When I first moved in, this was a good complex. The interior is basic and nice enough, but…read morecertainly moving towards dated. It's close to Wonderland Lake and other trails and is dog friendly. However, there are a lot of homeless encampments surrounding the complex. The nearby underpass is unusable because of this and there has been a homeless man sleeping in front of my door out to the carport on multiple occasions. This of course lies outside the complex's responsibility but worth noting as this is what occurs in this neighborhood. With the high cost of rent and utilities, the complex does not offer any security or amenities. The landscaping tends to be clean and holiday lights are a cute touch but the dog poop stations are always overflowing, along with the trash and recycling dumpsters. The previous manager, Jeff, was great to work with. He was fast to reply and quick to resolve things and was just an all around kind person willing to work with you as an individual. The new property manager, Lyndsey, is friendly until a basic request, like mold clean up, is needed. At which point you'll the get the run around for a while leading to multiple follow up emails. I was first told by maintenance that the seal on my windows was shot leading to heavy condensation/mold but that it would take weeks to order new windows and they wouldn't do anything window related until spring/summer. I was then in a cycle of following up via email, being told maintenance would look at it (after already seeing it in person multiple times and seeing photos) and in the end just being told the mold was told dirt (which it very clearly is not). I truly don't think mold would be an in issue in these units if the windows were properly sealed because they are clean otherwise and not that old. After speaking with other residents and seeing other reviews, it's evident that I'm not alone in having requests dismissed. The maintenance guy is nice but specializes in the "landlord special" way of fixing things when it comes to mold (covering it up with caulk). Like other reviews of this complex elsewhere, mold is disregarded. The last time he came into my unit he left the arm of my couch hanging off when he moved it and left the door ajar a few inches. When my water heater went out it took a week to fix. I will say that he was fast to respond to this and did try his best to fix it with the parts available. The complex schedules frequent inspections, like smoke detector checks, etc, and requests you make arrangements for your pets. You do this, and then they always cancel and reschedule these visits a comical but frustrating (after you've made arrangements) amount of times (ex: 3x/wk). My neighbor joked that she doesn't bother making arrangements the first couple of times because it's almost a guarantee it'll be canceled at the last minute. The walls and floors are cheaply constructed which becomes problematic if you're unlucky enough to have heavy footed, up all night, neighbors. Tenants have the right to Quiet Enjoyment of their units/homes and that will not be found here. Boulder is an expensive place to live across the board but for the cost of these units and the current property manager, I would not recommend living here. There are certainly better options elsewhere where you can get more bang for your buck. Helpful

BEWARE!!! I lived at Violet on Broadway for 2+ years. The original property Toni manager was…read morefantastic but when the management changed, everything went downhill. I am highlighting a few of my issues: 1. SECURITY. I had multiple packages stolen, my apartment broken into, and ran into unhoused folks sleeping or doing drugs in the stairwells on multiple occasions. When I reached out to the management, I was told the per the lease, security is not property management's issue. 2. CHARGED FOR NORMAL WEAR AND TEAR: When I moved out, I paid to have my apartment professionally cleaned, and was still charged for normal wear and tear (e.g. rug scrubbing, painting, cleaning, and so on). 3. BLACK MOLD: I had black mold in my apartment that was confirmed by multiple lab tests that I paid for and sent out to a lab. Property management did their own analysis and of course, did not find any mold. I keep in touch with some of my neighbors and they have experienced similar issues so my experience with the property management is not isolated . I would put 0 stars if I could.

Wow!' What a great apartment complex! My son recently moved here to attend grad classes at CU…read moreBoulder. The grounds are impeccable and the apartment he is renting is very nice. The office staff are professional and did a great job at renter check in and communicated all the important information. If you're looking for a nice place to stay in Boulder, check this place out!!

They have unfortunately informed residents that they will no longer fix air conditioning units and…read moreyou will be required to provide yourself with window units. They appear to not be informing potential residents of this, so I recommend asking why you can see window units. I would also recommend asking tenants if you are on a visit, they will inform you correctly.

Extremely high rent for basic units. No amenities at all and they don't even offer onsite parking…read morefor residents.

Recently moved in but everything is great so far!! The building is wonderful, and April is great…read moreand attentive. Prime location downtown Denver-- the tall ceilings, the brick walls, and laundry on every floor are all superb. I have nothing negative to say thus far, I am very satisfied overall.

Absolutely horrible staff working at this complex. They will never respond to work order calls and…read moreeverything in the apartment breaks. I have had a broken washing machine for 3 weeks and they refuse to answer my messages or come by to check on it. I had an inch of water flowing from the washer and they still didn't come by to check on it. I feel absolutely ripped off by these people in the worst way. DO NOT sign a lease with Arterra Apartments in Albuquerque if you value your money and/or living quality. Absolutely vulgar negligence.

Sonya is wonderful!! She's so helpful and super understanding and nice. Now it isn't a terrible…read moreplace and the community is very well taken care of. But they're pricey for the type of appliances installed, they're not very new and not really spacious. I do however think the maintenance and the cleaning people need to do a better job in making sure the apartment is move in ready.

Maria owes me thousands of dollars for letting my apartment flood. i lost everything. while she…read moretakes trips and is unavailable and can't keep anyone employed to work there. genuinely ruined my life for a year bc i picked to live here.

The only problems, I can speak of, typical…read moreof buildings this age. Quick office response makes the difference to most. Follow ups tell all The maintenance crew quick with a fix; magic tricks! calm my aging home. I've been at Grosvenor Arms for about a month now. I am enjoying the building, the community here and the location. While it is an older building with few modern amenities, it's charm is abundant. There are typical quirks and troubles that you simply have to accept with a building of this age. The floors creak, there is no AC and the building itself is old. I have had a few maintenance issues/events occur and the one thing that stood out to me was the prompt responses given and (what seemed to me) a good sense of priority. The crew here works hard to keep the building in running, good condition. I've communicated with Paige on the office staff, who was always prompt, kind and communicative through any issue or need I had (this has been a rarity in my experience). I believe tenants and the staff should have a relationship of understanding and compassion; not be strange or strangers to each other in some fashion and the staff here definitely gives me that vibe of community. So, if you're pretty groovy and chill, come check this place out. It's absolutely worth being on your list.

I live in one of the buildings owned by Classical Properties aka Urban America Holdings…read more New ownership as of 12/20/2020 It is one of the worst experiences I've had with rental companies. Renter beware ! The lack of empathy and reliability for maintenance issues is appalling. Do not rent from this company of you can help it.

I've lived at the El Cortez for 2 years and have loved every bit of it. Briana, the property…read moremanager, is the best. Great to communicate with and always friendly and helpful. It's funny, for being a 100 year old building, this is the first apartment I've ever lived in where I didn't need to make a maintenance call. Only reason I'm giving 4 out of 5 stars is because we often have bums sleeping in our mail room. The front door is unlocked and they camp out in there. I've personally seen a man shoot up and on another occasion smoke what I assume to be meth, on the floor of the front entrance. Over all a great place if you can deal with the terrible neighborhood parking.

I lived here from August 2020 to August 2021. I rented the…read moreA1A unit (1 bedroom over garage). Pros: Felt safe Less light pollution Nice amenities (except I didn't really get to use them due to COVID) Manageable move-out fees Cons: Overpriced Thin walls Charged "damage" fee for my service dog's "hair and pee stains" (photo attached) If maintenance couldn't get ahold of me by phone they just waited until I reached out again or went into the office directly Overall, it was one of the nicer apartments I've ever lived in. The additional charges I received for move-out were justified as I underestimated the time I needed to move everything out. Unfortunately, this left me no time to clean the living room or repaint over the hole fillers. When I noticed the $90 "pet service fee." When I advised they could only charge me for damages due to him being a service dog, the response I received was that they could charge me for damages. It took 3 tries to get the photos attached. I'm still not convinced it's pee and they didn't advise where the stain was found.

Thank you Monica, Bre and Sara for being the most fabulous management ever! You gals are kind,…read moreprofessional and extremely helpful. Bell is by far the best place to live. I highly recommend residing at Bell Ken Caryl. The maintenance team is fabulous too. Keep up the awesome job guys

We have been residents here for 5 years now and feel unsafe and disrespected. There is little…read morerespect of recent residents toward 1. direct neighbors living next to or above units 2. COMMUNITY guidelines and 3. general cleanliness in respecting the property, taking out trash and handling of their pets excrement or letting them go wherever in the common areas. People allowing their visitors to be creeps and tail people into the building. Maintenance is good and always kind about handling in unit requests, but terrible about keeping the pool/tub clean, vaccumed and properly maintained. Grilles and fire place in need of minor fixes for nearly a year now is just ignored. Garage elevator typically down half the year and fixes only ever seem to be short term. For the monthly pet fees being charged, I don't understand why it takes a week to replace poop bags and properly sanitze the pet areas more frequently, I can't imagine the bacteria's in the pet areas. Security takes a long time to do anything when you need them in the moment. Maintenance and management take no accountability for these issues or stepping up to take care of issues. I am beyond disgusted with this place right now, and paying over 3K to live in a sandwich of noise and filth that seems to be rotting away. The Icing has definitely fallen off this cake-it takes a ton of ego and greedy owners and investors to care so little about this property where others of the same brand at similar rent prices are well managed simply because they are in more upscale locations. It's basically discrimination if you ask me.

Alvaro did an amazing job with my fridge repairs today, he fixed everything in a timely manner!read more