we had a great experience with this sevice. Kudos to Rasheed in Van 14 on Friday night 4-24 for being patient, friendly and helpful with our bags. He went beyond the call of duty for us. Give him raise, time off or something to show him some love. Bob and Mary, the nice older couple in need of assistance read more

This is a relatively new service and I was pleasantly surprised at how well it worked for us on two recent trips. My husband wanted to try this out with a $5 per day special offer. Everything was as advertised. We used the reservation confirmation, with a printout on our first trip and used the scanner phone code on the second, to enter the lot which is right near the airport. Someone was waiting there and directed us where to park and a bus was right at the spot waiting. The gentleman helped load our bags and offered us complimentary water from a cooler. They were half bottles, maybe 4-6 oz which is perfect en route. We didn't wait at all and we were at the airport in no time. On the return, we picked up our bags and waited at the Express pickup for less than 5 minutes one time and the bus was waiting for us the other time. We were again helped with bag loading and were offered complimentary water. We will definitely use this parking again, especially at the discount rate. read more

ParkRDU Express - Parking Near Me - Cary, North Carolina

It was very convenient and easy to park. A large parking lot and good directions to opening parking on screen.

The driver that picked us up around 11am on March 21st was amazing! He gave the best shuttle service we've ever had. Great start to our vacation. Thanks! read more

RDU is trying to replicate Fast Park & Relax. FastPark is my first choice for parking. You can book online and they offer a newspaper when you enter. I've never waited more than two minutes to be picked up and when you leave they have coolers of bottled water at the pay stations. ParkRDU Express is a new lot and they have a lot of work to do. I tried it because they offered a $5 promo for setting up an account. The first time I attempted to use the lot I was unable to book because they require you book 24 hours prior to travel. FastPark doesn't have this restriction. They're hurting themselves by having this restriction. For this trip I booked more than 24 hours prior. When booking I encountered a difference; with FastPark you pay when leaving based on actual time parked. ParkRDU is pre-pay. If you are in the lot for a shorter period, you still have to pay for the full reservation. They have cancellation protection you can purchase if you stay for a shorter time and you can request a refund for unused time. This is a hassle. People don't want to deal with this and it's more work for their staff. If you stay longer, you have to pay the current rate. If you're using a promo code you're now paying the regular rate and not the promo rate. That's a disservice. After booking, you receive a confirmation with a QR code needed to enter the lot. I had challenges scanning the code due to the positioning of the scanner. FastPark has a large vertical scanner. ParkRDU has a small scanner at the bottom of the machine and you hold your phone at a weird angle. It took me a bit to scan. An attendant was beyond the entry point who directed me to a general area near a shuttle. The driver hands you a slip with your row/spot # so they know where to drop you when you return. Upon my return I went to ground transportation at the lower level, second curb. I couldn't find any signs for the Express, only Economy. I returned to the first curb and finally spotted a sign that Express customers were picked up on the upper level near the crosswalk. I went to the crosswalk and saw other people standing and assumed I was in the right spot. I didn't see any signs. After 5 min I looked up the curb and saw a larger group waiting so I walked over and saw a sign for the Express. The sign wasn't obvious. Most of the signs for Express had a distinct logo and blue coloring. It made it easy to spot. This sign was dull gray and was easy to miss. I waited approximately another 15 minutes for the shuttle so this was now a total of a 20 minute wait. There was one customer on the shuttle and 10 of us boarded. There were only 8 seats and a large open space at the back. Four of us stood for the ride. In addition to the driver there was an attendant on the bus. I'm not sure if her responsibility was to assist with baggage, but she didn't offer to assist anyone. The luggage rack/stowage area wasn't really sufficient, especially for larger bags that went on the bottom. The rack was narrow so the customers with larger bags stood them up and ultimately when the shuttle was maneuvering around corners, bags were rolling out from under the rack. There was no means to keep them in place and if the bags were laid down off their wheels, they would be sticking out into the aisle. When we arrived at Terminal 1 the attendant got off and it was apparent that she wasn't necessarily there to assist but to go get coffee as she took a coffee order from the driver. When we arrived at the lot, the driver proceeded down an aisle and stopped. She then called out, "Someone is parked in this aisle, I don't know who it is." This completely defeats the purpose of notating the designated row/spot on the slip that they gave you at arrival. At FastPark they proceed to your spot and they say something like, "We have a blue Honda Civic". I was one of the customers standing in the back and we couldn't see out the window so I responded, "We don't know what row you're in." She replied that the slip stated "5-33". I just happened to remember that this was my spot. As a customer I shouldn't have to remember this information because the lot is outlined and labeled, therefore the driver should be able to take you directly to your spot. She then asked me, "Which car is yours?" I leaned over to look and couldn't see it, but I had an idea of where I was parked. I told her to just let me out and I would find it myself. Another party on the bus said they would get off as well and just go find their car. Needless to say, this service nowhere near hits the mark. They need to train their personnel better at the very least and meet their promises as advertised. They advertise: - Shuttle service at your vehicle; There and waiting. - Load & Go luggage assistance; Not offered - Complimentary bottled water; Not offered - Shuttles run every 5 minutes; Waited at least 20. read more

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The Park RDU express driver could not figure out how to get any of us anywhere near our vehicles in the dark late at night. I knew I had the very first spot on my row/section and my car was near a tree. I had even handed him my slip of paper with the specific numbers written by them and we were still driving around and around and around that damn lot. Don't advertise dropping people at their vehicles, if the numbers are meaningless and you intend to land nowhere near people's cars and act like they should just get out. Then when we find my car finally in the first space, under a tree like I had told him...the driver didn't even bother to assist me with my luggage in spite of the fact I handed him tip money (everyone else got assistance off the bus). Maybe it was because my inner Karen was raging that he decided it would be best not to assist me as I was last off and had to live through four other parties frustrations. So, because he took so long to drive everyone around lost, the clock went past midnight and I was charged another parking day. Not at all worth it, might as well use the pricey parking or FastPark service. read more