You know the expression, "You had one job"?
This parking garage, attached to the Aloft and Ibis hotel, advertised as .3 of a mile and maybe a five-minute ride from the terminals, has one straightforward job and in my unfortunate experience, botched it at every point.
These stories of disgruntlement can be boring so here are the salient points.
Departure: The shuttle showed up a little late and the driver went so slowly (no traffic), catching every red light, the passengers thought there was something wrong with the van or the driver was looking for random people to pick up. Annoying, but not a huge deal. I wouldn't have thought twice about it except for the pick-up a few days later.
Arrival: When we got back on a dead quiet, no-traffic Saturday night at about 8:15 and called for the on-demand ride back to the garage, the dispatcher had to be called twice before the van finally showed up, exactly 25 minutes after the first call.
Finally, when we retrieved our car, it looked like it had been parked under a kitchen exhaust (or something like it) because it was coated with a thick film of grease and oil. It started to rain on the way home and we had to stop and find a gas station and in the pouring rain thoroughly clean the windshield and wipers to be able to see.
Today I will have to spend $30 or so to get the rest of the car washed. My first job today, however, is to warn you away from this place. The attendants/drivers are nice enough but this business is not well run. read more