AN POST EXPRESS POST NIGHTMARE 31 March 2022 - I sent a…read moreCheck to USA which must be there before April 19, using An Post Express Post at Drumcondra Post Office. (I have used Express Post before: Tracking #, Can be tracked at An Post and US Post Office USPS.COM) 8 April - An Post Tracking says item accepted at Drumcondra PO. No Further Tracking. Called An Post Customer Service 705 7600 - Says post delayed. 11 April - An Post tracking shows 1 entry "31 March Accepted at Drumcondra PO" Called into Drumcondra Post Office. Said item left there at 5:30 on 31 March. Called An Post Customer Service : They will follow up with Dublin Mail Center. USPS.com tracking says item not yet received. 12 April - USPS.com item not received. An Post Tracking shows 1 entry "31 March Accepted at Drumcondra PO" Called An Post Customer Service : They will follow up with Dublin Mail Center They will call me back with update. (An Post Customer Service can only interact with Dublin Mail Center by email ? ) 13 April - USPS.com item not received. An Post Tracking shows 1 entry "31 March Accepted at Drumcondra PO" Called into GPO - Advised me to call Customer Service. Called into Drumcondra PO. He called Customer Service No news. Called An Post Customer Service : Item found and will go Express Post tonight. 14 April - USPS.com item not received. An Post Tracking shows 1 entry "31 March Accepted at Drumcondra PO" Called An Post Customer Service. Item still missing. Filled out Enquiry Form. An Post Customer Service have never contacted me by phone despite 4 assurances. An Post lied about finding my mail in the hope I would go away. You live and you learn. Anything important should never be sent by An Post ! The Express Post service An Post advertises is a fraud !

The main reason this review gives four stars is because this post office now remains open at…read morelunchtime - hurrah! It was a bit of a bug bear of mine that it closed for lunch and closed for 1h 15 mins at that. But I eventually realised that they closed the door at 1pm and spent another 15 mins serving the queue that remained inside the door. But that's history now. Any time I use this post office the service is friendly and always super quick. I am indeed a fan.

Overall I am a fan of An Post and have no qualms what so ever with the general running of the An…read morePost Show. However, this particular Post Office lets the side down. Small and smelly I can deal with but nothing puts me off more than bad customer service. What's worse is that it is just one member of staff here that makes the place terrible. If you do have to use this branch then I advise putting on an extra thick skin before you enter and book yourself in for a relaxing massage so you have something to look forward to when you get out..that is of course if you get out alive!

I collected a very heavy, large parcel from the Coolmine PO Sorting Office last Monday 4th February…read more2019. The PO worker, that was dealing with my package, offered to carry it to my car. Excellent customer service and I am sorry I did not get the gentleman's name. I did thank him verbally but now I would like to put it into writing. Pleasure to deal with a happy, friendly, courteous, helpful individual. Mary