I ordered 28 bags of concrete. Eleven days later and three delivery failures and it still isn't…read morehere. Pathetic. I had a handyman business in Chapel Hill for 22 years and bought a million dollars worth of products for my customers. Their service was mediocre in the end. Up here in the Blue Ridge the service doesn't rate a D. It's an F.

Went in on Friday and bought a freezer. Told me would be delivered on Saturday. Call Saturday…read moremorning and say would be delivered between noon and four. After this I get an email says to be delivered a week later. Go and deal with this. They cancel the old order and find one locally. They charge me for new one, different card cause no more on that card until refund comes through. To be delivered Sunday. Today is Sunday. Get a call. Will be here in about an hour. A few minutes ago I receive another call. We need to cancel your old order and charge for the new one I am told. NEVER buying ANYTHING from here again. They are crazy if they think I can pay three times for one item while editing on refunds. Horrible, horrible service. Avoid if you can!!!!!!!!! I will go anywhere else in the future even if I have to rent a UHaul snd get from another city!!!!

Absolutely the best building supply in the High Country, Mountain Lumber is committed to Service,…read moreQuality, and Integrity.

Mountain Lumber is a one of a kind business. It's family owned and operated with some of the most…read moreknowledgeable people in the industry. They have the ability to help supply large and small jobs. Honesty, integrity and personal service are large parts of the foundation that make up Mountain Lumber. They are well known for there belief in selling quality material as apposed to the "cheaper grade". If doing the job right the first time is your priority, then look no further than Mountain Lumber.

Great customer service. Just went to get a key done because Lowes couldn't and they took the time…read moreto get it right and it was 30% cheaper than Lowes! I spent $1.59 and they took the time to help me out!

I ordered a door from their online do it best which is from their corporate site. I received an…read moreemail telling me the order was ready to pick up; however, when I drove 75 miles to pick it up to my surprise it was not available. The staff there told me they were not responsible for any step of the order, but they were the ones actually sending out the email telling me the order was ready. FYI TAKE RESPONSIBILITY FOR YOUR MISTAKES. I will never use them again.

One star because they delivered the product I ordered. Over the past 6 years purchased materials…read morefor 3 decks. Never a problem. We know if you over purchase, return with 25% restocking fee. Last deck, was like pulling teeth. Took four months to get about 300 bucks for 15 boards returned. Now 5 months from 6 boxes of screws yet to be refunded. Almost 300 dollars. No returned calls, no attempt to rectify. Chris avoids all calls. Shameful. We are glad to share our experience. Horrible experience. ​​​

I have lived close to 3 Rivers for many years and besides the convenience, the guys there have been…read morehelpful and friendly with finding the right items, offering advise and going above and beyond many times. I am grateful to have a local business nearby where the service is old-fashioned and the money I spend will stay closer to home. Thank you 3 Rivers!

Ordered 2 parts from 3 Rivers for a particular tool. Very specific parts. The knucklehead had a…read morebrain fart and only ordered 1 of the 2 parts. He then ordered the second part. Both parts came from the same supplier. But because this guy didn't order them at the same time, like I asked, I had to pay double shipping. Will use anyone but 3 Rivers again.

For years I've shopped here, know most of the employees by name and they know me I would've…read morecontinued to come for many more years but my son had to use the restroom so I gave him $3 to get a drink so he's not just using their restroom without being a customer but... When he was told he had to spend $10 to use the restroom (emergency situation) he had to do it and I was blown away. They've lost me for good!

Nothing but kind things to share and say. They allowed me to deliver a semi pallet not once but…read moretwice, and all we had to do was choose to buy their wood when we went to construction on our decks. Locals type spot. Friendly. Neighborly.

Selection, availability, and price - three quality values a great business like New River demands…read moreand maintains.