This place was great!!! Had an appointment at 10:30 Walked out of there at 10:40! My window wasn't working they fixed it and didn't even charge me. Great service!! 100% recommend!!! Thanks again! read more

I don't usually give a one star review unless my experience was really bad. So, I walk-in to test drive and BUY a particular car that was listed online for $22,253. After test driving the car, I was ready to hand a check and pay for the car IN FULL/IN CASH just one payment of the listed price. Jeff, the "salesman" told me and I quote "Well, if you're going to finance the payment then we'll take $500 off but if you're going to pay in cash then the car will be sold to you for $23,500". I said ok, I'll think about it, then I left the dealer. After I got home, I went to the website to double check on the price of the car to see if it was different in case the car was sold for cash (in full), I found out that the price was the same ($22,253). Now, where on earth did Jeff bring that extra $1247 from? Usually, costumers get a little discount when they pay the full price in cash but Jeff wanted an overpay for obvious reasons. I attached photos of the online price of the car. It was my first and last time at this "car dealership". SMH... read more

Parker Subaru Webster - Auto Repair Near Me - Rochester, New York

Get ready to wait! Prepare for inaccurate pre-judgment, oh AND lies! We visited 4 of 5 Subaru dealers in the greater Rochester area (including Brockport / Victor). We Initially stopped at Garber, which was Ultimately, unfortunate for them and truly fortunate for us. I'll explain. We were typecast as "tire-kickers" and certainly not a couple who were buying new in cash. That was their first error. They had "misplaced the keys" to every car we asked about and finally left after well over an hour of sitting there. we were one of 2 clients therein. Over 25 minutes later, we received a call that they were found and since we were still nearby, we drove back. Now that we have shown up again, the car is "unavailable". We wait another 45 minutes and they allow us a test drive in "someone's" car. It was an older, FILTHY, DIRTY food riddled unvacuumed car with stickers all over it & food/crumbs on seats and floor. We did the test drive and insisted we had to leave for an appointment since they weren't answering our questions. Their prices were SO far above MSRP and the lies of the sales manager were outrageous. I felt badly for Paris because he had a very calm and transparent vibe. We had no choice but to leave. which was again the fault of the smarmy sales manager NOT the agent with whom were working. --- * I want to recommend the sales agent named Paris who was extremely transparent and thorough but very clearly limited to the tactics of his slimey and ill-informed manager who fundamentally blew Paris' sale. The sales manager lied to us and said he didn't know when the 2 models of car of which we were interested would arrive. These were new vehicles, basic colors and an array of levels so there was much variation. It's been weeks, and we still have not received that call... Which was super for us, because we reached a far more lucrative deal at West Herr which was the more hospitable, and had far better prices. Oh, also they will attempt to get you to pay to stock their Inventory but adding a "transportation fee". Additionally, the prices on the website were apparently vehicles that were already sold and not in stock whereas all the other vehicles of which we were interested they had no clue as to when they'd arrive. I've never spent so much time having a salesman try NOT to sell me their wares. read more

This dealership and service is top notch! I am a relatively new subaru outback owner and only need to frequent for routine maintenance but each time, I am greeted with smiles, attentiveness, realistic estimations for both time and costs. I live an hour away (after moving recently) so when I come in, I really need a loaner car to do my errands and each time, they are very accommodating! I currently live way closer to another Subaru dealership but will always come back to Garber in Webster. GREAT customer service now a days is NOT easy to come by. Bravo Garber! read more

We had a great experience at Garber Subaru. They worked on getting a car that fit our needs and worked to get it in our price range. There was no hard salesmanship just guidance and information to help us make a decision that made sense for us. Thank you to Lee, Dean and John. I would highly recommend them. read more

Beware this dealer adds excessive fees! "OPTIONAL DEALER REGISTRATION FEE" - $175 ESTIMATED REGISTRATION FEE listed as N/A (but then $60 charged) WASH AND DETAIL - $165 (requested no detailing) The salesman Elvis was very personable efficient. Where I went wrong was believing the dealership had the same values as Doyle from whom I bought several vehicles in the past. Elvis went through the litany of items in the quote stage. There was a fee for something like paint protection coating I did not want. I told Elvis I did not want any coating detailing or undercoating charges and he assured they would be out. The registration fees looked high. I could register myself but Elvis said any excess would be refunded and he could get the car sooner if they register. That was nice but unnecessary. I didn't need a new car that day. They Rush the pick-up process just before closing so no time to analyze the pricing...My bad read more

You go where the inventory is and Garber had the best inventory of all Subaru dealers in the Rochester and Finger Lakes area. We were able to try the all the models and trim levels we wanted. Len, Dean and Bruce were great to deal with zero pressure. Just a pleasant experience we would recommend to anyone. Almost wasn't like buying a car. Mark and Pam. read more

I recently purchased a new Subaru Crosstrek at Garber Subaru in Webster, New York. My experience was excellent. I worked with Len Ciotti in Sales as well as other individuals at Garber. Len was reliable and knowledgeable, and he was able to obtain exactly the car I wanted to buy. I was worried about encountering a stereotypical "pushy" salesperson, but Len was extremely accommodating without being pushy. I would highly recommend Len Ciotti at Garber Subaru to anyone who is in the market for a new car. read more