Terrific. Quality and arrived very quickly. Hallelujah. Hard to find this kind of quality at this price with this level of service.

great customer service. Able to talk to a real person both for ordering and installation support. Haven't finished the Instal yet due to changing a few things up and newly required parts are on back order. So far so good. read more

Great product and service!!! I highly recommend Parker Davis to anyone needing mini-split a/cs.

Customer service was helpful in getting me the correct remote control for my unit. Shipping was timely and arrived as expected. I would definitely order again. read more

I have purchased from here twice in the past and shipping is aways fast on in stock units. I did not have any issues on the first two. This time my mini split came damaged. They did replace the cracked cover which took a week. However the unit was missing several items. The pass through for the wall, putty to fill the holes, and tape for wrapping the lines. Even though I spoke to the person on the phone and included these items in the email with the requested photo the only item I received was the cover. Since I had the unit installed and needed the stuff yesterday I ended up purchasing it on Amazon so I could finish the job quickly. It seems that know one wants to read today. read more

Great mini splits. I always use them!! I just think they should give contractors a better deal then they do. read more

Ordering the Wireless Internet Access & Control Module with the Mini split would have saved me the shipping charge. But it was not in stock. It took about 6 month wait. read more

Great product so far. I had a professional HVAC guy come in an installed everything for me and so far its working great! Thanks

It was easy and it works well! Super quiet and smooth! I thought the circuit boards could be of better quality, but that's pretty normal electronics quality these days that I learned from my electrician from all suppliers. The biggest negative thing I learned after I installed is: It doesn't matter if you have a certified electrician wire it. You cannot do the rest of it yourself and the whatever or 5 year warranty that's available. It has to be done start to finish by an HVAC contractor and lots of technical information has to be logged and supplied. Shame because I could sell and install tons of these units. Anyways... read more

Parker Davis HVAC Systems - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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We have 4 of these. Yes, we like them. Ordered this one online at 2pm. It sat nicely packaged on a pallet on my driveway at noon the next day. DIY install. Hired an HVAC tech to shorten/reflare the refrigerant lines, evacuate them, and do the startup. Easy! read more

great equipment, easy to install. it came with everything I needed to install. looks great

I bought an 18,000 BTU unit and the delivery went well. Package came in good damaged. I had a handyman helper help me to install it. After watching the video and following the instructions for everything went smoothly. When it came to testing the unit, it didn't seem to be working properly. It was only blowing room temperature air. On both cycles. I don't know what went wrong, but I guess I need to get an HVAC guy here to check things out for me. read more

Worked well. Good price and customer service. Delivery was quick. Great value and service read more

Great product and customer service is prompt and helpful. Delivery was on-time and professionally handled.

good overall experience. Delivery was quick and very well packaged.Have installed several in rental properties and so far so good.

Ive ordered 4 minisplits from Pioneer over the last couple years. Its typically a great experience. It was strange that they didnt know if they included gasket fittings for the tubes when I asked. They said once it gets there let us know if they are in box and if not you can order some. They used to come with the unit but they dont now and youll have to pay shipping twice like I had to if you dont get it all at once. read more

Kathy's service was great and very helpful. I'll refer pioneer for mini split unit units.

I ordered a new remote. Shipping was slow. Customer service was knowledgeable and knew exactly what type I needed.

Great split unit. Very easy to install if directions are followed. Would definitely recommend for anyone needing a split unit.

Great units. We build enclosed cargo trailers and have installed these on several units without any problems

Very happy with the product, the customer service, the prompt deliveries. We love the product is very install friendly. Any minor hic-ups we've had, your Customer Service has been top notch ! read more

It took almost 1 year to get the part. The directions are as clear as mud they need o be upgraded to reflect your current offerings. I contacted tech support and have had no return call to help with adding a device to the airlink app. I love your min splits and have 4 units on my property. At this point I am not sure that I made a mistake purchasing the Wi Fi option read more

BUYER BEWARE! DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Bought a ceiling cassette for a jobsite. The unit is faulty, blows warm air and is very noisy. Tried to call customer service several times. First couple they offer hold in queue and call back option. Got a call back within one minute just be put on hold for 30 minutes. What is the point of that option. Tried just staying on hold and nothing. No response to email communication. So your product sucks and your customer service sucks. Good. read more

BE AWARE: Parker Davis sold me (2) defective units and will not honor their warranty. After about a month both units have issues. They worked great after installation. Now I have to call back the HVAC contractor and pay for diagnoses of why my brand new 23 seer Pioner unit will not blow hot or cold air. I bought online and they over charged me 5 different ways to get the bill higher. Spent $3300 on the Pioner + $2500 for installation all to be a total loss. read more

I've bought 5 of these systems, the 1st was in 2013. The units work ok, but if you need parts, forget it! The simplest parts (air filter screens) are NOT AVAILABLE for a unit that is barely 9 years old!!!!!!!! STAY AWAY, FAR FAR AWAY!! read more

If I could give them a negative star I would. This is one of the most rude companies I've ever dealt with. They took almost $1000 from my bank account with the promise my AC wold be shipped within 4-5 business days. They said it may take up to 7 days if they are busy. 10 days later, they email me insinuating I'm a scammer and prove my identity. Let me remind you, they've had my money in their account for 10 days. I've called my bank to confirm this. Almost every employee I've emailed or spoke to on the phone was rude and worse, antagonizing. Sean in Customer Service is snide and likes to instigate customers who are already pissed. I'll have a video posted soon to show his responses. They sent me an email stating they refunded my money, but my bank said there's no refund From Pioneer/ Parker Davis in my account. It's Friday and a three day weekend (holiday). So on top of not sending my AC, they are now holding on to my money. Avoid this company unless you want to be treated as a scammer and have them hold your money without cause. I'll be ordering Mr. Cool or some other mini-split. This is just the beginning of my efforts to spread the word about this company. BUYER BEWARE!! This is a horrible company and Sean is a horrible customer service rep. Just pay the extra money for a better company. read more

Parker Davis HVAC Systems - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

No issues .... good product, great chat option for questions. Only recommendation is to simplify the product line ... so many choices! It can't be easy keeping track of all those parts .... I found all staff to be friendly and helpful. read more

this is Dan Calabrese. i purchased five units about 6 years ago. We had an outside unit go down from a unfixable coolant leak. parker Davis got us a new unit very quickly. thanks. then we had two fan motors start making noise so ordered two fan motors. only one shipped but the warranty department got the other to me in two days. wow. thanks again. i will be building a new house fall of 2024 we will be ordering all units from parker Davis HVAC. this company truly understands customer service. thank you. read more

I bought a pioneer mini split heating and AC unit from Parker Davis, HVAC. The unit was installed and has not worked correctly, I called several HVAC people here in Virginia and they did not want to touch it. I finally got a HVAC person to come out and move the AC lines and the system still does not work. I called Parker Davis, HVAC support number and warranty and all they did was run around put me on hold lie to me. They gave me no help. They will not take the unit back the system still does not run , and if anyone knows who I can contact to get my money back, please let me know you can reach me at dellmost@yahoo.com. I BEG ANYONE WHO IS THINKING ON BUYING A PIONEER AC/HEATING MINI SPLIT UNIT TO NOT BUY ONE YOU WILL BE OUT THOUSANDS OF DOLLARS. PARKER DAVIS IN MIAMI HAS STOLEN FROM ME!!! read more

They just keep getting worse. Horrendous customer service. I was sold one of many mini-splits that do not work properly because of a "known issue". I have been calling for well over a month trying to get the issue resolved and NEVER have my calls returned. They dodge calls, do not return calls, and do not solve the problem. No one seems to know anything about, or can pull any information on any issue, with every call ending with no resolution and a promise they will call you back, and the don't. Stay far, far away from this company and its Pioneer brand of mini-splits. Original review: I purchased a minisplit from them off Amazon, and a separate order with the cover kit and can of gas to clear the lines. My review, from Amazon, on the first order: I had to call to find out why my items were 2 days late and hadn't shipped. Waited 10 minutes to talk to someone, put back in the queue for another 20 minutes, apparently they sold an item they didn't have in stock and didn't bother to contact me. Messaged via Amazon to detail the issue and ask how they were going to make it right, and only received a response that my item would ship out today. My minisplit unit shows up and is damaged. I contacted them concerning the damage, and receive back excuses concerning the previous order, and a request to remove my feedback! After too much back-and-forth, they finally agree to a partial refund, which I have yet to receive. The minisplit is installed, and there is a knocking noise coming from it. I investigate, and it is the fan hitting an internal metal brackets - the fan was made misshapen. I called them and was tossed from que to que until the call would be dropped. Each employee was just as curt as the previous. I would recommend avoiding this company at all costs. read more

Absolutely abysmal customer support. Received an email a while after my order and telling me my shipment was on the way, including a tracking number. The tracking number was invalid and still invalid more than a week later. Shipment should have arrived within two days. Many phone calls to support, including a supervisor, all promised to call me back. Finally, someone did call and tell me the shipment had been lost in the warehouse and would ship today. They could not provide any tracking info. Note that they did not hesitate to charge me over $1100.00 instantly when the order was placed. Ordered on Jun 26 for an "in stock" item and today July 20 still no evidence of any shipment. Mistakes happen, but failure to follow up with a customer when a mistake is made is inexcusable. I had to beg for help. Never again. My advice is : Run, run away fast from this vendor. read more

Avoid!!! They don't honor their own rewards system that they have setup in place. If they can't honor a simple thing as rewards, imagine what other things they will not honor like warranty. Avoid!!! Shady company. Addition: Parker Davis HVAC does it again. I bought four AC units form them, and what do you think happened? They shorted me two units and they only shipped two of them to me. (s)What a fantastic company.(/s) They can't even count to four. If a company is willing to dox their customers, just imagine what else they are willing to do and how far they are willing to go. Just think about... a company doxing their customers, only at Parker Davis HVAC. If only Parker Davis HVAC would use their energy building a better business for their customers instead of doxing them and fighting with them in the reviews, we all would be much better of. But no, they would rather waste all of their resources, energy and money sticking it to the 'man'... I mean customers. Again, avoid the company and don't even try to put a review anywhere. They will dox you and berate you for having an opinion about their crappy business model. But wait, there is more: The units that I did receive, one of them is incorrect. They all should have been 115v, but they sent me 230v. 7/19 Update: They already took the incorrect unit away, but still have not shipped the replacement. It's been a week now. Next week will a month since I ordered the AC units and they took $3000 but yet no AC unit received. read more

I am hoping the units are as good as recommended. The customer service is horrible. I ordered a mini split unit in Feb and didn't get it until May. Live in Tucson and it's hot. The first unit compressor was damaged, had to be returned for a functioning one. No problem with that, but it's getting hotter. New unit arrived, but the return paperwork for the damaged unit was through another shipping company. You'd think they would use the same shipper. Right now I'm stuck with 2 pallets in my car port and not sure when my contractor can get back here for installation. I hope Parker Davis can improve their customer service substantially, and perhaps communicate between departments. read more

Helpful to a point... Ordered a MiniSplit, unit looks good, I'll see after install. Did not include the line sealant with the shipment. Called and said it would take 5-7 days - I live in the same state! How about Priority Mail? Asked for a credit for the 5 bucks because I had to spend $10 through Amazon to get it this weekend. They only credited $3. Seems like a small issue but it kinda lets one know the attitude towards customer service. Hey I have an extra 2 bucks but this was the only time I could get the install and if I waited I wouldn't see it installed for another month. read more

I ordered a pioneer mini split 12,000 btu ac/heat 230 v unit through Home Depot.com on May 4th, 2022. It is now May 25th and I have nothing from this company. They have not shipped out my unit. They do not answer any emails about this issue. They had me on hold for 2 hours and then hung up on me. Home Depot can't get an answer on the whereabouts of my unit. Find another distributor for your ac needs. Pioneer will take your money and not deliver the product. read more

Ordered a 9k mini split on their website that said it was on stock and ready to ship, 2 weeks later still not shipped and phone support is unable to provide an exact ship date. If I had known the long shipping time, I would have paid $50 more to buy from another online vendor and guaranteed to ship same or next business day. read more

I have a ductless pioneer a/c and Last week my son put a stick in my indoor unit and a lot of plastic pieces came out and the machine would tremble and make a lot of noise after that. I was sure i had to buy a new machine but thank Gd i spoke to Nelson, he was super nice and helpful and he helped me figure out that i only needed to replace the fan . He shipped me the piece and just like he said the machine worked perfectly once again after we installed thee new piece. Thank you nelson for your help! read more

Parker Davis HVAC Systems - New fan! - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

The company has very poor warranty support. We had an issue with our unit and Brian in the warranty department was very inappropriate. Their warranty department refused to send correct warranty parts as recommended by our certified HVAC person that we hired onsite. When challenged, Brian was very inappropriate. Sample of his content. "Please study some more English." "With the hopes that you will reconsider removing those defamatory reviews, for which the entire staff here feels horribly, we will process a refund check tomorrow for the promised 100.00 dollars. Please reconsider and reply back to this email with your comments." They are only willing to address our needs if we remove any negative reviews of them... which I am sure is standard practice and very unethical behavior of the program. Having someone have to remove a negative review in order to have their issues addressed is unethical. The statement that they feel horrible is admittance of guilt, but they continue to refuse to compensate for the total impact... and offering a smaller amount bribe us to remove bad reviews. read more

Only leave one star because zero is not an option. They advertise a 5 year warranty, so when you send in the registration card you have know way to confirm they enter the info unless you call to confirm. I sent the registration but when I had a problem with the compressor on a unit they tell me I didn't register the unit so know warranty. It's a bs way to know stand behind what the sell. Will never purchase from this company again. Beware they are scammers when it comes to the warranty. read more

Ordered a system online. Should be easy. Arrived about a month later... damaged. ok no problem right? call in, and they are nice enough. sent pictures. of the damaged box and contents. they shipped out another one. the wrong one. and it was rolled up the driveway by the UPS driver. It's been over a month and now I have to start my search over again due to the lack of attention to detail. (shipping the wrong part, issuing call tags to the wrong address. I refuse to own a PD product. I can't imagine how difficult it would be to get warranty report. Before you buy anything like a HVAC unit check BBB read more