This is a wonderful place to call home! We moved in a few months back and have been truly enjoying…read moreevery moment living here. The staff here is wonderful and is always ready to help. A few days ago, we had our kitchen sink drain clog up and needed support. The maintenance team is awesome! Charles came out quickly and did a wonderful job fixing the sink drainage and we were back to cooking up dinner. Thank you again Charles!!

I've been very impressed with Charles's responsiveness and professionalism whenever I've needed…read morehelp with maintenance requests. Most recently, I submitted a work order for my closet, and he came by to fix it within 24 hours! It's rare to see that kind of prompt attention these days, and it really made a difference. Charles communicates clearly, shows up when he says he will, and always completes the job efficiently.

I wish I could give 0 stars. Majority of these reviews on Yelp are from current tenants, which if I…read moregave a review while I was still living here I might have given a higher review as i had minimal issues while living here. Its after the fact that the true colors of this company come out. We moved in on a short term lease, only ended up staying 10 weeks total. We are meticulous when it comes to cleanliness but somehow they felt the need to not only charge us a $200 carpet cleaning but an additional $240 apartment deep cleaning. Mind you, we were only living in the apartment for 10 weeks, but we spent alot of time throughly cleaning after we had fully moved out and feel we actually left the apartment in better condition then before we moved in. I asked why I was charged these amounts and i was provided a few pictures, 1 was from some cat hair they collected, 1 was from a dusty top of the refrigerator and 1 was from what looked like juice splatter in one of the pull out drawers inside the fridge itself. They also sent a picture of a previous issue with the stove that we had requested to get fixed because it was dirty when we moved in that was never fully fixed, basically they tried now saying it was dirty because of us when we have documented with them that this was an issue before we even moved in. They also charged us $400 dollars for 3 broken glass sliders. We did in fact crack one of the glass doors which I had zero issue with paying, but then they tried billing me for an additional set of 2 doors. They provided no proof of the damage they claimed, I've requested multiple times and still nothing. I requested a walk through before we left but because of covid they told me they wouldn't be able to (how convenient). Not only did they keep my entire $600 deposit, but I was billed an additional $375 on top. Total amount was nearly a full months rent which is crazy. Any cleaning needed at most was normal wear and tear, any damaged glass I was never provided proof of, I'm forced to go to small claims over this matter but I wanted to let anyone interested in moving here to be very very careful and make sure you document every little thing before you move out. See attached pictures which was what they claimed was the reason for a $240 deep cleaning fee.

I went to go visit a friend of my last weekend! I was soo taken back in how clean and beautiful…read morethis place is. I also would like to express the customer service that I witnessed when visiting my friend.. she had some issue with the stove, and it was late towards the end of the day. She was able to get a hold of Conrad, and even though it was late in the day, he was eager to address and fix the issue. He was so polite and explained why her stove was not working properly what to do to prevent it happening again, but did say, please feel free to call anytime if the her stove was not working again. I wish my place that I live in now, was prompt and not made you feel like you are a burden, would be like him. If I ever move out here, this would be the place to be! Thank you Conrad for making the tenant feel comfortable and fixing her stove.

This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

3 years later, we are still here. Tammie, the apartment manager is arguably one of the best people…read moreout there. She's great at her job, obviously cares very much for her tenants, and she's always happy. I sometimes joke and say "I wish I could just buy this apartment", (which the offer always stands by the way!) because the vibe is so good here. The neighbors are great, the property is kept up, and the apartment manager is always happy to see you. I honestly can't see myself living anywhere else till we decide to buy a house somewhere. 6 stars!

I have to be honest. I have meager expectations when it comes to assisted living situations. I…read morethink that we have all heard horror stories about these places before. NOT THE TERRACES OF ROSEVILLE. This location is beautiful, the staff is caring, and I have never heard anything short of loving, caring comments from the team. Don't get me wrong, a couple of staff members are aloof, but most do not have regular contact with those currently housed here. My GG is 102 and has been here for years. I firmly believe that the assistance of the Terraces Team, up to and including their stringent rules on COVID-19 visitations, made this a very safe place for all elderly loved ones. I can only hope that when I am old and gray, I will have a group of people who love their job and the people they work with so much that I am taken care of like this.

My grandpa moved in here a month ago, and the staff has been wonderful. Everyone from management,…read moreto the dining staff, and even the shuttle driver have all been extremely welcoming and have made this transition easy for us. My grandpa loves the food, and there is always activities and social events happening. Everything from monthly road-trips to special music guests. They really put forth the effort to make things fun for the residents. We toured other homes, but The Terraces stood out to us because of their clear communication and transparency. They have gone above and beyond for my grandpa since day one, they even sent someone out to West Sacramento to meet with him when he was in the hospital for physical rehab. It was very stressful looking for a new home for him, but we are very happy we chose The Terraces for this new chapter of his life. They encourage him to be independent, but are still right there in case he needs assistance. Couldn't ask for more!

We worked with Jaime Kingston at Olani Properties and couldn't be happier with her as our real…read moreestate agent. Not only was she very knowledgeable, responsive, and skilled in all aspects of her trait, she put also a very personal touch on all communications ​and we wouldn't miss this super positive experience for nothing in this world. Jaime is just a Jewel and every potential home buyer should have her for sure by their side. Forever thankful for her services! Norman & Diana Mac Leod

After having my home on the market for three months with another well-known real estate company, I…read moredecided to reach out to Kiana for assistance. She was prompt in responding and meeting with me, and she suggested that staging the house would enhance its appeal for a sale. Throughout the entire process of listing and selling my home, she kept me informed and supported. Thanks to her help and a lot of prayers, the house sold exactly on the day I needed to purchase my new home. Kiana is an excellent businesswoman, and her team is extremely competent as well. I highly recommend her company for selling a home.

My wife and I have lived here for a little over a year now. We had some issues with noisy neighbors…read moreabove us and it ultimately came down to us having to move out. BUT, the management was great through the whole experience and accommodated us where it was applicable (CA tenant laws are a pain). They were very helpful in finding us a new unit and made the transition pretty seamlessly. We've lived in this new unit for around 8 months or so, and have no complaints, and my neighbors are the best. Any time we've needed maintenance, they have been great, and the whole maintenance team has been awesome so shout out to them. I've never had any issues with management, they've always worked with me on any sort of problem or question I've had which is pretty rare in this day and age. The parking enforcement is tight but necessary. They do have patrols often which is really reassuring. I can't really complain about it to be honest, just make sure your passes are up to date and you won't have any issues. If you do park outside the complex, make sure to move your car every few days or some salty Karen will call the cops on it. The complex is by Nugget and Chik fil a, which justifies living here even more!

The staff is always so friendly and professional! Big shout out to Mercedes who is a ray of…read moresunshine:-)

I've been here about a year. Honestly the staff is what won me over. They are so professional and…read morepolite. They made me feel at home from the start. They are patient, understanding and extremely helpful and kind. Maintenance always comes out so quick with any issue. They communicate well. Neighbors are nice and friendly. My next door neighbor is amazing! I love her! I absolutely feel safe and can call this place home! Absolutely no complaints! I appreciate the excellent customer service, safe and friendly environment. I've had zero problems and I'm extremely thankful.

They have great staff, well maintained facilities, wonderful amenities and a quick handyman.* even…read morehave mini events and food trucks.

The move in process went very smooth. Paperwork was easy and Alex my Sales Agent was very thorough…read morewith the tour and very responsive with a few move in adjustments. It was nice to have a welcome bag with household essentials as well as a follow visit to ensure I was satisfied. My neighbors are great and I ended up with a great view from my balcony.

They never fix hot tubs the one near the office the water level is so low the first step isn't even…read morein the water so the jets fly upward but the jets aren't even working rn. The hot tub at the lower level is literally cold for like two weeks. The Recreational fireplace literally missing the on switch the entire 3 years I've lived here, I've brought it up at least twice. The tennis courts been blocked off for about two years it's literally chained up because they wanna build something new? We also pay for these cause they are charging everyone a monthly utility admin fee.

the office staff is so friendly and helpful. the complex is always so clean. the property is well…read moremaintained.

It has been a miserable experience living here. When I first was given the apartment, there were…read moredead wasps all over the floors and the place wasn't cleaned. The balcony had a wasps nest. I had to remove the wasps myself and request the place be cleaned. Even after cleaning the counters in the kitchen and both bathrooms were heavily stained black and yellow the maintenance crew couldn't even get out. The toilet seat was stained black. The lights didn't work and are still very dim. The dryer door was broken. The cabinets wouldn't open. The smoke alarm didn't work and still after requesting maintenance for it, nobody ever showed up to fix it till this day. Theres always stray cats all around our building. Our door lock isn't aligned and doesn't work properly. The ice maker had stopped working. The flooring was also coming apart. It was always over a week or my wife finding the maintenance people working in the complex to get them to come help fix our place up and even then still nothing really done. We feel like we were given a very old and dirty unit that wasn't ever maintained and doesn't justify the monthly price. We have paid cheaper for a brand new apartment in miami. I absolutely recommend nobody stay here. There are far better places to live in Roseville. Don't make the mistake we did. Most of the positive reviews are likely paid for.

Best landscaping company I've ever used. Everyone is always taken care of. The team is always on…read moretime and communicates well and my flowers have never looked better

I ignored the 1 star reviews, here's why you shouldn't:…read more Unless you are willing to double check every plant they plant, and clean up after them, find someone else. I trusted them with my hard earned money. It wasn't enough to motivate them to do a decent job. We spent thousand and got the laziest, most low effort job I've ever had done on anything in my house. Kevin seems to know what he's talking about, and is easy to work with. But when it came time for work to be done, all bets were off. Do not be fooled. Here's what happened. A couple of years ago we paid a lot of money to have a lot of plants planted and our watering system overhauled because we were having watering issues. Planting - many of the plants died because they were planted in unsuitable spots (spots they chose) and many plants have never really died but never grown or looked healthy. I finally decided to dig those ones up and I KID YOU NOT, many of them weren't even planted in the ground. They were planted in the mulch, sitting on top of the weed barrier (see picture). One had half the root ball just exposed. More than one plant was planted with the large plastic plant label in the ground blocking the roots. At the end, they said they couldn't bury the new drip lines because there wasn't enough mulch, so I went out and spent 45 minutes doing it no problem. They were so lazy that if they couldn't dump a bunch of new mulch to cover the lines, they weren't interested. Worst of all, they didn't even fix the irrigation system I needed them to fix. The Watering - A huge concern we had was the watering system since many plants were being over-watered and dying from rot. Once they finished their work I doubled checked with the foreman that the problem areas where fixed and he assured me they were. Guess what, they didn't even touch it! They just left the system I put in and all the plants died due to over watering. I have since found many more issues. Please be warned. Like I said, I trusted them with thousand of my hard earned money. Money that meant a lot to me. I guess it wasn't enough to get them to do a respectable job. EDIT - Kevin's response is typical and should worry customers. Its: 1. I'm so sorry you weren't more aggressive about being on top of our numerous mistakes. You expect some mistakes but when the errors are so incompetent (plugging in emitters backwards so they drown you plants) its absurd to put it on the customer to double check ALL work. 2. He clearly didn't read the review because that would have answered the questions he is asking. 3. I mention why it took me so long to respond. I mention the watering problem and that it had nothing to do with equipment failure. And I mention that the problem wasn't plants being planted for proper drainage, but rather not even planted in the soil. Literally on top of weed barrier and buried in mulch. 4. Finally, I didn't say I buried the irrigation in dirt, I was able to easily bury it in the mulch that his team said was too difficult. AND I did have him come back to replace plants that died immediately. He worked hard to convince to leave the sickly ones still in to give them more time. BE CAREFUL. Seems like he has a few teams and some are great. But his response to my complaints should concern everyone. He should have said, "I am so sorry we missed the mark here, can I call you to discuss?" Pictured below, a plant planted in mulch and ON TOP of the weed barrier A tree stake that was planted about an inch in the ground and gave no support An emitter plugged in backwards and drowned our plant.