I wish I could give 0 stars. Majority of these reviews on Yelp are from current tenants, which if I…read moregave a review while I was still living here I might have given a higher review as i had minimal issues while living here. Its after the fact that the true colors of this company come out. We moved in on a short term lease, only ended up staying 10 weeks total. We are meticulous when it comes to cleanliness but somehow they felt the need to not only charge us a $200 carpet cleaning but an additional $240 apartment deep cleaning. Mind you, we were only living in the apartment for 10 weeks, but we spent alot of time throughly cleaning after we had fully moved out and feel we actually left the apartment in better condition then before we moved in. I asked why I was charged these amounts and i was provided a few pictures, 1 was from some cat hair they collected, 1 was from a dusty top of the refrigerator and 1 was from what looked like juice splatter in one of the pull out drawers inside the fridge itself. They also sent a picture of a previous issue with the stove that we had requested to get fixed because it was dirty when we moved in that was never fully fixed, basically they tried now saying it was dirty because of us when we have documented with them that this was an issue before we even moved in. They also charged us $400 dollars for 3 broken glass sliders. We did in fact crack one of the glass doors which I had zero issue with paying, but then they tried billing me for an additional set of 2 doors. They provided no proof of the damage they claimed, I've requested multiple times and still nothing. I requested a walk through before we left but because of covid they told me they wouldn't be able to (how convenient). Not only did they keep my entire $600 deposit, but I was billed an additional $375 on top. Total amount was nearly a full months rent which is crazy. Any cleaning needed at most was normal wear and tear, any damaged glass I was never provided proof of, I'm forced to go to small claims over this matter but I wanted to let anyone interested in moving here to be very very careful and make sure you document every little thing before you move out. See attached pictures which was what they claimed was the reason for a $240 deep cleaning fee.

Janice and Christina have been great and we're wearing mask. Their service has been courteous,…read morequick and accurate. Love the apartment. The repairs were done in a timely manner and masks were worn. Thank you for being safe, welcoming and friendly. Monika

Apartment management does not care if residents who have moved in within a year can cause…read moredisruption to residents that have lived here for over a decade. They make excuses & ignore the complaints of long time tenants. Noise infractions don't seem to be an issue to management. It's such a nice complex, but management doesn't seem to care as long as they have units rented. So buyer beware.

Parking is a disaster if you live in an end apartment .signs say cars only, but no one reads the…read moresigns. Our fireplace never worked right. AC in the Summer was hit and miss (as are all the apartments in Sacramento). Biggest issue was the garbage areas. Garbage was always overflowing, the dumpster garages were always disgusting and dirty. Probably could do with an every other day garbage pick up. It was a lot of money for such small and old apartments. Time for a refresh! On a positive not staff was pleasant to work with. They had food trucks come in monthly. Communication between management and the community was non existent. All in all we moved out of the area found a really spacious 3 bedroom 2 1/2 bath with a massive covered patio for less than the rent at Stoneridge apartments. lol, moved out off state!

Would never recommend this place to anyone else, When we first were asking about the apartment they…read moreoutright refused to show us the apartment and "claimed" they were "cleaning" it - When we moved in it was absolutely filthy, the carpet had a lot of black stains, the chandelier had a lot of black dust and so did the fans along with spider webs everywhere, its like it was included in the apartment package, the tub was clogged and so was the sink and they never ever fixed, and this without mentioning the extremely noisy water faucets in the bathrooms - The bathroom floors were disgusting, and the A/C was non functional, the only thing it was good for was a waste of electricity and money, $650 PG&E bill in July/August - When we asked them to fix it they never repaired nor replaced it - When we moved out we gave them the apartment in a cleaner condition then when they gave it to us - And After ALL THAT they still charged us around $800+ that's $300 dollars more then the $500 deposit. If i could give them 0 stars i would, management are a bunch of liars - They will come up with anything to scam you - Would never recommend, Save your money and spare yourself the headache of dealing with these people.

Horrible place to live. If you review the reviews from over 5 years ago it was a great living…read moreenvironment and I agree but as of the past five years HORRIBLE STAFF, HORRIBLE MANAGEMENT, HORRIBLE INFESTATIONS, HORRIBLE TIMELINESS ON REPAIRS everything is hurry up and wait unless it's for their rent or them harassing you over how they feel about you as a person . They are racist and they try to disguise and cover it up. They lie and try to get over on you financially. And to top it all off there is ALWAYS someone missing in the office. For it to be a "high society" rural area it is bottom of the barrel living!

Serious Security and Maintenance Issues…read more Very disappointed with Phoenicians Apartments. In just the past couple of months, five garages have been broken into, and on one night, two brand-new cars had their wheels stolen. The security cameras appear to be fake or nonfunctional, and the gates are constantly broken. Despite these serious security issues, management continues spending money on cosmetic projects, such as painting buildings and replacing pavement that was already perfectly fine, instead of addressing residents' safety and security. Owners also pay close to $400 in HOA fees, yet many basic problems remain. The windows are old and leaking, making apartments harder to keep cool in the summer and increasing energy costs. Rats are also a recurring problem every year, frequently appearing around balconies. For what residents pay, the lack of security, maintenance, and proper management is extremely disappointing. Safety and essential repairs should come before cosmetic improvements.

Doesn't seem safe wanted to tour this place but looks like the gate was broken and this is what I…read moresaw at the apartment.

We lived here from May 2018-March 2022 and have nothing but nice things to say about the complex…read more From management to maintenance they handled everything with care. The only issue we ever had living there was the "Karen" downstairs complaining about everything and anything because her life was just that miserable I guess. Thankfully management handled everything professionally and with understanding instead of punishing us. They also take extra care of their residents by having holiday parties, food trucks, and resident appreciation events. I highly recommend living here if you are looking for an apartment home that actually cares about their residents.

This apartment complex was nice but had Managment issues. Many appliances unethically old causing…read moreobvious issues.. mold was in my bathroom three years... huh ... first year they damaged my car... when I left I had never paid late, had stayed three years. Was a quiet a great tenant as I am... anyway. They try to keep everyone's deposit no matter what... and I cleaned my unit they tried to charge for cleaning they tried to keep deposit and charge on top of it, and even charged utilities past the date they took possession like 2-3 weeks past that date. They've done a few questionable things like tell tenants to photograph people walking dogs.... Some tenants park 3-4 cars in guest parking and never get in trouble... and it's just ugggghh wow. So idk I stayed three years so two stars.. I liked the trees.. my car windows were never broken my car never stolen.. so "safe" for this area.. sidewalk is kinda an issue No safe way to actually walk out of complex to those stores because sidewalk doesn't exist in parts.... So a little stranded.... Walls thin, water pipes REALLY loud.. but my main issue was me being a great tenant paying early and over for three years. Cleaning up... etc. dealing with the mold etc... then them charging me and keeping deposit at move out. That's not how you treat good tenants. I would have easily recommended them even with issues if they'd just let me go on a good note. But no. I don't think they have a properly trained accountant at FPI or foxburough... idk what the deal is... housing laws say no mold. No appliances after life expectancy and this place doesn't follow those laws.. sometimes they'd fix things without trouble other times they'd push back way too hard I seriously had a smud bill in the $400s for a one bedroom one summer... for months I told foxburough there was a problem they needed to replace the AC or fix HVAC leak because that cost for a one bed is craaazy, I was told for months and months that I was the crazy one basically until I requested a smud meter audit repeatedly. When they techs replaced the AC appliance I was told it was over 30 years old. I was never reimbursed for the extra utility charges caused by FPI/foxburough negligence... I know a lot of apartments run this way.. it's not okay... but I've never stayed at an apt that had issues like this.. then kept my full deposit AND tried to charge me hundreds on top. It was almost comical the gaul... and they apparently do that to everyone good tenants bad tenants alike... why? When I moved in I did wonder why deposit was so "low" I think they think people won't fuss when they keep it without standing reasons at move out idk. I don't get it. I enjoyed living here, but it's definitely not an A+ , simple easy ways to be better and do better.

I've lived here for 7 years, for the age of units are great, Alyssa always great she had to deal…read morewith renovations and her team was always on point Ivan maintenance supervisor and Jake his assistant were always on top of everything. Amanda came after all renovations were done she was Always prompt and she will always follow through. Amanda's team was great Ivan the maintenance supervisor was always going the extra mile to fix any problems and he will always find a solution. Dominic at the office was excellent when Amanda was at corporate. This property is great. Con's not enough parking if you have more than 2 cars Pros you are closed to everything , I have rent a house in the past and if ac breaks you are looking at 3 days minimum. Here you get same day solutions.

I read some bad reviews but they were a number of years ago. I was skeptical about moving in…read morebecause we were coming from out of state and I could not really check the place out in person (neighborhood apartment etc) I have lived here for a month or so and decided to write a review. I haven't personally experienced any of those things talked about in the negative reviews from years ago and I think it is under new management. Pros: - Grounds stay maintained and clean - Maintenance fixes issues immediately - Neighborhood is nice and safe (low crime) - Close to a grocery store (across street) - Apartments are updated (fake granite counters new appliances etc) - Laundry in unit - Apartments are well insulated and you do not have to keep AC or Heat on high. - Close to dog parks Cons: - Rent does fluctuate but overall they're expensive. - Some of the neighbors do not pick up after their dogs and there is no repercussions. - Small bedrooms ( have to have a queen bed if you want anything else in the room) - There are a few closets but not a lot of storage space. Overall: It is a great place to live and I would definitely recommend it.

Love how nature focused and peaceful this community is. During fall you get all of the different…read morecolors in the trees and it's tucked away into the neighborhood but still within walking distance to grocery stores and Quarry Park. Great location

I was promised at move in that my patio was in process of repair and would take at most a few…read moremonths... I was given "an inspection" in March, and it took until August for even word of a construction bid. Now these are their "finished repairs" and Erin has told me they're not coming back to finish them I was also sent a lease renewal offer at hundreds of dollars more than a similar, already REPAIRED unit is currently posted for rent at within this complex... the audacity is truly astounding. I love a LOT of things about this place, but, this is unacceptable. They just really don't want to keep good residents, I guess ‍

Gerardo is amazing! He was soooo incredibly friendly and helpful. He did my tour, was patients with…read moreme, and made the application process so easy. Tbh he is one of the reasons I decided to move here. Having great leasing staff is huge. And Gerardo was just that. So far this review is based on first impressions. I applied for an apartment today, so I will be updating the review after I've lived there for a couple of months. But so far the first impressions are great. Clean grounds, nice apartment, great amenities, and friendly Gerardo! 3 weeks later: I got the apartment and been in the process of moving in. I love it so far. Every request I've had for the maintenance has been resolved super quickly. They literally would call me just a couple of hours after I posted the request. I met the new maintenance guy. He is so nice. Went above and beyond to help resolve some of the smaller issues so far. I also got to meet Angela as well. She was just as nice as Gerardo. In fact we ended up chatting for awhile and she recommended an eye Dr to me and just was a sweet soul. Absolutely zero regrets about moving in here so far. Very excited to fully transition my life to this complex next weekend and start enjoying the quiet I've been experiencing so far every time I've been there. I will update the review after I've lived there a couple of months.

I figured I'd review since the reviews are a bit older and a new manager apparently is here now…read more Angela is the property manager and really takes pride in this community. It's well maintained. Quiet neighbors, clean amenities and my place was perfect prior to move in. Maintenance is really great about getting orders done in 24hrs which I love. Usually no problem finding parking but the occasional cars that are just parked in the same spot here and there but other than that a great place to live. I'm a homeowner still and still fairly new to Roseville. Older well kept communities tend to be more quit not so much traffic and affordable which I loved about this community! FYI: This is an honest review from someone with previous property Mgt industry experience as well so I'm a bit picky!