I haven't seen any reviews from this place (regardless of the website) that have been posted in the last 1.5 years. So let me give you an up to date review.
Everything started off great. My fiance and I spoke with a gal by the name of Michaela who worked in Foxborough's leasing office. She knew we were in a hurry to find a place and that my Fiance and I had been looking for several months at different places in the Citrus Heights area. She told us they had only ONE 1 bedroom, 1 bathroom apartment available, and that was great to hear considering we only needed a one bed one bath.
We fill out our Applications on October the 13th and the next day she tells us our Applications are good, and that we can move in on October 18th 2016. She also told us on the day of filling out our Applications that she could not show us the actual unit because someone is still in the process of moving out, but that she could show us a 3D walk through on her computer.
After seeing the 3D walk through, she told my Fiance and I that just like in the 3D model, our unit will have BRAND NEW appliances prior to us moving in that have never been used.
This was very appealing to us so we walked out of there after turning in our Application happy campers. I receive an email the next day asking if we'd like to see the Apartment to do our actual walk through. Upon entering the Apartment for the walk through Michaela (the leasing agent) states: "Sorry about all the cob webs out here, this apartment has been vacated for a very long time."
I immediately thought.. Wait.. you already told us the day we filled out our Applications that we could not see the unit because "the tenant still lives there and has not moved out yet..." and now you're telling us only 48 hours later that the Apartment has been vacated for a really long time?
I thought that was odd, chalked it up as a small (but not very major) lie.
We enter the unit and the very first thing my Fiance and I noticed is that all the baseboards in the apartment are completely trashed. The base boards were disconnected from the walls by a quarter of an inch, were very nasty looking, and were broken in several areas all throughout the complex. The wood floors were completely scratched up. The cabinets had cracks and holes in them, and the back piece of one of the cabinets was completely torn off exposing the inside of the wall BEHIND the cabinets! Now that I'm typing this review, I wish that I took a picture of the bathtub because it was the most disgusting bathtub I've ever seen.
I have lived in Sacramento my entire life (33 years). I've lived in probably 20 or more apartments all throughout the greater Sacramento Area, and this was by far the WORST bathtub ever!
But hey, we're all adults here so let's get back to the point.
I mention to the agent that the baseboards would need to be replaced.
She follows that up with: "We can't replace them, but I'll see if I can have my maintenance guy use some calking to reconnect them to the walls".
First off, these baseboards were warped, were damaged, and were NOT simply requiring calking anymore. They needed to be replaced.
We also notice that EVERY last appliance in the unit was obviously used despite her telling us only 24 hours prior that all of the "BRAND NEW" appliances have been installed... Crumbs in the fridge, left over food remnants in the microwave, the stove had stains from pots/pans up top of the stove etc. Do I need brand new appliances? I surely do not. However, when you're told you are getting brand new appliances, you EXPECT brand new appliances.
The entire time, rather than give me time to notate any of the damages and repairs that would need to be completed prior to us moving in, she spent her entire time trying to talk to my Fiance and I as though we were best friends. She kept taking away from my focus by saying things like "Are you guys getting excited to move in?!" The whole time my Fiance and I were thinking SAVE IT LADY!
We leave the walk through and I wasn't sure just yet if I was the only one frustrated with the terrible experience, or if my Fiance was upset as well. As soon as we got in the car the very first thing my Fiance said was "what a nightmare!" I'm glad she felt the same way, because I fully agreed.
When we got home, I sent Michaela (the Leasing agent) a very professional email indicating that we were not very pleased about the Walk Through. I even told her that despite all the issues, my Fiance and I could put ALL OF IT TO THE SIDE if they were willing to make the essential repairs prior to us moving in. Mind you we only had 2 more days left until we were supposed to move in.
Here I I sit on Tuesday October 18th, (sent her my email 3 days ago) and I have STILL not received an apology, a response, got a return phone call, or ANYTHING!
Mind you they still have my $90 dollars for our Application fees, as well as $100.00 dollars for the hold on the Apartment. SCAM!!! read more