This review is pertaining to Sutter Green's maintenance manager, Mr. Jason…read more Jason is a dedicated professional who goes above and beyond to accomplish his work duties. He is punctual, kind, knowledgeable, and professional when addressing maintenance concerns. He consistently shows up to his scheduled appointments on time and honors specific requests, like removing his shoes and calling/knocking before entering a household. Jason explains each maintenance issue in layman's terms for the non-savvy individual to understand. He always cleans up after the job and never leaves a mess. We have known Jason since our move-in of February 2023, and we highly recommend him as a staff member. Sutter Green and our community are very fortunate to have him. Katy & Mohamed

LOOK ELSE WHERE!!! I…read moream relocating from out of state and reached out to Sutter Green to coordinate a remote lease. Because I can't visit in person, I sent a highly organized list of standard questions regarding virtual tours, the exact units available, noise insulation, included amenities, and utility fees. The response from the leasing office was incredibly lazy and evasive: 1. Zero reading comprehension: My very first sentence stated I was looking for an August move-in. The agent, Dominique, replied by asking, "Most important question, when are you looking to move?" 2. Dodging terms: I asked if their virtual tours showed the exact vacant units and if I could qualify for their move-in special remotely. They ignored both questions. 3. Ignoring noise concerns: I explicitly stated quiet surroundings are crucial and asked about top-floor availability and floor-to-floor noise insulation. They completely ignored this. 4. Hiding fee details: They mentioned a "$105-$115 flat fee" for utilities but wouldn't explain what it actually covers. They also refused to put in writing which community amenities are actually guaranteed in the base rent. When I politely followed up to get actual answers to these crucial questions before scheduling a tour, they completely ghosted me. To be honest, I don't usually judge a place solely on the leasing office because, once you move in your actual day-to-day experience is defined by the community itself and how reliable the maintenance team is. However, when an office team is this dismissive and completely ignores major questions, it is a massive red flag for how the entire property is managed. When a complex refuses to put amenity breakdowns, noise policies, and utility fees in writing, it's because they want to avoid a paper trail. If it isn't documented, you have zero leverage to challenge your rent if those amenities are broken, locked, or unusable, and you can expect that same lack of accountability when it comes to getting maintenance issues fixed. If they act this shady and incompetent before they even have your money, do not trust them with a lease.

The whole complex is so inviting, clean, and feels like home! The staff are all so kind, great with…read morecommunication, host fun community bonding events, and do a great job at maintaining a lovely environment 10/10 recommend

I've lived at the Arbors since 2018 and it's been nothing short of perfect (I'm not exaggerating)…read more I'm writing this review not because the other reviews did not do it justice, but because I didn't realize how great this apartment is compared to other apartments in the Davis area reviewed on Yelp. There is no wonder why people literally wait 12 hours to reserve an apartment in-person on lease day. Pros: -The management is professional and responds quickly to maintenance requests. -The apartment complex is clean and the apartment itself is spacious. You really get what you pay for. -Laundry facilities, pool area, fitness room, and clubhouse are all great and clean. -There's enough car and bike parking. You get one permit for each bedroom. -Sacramento Elite guards the complex at night -Located right next to bus lines -Located right next to In N Out Cons: (honestly these are not even the worst problems you could have with an apartment) -You can hear noise from neighbors walking outside and upstairs -The train constantly blows the horn as it passes (but you get used to it) -Bikes get stolen constantly (this happens everywhere in Davis) -There is a large homeless and drug addict population near the train tracks and In N Out (like you literally can see them shoot drugs)

This review is solely my interaction with Tony Hernandez, Leasing Consultant. He is AMAZING! Follow…read morethrough is probably the best I've seen and it felt genuine! While I didn't choose this location, Tony put in great effort, was responsive, went above and beyond to show photos of the unit, and followed up almost daily. I truly appreciate you, Tony and thank you! I wish every Leasing Consultant was as thorough! Give this guy a promotion!!!

I lived at Hidden Lake for 1 year and have broken down aspects of my experience below:…read more Pros: Location - Conveniently located right off I-5 with quick access to downtown, shopping, and restaurants. Some nearby shops are even within walking distance. It's also very quiet and serene, with water features and ducks throughout the property. Maintenance - I absolutely loved the maintenance team. Anytime a maintenance request was submitted, it was usually resolved within 48 hours. The team took great care to ensure that issues were fixed correctly the first time. Cons: Front Gate - The front gate was broken almost 90% of the time I lived at Hidden Lake. If it worked, it usually didn't last more than a few days. If secure access is a dealbreaker for you, I would look elsewhere. The side gate also seemed to have a schedule of its own sometimes following the schedule of the leasing office and sometimes being chained closed. Parking - You receive one covered parking space with your lease. We had two vehicles in our apartment, and on Fridays and Saturdays, guest parking could be difficult to find. Construction - The property is undergoing extensive repairs and modernization, which is nice. However, the projects are taking quite a while to complete. Expect construction noise from approximately 8/9am until 5/6pm during the week. Near my unit, construction continued for about 1-2 months toward the end of my lease and a whole array of ladders and equipment left out next to a nearby building. Move-Out Process - This was, by far, the most disappointing part of my experience with Hidden Lake. After providing proper notice that I would not be renewing my lease, I expected to pay a prorated amount of rent before moving out mid-month. However, on the first of the month, a full month's rent was withdrawn from my checking account. I was unable to reach anyone by phone, so I emailed Jordan (the Community Manager) to discuss the discrepancy. He informed me that he could not reverse the charge and that I would need to request a stop payment through my bank. I completed the stop payment and still paid the prorated portion of rent that I owed. A few days later, Jordan charged me a $25 stop payment fee, stating that this was the fee the bank charged Hidden Lake and that I was responsible for reimbursing it. The fee, while nominal, was not my issue. Rather, my concern was that this was not communicated with me prior to contacting my bank. I disputed the charge, and explained to Jordan that if the Auto Pay function in the Rent Portal had worked properly, we would not have been in this situation. Jordan maintained that since the Auto Pay was set up by the resident (me), the system did what I had intended it to do. Well Jordan, had I INTENDED to donate an extra month's rent to Hidden Lake, I would've just signed a longer lease! I'm still not quite sure how an AUTO Pay system failing to AUTOmatically withdraw the correct amount constitutes something I intended to do, but I digress. After moving out and restoring the apartment to a move-in-ready condition, the final walkthrough was completed. According to the walkthrough paperwork completed by Jordan, the apartment required only "minimal cleaning." However, the cleaning company billed Hidden Lake for a "medium cleaning" rather than a light cleaning along with a $270 carpet cleaning charge, and I was invoiced accordingly. Given my previous interactions with Jordan regarding incorrect charges and account balances, I did not bother disputing this charge as I figured this would not go anywhere. I was ultimately more happy to leave behind Hidden Lake and my frustrating experiences with Jordan. Overall, Hidden Lake is an older complex undergoing lots of much-needed improvements. I would exercise extreme caution and thoroughly document the condition of your apartment as well as communications with the leasing office. Additionally, I would recommend having Jordan personally set up your Rent Portal's Auto Pay feature so there's absolutely zero opportunity to attribute any future billing issues to you.

Just moved in, very happy I am here. Great leasing staff and great management company. Great…read moreproperty!!!

I rented my LoftWorks apartment sight unseen as I didn't have a chance to apartment hunt before I…read moremoved to town. I am happy to say that I moved into a lovely, clean loft in a quiet (for downtown) building that allows dogs, and is well cared for. I haven't been here long, but my first impression is that these folks do good business and deserve the accolades.

t rent here unless you have no other options. I would never have renewed my lease had I known the…read morenew corporate landlord would be running a very profitable "utility fee" scam. The new owner (C.G. Falls is one of the shell companies identified as owner) bought the property in November and the nightmare started immediately. The last owner was also a corporate one but they were transparent about how much your rent would be each month because it's in the lease (which is a binding contract of course). This owner includes the monthly rent in the lease, but they also include a shady addendum that vaguely states that utility fees above your monthly flat fee would be billed as "excess utilities fees". They originally charged a flat fee as the base utility fee. Mind you, this is just for water, sewer, and trash. Of course, the company immediately increased the fee from $70 per month to $85. From the very beginning of my lease term, the owner charged these fake "excess utilities fees". I was annoyed, but the first month it was only about $20 so I didn't think too much of it. The next month, they charged me $40 above the $85 fee. Then, in March, that extra fee jumped to $80. This was in addition to the monthly flat fee of $85, so the total fee I paid was $165. Then, April, the company stopped collecting the $80 flat fee (without any notice), so I was charged the supposed full amount of usage, which had magically jumped to nearly $200. When I paid the rent today, I found out I was being charged $300 above my monthly rent. This is an illegal monthly rent increase. And keep in mind these extra charges ONLY increase each month and never decrease. Fluctuations in utility charges do not exclusively increase and County utility fees do not increase every month. The company gets away with this scam by using a system called Ratio Utility Billing System (RUBS). This allows the landlord to rob residents blind because it lacks any accounting of the fees and is deliberately opaque, making it impossible for residents to see how the fees are calculated, so the company charges whatever they want every month. It's basically a side hustle for the company. The reality is that you NEVER know what your rent is-just that it will be higher every month. You do not have any time to question these extra fees. And you will never receive an accounting or a copy of the master utility bill to review. I have requested both and been blown off. Instead, the owner uses "ledgers" to show tenants how their total rent was calculated for that month. They just put any amount they want. The ledger just namee each utility item and your supposed usage charge for each. SCAM! These rent increases (since this what the scam really is) are unlawful. Again, think twice about renting here-at least while this company owns the property. You will be stressed every month- especially if you are on a tight budget. Each month I am frustrated and angry. Dealing with this has become hell. Remember that, because of these fees, rent increases every month and you never know how much you're expected to pay, making it impossible to budget. I've lived here 7 years and was happy until now. I was never charged anything more than my monthly flat fee for utilities. Now, I regret renewing my lease. This company needs to be put out of business. No one should be expected to live with the constant stress of not knowing how high your rent will be because of these fake fees. At this rate, it is likely to double and then some in the very near future. If you are thinking about renting at the Falls at Arden, you need to seriously think about how much rent you can afford. If possible, talk to current tenants about these issues and how they are dealing with paying more every month. At some point, it will become unsustainable and you will have to move. The company uses the housing crunch to squeeze tenants for every penny because there isn't enough available housing. Do you really want to deal with this? I know I don't.

Before the new management takeover in November, there have been no problems at all. Any issues were…read moreresolved and any upcoming dates were announced to ensure the residents knew of all documentation. Since new management there has been very slow replies and very little urgency to ensure that all maintenance issues are resolved or even responded to. New management also is irresponsible with lease terms, providing no updates on how to renew/ vacate, provide no official documentation at all. Have also called office multiple times, all within reasonable open hours, there was no documentation or phone log of anything, no information written for any requests. Had to send in a screenshot of call because they cannot document anything on their end. Really irresponsible management, although they are polite, I expect that the rent and utilities that I pay also go to the actual management portion of these apartments. It does not seem that way anymore.

I lived in this apartment for three years and would like to give it my highest praise. I had one…read morebedroom apartment, but I had to move because it was too far from work. But while I lived there, I always received excellent service: security, constant monitoring, convenient rent payments via the app, and if anything broke, it was always repaired very quickly. The management was very responsive, and most importantly, when I moved out, my security deposit was refunded very fairly. No one will charge you more than necessary. Absolutely any problem can be resolved with the management during business hours. I really appreciate them and thank them!

I really liked this apartment complex--from the community environment to the interior layout,…read moreeverything left a great impression on me. We've been in Sacramento for just over a week and toured more than 30 apartments, and The Regatta Apartments was by far my favorite. The staff were also very attentive and responsible. The only reason we didn't end up renting here was because it went a bit over our budget. Otherwise, it would've been our top choice!

Really disappointed with this complex. I paid the application fee, they ran my credit, and then…read morecompletely ghosted me for days with no follow-up at all. They even acknowledged my situation and promised to rush the process, but never actually did. The website hours are misleading -- they're not open for tours Tuesday or Wednesday, and Sundays are closed for everything. The phones never get answered, and it honestly feels like they screen calls and only reply when they want to. The staff were nice when I asked about tours, but that's about where the good experience ended. The pictures look amazing, but don't get your hopes up -- communication and follow-through are seriously lacking. I have yet to tour.

It's impossible to get hold of someone from the leasing office. I am relocating from out of town,…read moreso I have been trying to arrange apartment tours and have called at least 3-5 times for two days in a row. No one answered. I then emailed. Of course, they called me when I was walking through airport security. I told them I would call them right back. Called at least 3x again, no response. Email- no response... I decided not to tour. If they treat prospective residents this way, I can't imagine the communication once you sign to live there. Had high expectation.. Very disappointed

This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

3 years later, we are still here. Tammie, the apartment manager is arguably one of the best people…read moreout there. She's great at her job, obviously cares very much for her tenants, and she's always happy. I sometimes joke and say "I wish I could just buy this apartment", (which the offer always stands by the way!) because the vibe is so good here. The neighbors are great, the property is kept up, and the apartment manager is always happy to see you. I honestly can't see myself living anywhere else till we decide to buy a house somewhere. 6 stars!

The new management here has been wonderful They respond to…read moreeverything really quickly. Any service requests I have put in has been responded to right away Most time the same day. The grounds have been looking wonderful with a slight hiccup when the team came on board finding a landscape crew. Walking around by the lake is so soothing and I have felt very safe here. Definitely recommend to family and friends

What should have been a simple move-out turned into one of the most stressful rental experiences…read moreI've ever had. I moved out two weeks early, completed a pre-walkthrough with maintenance, and was told everything looked good. I even paid to have my apartment professionally cleaned. I left the unit in pristine condition -- no children, no pets, and no excessive wear. Then came the nightmare. After days and weeks of calling, leaving voicemails, and trying to speak to an actual human being, I got almost no communication. When I finally received information, I was told I owed nearly $600 beyond my deposit. On top of that, there were confusing and inconsistent lease terms -- I signed what I understood to be a 12-month lease, yet somehow they claim it was 13 months. My move-in was 4/16, I moved out a year later on 4/20, yet I'm being charged through 5/7. That math makes absolutely no sense. To make matters worse, when I went online to pay what I thought was my remaining balance, the system showed I owed over $1,200+ for a single week. The lack of clarity, accountability, and basic communication is beyond frustrating. The staff seems to have zero authority to actually resolve anything. You get passed from one person to another, with no real answers and no follow-through. And perhaps most concerning -- two weeks before moving out, I was verbally threatened and called obscene names by another tenant. I reported it to security and staff, left messages, and never received a response. This complex may look nice on the outside, but appearances are incredibly misleading. Between the lack of safety, nonexistent communication, billing confusion, and complete disregard for residents, I would strongly caution anyone considering moving here. DO NOT MOVE HERE if you can avoid it. You may end up paying far more than expected -- financially and emotionally.

It seems our noisy neighbors have moved out, about a month or so ago, and since then our quality of…read morelife here at The Offset has increased fivefold. But again, thing to keep in mind is that the apartment community did nothing from their end, and what made things better is just time. So while the apartment community is good, this is definitely a factor - what's your risk tolerance, in terms of having to wait it out if you have noisy or annoying neighbors, because the leasing office won't come to your aid.

I believe this is the correct yelp business page to post to as it was acquired by a new owner (SRG…read moremanagement). I can't sing high enough praise for the staff here. They are absolutely amazing and so professional. Eric and Gracie and Hector have been so accommodating and kind since I've been here. I truly appreciate their professionalism and quick response to any concerns or questions the residents have. Thank you so much guys. Truly! If you're looking for a new community I recommend looking here. The maintenance crew is also amazing and so respectful.