#19/2024 After having a major leg bypass and a two toe…read moreamputation at the University of Chicago and Hyde Park Illinois main campus I was not equipped to head home just yet because my leg was not cooperating for the stairs that we're going to be needed. I chose Elevate Care Center and Palos heights because it wasn't too far from home and the reviews on Google were good the one review on Yelp I just kind of laughed at. Elevate care centers are basically a group of rehab and nursing homes managed by a corporation who are buying older facilities and remodeling them and doing a whole lot more they're not brand new built from the ground places. This location in Palos heights Illinois in the Chicago suburbs is basically once known as The park Villa nursing home Center. They added on a few years back to the rehab part you can see the difference as you come through between the old building and the new building. Is it still a nursing home for the most part with long-term care and long-term rehab but they have branched out into short-term rehab. The rehab rooms are quite nice they have very good air conditioning units I can say there were some very very hot days and did a killer job cooling the room.. they also have refrigerators in the room. The only thing they don't have is a microwave but there is a microwave you can use by the dining area community dining areas they call it. Through the most part the staff is quite cordial. Although they're a little limited sometimes on the night shift it is possible you will push the button to get a CNA and have to wait a little while depending on what area of the building they're in. It happens in the post covid world. The nurses are fairly thorough they get your medicines dispensed in a timely manner each throughout the day and night if need. You're assigned to Doctor who basically just oversees your pills and looks over things and reports you don't really consider him a main doctor but he just kind of the doctor that's there at the facility. The TVs are really nice only problem is they're not high-def here in 2024 LOL. They're a little staticky but it is what it is. There's a decent choice of channels for the most part though. There are no showers in the rooms except for a couple of the older units you have basically community showers you're allowed to showers a week. But the bathrooms are very nice good sink good water pressure. The cleaning crew comes in once a day or every other day and gets the floor and supplies garbage cans ETC. if you happen to need your sheets change she just asked one of the nurses during the day and they will. The wound care team is very good also they basically changed my dressings as needed about every 3 days which was fine they did a very good job two days during the week except the weekend. Clean the wounds and the stitches and everything so I had no trouble as far as I went. The food's good it's not great all the time you get a menu and it pretty much tells you what you're going to get. The nice thing is though there's food delivery nearby you can call out and have it delivered I did a few times Pizza, Jimmy John's, and dad brought me a Italian beef one day. My sister went to the store for me I gave her a list so I was able to have Doritos and yogurt cottage cheese diet Dr pepper and stuff like that if I needed not having to waste a bunch of money on the vending machines. As I said it's a decent place it's not perfect they have their hiccups here and there but for the most part they do what they can and as for short-term rehab I was only in there a little over a week I didn't have many problems. They keep up on your appointments as long as you let them know when they are they weren't able to arrange a medical car for me on the day I had to go back to Hyde Park Illinois but the head of nursing Don director of nursing did give me an Uber, and because I had some trouble here and there they had somebody escort me and go with me on that day too so that was very professional. But I will definitely say is the PT and the OT team are very good and thorough they will get you bring you and get you moving which is a good thing and that's what I needed was leg strengthening and they worked with me so when I went home I was able to climb the stairs. I have eight stairs leading upstairs and I have seven stairs leading downstairs from the hallway. So all in all it's been pretty good and because of the fact that my left leg is not in the greatest of shape I may have to repeat the process again I would probably pick here yet again. If I needed rehab. So basically it's really three and a half stars but when I look at everything even with the little hiccups here and there I bumped it up to four stars because I didn't like seeing the one star and the reason as to why this guy was complaining

We chose Elevate Care for both the skilled nursing rehabilitation services and long term care…read moreoption. My great aunt who never complains, immedicately asked for us to get her out of there after tranistioning to the long term care side. She was there for 4 very long months. The administrator never responded to phone calls and admitted that the best way to engage with him was on-site. The care team sent her to Northwestern Palos Hospital without contacting her family. Worst care experience witnessed. Do not send your loved ones here.

We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.

Do not place your loved one at Avantara. Residents are not allowed to convalesce peacefully. They…read moreare herded like cats in gathering spaces, such as the dining room or the activity room so they can be monitored by a minimal number of staff. Little effort is made to communicate with residents who are hearing-impaired or who have dementia. Insufficient time is given to these ailing residents to process information and to respond. Avantara doesn't grasp that many residents, especially those with dementia, need help with ordinary tasks. My loved one could not remember how to use a knife to cut up his food, and he could not remember to press an inconspicuous call button for help. He was not bathed at all during his 5-day stay. Renovation junk and clunky, unnecessary medical equipment was left in his room. My loved one returned home in worse condition than he had left.

If only there was a way to leave NO stars I would. This place is horrible the staff is…read moreunprofessional and lazy! They make it seem all roses and rainbows by showing you the first floor only. Until... your family is placed there on the second floor with mismatched furniture, no rails on the beds for the elderly to fall (yes, this happened multiple times). They leave your family sitting in their bodily fluids claiming they are short staffed while the staff has no problem gathering to talk in the hall with each other rather than their job caring for the people there. Both of my grandparents were here and I couldn't wait to get them out of there. If you care for your family DO NOT send them here find ANY other place that will not just take your money and mistreat your family. Do your research people! This place has changed names multiple times just search the address (I won't get into it here). My grandfather has dementia and the night staff tried asking him for cash up front after he was checked in, he fell out of his bed and his bandages were not changed as they should've been. He ended up being sent to a nearby hospital without notifying the family. This place is disappointing and should be shut down.

Comfort Keepers took care of both my mother and father. The caregivers (we had 2) were always on…read moretime, were caring and kind to my parents. They were also a comfort to me. They became like one of the family. I would (and have) recommend them.

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

This place is nice!! Compared to other places the energy is top tier!! As of now, I recommend…read morechecking the place out!

BEWARE BEFORE YOU MOVE YOUR LOVE ONE TO ARDEN COURTS IN PALOS HEIGHTS .....WORST DECISION I EVER…read moreMADE!!!!!!! This was one of the hardest decisions I've ever made as an only child. I had to come to the realization that I can no longer care for my mom. She needed to move into a memory care facility. I needed to find a community that she will be well taken care of and safe. Arden Courts is it. Ingrid was the first person I met at Arden Court. She's very informative and understanding. The front staff are always welcoming and friendly. The caregivers are nice and patient with the residents. The nurses are extremely helpful and will address questions/concerns immediately. The entire staff treats my mom as well my family and friends like we are all family. I'm very happy with my choice in choosing Arden Court..... UPDATE 05/2025 I'm very heartbroken that I left my mom in when things began to look different. My mom has been a resident of Arden Court for approximately 7 months. The last few months there has been significant changes that were not communicated with families. As of May 2025 I moved my mom out immediately due to in unexplained issue and her safety became questionable. Arden Court is not what it has become when I moved her in October 2024. Attached pictures of the unexplained lump my mom received while at Arden Court of Palos Heights Illinois. She was immobile as well as a recipient of a double mastectomy. That "lump" is not her breast. No one contacted me once I moved her out or explained the hematoma she received, which was caused by "blunt force" according to the emergency room doctor. This was unacceptable.

Hi Kelly, My 82 yr…read moreold mother came down with the COVID-19 virus on April 1st and had to spend a few weeks in the hospital getting over it. Once she was symptom free we had the task of rebuilding her strength at your Rehab center at Manorcare Palos East. Thank you first for accepting her and for having a special section of your facility to deal with patients with her condition. This was not an easy job as she is in the latter stages of Dementia. Her time at Manorcare was a great blessing. She really enjoyed it and I was relieved knowing she was in good hands. She never complained once...which is rare. We were able to FaceTime and have video interaction with her with the help of your activities director, which was our only means of seeing her during the COVID-19 lockdown. She also managed to lose her upper set of dentures while there and you went the extra mile to get her reimbursed for them so she could get new ones. She will have a full smile again. Thank you again for taking such good care of my mother. May God Bless the work of your hands. Sincerely, David L

The absolute worst place ever. My mother broke her leg and went to this facility…read more - They move the phone out of reach and do not clip a call button to the bed so patients are bed-ridden and have no way to ask for help. - My mothers belongings 'disappeared' and they did not reimburse us. - She had multiple infections. - They released her and she immediately had to go back to the hospital with a urinary tract infection. - They used up her Medicare but did not rehabilitate her so we had to send her to a proper one (Park Place in Indiana which was amazing) to be rehabilitated and then pay out of pocket Do NOT send anyone you love to this place. Negative stars.

I've been volunteering here for about 6 months, and having volunteered at various organizations…read morethroughout my life, this nonprofit has the best organization and communication with its volunteers that I have ever come across in my decades of volunteering. The staff / team has been very responsive to any questions and relaying information There are primarily two types of activities / events to do monthly: food delivery and a birthday luncheon. Volunteers can sign up for as much as they want to do, or opt out for that month; the online portal makes signing up very simplistic nowadays. There are more activities throughout the year (e.g. holiday parties and visits) that are available, which means more options to volunteer. The staff and fellow volunteers are very friendly and range in age from teenagers to retired adults. Lastly, the elderly that we volunteer for are always appreciative, grateful nd love socializing, which makes volunteering that much more fun and rewarding.

I called to volunteer to help with Thanksgiving Dinner and was rudely rebuffed when I said I could…read morenot drive to pick the person up I could be taking there. The person yelled, We need someone to pick the person up! Cabs and Ubers exist.

Our family has been working with Ralph from Eva's Home Health Care. Ralph has been very helpful…read moreand informative. He send us some caregivers to interview and we feel they will be a great addition to our family. He was able to send us candidates within a couple days since our need is time sensitive.

I was very specific about the days and hours needed and they assured me they had caregivers…read moreavailable. Scheduled an interview with a caregiver, Barbara. The days and hours worked for her until she left the interview. Then apparently "we had a small problem". She wanted 4 days and 6 hours a day at $25.00/hour based on what she "saw"???? I asked what she saw, apparently the house was a mess??? It's a condo and I know it wasn't a "mess". Sorry Barbara and Eva's, there are other agencies out there.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.