We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.