When you call there after hours you their spiel " Were Villa a.d we make people better"! This was…read moreso far from the truth because the main doctor assigned to me was not very good! He withheld a blood thinner when my levels were very high( thick) when I asked him about it he didn't give me a direct answer I think he clearly needs to retire because he is older than dirt! Some of the therapist in the therapy department were very unprofessional talking about patients so other people could hear them Overall the place is just trying to put profit in front of people's health as they say when you listen to their greeting . If your thinking about this place think again and go some where else!

ZERO STARS if possible. My mom is here, fell out of bed 3 days ago, still hasn't had an xray!! She…read morefell out of bed Wed AND Thurs night and nothing. She is here for a broken hip, falls and NOTHING!!! I also changed her and her diaper was falling apart. When i asked how often they get changed the kid told me once a shift which is 8 hrs!! It smells like urine and poop and is AWFUL! There are some nice staff but AVOID IF POSSIBLE!!!!!

My family and I moved my 85 yro mom and dad into The Pointe three months ago. The type and quality…read moreof care has been very good. Medications are delivered to both in an accurate and timely manner. The facility is kept clean although some hall odors are sometimes unavoidable. The maintenance, cafeteria, office, LPNs and management staffs have been incredibly courteous and responsive. While I was not personally impressed by the meals, my mom and dad are both happy with the food. They also enjoy the daily, weekly and monthly organized activities. Thus far, my parents have very much enjoyed their time at The Pointe!

I am the Director of Life Enrichment at The Pointe at Kilpatrick. I love the residents here and…read moreenjoy working to make their lives just a little more joyful. The staff is great to work with as well. I would happily have any member of my family live here as I know they would be well taken care of.

Called many agencies to find care for my father. After speaking to Brad, I knew I found the right…read morefit! They took care of everything, and kept in constant communication with me if there were any issues. Highly recommend them!

I am writing to thank Agnes Scurek, caregiver employed through Home Instead in Palos Heights, Il.,…read morefor her superior services in every realm from caring for my husband with early onset dementia to her delicious cooking, to her immaculate cleaning. We consider ourselves blessed and grateful to be in her caring hands. Five plus stars!!!!!

We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.

My husband and I bought our first home through Jack. As first home buyers we weren't sure as to…read morewhat to expect in this crazy market, but with Jack's expertise the whole process was incredibly easy. Jack understood our wants and needs and he went above and beyond to help us find our dream home. He was always available whenever we had a question or needed his help. If anyone ever asks me for a real estate agent recommendation there is no doubt that Jack will be my first and only choice. Jack, you are the best! It was an absolute pleasure working with you!!! You made our dream come true! We love our house and we are so grateful for all your help!!!

Jack helped sell my mother's house in Olympia Fields after she passed away. I selected jack after…read moreinterviewing two other agents because he gave a well balanced view of the house and also flagged a couple of items that needed fixing. He also listed the house at a price that I thought we could not get. The house was older and dated and needed a decent amount of work. He was helpful in the overall process from listing to managing the offers. The process was difficult as the first buyer was not approved for a loan and we had to relist. He was on top of things the entire process and gave good advice during the negotiations. After four months, we were able to close with a second buyer just as winter was hitting. Incredibly happy with the outcome. Great work, Jack!

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

We hired this agency to take care of my mom. She has altzheimers. We hired a few caregivers and…read morethey were not competent at there jobs whatsoever. My mom was scheduled overnite care for the weekend and no one ever showed up. My mom texted me they left her all alone. I had to drive an hour to her house. Very unprofessional and a dangerous situation for my mom. One caregiver even told my sister they pay her under the table because she don't want to give them her social security number. What crap is that. Stay far away. Unreliable and puts your loved ones in a dangerous position.

Two weeks post-op and was supposed to have a home aid after surgery. So far not a single one has…read moreshown up.... after 2 weeks. Very unreliable service.

I had a really great experience with Parkview in Palos Hts. Filled out and printed out new patient…read morepaperwork the night before to avoid that hassle. I went in and was sent to Xray department where I waited just a few minutes. Xray tech was very nice. She sent me to main area again where I again waited only a few minutes to be called in. Dr. Shah came in to see me only a few minutes later. I can't say enough how impressed I was with him. Just a really pleasant and nice man. Very professional and knowledgable. He explained everything to me and listened closely to my questions with patience. I felt in good hands with him. Highly recommended.

The review I want to address is not listed. My husband has an infusion every 2months. His doctor is…read morePhyllis Bonaminio. The muse is Kaylee. What I would like to let whomever is in charge of maintenance, (if anyone at all is). The office we were I today has a small sink. The whole time there the sink was not just dripping, it had a steady stream the whole hour we were there. The sink was a filthy disaster. All around you can see see things that should be attended to. These facilities are supposed to be clean. People come here for clean surroundings that will not create germs. Please check this out. I know when you have a leaky faucet, it can drive up your water bill. Look into this. It is shameful. Judith Liberty New Lenox, IL

Our family has been working with Ralph from Eva's Home Health Care. Ralph has been very helpful…read moreand informative. He send us some caregivers to interview and we feel they will be a great addition to our family. He was able to send us candidates within a couple days since our need is time sensitive.

I was very specific about the days and hours needed and they assured me they had caregivers…read moreavailable. Scheduled an interview with a caregiver, Barbara. The days and hours worked for her until she left the interview. Then apparently "we had a small problem". She wanted 4 days and 6 hours a day at $25.00/hour based on what she "saw"???? I asked what she saw, apparently the house was a mess??? It's a condo and I know it wasn't a "mess". Sorry Barbara and Eva's, there are other agencies out there.