While in Indianapolis this weekend, I went with my friend to visit her mother who recently became a…read moreresident of Independence Village in Avon. I was impressed from the minute I walked in the door. The receptionist was so welcoming, and she and my friend had a great conversation upon entering. The first thing I noticed was how clean the facility is (it was recently freshly painted) and how wide the hallways are, which allows easy access for walkers, etc. We went up to her mother's one bedroom apartment on the third floor and it was a good size for one person, complete with kitchen facilities and a big bathroom. (There are studios, and one- and two-bedroom apartments and I was able to see all of them on my visit.) While walking the hallways, I noticed the colorful artwork on the walls, the theater, the library, the activities center and several other amenities that indicated to me this was more a community than a "nursing home". It is quite a cheerful and friendly atmosphere. We then went down to lunch and sat with her and another resident. They both stated the food was quite good and they liked the selections provided for each meal (breakfast, lunch and dinner). The dining room is spacious, and the staff is amazing, friendly and interactive. While sitting in the dining room, the Director, Sue, came to the table to talk to her residents and we had a pleasant conversation also. I told her how impressed I was with this facility, and she thanked me, but also thanked me for allowing her to administer to "our loved ones that we put in her care". I was impressed! Sue definitely is dedicated and takes special pride in making sure the residents are well cared for and happy. If you are looking for a place to care for your loved ones when the time comes, I suggest you look no further than this facility. It really is top-notch! It also has a Memory Care facility. Although I did not visit that section, my friend said it is just as impressive.

From the owner: Welcome to Independence Village of Avon! This isn't just a place to reside -- it's a place where…read moreour community members truly shine, and we are glad to share this experience with them. Our senior living options include enhanced living, assisted living, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. Independence Village of Avon is a place where residents can truly Shine. Everyday.

My mother received compassionate care and outstanding service from the team. The facility itself…read morewas top-notch as well. Of special note were the following staff: * Sydney Foxworthy of Social Services * Mae of Physical Therapy * Stephanie of Speech Therapy * Audrey of front desk reception * "Q" attendant from the rehab nursing area * Theresa of the rehab nursing area

Bright and clean retirement center with full nursing staff options, I was in for a quick bit of…read morework and noticed polite and focused staff, a lot of space well designs that allows for open quiet rooms, and beautiful spaces all over near the entrance and the dining room where I helped with happy hour. Unable to comment on long term care or quality of medical services here but having seen grandparents through years and three separate facilities, can say there is no ideal or easy option for anyone moving out of the comfort of their homes. It is a lost battle and only some quality detail oriented people, customized care, and consistent family support can offer any decent leverage against the aging process and diseases. Glad to have this option and many others in the area to give elderly a chance to connect with others in their similar situation and have positive moments for their remaining days and years.

I had a great experience with Caring Call Connection. I watched one of the care givers with…read moreanother client at the assisted facility my mom lived in. After about a month, I realized my mom needed more one on one care so I asked the care giver for the name of her company. I met with the owner Pattie when she did her assessment of my mom and hired CCC the next day. From that point forward I was able to relax knowing that my mom was in good hands with competent care givers that could assist me with my mom's care. They went above and beyond, especially just prior to my mom's passing. They took care of all of us, not just my mom.

I thought going through a local business would be much better than a "franchise". VERY…read moredisappointing experience. Patti came to our home on 7/23. Very nice! She said they could help & I would get a call from office on Mon 7/29. No call. I called on office on 7/30 & spoke to Sam. I then gave her her 3 dates I was requesting help. She asked if I would need mostly mornings because those are busiest times but they "would make it work". One date I gave I said could be very flexible with time just let me know what works. She said she would pass info onto Patti. I have yet to receive any phone call or follow up. First appointment was for today 8/6. From one nurse to another I guess my expectations were too high! This post would not allow 0 stars.

As a retired Registered Nurse, and presently an assisted living resident, I've known many people…read morewho lived there and I had home health patients there as well. It's a 5 star rated facility and caring mgmt team All that you have to do is look into someone's eyes and you can tell if they care or not Lisa Salyers RNC

The team at this community is working hard everyday to provide a great experience for the…read moreresidents. I have appreciated how welcoming they have been and how they collaborate to come up with a great plan of care for each person.

22 Covid positive residents (at best approximation, under 85 residents currently occupy building);…read more 2 confirmed Covid deaths (4 suspected); [Information as of December 16, 2020, Westside Garden Plaza Indianapolis Indiana Independent Living (IL) building.] [Information doesn't include remaining part of campus including Bridge at Westside Garden (Assisted Living) or Westside Village Nursing Center buildings.] Independent and Assisted Living buildings managed by Century Park PA of Tennessee and nursing home by Life Care Centers of America, of which both companies are related. Thankfully, Century Park PA vows a complete veil of transparency! Very sad situation and am uncertain if Indiana Department of Health directly knows of circumstance other than simple weekly update. Independent Living does not report to Indiana Department of Health or to their dashboard. Troubling!

A continued care facility, this beautiful campus offers Independent and Assisted Living, as well…read moreas, Long Term Care, Memory Care, and Rehabilitation.