Horrible place to live. For the cost, I expected nothing but the best for elderly friends. What I…read morefound was sad. They want the money, but don't want to provide the care they promise. The nurses and care team are excellent but the administration and leadership is seriously lacking. Look elsewhere.

I've lived here since 2018, first with my dear wife, Carol, then as a widower since 2020. This…read moreplace is great. Its employees really care. The facility is top notch. They're about to expand because we're essentially full.

Dropped in to do a performance with the great folks here, I found a dynamic and engaged staff, well…read morekept and clean hallways, and plenty of parking in this lovely new facility. Of course you cannot win with these places, will always be something someone saying wasn't done right, someone didn't feel heart, this is the tragic reality of old care. It is the final stages and no one should be happy about the grave sadness or be too casual about medical standards.

Creekside Health and Rehabilitation was a huge disappointment to our family. Our sister's initial…read morestay in the rehab wing was okay, not great and not quite subpar. Due to her health restrictions we were forced to make the decision to admit her as a resident. We greatly regret that decision. The majority of the nursing staff was dismissive of her health needs to the degree that vital medication was not dispensed in a timely manner. She was frequently left sitting in excrement for hours, once almost 24 hours, resulting in wounds on her buttocks and back. Her dietary restrictions were regularly ignored, resulting in the family ordering food being delivered to her. Unfortunately we were operating from out of state so we couldn't monitor her care in person. She has since been released to hospice care where her aides are appalled by the condition her many wounds. The greatest travesty is the lack of oversight for a location recommended by Medicare & Medicaid agencies. The management staff need to be held accountable. If at all possible, avoid this place at all costs.

Based upon recent experiences with my mother and mother-in-law, if you are looking for assisted…read moreliving for a loved one, consider the following: 1. Don't just talk to the sales staff. Seems obvious but I failed here. Their job is to get you to sign on and obscure the less positive aspects of the facility and operations. 2. Talk to the Executive Director. Ask if this is their full time position or do they have responsibilities outside the facility that take their focus off the facility you are interested in. Find out how often they visit the residents in their apartment (ours never did). If they don't do this, ask them how they stay engaged in the operation to understand the resident's needs. 3. Talk to the Nursing Director. Ask the same questions as the Executive Director. Also ask how they assure resident safety. Listen for rote practiced answers with little sincerity. Ask how they deal with conflict resolution when a resident and an aide just do not see eye-to-eye. My experience with this was maddening. 4. Talk to the Chef. Ask them if their budget meets their needs. Ask how they deal with quality control so that food is not overcooked and therefore tough for old folks to cut and chew. 5. Ask if the facility has a nutritionist, and if so talk to them about how they assure vegetables are a part of the choices available. Ask how often they work with the Chef to ensure nutritious choices exist. 6. A big one: ask to see written policies defining levels of service and if they use a points system (I think most do), ask for written policies that define this points system. We didn't understand the importance of this until health started failing and then were refused anything in writing. I now feel this was unacceptable. 7. If your loved ones have limited mobility ask how the facility works to engage them into the activities and get them out of the isolation of their room. With this facility and the requirements of the building codes, the apartment doors truly encumber resident visits between apartments. Ask those you talk to how their operations work to neutralize this. 8. Ask sales, the Executive Director, and the Nursing Director how they track the activities of the aides so that you are assured you are getting the services your loved one is paying for. Found out there is no such thing at this facility (and maybe that's the case at others as well). But, if you ask, you'll at least know it going in. Also ask if they are fully staffed (all facilities are struggling with staffing). With tight staffing how do they ensure resident safety never waivers as aides may want to hurry residents that no longer can physically do this. 9. Of course, visit the Indiana State Department of Health website to understand any violations or reports tied to the facility you are interested in. Please know that while I was extremely frustrated with a couple caregivers and what I saw was a lack of correction and accountability, there were several wonderfully caring CNAs and nurses.

Warm and Welcoming the minute you walk in. We moved my in-laws in from MN to be closer to family…read moreand they are so happy! We loved the process, the environment and especially THE FOOD! Scratch kitchen and they can order from 7:00 am-7:00 pm. Always activities to stay busy if they want, relaxing environment, awesome STABLE staff-little turn over and the apartments are spacious and well appointed. HIGHLY RECOMMEND. Amy C.

ive worked here at BBMAL for 6 years now and i absolutely love working here i loved all my patients…read moreover the years every one is so helpful in the offices making sure we have materials to make our work place function smoothly. i will definitely miss everyone when is retire, i would bring my parents to live here if they were still living its a nice place

Just like family! The residents and staff wonderful! Great place to live and to work!read more

Such a great building. The staff truly care about their residents and treat them like family. The…read moreactivity director keeps the residents active and engaged through tons of new and exciting activities. I would recommend the Waters of Lebanon to anyone looking for Rehabilitation or Long Term Care.

My father was at another facility that we immediately moved from. They were both recommended by the…read moreVA, Please do a walk thru even if time isn't available. We were pleased with his care and the facility. We always want immediate attention but they do their best.

I had a loved one that was sent to this facility temporarily for physical therapy and it was…read morehorrible. For one, they constantly forgot to give her her meals, and for 2 they were mistakingly giving her someone else's meds. A lot of the staff there (not all) seemed like they didn't care about the patients well being and were just there to collect a check and go. The facility also had a horrible smell and the decor was extremely outdated.

This is one of the best senior communitys ever to exist. You could not ask for anything any better…read more Staff is great. Very efficient, lots to do and it's been nothing but a blessing to this community. I love it here.

The JCC is a very family friendly workout and learning facility with two pools a lot of machines…read moreand different workout classes for everyone.

They took excellent care of my Mother in rehab. My review is long overdue. Thank you to Ann Buttery…read morefor answering my calls and helping me with my mother's admission each time as I was living in Boston at the time and attempting to manage her care from there. I'm forever grateful!! Sam Carrillo, Executive Director, was also extremely helpful and professional!! Thank You!!

My wife and I have been going through the downsizing process and trying to find a senior living…read morefacility on the northside of Indianapolis. The help we received at the Stratford was outstanding. Specifically, we were helped above and beyond by Ann Buttery. She was so caring and did her very best to find just the right place for us to live out our lives. God bless you Ann.