I booked this venue for my daughter's first birthday party (for October) back in February (pre-COVID). My contract was for 80-100 people. Due to NYC restrictions, they were only able to accommodate 50 people. I asked them for a discount since I had to cut my guest list, but they denied me. They told me that people were still booking their venue with the same rate and I said, "yes because they are aware of the 50-ppl cut off, but I booked this venue BEFORE COVID hit." Then, I asked if they can provide free decor, they said no that I needed to pay for it. They were not easy to work with AT ALL.
The day of the event, one of their green backdrop decor was there and even though I bought my own, I said if it was available, I will use it. They said it was being used for another party - but they moved it to the bar area instead!!! So, because I didn't rent it, they just moved it by the bar area instead of letting me use it?? How petty? After screwing me with this contract as it is, they couldn't let me use a decor that was NOT being utilized? They are so money hungry and need a lesson in customer service.
I booked the venue from 11AM-6PM. I was not allowed to decorate prior to 11AM but they started kicking out my guests at 4:30PM to set up for the NEXT party. Why are they setting up for the next party on MY PAID TIME? On top of that, their workers were moving around high stacks of chairs with toddlers running around. How unsafe is that? My guests felt bad for me and was angry with how the party ended. I wanted a nice first birthday for my daughter, especially going through this rough year with my husband (who is in healthcare) having to move away from us for 5 months. This party was the unnecessary stress that I did not need on top of everything else. It ended with people feeling bad for me. I will never recommend using this venue to anyone.
I am giving them one star because their venue is pretty spacious. Other than that, I am extremely disappointed. read more