First time ever that I went to a dentist that the hygienist only looked and measured my teeth…read more Dentist came in after she finished to have a look. I did not receive any flossing or cleaning of teeth. If I wanted my teeth cleaned, I was told to make another appointment! I was charged $199.00 for the service above. I don't recommend this dental practice. Zero stars for them but had to select one in order to post.

I've been going to this office for a few years and haven't had any issue. It's clean, staff has…read morebeen friendly, visits have been quick, and the TVs in the rooms are a nice feature. The only complaint I ever had previously was that I had a filling that felt strange after the fact (the feeling eventually went away), and I know another patient at this dentist who had a similar experience. However, I had an issue with my upcoming appointment which is impossible to overlook. I usually receive a confirmation email before my appointment, but this time I did not. The day before the appointment, I called to check that everything was ok. They told me that my appointment was still scheduled and they hadn't been in touch because they somehow had an incorrect phone number on file. However, they also told me that they didn't have a dentist in the office on Fridays, and would only be able to do the cleaning and not the exam. I asked to reschedule to a time when a dentist would be available, and was told that it would not be until October. This was unacceptable as it is important to have an exam every 6 months. I also asked why I was never contacted about this, and why I was able to make an appointment if no dentist would be available. I was told that the Friday dentist had resigned in March, which should have given them a full three months to contact me or find a dentist who could cover the appointment. I was also told that they had stopped using their third party email service to contact patients for confirmations. When I eventually was passed off to the office manager, she only made excuses and spent a long time talking about their response to Covid-19, but she was not willing to answer any of my questions. Unfortunately, they have lost my business and I will be looking for a new dentist.

I come here regularly for my cleaning and check ups. The staff is always professional and…read morewelcoming. Dr. Christy is an excellent dentist - not only good at his job but he actually listens to your concerns and makes you feel comfortable. Great location and comfy waiting room.

I work in crowd control and therefore spend a lot of time interacting with people, whether…read moreaddressing their concerns or simply having a pleasant engaging moment. A large function of my job is practicing discretion which, more times than not, means extending grace to others; people are human after all. Something I always keep in mind when addressing a patron is that I have no idea what might be going on in their life...Unfortunately, I cannot say this office extends the same kind of grace to their patients. Most people wouldn't want to receive multiple fillings on their birthday, however, I did because that is what the office had available; no problem at all. It was not the most pleasant experience, but what filling is, as it left me with a substantial amount soreness (to be expected). I was experiencing enough soreness that performing a teeth cleaning less than 24-hours later was no longer ideal so, in addition to a work conflict, I had to reschedule the teeth cleaning to a later date. Unbeknownst to me, that reschedule was now being held against me; according to the receptionist, the reschedule meant I now have a, "history." The day of my rescheduled appointment arrives and to my surprise, life has thrown me a wrench and I'm now running late. As a courtesy and out of respect, I contact the office to let them know I am running late (reasoning not important) and this is when I learn I have a "history" and therefore can no longer see any of the dentist in the Kirkwood group. It did not matter that I apologized, it did not matter why I had to cancel the first time, it did not matter that I was Not cancelling this time, it did not matter that I had to leave work to care for my dog because no one else could and therefore accepted the consequences of being 20 minutes late- it did not matter that I was a human being having a human-"Life"-moment; none of this mattered to the receptionist who plainly let me know that it is the "discretion of the office to no longer accept me as a patient." While disappointed the office chose to be rigid, I accept my consequences and will find another dentist. It's likely for the best as I am not a big fan of robots. If you are looking for an office where the staff are human beings capable of grace and compassion, you're in the wrong place. Never forget, "Rules are rules" has killed millions of people. Humanity is greater.

Fantastic staff, great doctors - highly recommend this dentist office! We've been going there for…read moreyears and they really make the experience easy even for the kids!

Due to my previous experiences with my old Dental, I did have high doubts and major anxiety. The…read moretime has come as I was long overdue for a checkup and cleaning. After relentless of research and recommendations, I finally made the urge to make an appointment as a new patient. I liked how everything was communicated through via text. With the given details and etc. Upon arrival, I just had to stay in my vehicle and notify them with a message that I'm in the lot. Surprisingly no wait time and was greeted at the door to sanitize my hands and get my temperature taken. Inside, the place is bright and spot on very clean. Looked updated and modern compared to my prior. The staff were professional and very friendly. Turned my fear into comfort. Dr. Lanzilotti was informative and I was at ease to hear that my teeth and gums were nice and healthy. Did a quick clean and I was out the door. Confident to return as a routine.

They are such an honest and kind group of professionals. I am a very nervous dental patient and…read morethey made me feel so comfortable the entire time I was in the building. I went in expecting to hear I needed a root canal, which did happen. But I was also treated with respect and my dentist wanted to make plans to prevent future procedures. They aren't just here to nickel and dime you, they want to fix your current problem and prevent new ones. Doctor Amin was fantastic!

I hate leaving one star reviews, but this experience merits it. TLDR: they will bill you extra, and…read morecontinuously do it even after having discussions with them. I got a cavity filling in July and paid my copay in full. Later in September I got billed almost $200 for this service I already paid for. I called the office and they admitted this was an error and that they'd remove the balance from my account, but now it's October and they're billing me for the same amount AGAIN. Not to mention every time they bill you, it will be on a Saturday or a weekend when you can't speak to anyone at the office and it'll leave you to stress about it over the weekend. If you enjoy out-of-the-blue, erroneous billing that seemingly never gets corrected, then this place is for you.

Great experiences during all my appointments - from the front desk to the hygienists to the…read moredentists, they are always friendly, caring, professional, and most important, they are very good at what they do!!

Always very professional and accommodating. I've been using this practice for a few years now and…read morehave had nothing but positive experiences.

I love Smiles of Wilmington / Dr. Rautio and couldn't recommend this office more. I found this…read moreoffice via Google searches when I was looking for an office with some later hours to accommodate my unpredictable work schedule --- Smiles is open until 7PM Mon to Thurs and luckily is quite convenient to my house. I still remember being shocked at how nice and approachable everyone was on my first visit. The waiting room has comfortable chairs and an inviting atmosphere with music playing throughout the office. Each staff member introduced themselves with a smile and I was taken on a brief tour of the office (and made aware that they offer a few free refreshments if needed). I was even given a small gift as a thank you for joining the practice! Since that time, the staff continues to greet me warmly. I've been sent tokens of appreciation for friends/family that I've referred there (who else can say their dentist sent them a steakhouse giftcard?!) and Dr. Rautio expresses gratitude every time she sees me. I look forward to catching up with my usual dental hygienist, Yessy, who remembers to ask about the trips and life updates I had mentioned the time before. They return phone calls and emails quickly and often text me on days I have a late evening appointment to let me know they're able to accommodate me earlier if it works better for me. The personal touches at Smiles of Wilmington are incredible and so appreciated. I am confident I can trust them with all dental care as well. Aside from reviewing their available services on the first visit, they have never made sales pitches for services I didn't need or want. If I could benefit from additional options, they explain the reasoning and respect my decisions if I opt in or out. Unlike experiences I have had elsewhere, I have never felt like they were trying to make money via unnecessary dental procedures. So thankful to have found Smiles of Wilmington --- if you're looking for a dentist anywhere in New Castle County, this is it.

I was treated like Royalty by the entire staff. They spent well over an hour trying to work with my…read moreprevious DDS to share my X-rays long long story short. I returned to the office later that day and had 2 teeth extracted. I am an 89 yr old Dentaphobic. I lose a weeks sleep prior to cleanings. This was the BEST Dental visit of my life. Highly recommend.

My first visit to Dental Arts of Delaware (apnea-related sleep device consult) and I was very…read moreimpressed. The atmosphere is very modern - yet welcoming. The staff were very pleasant and accommodating and I only had a very short time waiting in both the waiting room and the exam room. Dr. Fink was extremely personable and knowledgeable and did not rush through and questions or corresponding explanations. I would highly recommend this facility!

The nice views out the windows are metaphor for the beauty of the dental work of Dr.'s Fink and…read moreAppleman. I've never seen the surgical skill I've witnessed as a reflection in the window as Dr. Fink twirled his instruments treating another patient. And my own experience is that their work is always high level and never any complaints. That said, I do have some suspicion that the dentist are always looking for more work than is justified, finding micro-cavities under old fillings and crowns. They try to show me on the x-rays but I can never see it. It's hard to find fault with such talented dentists, but this experience continues to play out after 90% of my semi-annual hygienist appointments. I've never had this kind of experience of unwavering follow-ups as I've had with this group. So, if you want access to this level of quality work, be prepared to make time in your schedule for the follow-up after the hygienist for work that seems like it's drumming up business. I'm still a customer. I find it hard to leave their skill-set behind. I have an appointment next week to fill a micro-cavity found under an old filling. At least I am able to let out some steam here on Yelp.

PCD is absolutely the best! The quality of care you receive from the Doctors and staff at PCD is…read moreawesome! My family would not go anywhere else.

The hygienists are the most caring people that I know and do sooo much in the community. Great…read morestaff, great hygienists and dentists. I would recommend them to anyone looking for outstanding dental work and a dental practice that treats you like family.