Location. Location. Location…read more The Comfort Inn The Pointe is the closest hotel to the falls. There aren't rooms that over look the falls because you'll have to go to Canada for that but you have the closest walk from here to the 'Merica side. The parking lot is free and only for guests of the hotel. This is a nice touch as hotels in most major cities are charging 40.00 per night to park(I just spent 50 per night in Philly for this a few days prior). The front service desk was extremely helpful with maps and recommendations. The rooms were clean and there is a gift shop on the premises as well. The breakfast buffet was also free but it wasn't the greatest but again free. I'd definitely say here again if I was in Niagara Falls.

We arrived at 5, we were eventually given a room that was already occupied and then had to wait…read moreuntil after 6:00 pm to get a room. It seems as if the place is very understaffed. The public areas were dirty, the landscaping is neglected, the breakfast area was dirty and the help failed to wash her hands after refilling juice machine, mopping the floor and wiping tables. The whole checkin process was chaotic with only one man trying to handle everything including a bus load of people who arrived after us. I would like a partial refund. Worst checkin experience we've ever had and dirty.

one of the best hotels I've experienced! julia the receptionist was excellent and informative and…read moreshe also upgraded us to a larger room with a jacuzzi. breakfast is included as well in the morning before 10:00am. we were also given coupons for ag inspired on the lower level which included $10 off our meal and a free cocktail. would highly recommend this hotel for its quality and price.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

Wow, this was an incredible experience. We had the condo with 360 views. It was crazy. You could…read moresee the fireworks at night. It was beautiful fully stocked. Had a kitchen. It's so close to everything we could walk to everything we wanted to see. I highly recommend staying here. The staff is super nice. If you get Tee, you will be so blessed, She was wonderful. They all were. They have a full breakfast selection in the morning.

We were pleasantly surprised. Such nice, friendly and welcoming staff. The hotel has an ambiance of…read morea forgotten time that has been updated with modern touches. From our room on the 6th floor we had a great view of the fireworks show over the falls. The only difficulty some might have is parking as all parking in Niagara Falls is at premium so make sure to mention you need a space if you drive there and get reservations early to ensure the space. We did our reservation a couple months early as we needed a disability parking spot and their lot which is a secure locked and gated area was great. In and out privileges great.

My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

Great hotel great accommodations b clean and tidy!! We had a…read morewonderful stay here Extensive menu

After taking a train all day from NYC in June 2025 to Buffalo, rented a car, and drove across the…read moreborder to our hotel room in Canada, which was busy with an emergency response team in the lobby. Turns out the place we were booked in became residence to fire victims hundreds of miles away, so our reservation was cancelled. We went to dinner and while the family ate, I was calling and trying to book a room in Canada, with no luck. Many other hotels were also housing fire victims and so we were a handful of tourists displaced. Luckily, this Doubletree had availability at a decent last minute rate. It was still more than what we were paying for a two bedroom unit across the border in Canada, but at that point we were very exhausted from a days travel and couldn't wait to settle down and relax. It had been awhile since last staying at a Doubletree, so what came to mind when we checked in? Cookies! Got one for each of us and happily went to bed the first night. All rooms were pretty spacious and comfortable. Hotel was walking distance to Niagara State Park but we still ended up driving for convenience. We actually crossed the border everyday to hit the itinerary we laid out beforehand and it was better since there weren't many restaurant options on the US side.

Worth it for the view alone! Great location!…read more Pluses 1. Book a top floor for the best view of falls and also nightly fireworks at 10pm 2. Morton's Grill book a table by the window 3. Spa was relaxing couples massage 4. Great location Areas to improve 1. Windows were dirty need to be cleaned 2. Very slow elevators 3. Underwhelming continental breakfast 4. Indoor pool was dirty and needs updating 5. Pricey valet 6. The concierge person appeared grumpy and was a little less helpful The hotel needs some updates, but still highly recommended!

I was really disappointed with this stay. The view of the falls was incredible, and honestly that…read morewas the only thing that lived up to the price. For what this hotel charges, even if you're using points, I expected a much nicer and better maintained property. Instead, the entire hotel felt run down. The lobby had obvious water damage on the ceiling with peeling paint, which was not a great first impression. There were plenty of elevators, but it seemed like half of them were out of service during my stay. The room was no better. The shower curtain looked dirty, the towels did not feel clean, there were chips and scratches all over the furniture, peeling paint around the windows, and cracked bathroom tiles. Everywhere I looked there were signs that basic maintenance had been ignored. Even Morton's Grille was disappointing. For a restaurant that is supposed to be more upscale, it was dim, the chairs were peeling, and it just felt worn out. What made it even more frustrating was seeing the hotels around it. I went into the Hyatt next door and it was beautiful. Even the Marriott across the street, which does not have the same falls view, looked much newer and much better maintained. It made me wonder why this property has been allowed to get into this condition. The view is absolutely amazing, but the hotel itself does not match the price at all. I left feeling like I paid for the view and nothing else. I would not stay here again unless the property gets a major renovation.

Just got back from visiting Niagara Falls, and stayed here. I really liked it. I went on a…read morecharter bus with a group of people and lucked out and got a room on the 20th floor with a small deck overlooking the falls. Incredible view from my room of the Falls and nightly fireworks. The hotel has everything you could ask for: a convenience store, gift shop, Starbucks, multiple restaurants, a spa, a small gym, and both an indoor and outdoor pool. The room was clean and had everything you could ask for. Really, the complaint was the limited TV options, but I probably only spent a few hours in my room, where I wasn't sleeping. The hotel is within walking distance of a lot of the attractions, and just minutes from the border crossing. Really couldn't ask for much more.

I'd emphasize the $509+ nightly rate versus the actual experience. The hotel currently promotes…read moreitself as having undergone a $50 million transformation, including renovated guestrooms and a new arrival experience, so it's reasonable to compare what you experienced with what was advertised. Here's a review that is firm but credible: Beautiful View, But Absolutely Not Worth $509+ Per Night We chose the Sheraton Fallsview expecting an upscale, resort-style experience and paid over $509 per night for our room. Unfortunately, the experience did not come close to justifying that price. The location and view of Niagara Falls are wonderful, but a spectacular view alone does not make a hotel a luxury resort. During our stay, only two elevators were operating to service a 22-story hotel, resulting in frustrating waits simply to get to and from our room. For a hotel of this size and at this price point, that is unacceptable. We were also disappointed in the condition of the room, particularly the bathroom. The hotel heavily promotes its renovation, but our bathroom certainly did not feel like what you would expect from a recently renovated, upscale property. It felt dated and lacking in the finishes and attention to detail I would expect when paying more than $500 per night. What bothered us most was the disconnect between the way this hotel is marketed and the actual guest experience. At this rate, I expect more than a good location--I expect excellent maintenance, efficient elevators, updated accommodations, quality amenities and a genuine resort-level experience. Niagara Falls itself was spectacular, and the hotel's location is hard to beat. However, the Sheraton Fallsview did not deliver a $509-a-night experience for us. I would gladly pay a premium for a true luxury Fallsview hotel, but based on our stay, I would not choose this property again at these rates.

If you want a casino and a nice room book it. If you are looking for good food at a decent…read moreprice.... RUN. In short Blues Burgers .. bland and expensive. Three sisters breakfast buffet. ... expensive continental breakfast. (Same free at a name hotel) Bear Claw cafe ... Epic huge donuts and decent coffee. (The only plus I've found here!) The rooms are nice and clean and the Shower is roomy and nice and powerful. I'd give another half star for the swimming pool and gym. Also has a full spa. Another negative is the attitude of the casino attendant that stopped us from walking through with my 20 yo daughter. She had here carry a yellow card and stay on the red carpet. ( I understand this being under 21) but just her attitude of incredulousness that we were trying to pull one over on us. She should be fired! Not a good look for Seneca Niagra.

I understand that the bingo event tonight was just an event hosted at the casino, but the behavior…read moreof one of the older security guards was absolutely unacceptable. He was openly mocking people as they left and yelling at guests simply for arriving a minute or two late. It was incredibly uncomfortable and honestly embarrassing to witness. For an establishment like the casino, I would expect a much higher level of professionalism and respect toward guests. There is absolutely no reason to treat people that way, especially those who are simply trying to enjoy a night out. Do better. Life is already hard enough without someone going out of their way to make others feel small. A little kindness and basic human decency go a long way.

Poor cold shoulder customer service and room has an odor with broken lights and moldy sink. Overall…read morehotel is not clean with over rated price.

We booked a room for Saturday, the location is good, it was busy, the staff is good but things were…read morenot the same as it used to be because of covid. When we checked in the front desk lady said there is no microwave and no kettle in the room because of covid. I thought there is no TV too because people use remote control. Then comes parking, if we park in front of the hotel it is $50 and if we park across the road it is 21$. I think the parking was too expensive since there was no breakfast, nothing in the room, they could give a better rate for parking. Then there was a stain on the pot which totally disgusted me and the sink was clogged, the ice machine was not working. That was our experience of this hotel. Niagara falls Ontario

Can not have my service dogs even though its the law and we used booking.com. we got denied after…read moreshowing service card. This was in NY and we drove from California.

Stayed for a long weekend and it was a very goid experience, staff is very friendly, and yes i…read morewould come back.