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    Four Points by Sheraton Niagara Falls

    3.2 (90 reviews)
    ModerateHotels
    Open Open 24 hours

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    Broken phone
    Benjamin S.

    Wrote this email to management and never got a reply. Now its public. I have video of broken TP dispenser and loud dogs barking. Hello, Last night was a pretty poor experience for me. The first room I was assigned had black mold in the tub/shower area, a broken toilet paper dispenser, and a broken sink that immediately backed up. I was going to report that all in the morning, but stomping ensued above me so I was losing sleep anyway. I went to the front desk, and the 2 there were very courteous. They found a second room. The second room had its lights on upon arrival and was full of cigarette smoke. Upon opening the door to the room, I had awoken 2 large dogs in the next room over who began barking until I returned to the front desk. Front desk staff was courteous again and found me a suitable room at last. Unfortunately, they were using radio to communicate with maintenance, and he was right outside my door with the volume incredibly loud. Loud enough for me to hear room numbers reporting issues. I'm not sure what can be done, but thought you should be made aware.

    Front Lobby (October 2013)
    Adele W.

    We had a pretty good stay here. I received a deal through my SPG membership that included breakfast for a pretty good price. The hotel is clean and the staff are attentive. Check-in was a breeze and we were off to our room in no time. Our room was located on the first floor over looking the parking lot which wouldn't have been my preference but it was late and I'd been shopping all day so I didn't care at this point. The room was small but clean and came with free water, coffee and tea. The bed was comfortable (as they typically are at Sheraton's) and the pillows are great. My husband, however, prefers to sleep on foam pillows and the staff was quick to provide him with a new set. The breakfast that was included in our deal was certainly satisfying and the restaurant has a spectacular view of the river and the bridge over to Grand Island. They also have a full buffet breakfast available until noon. NOON! No more having to rush in the morning to make sure you get to breakfast in time. Overall, a great stay. I would definitely stay here again when doing my cross-boarder shopping.

    Jennifer K.

    Maybe I just don't expect much from hotels in the Niagara Falls area, but I really enjoyed my stay at Four Points by Sheraton Niagara Falls. Arriving relative late for my check in at around 11 pm, the front desk staff was friendly and helpful. We were offered a few perks which including a free local craft beer sample at the bar. The room is well appointed. Stable and fast wifi connection. A nice river view, I guess I got an upgrade with my SPG status. Close to tourist area and with ample parking. And of course I got to use my SPG points for redeem for a free night stay too. Pretty good option if you are here for a short stay or overnight in the area.

    To Night's Stay
    Denise D.

    The stay here at the Four Point Sheraton has been awesome. The staff is professional and polite. The restaurant staff and BARTENDERS are amazing. The hotel was clean and decorated well.

    View from breakfast room
    A S.

    My stay at the Four Points far exceeded my expectations. As usual the beds were super comfy, ideal after a long Atlantic crossing. Flying into Buffalo Airport, the hotel was pretty easy to find and could be spotted on your right as you cross the North Grand Island Bridge. The car park is spacious and parking is free. Entering the hotel, check in in on the right hand side where I was greeted with a friendly smile. In my experience the staff couldn't do enough for me which was a pleasant surprise. I stayed in a family room. The only disappointment was the 'car park' view. The 2 room suite was spacious, equipped with a microwave and coffee maker and good size fridge. The a/c was a little noisy but not uncomfortably so. The bathroom was a little small but sparkling clean, bath and shower with good pressure. The cold water here was extremely cold, probably something to do with the icy climate during my stay. The dining room overlooks the Niagara river, which I imagine must look beautiful in the summer. Breakfast was superb value for money at $10 pp. Cereals, cooked sausages, bacon, scrambled eggs, all prepared to a good standard. The service also was very good. The location is 15 mins from Niagara Falls in one direction and about the same to the Niagara Falls Fashion Outlet Mall in the other direction. Safe boxes are available at no extra charge at the front desk. Superb fast blazing wifi in room and throughout the hotel. All in all a very good stay, friendly helpful staff and I would certainly return but probably in the summer next time.

    Breakfast at Bella Vista
    Melissa H.

    Terrible service in general. Hummm I've stay at four points a lot and this is the worst among all. The receptionists (a guy and a girl) on duty both look really out. The guy checked us in with a very weird look on his face. He sounded very impatient for whatever question you asked. I asked him where the breakfast will be served in the morning and he didn't even bother to look at me to answer. And for the girl, I think she might just be too new to her job. We were looking to take a "shuttle" to the niagara falls and she doesn't look like she knew anything. She can only respond "hold on, let me ask" for ALL of my questions. If she's trainee, then there should be some supervisor around and not just putting her on the spot. Very unprofessional. Room was pretty clean, but not so much quite. The room needs better sound proof because there were kids running in and out of the pool yelling... For the breakfast at bella vista, the food was okay.. regular hotel breakfast. The host again, didn't care so much. She only took our breakfast coupons and then walked away. We didn't even get utensils after we got food and sat at our table. The server never came to ask us if we needed coffee/ water/ or anything else. Feels like we simply didn't exist and they didn't bother to come serve. Hummm...

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    Page 1 of 3

    Ask the Community - Four Points by Sheraton Niagara Falls

    Review Highlights - Four Points by Sheraton Niagara Falls

    Stayed here for one night for a little getaway to Niagara Falls with my SO.

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    Sterling Inn and Spa

    Sterling Inn and Spa

    (152 reviews)

    $$

    Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

    A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

    The Giacomo, Ascend Hotel Collection - Comfortable king bed

    The Giacomo, Ascend Hotel Collection

    (130 reviews)

    $$

    We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

    Love love love this Hotel!! I highly recommend you stay here when visiting Niagara Falls USA. The…read morestaff were extremely helpful friendly and knowledgeable! My room was very clean spacious and the view of the falls was breathtaking!! I was able to see the fireworks from my bedroom window and the Canadian side. The history and architecture of the building was incredible!! Walking distance to everything!! A step back into history!! You will not be disappointed!!

    Comfort Inn & Suites Niagara Falls Blvd USA - The back seen from Home Depot

    Comfort Inn & Suites Niagara Falls Blvd USA

    (23 reviews)

    My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

    My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

    Niagara Falls Marriott Fallsview Hotel & Spa - Niagra Falls

    Niagara Falls Marriott Fallsview Hotel & Spa

    (379 reviews)

    $$$

    Staying at the Marriott Hotel & Spa on Fallsview Avenue was an unforgettable experience! The moment…read moreI walked into my room, I was blown away by the most incredible view of Niagara Falls right outside my window. It's not just a "room with a view"--it's the view that you see all over social media, but even more breathtaking in person. From sunrise mist to the illuminated falls at night, I had front-row seats to one of the world's greatest natural wonders without even leaving my room. Late summertime is the best time to visit. Slightly cooler temperatures, less people and fireworks every night. The hotel itself was comfortable and the staff were warm and professional. The spa added an extra touch of luxury, making it the perfect balance of relaxation and excitement. If you're visiting Niagara Falls and want the best view possible, this is the place to stay. Worth every penny!

    Stay : May 2026…read more Pros Honest Review The lobby area is beautiful, with a great space for food and a bar; The food quality is good in lobby area. The spa is nice, offering a relaxing atmosphere. There is a beautiful Falls view in upper level superior rooms. Hotel Pool stay open to 11 at night. This hotel is close to many food spots, which are walking distance. They have good food at the buffet too in hotel. Cons Defintely not four star as advertised. More like a three star. Upon arrival, there's no welcome drink or immediate help; you have to handle everything yourself with lugguage. which can be hard for those who need extra assistance.They do have a bell hop but very limited . Upon arrival and departure there was one person. The carpet area in lobby and rooms need shampooing badly. Rooms have beautiful views on upper levels , but outdated. The front desk service was mixed; one staff member was excellent, but another rushed me, which is not acceptable when guests are paying their money. The spa charges an additional fee to use Oasis pools/ Jacuzzi; which is unusual for most spas, since they typically include it with the massage services. This additional fee still feels like a drawback. FYI -There are not actually pools in the spa area just jacuzzi and cold plunge, sauna etc. While the pool staff was great, with Kevin standing out, and Beth at the spa being exceptional the pool area is outdated. The ceiling is peeling and looks like a YMCA pool area. In addition , my massage at spa was okay. But no timer was used to ensure guest are receiving their full time paid for. I know I did not receive full time. All spas I have visited , use a timer to make sure you get your full time.

    Seneca Niagara Resort & Casino - Hotel Room

    Seneca Niagara Resort & Casino

    (485 reviews)

    We spent one night here - Boyfriend booked the room this time, and I had no idea he had selected a…read moresuite with jacuzzi, which was a nice surprise! Beautiful view from our suite. I've never smoked, so I notice cigarette smells easily, and wasn't bothered by it in our room. It *did* reek of cigarette in the lobby and around the casino however. Unpleasant. The bathroom was amazing with a large shower. Very spacious. Room key was needed to access the elevator and your floor, which was great (*cough* The canadian side Doubletree needs this right now *cough*) The US side of Niagara Falls is super sketchy and just for that I wouldn't be in a hurry to return - I also have no interest in casinos so there's not much for me to do here. Staff was polite. Overall I would stay here if I was on that side of the border.

    From a hotel perspective, Seneca Niagara has the potential of being a five star destination. This…read moreis our third time staying at this hotel, and things have certainly gotten better since they first opened, but they have not yet achieved the excellence that I expected. The physical structure is very well designed. The hallways and rooms are magnificent. Heavy doors, cash safe in the room, adequate closet space, tastefully decorated with a Native American theme that pays homage to the elements of nature. The building materials used are such that you don't hear noise from adjacent rooms. There is plenty of parking and an inexpensive valet service if you don't care to look for your own space. The front desk staff are well trained and helpful and efficient. Their WiFi is fast with sufficient bandwidth that I was able to get some work done, sending and receiving large files without a problem. The rooms are nicely climate controlled, the shower is spacious with immediate hot water and the pressure is very good. The bed is comfortable, with good quality linens and blankets and firm mattresses. The housekeeping staff are thorough. The elevators move efficiently. They have tight security throughout the premises. All of the above is what they do right. I tried for two days to book a foot massage at the spa. No one answers that extension, so I'm not even sure if their spa has anyone assigned to answer the phones. The front desk - which also doesn't answer their phones so I had to physically go to the lobby - told me to just keep trying which I did without success. One of the reasons we booked at this hotel was because the website talks about their massages. Disappointing. There was no working electrical outlet next to the bed. The outlet that was part of the working lamp was dead. I had to pull my mattress away from the wall to find a working wall socket. There are electrical outlets over by the desk. The restaurants associated with this hotel are just fine. Three Sisters in the lobby has a very nice Buffet breakfast with excellent sausage. Everything else on that buffet is more than adequate. The wait staff do their best to keep your coffee cups filled and to bring you your check and even if things take a little longer than one would expect, we have no complaints about Three Sisters. The Western Door is a wonderful restaurant and we come here frequently and independently of the casino or the hotel for fine meals and properly mixed drinks. There are many little things that this beautiful hotel could do and should do to earn a fourth or fifth star, but perhaps their occupancy rate satisfies their balance sheet so they have no motivation to bring it to the next level.

    Four Points by Sheraton Niagara Falls - hotels - Updated May 2026

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