Super safe parking garage and The reception was nice and the room was clean and had a best view of my life Definitely going back there

Jack Morettie, the concierge at the Sheraton Fallsview Niagara Falls, was truly one of the bright spots of my trip. From the moment I spoke with him, he was friendly, welcoming, and extremely helpful. He directed me around town, gave me excellent advice on things to do, and recommended tours that helped me make the most of my visit to Niagara Falls. Jack was very knowledgeable about the area and even suggested the helicopter ride, which became one of the highlights of my trip. He also provided me with a coupon, which I really appreciated. Because of Jack and one of the other tour specialists, I was able to see and do everything I wanted during my stay. His professionalism, kindness, and genuine willingness to help made my experience even more memorable. I truly appreciate his outstanding service. The 3 star rating was not for him but for the hotel. I would give him more than 5 stars if I could. read more

See all

Our 3 day stay went well. Beautiful room, great views, fireplace and sofa Extra pillows and blankets. My only critique is when the adjoining room turns on jacuzzi tub it sounds like there Is a construction team next door. Very very loud! Nice little Juliet balcony read more

We went to the Sheraton for a quick overnight trip to Niagara Falls. Everything was nice- the room, service at the front desk was very good except we got poor or incorrect instructions for parking as we were later told by the valet to move our car. Also, when we first arrived we didn't know where to park as the parking lot was not easily found. The place to drive in to park so we could register was a gong show with cars in both lanes going in one direction ( coming out) so we thought this couldn't possibly be it. This made us waste time driving around trying to find parking in other areas. Exhausting!! Next we had the fire alarm going for an hour from 4-5 am and we were told to remain in our room-- with the loud alarm. I had ringing in my ear for 2 days after. We had to get up early the next morning . We had bought the breakfast buffet - $35 a person I believe and it was terrible. Not worth the price at all. The icing on the cake was when we went upstairs without signing after eating. They knew who we were and we had already paid through our room. The server asked us to come back down to sign and it was evident the whole point was so she could get a tip. She was given a tip but really shouldn't have because all she did was pour a cup of coffee for us. It was a very annoying experience overall and I have not ever said that about a hotel I've stayed at before. This trip was a gift for name so I felt badly for the person who took me. This hotel is attached to a Starbucks and other shops, arcade and other entertainment facilities. We also got some coupons for free Starbucks hot chocolate and cake pop and other items. read more

See all

Octavia was helpful when we arrived and the location is great. the hotel could use some updating . some carpet areas look really worn . housekeeping is definitely the weak link. we were gone on an all day tour. when we returned to our room nine hours later, housekeeping shows up to clean, not optimal after a day of walking and you need a moment to relax. in addition, several areas of the room looked like they had been overlooked during cleaning prior to check in. the area of cleaning could definitely use a good review for area improvement. read more

Sheraton Fallsview Hotel - lobby - Hotels Near Me - Niagara Falls, Ontario

See all

My boyfriend and I stayed here recently and had a wonderful time! The views from our room and both on-site restaurants were absolutely spectacular. We even had fireworks night one! While I didn't love the room service food, everything else was fantastic! The location was perfect, and the staff was warm and attentive. We'd happily stay here again! read more

See all

We visited Niagara Falls Canada for the first time and read that the Canada side was the best and they were right. We stayed at the Sheraton and had an awesome view from our 19th floor room facing the water falls and great view of the nighttime fireworks at 10pm nightly. The not so wonderful was the buffet that was over priced and underwhelming. Food was nothing special and very pricey I'd rate it a 5 out of 10. The hotel seemed a little dated and the arcade could use a redo. The attached casino was ok but compared to Las Vegas it was ok. The hotel has a good location and easy to find. We would come here again just eat elsewhere. read more

CAR STOLEN from Sheraton hotel parking garage today. At Niagara Falls Canada Family in lobby was making a police report, my heart ached for them . It was a mom, dad, three kids and a grandmother. The mother was crying while dad was talking to police and another person. They were parked in Sheraton hotel parking garage which is $50 CA A night. They were parked on the second floor. I know this because my was car was ramp sacked . Broken into. Everything from my glove compartment and center console was all over floor. Missing was a sunglasses, mini perfumes and other items. We were packed in Sheraton parking structure which we paid $50 a night for . We parked on 2nd floor near parking elevators. When I reported it to front desk, they weren't even surprised as if this was a norm. I was very upset. They asked where I was parked I told them second floor. That's when they told me about the families stolen car and said sometimes this happens. WHAT ? REALLY? I felt violated. Someone going through my car. Taking stuff. I'm happy my car wasn't stolen but with Sheratons room rates and parking fees you would think it would be monitored. Was told only one attendant that monitors four structures and they refused to show me any parking structure video they may have read more

This was the worst experience I've ever had dealing with a hotel. I booked and paid for an upgraded Falls View King Room specifically so we could enjoy the view for our first wedding anniversary. When we checked in, we were told that the room type we paid for was "unavailable," with no prior notice or apology beyond "we don't have it available." To make matters worse, the lady checking us in wouldn't offer any refund, partial credit, or compensation. After some back and forth, they eventually offered a discount for parking and a breakfast voucher. We were placed in a double queen room with no window, which completely defeated the purpose of the paid upgrade and the reason we chose this hotel for our anniversary. On top of that, the walls were paper thin- you could hear everything from the rooms next door and the hallway, making it nearly impossible to relax or get any decent sleep. To make things even worse, I am STILL dealing with them because they haven't refunded me for the parking charge like they said they would. It has been the worst experience I've ever had dealing with a hotel. Completely unprofessional and frustrating from start to finish. For the price and reputation, I expected far better service, or at the very least, some genuine care, urgency, or effort to make things right when issues came up. Unfortunately, that wasn't the case. This was a truly disappointing experience and I wouldn't recommend anyone stay here. read more

The outdoor pool on the 7th floor is great. We also had the brunch buffet on the 13th floor. The buffet is just alright, but if it's your first time to the falls, I recommend it for the fantastic views of the falls. It's also connected to an indoor water park and that's why we also tend to visit here once per winter. read more

Sheraton Fallsview Hotel - 7th floor pool - Hotels Near Me - Niagara Falls, Ontario

We absolutely loved this hotel!.. we stayed at multiple on our trip and this was one of our favorites. Not only are there stunning views from the Juliette balcony, but the location is great as well. The balcony allows for fresh air and to hear the crashing of the falls. Less than a mile from the USA boarder, it makes it for an easy navigation in our sister-country. We walked to Niagara Falls, out to eat, and to sightsee -- no need to hassle with finding parking around the city. Upon arrival, we were given complimentary sauna/steam room passes which completely elevated our already superb experience. Would definitely go again! read more

See all

Slightly upgrading my review - please read first one. Im upgrading because you cannot beat the falls view and the location of this hotel. After they said they sold our room the first night they moved us into a nice room the second and third night with an AMAZING view of the falls - but still the wAy they handled the first night was ridiculous and a fumble. The customer service of this hotel staff and mainly the hotel manager is complete trash. They should fire the manager for sure lol. So rude after I paid and reserved a falls view room and they sold them all and put me in a room with no view and offered only a free breakfast is A JOKE. I asked the manager to comp us a dinner buffet instead of breakfast buffet because we had outings planned in the mornings and she said no that isn't possible lol. Somebody fire her. So we went up to the buffet at dinner and explained to the buffet staff manager the situation and he let us right in. **** The Sheraton hotel staff needs to take pointers on customer service from the buffet waitstaff *** ------ Anyways, to avoid having this place give your room away, you can check in remotely with the app or online -around check in time, which is what i will do in the future ------ This Sheraton said they did a 50 mil dollar renovation except the rooms are carpeted (nasty) and smelled like smoke. Hella nasty. The bathroom shower was made of fiberglass which is super cheap shitty material which was surprising to see in a hotel - especially a so-called 50 million dollar renovated one So the first night where they gave away the room i reserved and paid for and then their shitty customer service where they refused to do anything about it but offer a free breakfast is just so ridiculous and I will avoid staying here again because of how they handled the first night here. read more

At check-in we had a reservation for a Fallsview room. We planned a road trip through New England, booking modest hotels, but reserved two nights at the Fallsview spending 6x our normal amount to get the incredibly romantic view. Our reservation clearly stated fallsview room and the photos in the Capitol One Travel website showed the falls in every photograph for the room selected. At the counter we were told they had no more rooms with a view because they booked a large tour, and our rate of $254 a night did not included a view of the fall, and told us we had reserved a view of the roof, the Ferris wheel, and the funnel cake vendors they call "city view." After protesting politely they said: "Take it with your booking agent. Then she gave us a card with her name to present and get a commission at a Garden Room restaurant across the street that has horrible reviews. The rooms are one star level, the ambiance at the hotel reminisces of a downtown Las Vegas hotel, and the best selections at the pool bar for vodka and rum are Smirnoff and Bacardi white for $25 a drink. This was the most horrendous tourist trap we have ever visited. RUN RUN RUN AWAY! read more

Review from 7/2023 CHECK YOUR BILL- We were billed twice for the same charges, duplicated. It took a few months to finally get them to take off the duplicate charge. Wow- we decided to go for the gusto and get an upgraded room with a fireplace and view. Parking is extremely expensive and not close. If you valet, at least you do not have to wait too long for the car (except at normal check-out hours). The view of the falls is amazing; see pictures. You can even hear the sounds if you leave the balcony door open. Good: Location View and sounds of the falls, especially late at night when traffic is down Standard room, no main issues with it Bad: Fireplace- gas thing in the wall (who knew), not a real fireplace that you can sit in front of and really enjoy. read more

See all

There are a number of hotel options in the area. We chose this one due to it being part of Marriott, and because of the location. The location is great. Right near the American waterfalls / waterfront and Clifton Hill (packed with attractions, restaurants, entertainment and more). Almost everything is an easy walk. And if you get a room facing the falls you will get a wonderful view (without having to do a tour... but obviously do a tour too). If it's during the warmer seasons you can see the nightly fireworks from your hotel room as well. read more

See all

Super slow service from the lobby staff to the elevators. Rooms were alright barely had a quiet night sleep with all the loud neighbors. My room had a huge crack on the door had to contact maintenance. Over all one of the closest hotel to the falls but would not stay here half the hotels are catfish anyways read more

Sheraton Fallsview Hotel - Broken window - Hotels Near Me - Niagara Falls, Ontario

See all

We got the room facing directly across from the American Niagara Falls and the view is AMAZING! We absolutely love every minute of it especially at night when there's the light show. It feels super weird with no curtain in the bathroom but we were assured that the floor-to-ceiling is a one-way mirror where nobody from outside can see through. The corner room is spacious. We can also step out to the balcony and feel the cold air. Elevators are often busy. read more

Hotel offered many options for fun and dining. Fantastic views of the falls. It is not very handicapped friendly as the only way to use the pool was with a ladder. We left hotel every day returning about 4:00 but only once out of 4 days did our room get made up. read more

Pickpocketing warning. A Christmas ruined. Our daughter and her 4 children were robbed on camera in an elevator and the hotel.secirity did nothing. We tagged her room to our credit card then they took her cash deposit to pay for what had already been charged to our card. Staff was rude and manager was unwilling to help. We have now got police involved. So sad 4 children left to go hungry if hotel had their way. Passes for Waterpark not linked to a room or who purchased. So we buy her more. What a nightmare. Never would we recommend. Don't stay here. read more

I would give this place two stars if it wasn't for the fantastic view of the falls from the falls view side. Positive notes: It's in a great location to attractions, everything is in walking distance. The casino attached is the only one on this side with a poker room so that's a plus. Again falls is fantastic especially at night. Rooms are really big! There is a fireplace in the rooms but mine never worked. Save yourself some money and don't spend the extra on the Juliet balcony view it still had it. Look at your picture during reservation and take a snapshot just in case. The Starbucks location here makes delicious drinks, always a plus in my book! Take a look at the park across the street, I was here in the winter and it was pretty but I bet in the summer it's gorgeous. Great place to take in the sounds of the falls, read a book, etc. Negative notes: Accessibility- elevators, good luck at peek times to get an elevator, you will wait for 10-30 min to get one. We ended up taking the stairs down eight floors after only two of the B elevators were working properly. If our kiddo in a wheelchair we're with us, I would've been livid. FYI the end of the stairs will take you right outside by the front door. Pillows- these are horrible! We had one semi fluffy one, the rest were like laying on a few feathers or something and your head touching the bed. Beds - not that comfortable, but plus note they don't make noises or bang against the wall at least ours didn't. Gold members - don't expect to much wonderful hospitality like in the US, we didn't get any sort of late check out, upgrade to a king bed from two queens or anything. It's okay, maybe try the other Marriott down the street! read more

See all

Great location - would highly recommend getting a falls view room to take full advantage. Updated rooms with comfy beds and large walk in showers (with different shower head options). Fridge, coffee, and bottled water all in room. 7th floor roof top pool (with bar) had plenty of loungers and space to relax. 2nd floor gym was small but clean and did the job! Parking is definitely a bit pricey ($39/d) but felt safe enough and had in/out privileges. Also could keep car there a few hours after checkout. A bit of a walk from the lobby so would recommend checking in first for proper instructions. Staff in hotel were friendly and excellent! Even had a staff member deliver a couple razors (free) on request. read more

Sheraton Fallsview Hotel - Niagara Falls - Hotels Near Me - Niagara Falls, Ontario

See all

Pull in to the "temp" parking lot to check-in or valet park your car. We went to check-in and the check-in line was a mess. They had lines for all guests and a sign for their elite guest - but it seemed like it didn't matter which line you were in, as all the agents were helping anyone and everyone. Checked in and was told where to park the car, which is in the casino parking lot for $39CAN a day. They enter your plate number in the system and the parking lot camera's will read it and let you in and out. The parking lot is connected to the hotel through walkways, which is nice. We left our bags with the concierges as we parked our car. The lobby area was a mix-use place - gift shop, bar, starbucks and food court area - which is the reason why the lobby area was jammed packed. Despite the hecticness in the lobby area, the staff members were upbeat, friendly and welcoming. The room I got had a great view of the falls. We enjoyed the fireworks from comfort of our rooms - thank goodness as it rained during the show. Overall, enjoyed our stay here, but next time we are in town, will visit on a non-national holiday lol read more

See all

I truly enjoyed my stay here! The front desk was super amazing to upgrade my room without a hassle. I love how clean the room was. Modern design interiors. Clean bathroom. Parking was a bit rough but I personally didn't mind it because everything was walking distance! read more

Sheraton Fallsview Hotel - Hotels Near Me - Niagara Falls, Ontario

See all

Probably closer to 3.5 stars, there were some things that could have been better... Check in was easy- parking we realized too late, was crazy expensive for the hotel at $40 per day (ouch), I wish I had researched a better solution- but it was my birthday and vacation. Our first night there we explored our room, John got the room with the fallsview, juliette balcony, tub with jets and fireplace- did I mention it was my birthday! The view, wow, we loved it! There was a large spider that lived just below our balcony door- which I kept an eye on every single time I opened the door, lol. We would have slept with the door open had it not been for traffic/tourist noise on the streets below. The sounds of the falls were a wonderful white noise and the nights were cool. We enjoyed the light show on the falls and fireworks 2 out of 4 nights, fog prevented us from enjoying it every night- a huge wall of it! It took a while for me to figure out the fireplace, I had read other reviews about how they didn't work, but I think that was probably that there is no remote and no instructions! There is a touch panel on the lower right corner that will light up the control panel- I found it through persistence- I knew there had to be buttons somewhere and I literally stumbled onto it. The bathroom- can I smack whoever put the soap holder right where your head would rest in the tub?!?!? The real kicker was the first night there was a breakfast menu for room service (funny they never put another order sheet in our room) to place and order for the next day. We ordered the Canadian breakfast with eggs, bacon, home fries, toast and a pastry- except we didn't get the toast or pastry. Another $40, lol- why is it always $40??? after tax and tip! I was pretty perturbed but refused to wait in line in the lobby to complain- the weekend proved much busier than our first night (a Thursday). The elevators are as complained about in reviews. If you get a higher floor- be prepared to wait for an elevator and stop 10+ times for all the floors, be prepared to be smashed up against other guests cramming in because they've waited forever too for the elevator. We were on floor 21, the most stops in one ride was 15! 15 times the doors opened for other floors between my floor and the lobby- yuck. Room: 4.5 stars- give instructions for fireplace Bathroom: 3 stars - remove the soap holders Overall Hotel: 4 stars Food: 3 stars - if you are going to charge a lot for breakfast, make sure they get the entire breakfast! I had butter and jelly and no toast and no pastry. Parking: can it be negative? the garage is a walk through other businesses (a steakhouse, hard rock and an arcade)- I would not call it nicely accessible, not enough elevators, elevators not air conditioned properly and not clean read more

See all

We will always stay here when visiting Niagara. Amazing view and so convenient. 2 pools, indoor and outdoor with music and bar. Multiple restaurants inside the hotel, including a Starbucks and nice buffet. Bus and taxi stops right outside, very fast valet service. Hotel connects to casino and Hard Rock Cafe, Hershey's tourist store, kids arcade, and other restaurants. Large gift shop and Whimsical ice cream shop Sweet Jesus in the lobby as well. Hotel is situated right between Clifton Hill and the water, the best of both attractions. Loved the buffet but the new restaurant freshii was definitely my favorite place we ate. read more

This is a so so hotel. Most of the staff is what makes it above average, they truly go above and beyond. We had a junior suite and need a cot, they got it to us super fast. Then we needed another cot because the pull out couch was not comfortable and they gave us another cot, no questions asked. The bathrooms are designed weirdly, the shower is fairly open which means the entire floor gets soaking wet when you take a shower - let alone four showers. Thankfully we had a ton of towels. As I said earlier, we were in a junior suite and surprisingly we were on the 3rd floor. Typically suites are on higher floors. In retrospect, it was a good thing because the elevator situation was a nightmare. Long waits. The buffet was not great. They advertise that kids eat free but when we got there apparently they don't. The hostess gave several nonsensical reasons why kids didn't eat free and the price of the food was OUTRAGEOUS! Close to $200!!!! The arcade is nice and you can win a ton of tickets for prizes. We won 5,000 tickets which is crazy! The pool was also very nice as was the bartender. Overall, I don't think I would stay here again. read more

Bathtub has no jet and fireplace does not heat up. Everything else is great! This is undoubtedly the best hotel in Niagara Falls area (both US & Canada sides). read more

Sheraton Fallsview Hotel - Panorama view from our bathroom - 19th floor Canadian Fallsview corner suite with balcony. - Hotels Near Me - Niagara Falls, Ontario

Great location centrally located to everything . Loved the Freshi and Starbucks in the lobby so we didn't have to waste time with a formal breakfast elsewhere. Rooms were spacious, comfortable and clean. Housekeeping came daily. Beds very comfortable. Awesome roof top pool and place to view the falls at night when they are illuminated and to watch the fire works at 10 pm. ( note roof top is on the 7 th floor so not actually the top floor of the hotel). Kids liked the indoor pool ( nothing memorable but warm ). Skip the attached water park unless you have kids under 8 ( it's really geared toward the younger set and our older kids preferred the pool ). read more

This place is a filthy biohazard. We paid $750/night for suite 373, but when we checked in, we found dried blood on sheets, a sofa bed mattress that had been soaked through with blood and body fluids covered every cushion in the room. We were offered another room, but fearing a blood born illness, we decided to find another hotel and contact the Niagara Regional Health Department. read more

See all

Checking in is a nightmare. You cannot "park" you have to go underground with the valets and temp park. They also make you give them your keys until you've unloaded everything by hand (no luggage carts). The elevators are terrible if you are staying high. The waits are unbearable. Just take the stairs. The businesses in the lobby can be difficult to deal with. The Starbucks there is a joke. They don't participate in the rewards program and they will ruin your order. Most of the ice machines didn't work and it's $45 a night to park. It does have a great view of the falls but don't fall into the trap believing you'll be "blown away" here. read more

I'm being generous with 3 stars. I booked this with Marriott points and it was probably overly priced just because of the location. But whatever. We drove to Canada from Philly. Was able to check in via the app and I requested my room for early check in which they accommodated. I also asked for rollable bed for my daughter. We arrive. We did valet I don't have time to mess with parking on vacay. Valet guys were great. You get in and out privileges as well - we did one day at Niagara on the lake so highly recommend that too. Anyway so arrive in our room, no rollable bed then requested it again, arrives with no bedding so had to request that. The room itself is small. We got a Juliette balcony with a falls view. Could have actually done without not worth the extra points or money for view IMO. The room was HOT. We had to request two box fans and that just kept us at okay temp. This annoyed me. Hotel lobby area is modern. Room is mid. Worst thing was the elevators especially during breakfast time. Hotel bar kind of sucked and really any bar in the province of Ontario sucks because of their draconian liquor laws. Hotel pool was okay. Kind of small though. It was busy. The location is what you are paying for. It is in the middle of everything. Right across the street from the falls and it's ideal. It's one of the nicer hotels in the vicinity some of the hotels and motels we walked past looked sketchy. I probably wouldn't go back because Niagara Falls is like a one and done thing. See it. Cross it off the list. I definitely recommend a drive to nearby wineries and Niagara on the lake. It's such a cute quaint town I'd stay there. We also did Toronto which wasn't a bad drive my only regret is not cutting our Niagara trip down by a day so we could spend an extra day in Toronto. read more

Sheraton Fallsview Hotel - Room view - Hotels Near Me - Niagara Falls, Ontario

See all

Almost a year later, still upset about my experience at this hotel. I was never contacted by Marriott to apologize. read more

Sheraton Fallsview Hotel - The high floor, "fallsview", whirlpool, with Juliet balcony on the 11th floor. As you can see, no view of the falls. - Hotels Near Me - Niagara Falls, Ontario

See all

I mean, you cannot get a better location than this. The Niagara City Cruise is like 5 mins walk and there are plenty of restaurants in that radius. We went with The buffet breakfast that was on the 13th floor, I believe. I think when we checked in around 3pm or so, the restaurant was not operational at those hours. The whole process of check-in with Valet and getting our luggages sent up to our room could have been smoother. I would skip the "View" and just get their cheaper room if we decide to stay here again in future. We were facing the street and not the falls (not deducting points for that, it was my fault and I should have double checked that). Valet parking was $59/day. I am pretty sure the room rate we were paying was for the proximity to the Niagara Falls. We had no issues for our stay. read more

We were on the top floor and had an amazing view of the falls! The hotel underwent a major renovation in the not so distant past. The only negative was the wait time for the elevators. In fact, the wait was so bad at one point, that we had to walk down over twenty flights of stairs with two young kids! Not ideal. The pools were nice (indoor and outdoor) and you are in the heart of the action. A good bet for a stay in Niagara, just be wary of the elevator situation! read more

Sheraton Fallsview Hotel - View of the falls at night - Hotels Near Me - Niagara Falls, Ontario

See all

CHARGED MY CC over $750 without my permission and authorization after checkout. I had made a booking for 2 nights via priceline for 3 people for sheraton fallsview hotel room 2 queens falls view with a Juliet balcony. This was for my mom's 80th birthday celebration. The room was for 4 people At checkin, I was asked for CC number for incidentals which I shared. At checkout I paid the resort fees and the self parking fees. A couple of weeks later, upon checking my CC bill I found that there were two other charges from Sheraton, one for about $700 and the other for $60 without my authorization and intimation. On calling Sheraton, I was told that the charges were for the room as they did not have confirmation that I had paid Priceline and second charge was for the 3 rd person. This was about 3 weeks ago. After multiple calls for over 2 hours everyday to Sheraton, Priceline and sharing screenshots of my Priceline booking / payment which shows that the booking was for 3 people and the payment was done in full and Sheraton agreeing that the refund is due which was agreed upon a week ago, now the new excuse is that they do not have the payment from the 3rd party. THIS IS NOT MY PROBLEM. They have long standing relationship with the 3rd vendors and the customer should not be caught in the middle. THIS IS EXTREMELY DISSAPOINTING AND DISGUSTING. PLEASE DO NOT STAY AT SHERATON FALLSVIEW. HOW CAN THEY CHARGE MY CC WITHOUT MY KNOWLEDGE, AUTHORIZATION AND PERMISSION. NO ATTEMPT IS BEING MADE TO RESOLVE THIS AT THE EARLIEST. AND THIS IS THE TREATMENT ONE GETS FOR A MARRIOT BONVOY PLATINUM MEMBER. read more

The bathroom is slightly dated, and the furniture is arranged with no view of the falls. So we moved the couch and chairs. But the views cannot be beaten. read more

Sheraton Fallsview Hotel - Hotels Near Me - Niagara Falls, Ontario

My wife and I were on our 30th wedding anniversary. Travel company had booked us into wrong hotel when eventually corrected the room we were given had no view and a constant noise which sounded like a train passing every few seconds, there was also no wardrobe in the room very disappointed would not recommend people stay at this hotel. read more

My family of 4 always have a good time when we stay at Sheraton Fallsview. We stayed here around the same time last year during the Sleep Cheap promo (you need to show a Niagara Falls area ID when you check in to get the heavily discounted rate). In 2021, the rate for a city view room with access to the Fallsview Waterpark was only $95, this year it went up to $125. We had such a great experience and loved the convenience of walking to the waterpark via the hotel hallways and one elevator ride that we booked 2 nights this year. My only discontent was with the booking itself - I'd already secured the reservation online and wanted to clarify the specifics with the hotel and no one seemed to know what the Sleep Cheap discount entails. Just to give you a comparison, the same Sunday night American fallsview that we had is quoted at $269 vs the $125 that we paid (no resort fees and parking was included). We had a huge room overlooking the gardens across the street. Aside from that lone tall tree, we would've had unobstructed views of the American falls. We were on the 6th floor and while the elevators were busy at times, it is to be expected. We had 2 comfortable queen sized beds, back-lit headboards, one sofa, 2 swivel chairs in front of the beautiful LED fireplace, fridge, single serve coffee maker and a bench to put our bags. The room is modern and welcoming. The rain shower was my favourite and the water pressure was just right with lots of hot water. Front desk was quick to deliver anything we needed (more International Delight creamer, Starbucks coffee and teas, etc) and housekeeping was always seen cleaning the rooms. For my family of 2 adults and 2 young kids, the 374 sq ft room was more than enough. There's also a Juliet balcony - you can open the window to get some fresh (cold, winter) air. This hotel is conveniently located at the base of Clifton Hill and is connected to the Fallsview waterpark and casino (the older one, not the new one). My hubby took turns going to the casino after the kiddos went to bed. It's already our second year doing this trip and I can't wait to go back again next year! read more

Sheraton Fallsview Hotel - View from our American fallsview room 667 - Hotels Near Me - Niagara Falls, Ontario

This pains me, because overall it was not a terrible experience. The room itself was nice, an amazing and perfect view. The bed was nice, the shower was awesome. But my wife and I would never stay here again. Our room had a falls views. Which also was over a park where bands played, all day and into the evening. They didn't play nicely, but on the 16th floor it sounded like they were screaming at us. Forget about a nap, because these people were "singing" or blasting early afternoon until after dinner. It was crazy loud. Horrible. The elevators are a whole situations. There are only 6 for a packed hotel, you are waiting a ton for one you can fit in and then just stop 3-4 times up or down. The worst part of the trip were the fire alarms. Which I guess I can only blame the hotel so much for, but honestly they need to figure stuff out faster. 7am a fire alarm goes off and it is an extremely loud siren that just keeps going, then someone who you can barely understand keeps repeating, to stay calm and not leave your room. I don't know if the person on the PA understands how a PA works, they'd repeat themselves 2-3 times in a row saying the same thing, making the noise even worse. THEN the gosh darn alarm goes off again at 6pm! I don't know if there was a mechanical issue or someone was messing with the alarms, but seriously this sucked. read more

Sheraton Fallsview Hotel - Hotels Near Me - Niagara Falls, Ontario

Hotel room was cozy and nicely renovated. Nice falls view. However check in process was horrible. Waited 50 mins after the check in time to get my key. Waited in the lobby for nothing. The guest experience manager was able to accommodate me something with my extra long wait time. He gave me a business card and the compensation was acceptable. Got an email after I checked out with my invoice and we can shared some of my feedback to the hotel GM which I did. Shared some honest review of the pros and cons of the hotel and some questions of on the invoice but never get a respond back. I even email the guest experience manager and wanted to give a compliment to him but his email can't be sent through?! Kinda disappointed with this. Just to mention my email was nothing aggressive offensive so maybe they didn't take it seriously I guess. Maybe I won't stay at this property anymore. Rather go for Marriott. read more

Sheraton Fallsview Hotel - Hotels Near Me - Niagara Falls, Ontario

See all