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    Sterling Inn and Spa

    4.3 (152 reviews)
    ModerateHotels, Day Spas
    Open Open 24 hours

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    Breakfast in "bed"
    Emilia R.

    Booked through Amex and was given a free upgrade to a large room with a jacuzzi. The front desk was super friendly and helpful with doing that for us. The bed was soooo comfy and the room so lovely. I would stay here again with the close walk to the tourist attractions and falls, without being right in the center of the madness. The breakfast in bed was soooo good. I wish more hotels would do this. It's such a crowd pleaser and very filling. Also a lovely way to start the day.

    Robert L.

    Please don't waste your money elsewhere! This place exceeded my expectations. The reception staff were courteous and informative, and the housekeeping staff were as well. I set the bar extremely high after serving 25 years in the military and expect nothing less than impeccable accommodations. From the moment I walked in I was blown away! The room was quite large and welcoming. The vinyl flooring done in a wood look gave the warm look of a rustic cabin feel. From the jacuzzi in the bath to the king size bed with a faux canopy look, I was totally impressed. Two cotton terry robes were placed on the bed awaiting my use after a soothing jacuzzi and a hot shower! The room between the wet bar and the bedroom was adorned by a 46 inch wide screen television placed above a faux fireplace for a warm touch. Once I took a video of my room, I chose to explore the rest of the complex. I stayed on the first floor and the dining facility, spa, fitness room, and bar were down on the basement level. I will include pictures as well as a video of yelp allows. All these magnificent accommodations for under $100usd. If you want the best for your money, stay at the Sterling Inn and Spa while in Niagara Falls Canada.

    Two complimentary glasses of sparkling wine. Vouchers valid from 5-6PM. The bar and restaurant are located in the basement.
    Anna W.

    After seeing so many glorious reviews, my expectations from the Sterling Inn & Spa were rather high. All I wanted was a nice, cozy room, comfy bed, hot and pleasant shower and a working TV. Our Deluxe King Steam Shower room was on the first floor with a window to the parking lot. My first impression wasn't that great. The room was very specious, but empty and echoey. The combination of grayish laminate flooring (no carpet), and dark brown furniture were cold and uninviting. Some furniture looked old and worn out. All the lamps had bright, white light. The only way to add some ambience to the space was turning them off. Our room felt much better with just a little light from the kitchen nook area. The front desk staff were helpful, polite and informative. It was actually the best part of the experience at Sterling Inn & Spa. I'm sure, if I had any complaints, they would try to make me happy without hesitation. However, if they really wanted to provide me with a perfect stay, I would not have been given the worst room in the entire hotel, but I would have been offered a free upgrade, which was provided by Expedia. Unfortunately, I didn't notice that there was such an option until later. Now, the worst. I found out too late that the steam shower in our room had a truly unpleasant odor because of the blocked drain. The smell coming from the drain filled the whole shower cabin. Generally, the shower area looked dirty, including the glass door which was covered with soap scum. It was a disaster. We also had a problem with the TV, plus there were limited channels available. The king size bed was really nice, but it was too close to a few steps between the bedroom and living room. Sometimes when I moved, the automatic lights illuminating these stairs would turn on. It was annoying especially during the night. Besides the endless coffee, tea and water available at the lobby, we also received two complimentary glasses of sparkling wine (vouchers valid from 5-6PM), and breakfast. Let me tell you about "Breakfast in Bed". There is no alternative to having breakfast anywhere other than in your room. Just fill out a "breakfast slip" and hang it outside your room door by 10 p.m. For two people you will receive yogurt with granola, two tiny already peeled hard-boiled eggs (I didn't like its texture), one apple, one orange, two croissants and fruit jam. The store-bought orange juice was ok. The French press coffee would be drinkable, if it were served with the proper measured amount of hot water. We simply ruined it. Everything was nicely served, but honestly, besides the warm and buttery croissant, the food was basic and nothing special. The parking situation is delightful ($18 per night). The location is also very good. You're just 5 minutes from the top of Clifton Hill. If you decide to stay at Sterling Inn & Spa be sure to check everything before settling down. If I knew better, I would have definitely reserved a smaller room with a nice bathroom, or I would rather choose a different hotel with the view.

    Fireplace in rooms
    Alison C.

    This hotel is away from all the chain hotels. Staff at front desk - shout out to Greg are very helpful and friendly. The rooms are spacious with comfortable king beds, separate shower area and toilet. Free robes and slippers replaced daily. Best free breakfast delivered to your room at a time you select which was very convenient as we were out and about daily. Has a wonderful massage at the Spa which I highly recommend after a day of walking. Make appointments prior to your arrival. Parking is much less than the other hotels. Close to Clinton hill. If you need to drive your car closer to the Falls, you will have to pay for parking or you can Uber it because it's probably about a mile and a half walk when you do pay for parking which was $35. It's for the whole day so that includes going in and out of the parking lot Until midnight.

    CJ W.

    Superb accommodation, impeccable service, luxurious jacuzzi, scrumptious breakfast, and extremely comfortable bed. Most importantly - top notch service! We accidentally left our engagement ring there and the staff carefully kept it for us until we drove back to retrieve it!!!

    They brought us breakfast in bed.  Nice touch!
    Stewart V.

    We had an excellent stay. The room was spacious and immaculate. The service was on point. Lisa at the front desk booked our dinner reservations and booked us on a wine tour. They even had a bottle of champagne in our room to celebrate our 11th anniversary. This was one of the nicest rooms we have ever stayed in. It had a fireplace, steam shower and a two person whirlpool tub. We really loved the complete darkness shades on the windows. Really allowed you to sleep in. The building was originally a creamery in the 1920's and the current owners have maintained many of the original open beam wood ceilings. It was beautiful. Another wonderful touch was the daily breakfast in bed. It made it very romantic and perfect for the couple that needs some together time. We highly recommend and will stay here again..

    Most amazing comfort and care. Location is convenient and quiet. Staff a great. Room is huge and well appointed.

    Near the AG restaurant inside the hotel

    We have not vacationed since 2018 so I am thrilled that I chose wisely. This boutique hotel lives up to its great reputation. Greg at the reception counter greeted us so warmly and took the time to explain what to expect and what great services we were in for. Breakfast in bed was fantastic. The steam shower was relaxing. The room/suite was almost the same size as my apartment (I am not exaggerating). All the staff was friendly, courteous and quick to help, I mean ALL of them, no exception. Of course I had to take advantage of the spa services. Tracy has the softest hands, so both my massage and facial were relaxing and rewarding! What a sweet young lady. We also tried the AG restaurant and did find it a bit expensive but the food was good but on the other hand the drinks were great. The location was central to everything, from restaurants, amusement park, easy walk to the Falls and park area. Across the street is the restaurant Chef of Indian- great food and affordable and great service. I will definitely be coming back to this hotel!!! It scores a 10 for me and my husband.

    Nehal A.

    A beautiful hotel placed in a great location. Complimentary breakfast to your room Free wifi Parking $17 a day Walking distance: Niagara Falls - 10 mins Clifton Hill - 5 mins Skylon - 12 mins Rainbow bridge - 15 mins Greg Frewin magic show - next door I really liked their bed and pillows. The water pressure was excellent. The hotel has a french restaurant, AG, and wonderful spa service. The staff are very friendly and considerate. *You will get free upgrade if you book through Expedia VIP Access*

    Wei H.

    Great service and location. 10 mins walking to the falls and 2 mins walking to all the food/restaurants. We had some issues regarding the AC, they resolved it within reasonable time. Modern room and bathroom (towels, shampoo, body wash etc are provided. ) Breakfast in bed is a set menu, you can pick the delivery time. I def recommend this hotel!

    Snow storm in November 2022

    My partner and I stayed at the Sterling Inn over the weekend for our anniversary and we definitely had a relaxing time. We stayed in room 218 with a king bed and steam shower, and thought the spaciousness was fantastic and the electric fireplace was an amazing touch. There's even a good-sized balcony to enjoy in warmer weather (there's was 30cm of snow on our first full day, and it was cold overall so we definitely didn't use it). We didn't use any of the amenities, but I loved the aromatic products (facial bar, massage bar, shower steamer...etc.) included with the room and the extremely comfortable bed. We enjoyed breakfast in bed both mornings of our stay and it was certainly filling and of high-quality. Our tray included yoghurt and muesli, spinach and egg quiche, orange juice, french press coffee (although you can choose between that, decaf, and tea), fruit, local preserves (so, so good!) and really delicious croissants. There's also the option to pay a little more for mimosas and an extra selection of pastries - but what they already give you for free is plenty! My partner went to peek at the gym hoping to get a workout in but wasn't able to as the weight selection was really too small (even too light for me), so if you're regular gym goers who focus mainly on weight training, I wouldn't bet on a workout here. Another plus point was the citrus water and free coffee in the lobby, where there's even a selection of flavour pumps. If I was staying for longer I would have bought a small non-dairy creamer and enjoyed the coffee on multiple days - it was good enough not to warrant buying coffees. My only complaint would be the noise from the plumbing on our first night. I'm not sure if it's just the room we were staying in, but whenever someone were to take a shower and turn the tap on and off you could hear the plumbing the entire time. Unfortunately for me someone took a shower at 1:30am and then at 6:30am, so I had broken sleep. However, my second night was peaceful and quiet and I slept through the night (probably because many people had checked out by then). I was questioning whether to put 4 or 5 stars but I felt like a noise/plumbing issue wasn't bad enough to knock off a star. I really did enjoy my weekend here and so did my partner. More to note: - Parking is $17 per night, so be mindful of that. I've heard cheaper accommodation charging as high as $30, so the parking is priced pretty fairly. However, walking back at night after dinner, I realized there was a lot charging $5 across the street but there were no cars parked there. - There is a $2 per night fee for the accommodation. - I took a quick read of some of the 1-3 star reviews and was happy to see that these were all from over 4 years ago. The hotel seems to have taken all the negatives into consideration and completely upgraded based on what people complained about. The beds are great, there are blackout curtains...etc.

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    Great stay. Clean room, comfy bed, terrific bath. Breakfast was good quality. Staff was very nice and helpful.

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    4 years ago

    Absolutely the best! Enjoyed the breakfast in bed each morning! Large rooms, very clean, friendly staff...loved it!!

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    Page 1 of 4

    Review Highlights - Sterling Inn and Spa

    Checked in with ease at 4pm and we were upgraded to a huge, beautiful room (214) with a jacuzzi and steam shower.

    Mentioned in 34 reviews

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    The Spa at Seneca Niagara Casino & Hotel - Vanity Area and Sinks

    The Spa at Seneca Niagara Casino & Hotel

    (27 reviews)

    $$$

    Overall, the entire spa seems clean and the facility is nice enough. Two stars for a poor…read moreexperience and it just not being worth the price tag. Since we booked the last time slot for a couples massage of the evening, we were not able to use the sauna or steam room afterward and our services felt extremely rushed by every single person we interacted with there. I noticed that the snacks and some additional amenities were put away about 90 minutes before they even closed. We only booked the last massage of the evening because that was just what was available and I don't recommend going at this time. They offer an option to visit the sauna/steam room the following morning for the first few hours of the day if you're the last appointment the night before, but they only tell you this when you get there. This was not helpful for me because I had something to do early the next day. I also took the time to fill out a form for my massage therapist and she never looked at it, she just told me to hand it to the cashier when I left. The masseuse did not ask me if I enjoyed the pressure of the massage nor asked for any feedback. It was more like a fancy rub down for around 45 minutes in a warm bed. The cost was too high for a rushed 45 minutes and marketed as a 60 minute luxurious experience. The woman who massaged my husband spoke to him more than my therapist did, and so he was happier with his massage. Both therapists seemed mentally checked out for the day as they started our massage late and were just going through the motions with their job/lacked going any extra mile whatsoever. We were getting married the next day lol. I guess that's what you get for including automatic gratuity on the couples massage. The room atmosphere was very nice for the couples massage, they included towels and sandals, but as a whole this was very disappointing and overpriced. Will not be going back!

    While staying at the casino for my birthday weekend I decided to treat myself to a pedicure.The…read morestaff were friendly and it was so soothing.They have a beverage menu so you can grab a drink during your treatments.They also do salon services, facials, massages, and manicures.

    Embassy Suites by Hilton Niagara Falls Fallsview - False advertisement - the hotel is not right at the falls

    Embassy Suites by Hilton Niagara Falls Fallsview

    (591 reviews)

    $$$

    This hotel is in a fantastic location. We paid more for a view of the falls and it was worth it…read more Loved being able to see them from the room at night when they changed colors. Our room was recently renovated and beautiful. The elevator situation is pure chaos. We stayed on the 24th floor and often waited 15 minutes to go down. I actually took the steps down a couple times and beat my mom while she waited for the elevators. Just not enough elevators for the number of people there. I can't even imagine how it is in the summer, we went mid-September. Going up isn't as bad because staff control those getting on the elevator ms from the lobby. Skipped the morning breakfast to enjoy Tim Horton's, a quick walk from the hotel. The incline railway tram is right behind the hotel and is a quick, fun way to head to the Niagara Falls visitor center. Parking is ridiculously expensive but half off with a handicap permit. We found it worth it for our needs. Overall a great stay, just frustration with the elevators.

    Good hotel! Loved the view of the Falls from our room which is amazing at all times especially to…read morewake up to at sunrise and see the lit up falls in the evening. Rooms are quite spacious and was very accessible for our friend in a wheelchair which is why we booked this hotel. First night was busier and more expensive due to fireworks and there were some others who went to the Taylor Swift concert and Bills/Chiefs game. They charge per person an extra fee so I booked the first night separately and then the next three nights for much less per night as our friend in only stayed the first night. Evening reception and breakfast was nice to have although the hot options were quite limited (no omelettes, etc.) and the eggs were bland with a tough texture. Breakfast was much better at the Embassy Suites I have stayed at pre pandemic but the limited options and lower quality seem to be that this is a much larger hotel. They do manage then crowds well with breakfast and have a traffic light guide of ideal times being early. We got a table easily due to our disabilities. Hotel is very conveniently located near restaurants, shopping, attractions, and the incline railway stops from across the hotel and goes down to Table Rock. My friend in a wheelchair and my wife managed to make it up on the incline railway and arrive before me and the luggage in an Uber from the Table Rock bus stop. They have a Starbucks, Friday's, and mini market in the hotel we used which are handy . There is The Keg that was temporarily closed. My wife and I ate at both the Table Rock House down the incline railway and the Fallsview Steakhouse next door, the latter which had a voucher in a coupon book they gave us. The steakhouse was really good but pricy and the Table Rock House was amazing, a good value, authentic, and locally sourced. Staff is hit or miss. The man checking me in the first day seemed cold and unsure how the re-check in works for the same room, but the second one was friendly. The bellman our first day asked for a tip and we did not have cash, makes me wonder if they are paying their employees enough which is an issue causing strikes at even the best hotels in Montreal (even the Fairmont we stayed at). Maid service seemed to come Sunday and not Monday or Tuesday so they had to come later to help us fold the sofa bed and the staff was responsive by text per them checking in with us. However, Kitch, our bellman leaving was so amazing and got us on a taxi.

    Sterling Inn and Spa - hotels - Updated May 2026

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