one of the best hotels I've experienced! julia the receptionist was excellent and informative and…read moreshe also upgraded us to a larger room with a jacuzzi. breakfast is included as well in the morning before 10:00am. we were also given coupons for ag inspired on the lower level which included $10 off our meal and a free cocktail. would highly recommend this hotel for its quality and price.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

Worth it for the view alone! Great location!…read more Pluses 1. Book a top floor for the best view of falls and also nightly fireworks at 10pm 2. Morton's Grill book a table by the window 3. Spa was relaxing couples massage 4. Great location Areas to improve 1. Windows were dirty need to be cleaned 2. Very slow elevators 3. Underwhelming continental breakfast 4. Indoor pool was dirty and needs updating 5. Pricey valet 6. The concierge person appeared grumpy and was a little less helpful The hotel needs some updates, but still highly recommended!

I was really disappointed with this stay. The view of the falls was incredible, and honestly that…read morewas the only thing that lived up to the price. For what this hotel charges, even if you're using points, I expected a much nicer and better maintained property. Instead, the entire hotel felt run down. The lobby had obvious water damage on the ceiling with peeling paint, which was not a great first impression. There were plenty of elevators, but it seemed like half of them were out of service during my stay. The room was no better. The shower curtain looked dirty, the towels did not feel clean, there were chips and scratches all over the furniture, peeling paint around the windows, and cracked bathroom tiles. Everywhere I looked there were signs that basic maintenance had been ignored. Even Morton's Grille was disappointing. For a restaurant that is supposed to be more upscale, it was dim, the chairs were peeling, and it just felt worn out. What made it even more frustrating was seeing the hotels around it. I went into the Hyatt next door and it was beautiful. Even the Marriott across the street, which does not have the same falls view, looked much newer and much better maintained. It made me wonder why this property has been allowed to get into this condition. The view is absolutely amazing, but the hotel itself does not match the price at all. I left feeling like I paid for the view and nothing else. I would not stay here again unless the property gets a major renovation.

Just got back from visiting Niagara Falls, and stayed here. I really liked it. I went on a…read morecharter bus with a group of people and lucked out and got a room on the 20th floor with a small deck overlooking the falls. Incredible view from my room of the Falls and nightly fireworks. The hotel has everything you could ask for: a convenience store, gift shop, Starbucks, multiple restaurants, a spa, a small gym, and both an indoor and outdoor pool. The room was clean and had everything you could ask for. Really, the complaint was the limited TV options, but I probably only spent a few hours in my room, where I wasn't sleeping. The hotel is within walking distance of a lot of the attractions, and just minutes from the border crossing. Really couldn't ask for much more.

I'd emphasize the $509+ nightly rate versus the actual experience. The hotel currently promotes…read moreitself as having undergone a $50 million transformation, including renovated guestrooms and a new arrival experience, so it's reasonable to compare what you experienced with what was advertised. Here's a review that is firm but credible: Beautiful View, But Absolutely Not Worth $509+ Per Night We chose the Sheraton Fallsview expecting an upscale, resort-style experience and paid over $509 per night for our room. Unfortunately, the experience did not come close to justifying that price. The location and view of Niagara Falls are wonderful, but a spectacular view alone does not make a hotel a luxury resort. During our stay, only two elevators were operating to service a 22-story hotel, resulting in frustrating waits simply to get to and from our room. For a hotel of this size and at this price point, that is unacceptable. We were also disappointed in the condition of the room, particularly the bathroom. The hotel heavily promotes its renovation, but our bathroom certainly did not feel like what you would expect from a recently renovated, upscale property. It felt dated and lacking in the finishes and attention to detail I would expect when paying more than $500 per night. What bothered us most was the disconnect between the way this hotel is marketed and the actual guest experience. At this rate, I expect more than a good location--I expect excellent maintenance, efficient elevators, updated accommodations, quality amenities and a genuine resort-level experience. Niagara Falls itself was spectacular, and the hotel's location is hard to beat. However, the Sheraton Fallsview did not deliver a $509-a-night experience for us. I would gladly pay a premium for a true luxury Fallsview hotel, but based on our stay, I would not choose this property again at these rates.

Just finished a two night stay here; our second visit in 2 years. We love the area and will return…read morebut not sure if it'll be at this specific property. The good first. The employees here are fantastic. And I mean everyone. From the minute we met the valet guys in the parking lot, the front desk, the elevator jockeys, the evening happy hour crew, breakfast staff, have I missed anyone? I hope not. All very friendly & helpful. When we stay at the falls, we book the best room possible. It doesn't come cheap. We're ok with that because for us we want to enjoy that majestic view of both sets of falls every morning and evening. This hotel does have rooms with fantastic views. Whether its early morning watching the fog roll around below, or later in the evening watching the lighted falls and fireworks you cannot beat the view here. But when you're dropping a grand a night you don't want to stay in a place that seems worn and dated. This corner suite came with one of those commercial quality massage loungers you might find in your local gym. Nice in a novelty kind of way, but there was only one (thinking most people travel in pairs?) and honestly after the 5 minute "tried it because it was there" it just became a big piece of immovable junk that blocked part of the falls view from the bed. There were two other chairs as well, but they were the hardback chairs you'd find in the dining room of the hotel. Seriously? Again, we paid a lot of money to kick back and relax in the evening with a cocktail and that view. There was absolutely no comfort to the chairs at all. Why not take the money from the massage chair and invest in two nice swivel loungers? Seems like that would've been a much better use of the money. Another problem for this hotel is the lack of room service. There are two restaurants at the hotel, STK Steakhouse and a TGIFridays. Neither location provides room service. We walked through both onsite restaurants the first evening, neither were serving a full house by any means. It seems like they could use the additional business of providing room service...perhaps this is some kind of contractual issue between them and the hotel. Either way, big opportunity miss here. Remember, people are paying to stay in room with fabulous views...but they must leave to get food and drink? Lastly, a brand management problem. Unlike most other hotel chains, Hilton still hasn't returned to normal daily room housekeeping. Look, Covid is over. Your rates more than cover getting someone to come in to collect the dirty towels and make the bed. It's time to bring back quality service.

This hotel is in a fantastic location. We paid more for a view of the falls and it was worth it…read more Loved being able to see them from the room at night when they changed colors. Our room was recently renovated and beautiful. The elevator situation is pure chaos. We stayed on the 24th floor and often waited 15 minutes to go down. I actually took the steps down a couple times and beat my mom while she waited for the elevators. Just not enough elevators for the number of people there. I can't even imagine how it is in the summer, we went mid-September. Going up isn't as bad because staff control those getting on the elevator ms from the lobby. Skipped the morning breakfast to enjoy Tim Horton's, a quick walk from the hotel. The incline railway tram is right behind the hotel and is a quick, fun way to head to the Niagara Falls visitor center. Parking is ridiculously expensive but half off with a handicap permit. We found it worth it for our needs. Overall a great stay, just frustration with the elevators.

SCW and I stayed at Hilton Niagara Fallsview hotel to explore Niagara Falls with a great view from…read moreour room. It certainly did not disappoint. On arrival one of the parking attendants said we could park by the entrance, check in, then come back around to self park in the lot. I did exactly that after dropping our bags in the room and seeing the great views of both the US falls and Canadian falls. The room itself was cleanish. (30th floor south tower) I moved the sofa which faces a desk to in front of the window and there were some nuts, lint, etc underneath. Not too uncommon in my experience but yeah. The king bed was comfortable. I asked for a few more pillows and I got one as it was all they could find. The bathroom was ok, single sink, hot tub, separate shower and toilet. Serviceable the thought of using a jetted tub in a hotel just seems all kinds of gross. Also the individual louvres of the air vent here hasn't been cleaned in a long long time. The build up on that vent cover was epic. The room has a little area below the window you can open to get some fresh air. Always a plus in a hotel room for me. The air in hotels gets constantly recycled and fresh access is great. We had vouchers for dinner which we didn't use, and some for breakfast which we did. The breakfast is on the top floor of the south tower but bring sunglasses if it's light out. A great view but wow it's bright there. We really only wanted coffee for SCW but our server was so kind and seemed she'd be offended if we didn't get a continental breakfast as well (I/we are not big breakfast people) so sure. It was included in the voucher. At first neither of us really wanted it but after it arrived, wow. Great spread which we took back to our quiet room with a view and actually enjoyed. After getting a close up of the falls in the morning we checked out and were on our way. I'd certainly recommend Hilton Niagara Fallsview.

I had a Fantastic time here!…read more Hotel. Several restaurants onsite! They had a crazy good dining promo (choose two restaurant meals for $120 for 2 people and I was able to pick Brasa the all you can eat Brazilian steakhouse) when I went and it was such a good deal. Check in staff told me about it Opted for the Fallsview room with the hot tub in bathroom, was a real treat. The view of Niagara Falls, oh lovely. Memories for a lifetime Downsides- -On-site Parking Was so expensive, came out to $73 one night. Recommend parking outside private paid parking lots if you have time and able to walk it -I wish the Swimming Pool area had a shower. there was a rinse faucet at the hot tub but it's not private and you can't have a real shower since it had no soap. No locker room. though I understand it is quite standard for hotels not to have -Water machine in gym was out of order. -Wi-Fi didn't work for me

8/2026: Another lovely stay at the Vittoria Hotel. This time we upgraded to a suite on the 9th…read morefloor, and we were very pleased how spacious it was. A word about location: When booking, ask to be placed away from the elevator, and away from the ice machine. There's a noisy queue for both around midnight. The breakfast buffet has two choices: Full breakfast, or Continental. We learned on this stay that the difference between checking in at 3:15 and 4:00pm is parking availability on site. The latter has one of you walking three blocks for $20 Canadian/day. On-site is $25.

Stayed one night at Victoria Hotel & Suites. Sandra Q at the front desk was amazing . Very…read more friendly and even allowed an early check‑in at no charge. Parking in the back was easy ($25), and the hotel is only a few minute walk to Clifton Hill. Room was clean, spacious, and had a great river view. The trade off is noise: the racetrack across the street had engines backfiring around 1:30 AM, so it's not ideal for light sleepers. The A/C was also loud enough that we turned it off. Good value and great staff, but be aware of the noise depending on which side you're on. -Zuk

A lovely hotel located right off Clifton hill! And not our first time staying at this hotel. We got…read morea pretty good deal for 2 nights stay, and had a wonderful time. The staff are incredibly friendly and accommodating. The front desk has free, freshly baked cookies in the front. Also equipped with coffee, teas, and hot water throughout the day. Our room was clean and cozy, not huge but not too small. Had 2 queen beds to sleep 4 people, a tv, a mini fridge. Complimentary breakfast from 6:30am-10:30am. A very average (maybe below average) gym, with just the bare minimum, but a decent size pool. Just wish there was a jacuzzi or hot tub! 20251228

A great price but we did have our car rummaged through and items taken. A lot of unsavory…read moreindividuals looking through the parking lot and around the building at all times of the day. Room itself was spacious and clean but furniture was worn down and outdated.

We stopped here while visiting Niagara Falls. Even though we live nearby, and we have been to…read moreNiagara Falls over 20 times, this was our first time visiting the tower hotel. The views from it is amazing! We had dinner which was decent, a little overpriced, but the staff was friendly, accommodating, and the views of Niagara Falls were priceless! We will definitely be coming back!

We stayed at this hotel after visiting the observatory on our last visit and thinking that the…read moreviews would be great, and they absolutely were. We had a perfect view of the American falls and of the fireworks each night. If I were going on views alone this would be an easy 5/5 stars, however too many things were not so great to rate this place that high (especially considering the price). The most offensive thing about this hotel was the fact that our room was not cleaned very well. As soon as we walked in I found myself wiping a bunch of sticky little finger prints off the windows. It's crazy that in a hotel where the whole point is the view the windows weren't wiped at all. Even worse than that though was the nasty wadded up tissue I found in the peephole (pictured in this review). Who knows how long it's been there, I definitely am not touching it to remove it. The parking situation was a bit pricey as well for having to use a shuttle to get back to your car, however the shuttle did come very fast so it wasn't a big deal. Also, for the price you would expect the amenities to be a little better. We had no ice machine on our floor, there was no hotel bar, you have to special request house keeping, etc. Overall this hotel would be a 5/5 if it was cleaned properly. I'm not sure I would stay again though due to the cleanliness, I am super not happy with the spitball on my door. Disgusting.

We arrived at 5, we were eventually given a room that was already occupied and then had to wait…read moreuntil after 6:00 pm to get a room. It seems as if the place is very understaffed. The public areas were dirty, the landscaping is neglected, the breakfast area was dirty and the help failed to wash her hands after refilling juice machine, mopping the floor and wiping tables. The whole checkin process was chaotic with only one man trying to handle everything including a bus load of people who arrived after us. I would like a partial refund. Worst checkin experience we've ever had and dirty.

we were disappointed in our stay at the Comfort Inn. Starting with no curtains at the window. So we…read morewere awake at 5 AM. There was someone hair all over the bathtub. It had not been cleaned. The stopper in the sink was broken. refrigerator was dirty. The communal microwave on the first floor looked like it came from a college dorm room. We were one of the first to get to the breakfast area and there was no syrup there was no juice. The milk was room temperature. was a nightmare. There was one person working the desk and 30 people in line. Not her fault just bad staffing. The food truck area and back of the hotel was filthy. Trash cans, overflowing trash everywhere filthy tables. I also found dark hair on the blanket that was not ours. Overall housekeeping needs to do a better job.