worst place! delivered my package 7 days ago exactly, and it's still not been scanned by usps, I…read morecalled twice... before the weekend to ask when does usps pick up packages... she informed me twice a day, I let the weekend past now it's a week later I called today to ask she immediately said" this is not usps, you need to call usps" and then just hung up! yet THIS is where I dropped my package off to be picked up, apparently usps never recieved my package or I wouldn't be calling!!! I'll never take a package here ever again! if you can go to a usps, do ittt. don't risk your package being lost/stolen

Not even a "1" Twice their times are not accurate…read more im at the store and not open At least change your answering machine. You're costing me money and 100% loosing my business. 100% NEVER coming back here.

This UPS store is located in the Centreville Crest Shopping Center…read more They offer various shipping and delivery options available, and I had to stop by to drop off some packages - getting them scanned and receiving a receipt doesn't take longer than a few seconds! Staff was friendly and courteous, and I appreciated the speedy service! Plenty of parking in the front in the shared plaza lot. +friendly staff +fast and efficient service! +located in the Centreville Crest Shopping Center +free parking in small plaza lot

Like many other reviewers, I have to comment on how rude one of the employees is. It's shocking…read more All of them are perfectly nice except for one. I come in here for something every month or so, and each time he's just rude AF despite the fact that I'm friendly. It makes me dread coming in.

Great variety of services offered. Thus us more than just a place to send packages. Great personal…read morecustomized services

From the owner: At Postal Plus we treat all our customers like family! So you know we will do our best to take care…read moreof any and all your needs. We offer a multitude of services like shipping, Packaging, handling, Notary, Scan, Fax, laminating, passport picture, same day delivery, copying and more! Come by, say hello, and learn what all we have to offer you!

I had several tasks to complete today, and the most import of which was to send a UPS package to…read moreFlorida. This office store is the closest to where I work nd they happened to be opened early which was also a plus. There were just two people ahead of me in tue line, and the three employees were able to help move the line along. I also needex to print out and then scan an important document in order to email it. The self service computer had the correct software to do all of that. I was able to complete all of my tasks without a hitch, and I'm glad this office store was here and open at the right time.

I feel the need to speak up here. - I have shopped at the UPS Store here in Fair Lakes for many…read moreyears. Everyone has been courteous and helpful. They have a fair system. As a small business owner myself, I experience people expecting free services. If I need a box, I have to pay for it. If I need tape, I pay for it. Same goes at USPS and Staples. Nothing is free and I don't expect it to be free. I have shipped "customer-packed" items and I fully expected to pay for packing services. Others posting reviews complain about this, but it's reasonable to charge for supplies and labor. If you expect free, you're incorrect. But if you expect fair, then I highly recommend this store.

I had a very negative experience with this notary service. I was asked to pay in cash, and after…read morearriving I was informed that additional fees would apply because witnesses were not present. I was told I would need to pay extra per witness signature, which was not disclosed upfront. When I questioned these charges, I was told that I would need to "take the risk" since the witness was not present. This explanation felt unreasonable and not aligned with standard notary practices. The pricing structure and requirements were not clearly communicated in advance, and additional charges were introduced during the appointment. Overall, the experience felt misleading and unprofessional due to unclear fees and inconsistent explanations. It gave the impression that the service was not operating with transparent practices and was primarily focused on extracting additional fees rather than providing straightforward notary services. I would strongly advise others to confirm all requirements and pricing in writing before using this service. I feel this place practice is fraud and I will stay away from doing business with this place.

Customer Review - UPS Store, Chantilly, VA…read more I am writing this review to document a deeply disappointing and unsettling experience at this location. I visited the store to return six Amazon items. At the counter, I was handed three receipts covering only four items. When I calmly pointed out that two items were missing from the receipts, the associate became visibly frustrated rather than helpful. After taking time to match the items one by one, it became clear that one of the receipts I was initially given did not belong to me, and my correct receipt had been left on his side of the counter. Instead of acknowledging the mistake professionally, the associate tore up the incorrect receipt, handed me the one that should have been provided earlier, and then abruptly told me "not to come back to the store ever again." I was shocked--not only by the error, but by the tone, body language, and hostility shown during the interaction. I responded that there would indeed be no reason for me to return. What made this encounter especially troubling was the way I was treated throughout the exchange. Based on my appearance and accent, I could not help but feel that I was met with impatience, disrespect, and verbal aggression that I strongly believe would not have been directed at a customer perceived as white, Black, or more "American-looking." The experience felt racially charged and dismissive, and it left me shaken. Mistakes happen. What matters is how they are handled. In this case, the mistake was compounded by unprofessional conduct, a lack of accountability, and behavior that made a customer feel unwelcome and disrespected. I hope management takes this feedback seriously. No customer should leave a retail establishment feeling humiliated or targeted simply for asking for accurate receipts for a legitimate transaction. I am confident that this store has interior security cameras. If there is any question about the accuracy of what I have described above, the events of today can be verified clearly through the video footage. The interaction, tone, body language, and sequence of events should all be evident on camera. Given this experience, I have lost trust in this location and in the brand as a whole. I will no longer be using UPS services moving forward. Pictures of all the receipts including the one that did not belong to me. https://photos.app.goo.gl/eiCJsY7Z4H3Y85XKA Now posted on Google Reviews. Best, Concerned Customer

This UPS is seriously, the best. I come here all the time, unfortunately. I wasn't trying to be a…read moreregular at UPS. But the workers all know me by look and if I haven't been in for a few days, they ask me how life is going haha. They are VERY quick to scan your packages and get you on with your day. My only issue is the parking can be a pain, especially during the lunch hours because there are many restaurants (but this isn't their fault, I'm just saying to adjust what time you go). I usually never go around 11:30-12:30 because you can't get a parking spot. Great customer service!

I agree with other reviews. These have got to be the rudest customer service representatives I…read morehave ever dealt with a UPS store. Went to drop off packages and was the worst experience ever over something so simple.

I've had nothing but great experiences at this UPS location. Ernie, the owner, runs a fantastic…read morestore. He and his staff are always friendly, professional, and incredibly fast. Whether I'm dropping off packages or handling returns, they make the process quick and easy every time. It's clear they care about their customers and take pride in what they do. Highly recommend this UPS store if you're looking for efficient service with a friendly attitude!

I was here yesterday to get a notary signed and sent out!! first of all I want to say I barley go…read moreto usps to send things out I usually go to ups to scan and drop of packages that I prepaid for.. anyways I came in with my envelope prepared, address and sticker and everything... mind you im kinda distracted with other things but I told the girl who helped me that I need a notary signed and sent out. she asked me which I wanted to pay for and I ask the price difference and about the packaging it comes with. so shes telling me the prices then shows me an envelope, she looks down at my envelope, pauses and proceeds to say we would need to put it in a different envelope yada yada.. and im going along STILL not realizing that I dont even need to pay for this to be sent out but she continues to go with the charging me!! so im waiting and I realize this other lady in the back kinda looking at me crazy and im wondering why.. I proceed. then it hits me! WAIT I dont even need to be charged for this.. the girl helping me says nothing and removes the charge and continues to charge me only for the notary.. so before I leave I ask her "so just to make sure because I have this sticker on it, yall can send it out and im good. because thats me basically paying for it" she says "yes" so I leave and while im driving it dawns on me that this girl was gonna charge me and not say a thing about my sticker being on there, even after she noticed it was there after she told me i would need to put it in a different envelope.. then it makes sense to why the other girl in the bck is looking crazy because she can also hear and see everything going on!! I just wanna say I never never get on here to write these type of long reviews or even negative ones period but when I realize this I was very upset. because this is two employees noticing this and instead of giving good customer service they look at u crazy instead of trying to help!! and I will say this even if they didnt "notice" which im %100 they did the people behind the counter need to be more attentive when it comes to things like this because I wouldve been charged and had to return and get a refund, but what if I never even noticed?? thats money gone and u dont know what when or how people got things going on. this is very unprofessional and not ok at all!!

Was pleasantly surprised by the service at this location!…read more I didn't realize it was so close to closing when I dropped packages off on a Sunday, but I walked in and the young lady working said she was closed and had just shut the computers down. I had two boxes to ship and must've looked a bit flustered, so she paused and asked me if I was just shipping out some things and I nodded. She then offered to turn the computers back on for me since it'd only take her a couple minutes. Thanks to her (name I believe is Ruby) I was able to get my packages out on time. Thank you so much!

Ruby went above & beyond to provide the best customer service! She truly embodies excellence & my…read moreexperience at this UPS location is 5 stars because of her.