Dropped off some packages today. They took care of them, but the employee was very rude. I was…read morefriendly to the employee by saying please and thank you and said I hoped he had a good day. The employee refused to say anything in return or give eye contact at all. Acted like he couldn't be bothered to interact with the customer at all.

Employee was a bit rude and off putting even when I was friendly. Had a white beanie on, male in…read more20's. Round glasses. He chilled out a bit when I asked him really gently if I was bothering him by asking him a question about my shipment. He blamed it on his attitude being his default. I was kind and said 'hey man I get it, it's customer service and I hope I haven't bothered you by asking a question about my order' and went out of my way to be extra nice to him. Not sure if he's having a bad day but would appreciate if management could check on him and see if he's doing ok. Normally being rude/offputting means something going on in personal life so I hope he's doing well.

Great customer service. Always helpful and provide get solutions when needed. Quality and great…read morevalue for the money.

The store manager and employees are professional and attentive to one's shipping and mailbox needs…read more I've been a customer for years, and the email reminders are most helpful when it's time to renew a rental period. The teenagers that work here are respectful, knowledgeable, and hardworking. Not only do they help people with heavy packages and the door, but the other customers are also so lovely and kind. Even when it is busy, I always feel at ease in this store. If you need copies of documents for serious matters, they see your project through and help you however you need. Bonus: if you have a mailbox contract with them, you get 10% off of copying and shipping. They also sell USPS stamps here and have a 5:30-6pm pick up for shipping, so it's great scheduling for legal mailings and Amazon store owners. You can send your free Amazon returns at this store and a tracking number is provided upon request.

Not even a "1" Twice their times are not accurate…read more im at the store and not open At least change your answering machine. You're costing me money and 100% loosing my business. 100% NEVER coming back here.

I come here for all my mailing needs, and the service is consistently wonderful. The lady who runs…read morethe mail center is absolutely fantastic--always helpful, kind, and professional. Keep in mind that she's just one person managing the entire operation, which is impressive on its own. She deserves some grace for her hard work, so I'd encourage anyone reading negative reviews to consider that. Highly recommend this place for efficient, personalized service!

Hiram was able to assist us at a moments notice. When we called him, he answered promptly and…read moreprofessionally, he said he was available, and we set the appointed time. We're saving his contact information as our 'guy to go to'. We will definitely use Mr. Andrades in the future.

From the owner: We specialize in closing your refinance loan and guiding you through the signing process.read more

Just came here to make a self service return so there wasn't really any staff interaction but the…read moreself service return machine worked and there no line so the trip was a success. This isn't our usual location but we were in the area and it worked out so I'll use this location again if I'm the area and need to stop by.

The staff here are professional and helpful. I recommend this location as the staff have always…read moregone out of their way to assist me. Great customer service and comparable prices will keep me coming back!

This UPS is seriously, the best. I come here all the time, unfortunately. I wasn't trying to be a…read moreregular at UPS. But the workers all know me by look and if I haven't been in for a few days, they ask me how life is going haha. They are VERY quick to scan your packages and get you on with your day. My only issue is the parking can be a pain, especially during the lunch hours because there are many restaurants (but this isn't their fault, I'm just saying to adjust what time you go). I usually never go around 11:30-12:30 because you can't get a parking spot. Great customer service!

I agree with other reviews. These have got to be the rudest customer service representatives I…read morehave ever dealt with a UPS store. Went to drop off packages and was the worst experience ever over something so simple.

Great variety of services offered. Thus us more than just a place to send packages. Great personal…read morecustomized services

From the owner: At Postal Plus we treat all our customers like family! So you know we will do our best to take care…read moreof any and all your needs. We offer a multitude of services like shipping, Packaging, handling, Notary, Scan, Fax, laminating, passport picture, same day delivery, copying and more! Come by, say hello, and learn what all we have to offer you!

Customer Review - UPS Store, Chantilly, VA…read more I am writing this review to document a deeply disappointing and unsettling experience at this location. I visited the store to return six Amazon items. At the counter, I was handed three receipts covering only four items. When I calmly pointed out that two items were missing from the receipts, the associate became visibly frustrated rather than helpful. After taking time to match the items one by one, it became clear that one of the receipts I was initially given did not belong to me, and my correct receipt had been left on his side of the counter. Instead of acknowledging the mistake professionally, the associate tore up the incorrect receipt, handed me the one that should have been provided earlier, and then abruptly told me "not to come back to the store ever again." I was shocked--not only by the error, but by the tone, body language, and hostility shown during the interaction. I responded that there would indeed be no reason for me to return. What made this encounter especially troubling was the way I was treated throughout the exchange. Based on my appearance and accent, I could not help but feel that I was met with impatience, disrespect, and verbal aggression that I strongly believe would not have been directed at a customer perceived as white, Black, or more "American-looking." The experience felt racially charged and dismissive, and it left me shaken. Mistakes happen. What matters is how they are handled. In this case, the mistake was compounded by unprofessional conduct, a lack of accountability, and behavior that made a customer feel unwelcome and disrespected. I hope management takes this feedback seriously. No customer should leave a retail establishment feeling humiliated or targeted simply for asking for accurate receipts for a legitimate transaction. I am confident that this store has interior security cameras. If there is any question about the accuracy of what I have described above, the events of today can be verified clearly through the video footage. The interaction, tone, body language, and sequence of events should all be evident on camera. Given this experience, I have lost trust in this location and in the brand as a whole. I will no longer be using UPS services moving forward. Pictures of all the receipts including the one that did not belong to me. https://photos.app.goo.gl/eiCJsY7Z4H3Y85XKA Now posted on Google Reviews. Best, Concerned Customer

This is an incredibly unhelpful UPS store. I've been returning items to Amazon at UPS stores for…read morethe better part of a decade, with no issues whatsoever. But at this store they are hellbent on making Amazon returns needlessly difficult. I'd avoid this location.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

Visited 2pm Saturday. Waited 15 minutes, there was nobody attending the store. Two customers made…read morecopies and they did not see anyone. Wondered how FedEx managed the staff

I was in today to drop off a package. My parents just handed me the package already wrapped and…read morelabel already sealed telling me just to drop it off. Upon arriving the lady was busy with one of the machines, she just looked up as I said hi and kept doing what she was doing until she finished. Her tone was extremely rude as she described that the envelope is express Mail but the label is ground. I wouldn't mind changing it if she let me. She was almost yelling in my face. She said "If our driver lost your package, it would not be our fault since you packaged it this way". I mean how can you say that. She could just let me repackage it but instead just took the package and gave me the receipt. I was stunned at the experience. I have never had such a horrible experience. Not even time to correct it. I mean if you had a bad day I get it, everyone does sometimes but that's no reason to be that rude.