We had an excellent experience! My three kids and I went went for a ride. The crew was fun to talk…read morewith and knew their stuff. They were very funny. The price was very reasonable. A total 13 people went up for a ride in pairs of 2 or 3. A great experience and would highly recommend this experience and company. We purchased the picture package and was glad we did One of the crew took the pictures for us. Between the two trips it took for the four of us to go up we had 91 pictures taken. I wanted to take my phone up but was glad I didn't - I wasn't worried about it getting wet but the dip in the water on your way back in would have made it difficult to hold on to. I didn't purchase the go-pro option, but that would have been nice too.

Aubrey & Bentley were great! The trip was so fun! My son's first time and it was great! They made…read morethe whole trip so fun. They are funny tell you exactly what is gonna happen and for you to do! We loved it! Definitely recommend them!

Wow! 4 of us here for girls week and we decided to try parasailing. Despite an incoming storm, we…read moregot to go up but the water was definitely "choppy". We had a fabulous time with Captain Chuck and crew Madison and Chris. They were very professional, very safe and treated us all very well making sure that we all were having a great time. I would recommend them to anyone, the price was excellent but more importantly they care deeply about your safety and satisfaction. I feel certain that next year's girls week will include another parasailing adventure with Capt. Chuck.

Just a really bad experience overall. Understaffed,…read moreunreliable machinery, poor customer service. Would not recommend, but good luck!

BEWARE OF UNDISCLOSED FEES!…read more The jet ski experience was just fine - 2 jet skis for an hour. They were in good shape, staff onsite were very nice, etc. The problem was we were quoted right at $100 ($99 and some change) for one hour for each. When we got ready to leave, the lowest option for a tip (if paying with a credit card) was 15%. We checked that one (so $30), but today, got our credit card statement, and we were charged $294.94! When I called today, the girl who answered unapologetically told us "Well, there are additional fees AND fuel charges." We absolutely were not told this at any juncture - when we made the reservation, provided our credit card #, before departure, or when checking the 15% tip box. TIPS (pun intended): Ask them to confirm the entire amount before giving them your credit card information, and, bring cash for a tip if you are not inclined to tip 15% on $125'ish per hour jet skis.

If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

Coastal Cruiser's chartered trip was a highlight to our Annual Girls Pokini Trip!! Captain Brent…read moreand Captain Jeremy were professional and fun bringing us to all the places to have the BEST experience! They deserve way more stars for putting up with our crazy shenanigans! Thank y'all so much !!

Overall, we had a great experience with Top Tier Parasailing. River and Chase were…read moreexcellent--friendly, professional, and made the entire trip fun while keeping everyone safe. The parasailing itself was smooth, and the views over Orange Beach were incredible. The only downside was the value. The actual time in the air felt pretty short for the price, and all phones, cameras, and other photography items are locked up before the flight. That means the only way to get photos is to purchase their photo package, which we thought was very expensive. Even with that, River and Chase's great attitudes and excellent service made it a memorable experience, and we'd still recommend them if you're looking to parasail in Orange Beach.

Rented a pontoon boat this week. Very nice 19 foot boat. The staff was very helpful and process…read morewent smoothly. Best price

This is an awesome sailing cruise! Captain Harold is the best! We were treated to a beautiful…read moresunset and a surprised moonrise. It was just absolutely beautiful.

First off, let me say that we booked a tour with him in 2022 and had a great time. This year I…read morebooked a private dolphin cruise again for last night for my daughter's birthday. While loading into the car to head to the cruise, I fell off the curb and broke my ankle. I am a nurse and immediately could tell it was broken. While waiting on the ground for the ambulance to arrive, I called Matt to explain the situation and let him know we obviously wouldn't be making it. This morning I reached out to him and sent pictures of my xray and asked if we could be refunded ($460 is what we paid). Matt told me it was not "fair for him to loose out on the money" so he would not refund us. I again asked for at least a partial refund and he offered a $150 credit towards if we book with him in the future. Obviously we will not ever use him again. We are going to likely be out 1,000s of dollars on medical bills and an impending surgery and the right thing for him to do would be to offer a refund or at least a partial refund to a repeat customer since this was a freak accident I had no control over. Very disappointed.

Best Of The Best!!!!! We went out and smashed them!!!! If anyone is looking for a charter this is…read moredefinitely the one to go on!!! Captain Scott was awesome and son was awesome also

The parasailing was great. Just beware of the photos you'll…read moreget charged for taking of pictures then charged more for receiving the pictures.

Overall a super fun activity for the whole family! My family booked our excursion for the 4th of…read moreJuly. We were a party of 9 including 2 kids and everyone had a great time. The full trip is about 2 hours. We did see dolphins but total time viewing dolphins was maybe 15-20 minutes if that. Obviously you can't predict animal's behavior so we were just happy to see dolphins at all! They have a top level that's air conditioned, the top front deck only allows 16 people at a time(didn't get a chance to explore it), bottom level has plenty of space along the sides of the boat to look for dolphins(picture included). They play music and even played a song we requested, Party in the USA by Miley Cyrus. They have drinks and snacks on board. Unfortunately drinks were pricey. $5 beers, $3 waters, $10 daiquiris.. Staff including the captain were friendly but not knowledgeable. At one point the captain said we were cruising the Gulf of America.. Alabama is on the coast of the Gulf of Mexico as named in 1550. Really disappointed by that comment but not surprised as we're in Alabama.