While the infusion center itself is good, their scheduling; specifically their precertification for insurance is absolutely horrific! The order from our doctor was sent weeks ago! We are a returning customer, but our insurance changed at the beginning of the year. It can't be that hard to change the insurance in the system and send to new insurance. All our doctors and other pharmacists have managed it just fine. We have called every day praying it has gone through, and all we get is voicemail. We have missed 2 infusions (which happen every 8 weeks) and nobody at Paragon seems to care. I have been very nice until today and I'm just so frustrated. Watching a loved one suffer because people can't do their job really stinks! read more