On Jan 6, 2026, I found myself with a flat tyre. I called AMA via their online app, and while I…read morehad trouble accessing it and then confirming they had received it, a Roadside rep showed up. To my surprise, the driver's excellence in ALL was outstanding. Driver 78 (RP) was a huge cup of sunshine on a very crappy day. He arrived and assured me he would have me on the road in a few minutes (shieh he did), told me I had a great car (BMW 525i) and that it was in super shape! My ego flourished, but nothing compared to the driver's confidence and kindness. I want to be sure you knew that he was such a valuable resource to your firm and your brand! Thank you so much, Driver # 78!!!! I don't need to use you often, but when I did, you more than delivered! Thank you!! Margie

I have been an AMA member for over 10 years. I live in Canmore and have relied on AMA services many…read moretimes in the Canmore and Banff areas. What happened yesterday represents a clear breakdown of service and communication. Yesterday, my vehicle broke down and would not start while I was approximately 90 km from my home in Canmore, in Cochrane, in the Bow Ridge neighbourhood. I contacted AMA at 1:00 pm to request roadside assistance. I required a tow truck and transportation home. I was given an estimated arrival time of 6:46 pm, meaning an estimated waiting time of approximately six hours. I understand that there may be other emergencies that require priority assistance. I was prepared to wait. However, after waiting more than six hours, the way my situation was handled was unacceptable. The vehicle was stranded in Bow Ridge, an area with no nearby warm places to wait. The closest warm location was approximately 3 km away on foot, which was not a realistic option in winter conditions. For that reason, I had to take a taxi to downtown Cochrane to wait somewhere warm. Each taxi trip costs $18. At 6:00 pm, I called AMA specifically to confirm whether assistance would actually arrive at the scheduled time, because at that moment the service had not yet been assigned to any provider, which I found concerning. During this call, the representative did not place me on hold or attempt to confirm availability with the service provider. Instead, she simply checked the app, which still showed an arrival time of 6:46 pm, and told me that assistance would be there at the time shown in the app. Based solely on that information, and while I was still in a warm location, I returned to my vehicle and paid another $18 taxi fare. The tow truck never arrived at the confirmed time, and until that moment, the service had not been assigned to anyone. I was also never contacted to inform me of any delay. At 7:10 pm, I called AMA again and clearly explained my situation. I made it very clear how frustrated and angry I was with the service and the information I had been given. I explained that I had returned to my vehicle because AMA had confirmed the arrival time, that I was now sitting in my car in winter conditions, without heat, with no warm places nearby, and 90 km from home. The response I received was dismissive: I was told to find another ride to a warm place, meaning yet another $18 taxi fare, and that I would have to wait another hour just to receive an update. No effort was made to locate assistance or improve the situation. Based on my previous experiences with AMA, whenever I had called for assistance before, I had been sent to Standish Towing & Recovery. For that reason, and given the lack of action from AMA, I decided to call Standish directly to confirm if they were available and if they could assist me. They immediately confirmed that they had a tow truck in Cochrane at that moment. AMA had never communicated with Standish, and I do not know what assistance they were planning to send. After Standish contacted AMA for authorization, a tow truck arrived within 10 minutes. I also want to emphasize that there were services available to help me. After waiting more than six hours and explaining my situation in detail, it is inexcusable that AMA made no effort to seek an alternative provider or solution. This demonstrates a complete lack of urgency and responsibility. This leads to an obvious question: Why, after waiting more than six hours and clearly explaining my situation, was no action taken to locate available assistance when I was able to secure help in 10 minutes with a single phone call? This experience shows poor communication, lack of follow-through, and a failure to act, despite clear information being provided multiple times. As a result of this experience, I am extremely dissatisfied and will not be renewing my AMA membership. I no longer have confidence in a service that relies on an app rather than verifying availability, confirms an arrival time without confirmation, and then leaves a long-term member without assistance.

This Travel Agency has just recently been taken over by new management. There is a new paint job…read morehere plus a new air. And Annabelle Bedrejo; Fiesta's new face and owner is also a fresh young addition who has been very successful in providing flights and services to both my friends and my family. Always friendly and polite, Annabelle will help you with all your travel anywhere in the world but she is most specialized in flights to the Orient. She has a great intuition for setting you up with everything you need. She flies frequently to her homeland herself, so she is up to date with discounted airfares, hotel and car rental packages. She also knows the Filipino islands like the back of her hand be sure that she can accommodate the most direct flight for the least amount of money when flying Balikbayan.

Highly recommended for those people who requires an immediate need for travel purposes be it for…read moreLeisure, business or emergency one. The people behind the company extends a helping hand beyond their call of duty in the real sense of the word. Ever so nice, friendly and attentive, Ms. Annabelle and Ms. Cynthia outdid themselves in providing a high standard of services in the travel industry. Way to go Fiesta Travel.

Worst service I have experienced. Unable to provide…read morealternative options for flights or dates when requested. Has emailed me the same question repeatedly despite a clear response about my cancellation. Calling my travel companions to request they call me to return her email despite clear responses in my email. This is the most unprofessional, incompetent, and unhelpful team I have ever encountered.

From the owner: We are travel specialists who have the knowledge and supplier connections to ensure that you…read morereceive the travel experience that YOU want. We save you hours of website research time and we eliminate two important questions: "Is this the best value for my money?" and "Is there anything more I need to know or do before I travel?"

This place is absolutely amazing the guy who help me is so knowledgeable and everything was great…read morewe had amazing travel

From the owner: Lotus Vacations is a luxury travel agency which specializes in small, luxury escorted tour packages…read morefor working professionals and those who have finished their career and who are interest in Vietnamese destinations. It will operate from two bases to better serve customers across Canada: one in Calgary, Alberta; the other in Ho Chi Minh City, Viet Nam. The founders and employees of Lotus Vacations are experienced travelers and certified travel consultants. We are knowledgeable, capable and passionate about the services Lotus Vacations will offer and promote. At the same time, we are looking at being socially responsibly and be accountable to our community.