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    Paradise Roofing

    5.0 (3 reviews)
    Closed • 9:00 am - 5:00 pm

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    Roof inspection

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    Merritt Roofing

    Merritt Roofing

    (4 reviews)

    First Ward, Uptown

    I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

    TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

    Cathey Roofing - Garland Municipal Center, Gastonia NC, Roofed December 2023.

    Cathey Roofing

    (7 reviews)

    Kenny, Lou and Gregg came out and repaired my roof today. They all were so pleasant and…read morerespectable. Went beyond what they originally planned with not added cost. They are the BEST!!

    Cathey Roofing installed a new shingled roof on our home in October 2020. While we had a few…read moremiscommunications during the install, Corey did a good job of resolving our concerns and it appeared all was in good order. What we didn't know is what was hidden under the new shingles. A few years prior in October 2016, he had brand new Velux skylights installed. Knowing that skylights can present the possibility of leaks, I was careful to choose a vendor that would use the Velux flashing kit and install precisely according to the manufacturer's instructions. I saw the skylight installation first hand including pictures of the completed flashing. It was pristine. Flash forward to a few months ago. We started to notice mold appearing on our living room ceiling. It wasn't in the skylight shaft but on the ceiling around the shaft about 8-12" away. We reached out to Cathey Roofing and they sent a repair specialist who said that the skylights "failed" and that was evidenced by the mold. Knowing how those skylights were installed and that they were warrantied, we reached out to the Velux dealer. They sent a representative who came and inspected the skylights and the flashing around them. The flashing had been damaged and the new roof incorrectly installed around the skylights. Cathey Roofing nailed THROUGH the skylight flashing when they reroofed. They also covered up the channels intended to divert water around the skylight rather than leaving them exposed as they should have. We even went so far as to arrange a Velux representative to train the Cathey Roofing team on correct flashing and shingling around a Velux skylight so that in the future they would not have a repeat of this problem. The shingles are actually bent and wavy around the skylights. Again we called Cathey Roofing and got no response. Finally, I texted Corey Cathey and laid out my concerns since he wouldn't return our calls. He stated that he would meet the Velux representative at our home and make it right. That has now been another ten days and Cathey Roofing will not answer the calls nor respond. The Velux rep has called and left two messages that have gone unanswered. The Velux folks have even gone to the address listed for the business but was not able to reach anybody. We have called and our calls and texts have been unanswered as well. Meanwhile, there is water damage and mold all over my living room ceiling from their poor quality installation. Any company can make a mistake. Reputable companies place a priority on correcting their mistakes because their reputation on the line. Cathey Roofing is intentionally evading having to correct their shotty workmanship. I do not recommend this roofing company and strongly suggest before requesting a quote you consider how very important it is for a company to stand behind their work.

    Home Genius Exteriors

    Home Genius Exteriors

    (11 reviews)

    Starmount

    We hired Home Genius to replace our siding and windows. While the quality of the finished work was…read moreok, the overall experience getting to that point was extremely frustrating. Our project began the week of June 8. We were initially told the siding would take about a week to complete and that the windows would be installed in one day once they arrived. Unfortunately, that timeline was never met. Shortly after the siding project started, we were told the crew had run out of materials. From there, the project was delayed multiple times. The windows arrived, and I took time off work for the scheduled installation and then received a call the night before saying the crew wouldn't be coming. We were given several new installation dates, but each one came and went without anyone showing up. Throughout the process, communication was disappointing. We often had to repeatedly call for updates, many calls went unanswered or to voicemail, and we were frequently given conflicting information. It felt like we had to chase someone down just to find out what was happening with our own project. Due to the conflicting information given, they agreed to put siding at the top of the front porch, however they did not. I have holes in the walls in the inside of my home where they put the nails in the siding, when I brought this to their attention, they said there was nothing they could do about it, that that was a common issue. Before I agreed to go with this company I was told they had insurance for any issues they caused but was then told the holes in the walls were something they would not fix. In the end, Home Genius did complete the siding and window installation almost 2 months later. However, the weeks of delays, missed commitments, lack of communication, and the inconvenience of having an unfinished home, made what should have been an exciting home improvement project far more stressful than it needed to be. I would not recommend this company to do any siding or window work based on my experience. Update to previous review I came home this morning to my siding falling off of my home. I have reached out to several people including the project manager, the sales rep, the project managers manager and the 800 number to let them know. I am highly disappointed, it has not been 30 days since the project was complete, and my siding is coming down.

    1/2 Star - Completely unresponsive and a total waste of time!…read more​I reached out to Home Genius to help with a siding replacement project. At first, they seemed professional, a representative came out, spent over an hour and a half assessing the house, took photos, and even went into the attic for what felt like a very thorough evaluation. He promised an estimate within a few days. ​Fast forward over two weeks: absolute radio silence. No estimate, no updates, nothing. The only communication I received was an automated text asking why I decided not to go with their services (which was complete news to me!). When I replied that I was still waiting for my quote, they just told me to call their 800 number. ​I called multiple times and sent several emails. No one answered, and no one ever got back to me. At this point, I seriously question the legitimacy of this company and their operations. It doesn't matter what the estimate would have been. I will never use their services, and I strongly encourage others to steer clear. Take a look at their reputation across social media regarding their communication, workmanship, and treatment of customers and contractors; save yourself the headache and go with a company that actually respects your time.

    Paradise Roofing - roofing - Updated October 2026

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