The current flooding event was the 3rd time I called upon Robert Kraft and his teams of experts in…read moreremediation, repair and getting my home back to livable. The first 2 times were for my prior home in Hickory NC. My home flooded with over a foot of water twice due to heavy rains and HOA's lack of proper response to prevent. This time - my fiancé's home flooded due to a pipe breaking which flooded into the crawl space and caused significant damage to the floors, walls and throughout the crawl space. It came to our attention when Aqua Water contacted my fiancé about the copious amounts of water being used at our home. Reached out to this company. The owner, Robert, came immediately; brought in his teams and began remediation. They worked efficiently, advising the plans to complete the work at hand - which was extensive. His crews including but not limited to Blake, Jerry, Derrick, Elias and others were professional and did their work as if this was their own property. Their approach to perform perfectionist work was remarkable! Hopefully, I won't have to rely on Robert again for a water event but if I did -- I would call upon him immediately . If you need a company who will take care of your property - make sure it's Restoration One of Gastonia - you will not be disappointed! Thank you Robert - appreciate your expertise & high standard for the crews you bring in to assist. I cannot praise you all highly enough !

8-15-20 @ 1:45am -- my home in Hickory flooded throughout with 5+ inches! I called on Restoration…read more1 of Gastonia - Robert Kraft was at my home with rapid response !!!! He extracted all the water, set up commercial dehumidifiers, and totally took care of all issues. He worked until 11am and then went to see if he could help the other 4 neighbors who suffered flooding too. I highly recommend Robert Kraft, Mitch and everyone at Restoration 1 of Gastonia. They work for the client first and foremost! They do a thorough, professional job and have the highest integrity. Robert responds immediately to all calls / his company has been a blessing to me on a time of distress! I highly recommend this company and group of people!

I was part $400 to get one handle replace and one faucet tub replace. Now my upstairs shower is…read moreleaking into my downstairs bathroom ceiling at which point they wanted to charge me $125. No thanks I'll fix it on my own. Should've done it on my own in the first place

Had Roto Rooter come by the shop and the tech did absolutely nothing. He claims he "snaked" the…read moredrains but the problem was not resolved. Got charged $500 plus for absolutely nothing, and the icing on the cake? The tech left a mess absolutely everywhere. Literally all of the bays were left with this nasty sludge that's being tracked everywhere. The tech seemed like he didn't know what he was doing and seemed like he was inebriated or high. I do not recommend this company and I hope this review saves another shop from the headache we have to deal with.

I cannot recommend this company enough! If you have any water damage issues, Jake from Carolina…read moreWater Damage and Restoration is the only person you need to call. Jake was at my house within 30 minutes of my first call. I had a leak in our 2nd floor laundry room that soaked through the ceiling, walls, and flooring on the 1st floor. Jake was quick to assess all of the damage and provided extensive photos/documentation for insurance. He even worked directly with the insurance company to make sure all the necessary repairs were covered. For the cleanup and restoration work, Jake was careful to protect all my belongings and he made sure I could live and work from home with as little interruption as possible. He organized every step of the project and was always responsive to calls and texts. He went above and beyond to get the project across the finish line, and I am incredibly thankful for all the work Jake and his team did on the house.

Surprise! Paul Davis was paid the money they were owed by the people who owed them the money and…read morethat wasn't me. Paul Davis bothered to work as diligently to collect money from the insurance as hard as they worked on making preparations to sue me, they may have been able to do what I did. I'm responsible for Paul Davis getting the money they so ineptly did not acquire a contract in writing when accepting a verbal "yes" from the manager of my insurance. claim! You're welcome Paul Davis.... And thank you for the threats, the holding hostage of my property, and the horrible communication of your intent that you would hold me responsible for your employee getting my home without proper documentation to do so. Then, holding me responsible for not getting that proper documentation and sending me notification of having to pay a bill that the insurance was supposed to have approved per all the text you sent me, which is the only reason I said OK. However, I'm still left in my predicament because my home is gutted, I'm still having to deal with the horrible insurance company. My choice of insurance companies is not anyone's fault but my own; however, I would rather have a place to live in a pot to pee in rather than me stuck homeless like I'm gonna be and I do fully blame this company for being in my situation. Thank God, I was able to stop their lawsuit since I was able to get WSOC TV channel 9's investigative reporter to help me in getting those funds for Paul Davis since their employees don't know how to get appropriate documentation prior to gutting someone's home, or at least my home! I will be getting my storage out of their control as soon as possible. Through this, I learned that they we're going to have me pay to have my storage returned to me, but didn't bother to let me know. It had already been paid for them to bring my storage to me or so it appears in the estimates I read through after educating myself extensively on this entire process. I really don't appreciate feeling as though things have not been provided to me in honesty and that is how I am left in complete understanding unfortunately!

Had an extremely positive experience with Paul Davis of Piedmont, NC. I especially appreciate them…read moreafter another company no-showed our appointment for an estimate and after being ghosted by a couple of different repairmen for a secondary job. After this, meeting with someone who keeps their word gains extra importance. The personable and professional Dean Flowers came out to give an estimate on water damage and possible mold. I was thrilled when I learned that the company would not only do the mitigation but the repairs as well. Making my life so much easier! Abraham Reyes was the project manager and was always timely, friendly and professional. His team was amazing, I really appreciated their workmanship, attention to detail, and that everything was left sparkling clean. Paul Davis worked seamlessly with our insurance company and we were so pleased with them that as mentioned above they completed a secondary job for us as well. We feel the services received were worth the money spent. As I told Abraham, I hope we won't need mitigation/repairs in future but if we do I know who we will call!