My wife, dog, and I recently stayed in Idyllwild for the first time...We really loved it, but had…read moreno idea what to do or where to do it..Our first stop was Idyllwild Head Shop...Not only do they have a great selection of pipes, water pipes, bongs, etc., but the young guy working there (whose name I believe was Ramy) was so helpful, not only with finding what I was looking for, but as a guide to what to do, what was open, and where to eat while we were in town...Ramy was our first introduction to Idyllwild, and they couldn't have asked for a better ambassador.

Not good customer service they have attitudes and entitlements problems with people buying their…read moreselections lol, weird Doesn't answer the phone like they're not a business. Wouldn't spend my money here. Just go to website for items you're looking for. You're welcome. Don't support this crap. Straight rude and uncaring of customers keeping their business open. Let their business crumble and then see if they change their unprofessionalism. This is Hemet, California.

This is the type of place that bro you to death when you spend money, but the first time you have…read morea problem they act like they don't know you anymore. I bought a pack of Backwood True wraps faithfully for almost a year. The one time I complained about opening a pack to find no wraps. They could have just gave me another pack. I brought the empty pack in the store and they made a phone call, (spoke in a different language) sounded Chaldean. Anyways they couldn't exchange it and said I can get it half off. My problem is I'm a regular customer that never complained. Even when they would sale stale wraps, wraps with little holes in them. I Never once tried to return a tobacco product and understand that they have a policy. But if you're a loyal customer I feel you should be well taken care of if the product they sold you is faulty, no good , or just wasn't in the packaging. Plus the inside of the packaging was clean. No tobacco residue, nothing, all paper. Grrrrrrr. Had me upset, I just knew they was going to take care of me. Especially after all the transactional conversations. It's cool though. I hope it's worth the bad review. Horrible business, inadequate customer service. I can't believe they offered me half off my next purchase. After all the money I spent with them. I'd rather pay a bum every week, to defecate on the door handle and have little buddy that opens the store to clean it off. It already smells like urine and trash by the door. Parking lot is always filthy. If you have to go to this store, make sure you don't touch the door handle or door for that matter. Use your foot or some gloves.

This place has been my favorite vape shop in this town! The service here is top tier with a great…read moreselection of items for you to choose from as well. And not to mention, this store has the best prices compared to the other vape shops in town. This shop consistently has vapes for $10 and they are decent. Compared to the other shops, I honestly hardly see $10 vapes and if they do have them, the vapes are usually trash quality. I love going here because they have the best bang for your buck!

Great selection. Chill environment. Goes and guys there great vibe def recommend. Great time.read more

Had a issue with a product, The gentleman that manages the store ,replaced with a new one .very…read moresasatisfied.

Staff is knowledgeable, friendly, and helpful. Great prices, very reasonable. They even offer some…read morefantastic deals on items from time to time. There selection of various products is incredible. My go to local smoke shop.

Awesome customer services and plenty of selections of vapes for your needs…read more Friendly guy!

Amazing service ! Very friendly staff ! This is for sure going to be my new go to smoke shop. The…read moreproduct displays are very organized + easy to navigate on your own. Also much better prices than another local shop i've been going to for 6 years

I had an issue with a defective piece (it happens) and a negative Customer Service experience last…read morenight. I even left a Review that took some real bad energy to put together, but after consideration of how all my other experiences are of this place I decided, before I removed my Review, I would go in and try to work out something a second time with someone else. It worked out smoothly, the details of which are between the shop and myself and let's just say I have been made happy, happy enough to leave this Review. 4 out of 5 Stars only because I had to even get on here to begin with, everything else was made right immediately. Goes to show you, sometimes you just need to deal with someone else when you're already kind of pissed. I take responsibility for my actions, my words and I'll be back. With a much better vibe. Thanks guys!

Horrible service and selection of vapes. I have gone to this smoke shop for 5+ years and after…read moretoday I'll go somewhere else to get my cigars since that's the only reason I kept going here. Worker is extremely rude and they waste your time by not even answering your questions.

One stop shop. Grateful prices. The owner is hands down amazing guy very honest and will help…read moreanyone he can

Cashier was awesome and very kind, the shop is full of all kinds of pipes, wraps, bongs etc. and…read morethe prices are extremely fair. I would definitely recommend coming to this place if you're a local who's looking for a great smoke shop

Love this stop!!!!!…read more Jeremy is always a AMAZING. He makes my day. I loving coming in when he's here. Also everyone is always so nice.

I came to return a product that was defective. Natalie was beyond sweet and helpful. Cassandra was…read moreincredibly rude and demeaning. The manager of the stores, Nick, was so kind and generous to offer a courtesy product not only for the defective product we had but for the inconvenience of overhearing her attitude towards us as he was on the phone with her. Cassandra then told us we better make a good review. So, in response... Natalie was outstanding. And so was nick, that's it.

They are just good guys. They have ordered things when they don't have them, and they always get…read morethem fast like they are on top of it. Every single worker I've dealt with was nice, and helpful. Every single one. Not to mention best prices in the area, By far the best.

This isn't the first time I've been sold the wrong set of coils. Kinda gets old when they handle…read morethe vape and you tell them it's a novo 2 and you get smaller. Fill one up at home. Too small!!!!!