I would give 5 but I %100 believe we were over charged for the items we got…read more We purchased a basic clear down stem that was $10 and the $3 for 10 they had for Incense . But somehow our total came out to $34 and some change. The female worker was already in a bad mood and seemed bothered she was even there. I asked how much the down stem was to confirm I wasn't tripping on the total, With an attitude she replied $10. I assumed he purchased something else. Nor did He question it further so I left it alone, but after leaving we in-fact only purchase the Stem and Incense so I couldn't help but think about it (lol). Adding in taxes it still did not add up to $34+... If anything it should've been around $23, We were %100 Overcharged.

Was a loyal customer. Yesterday i picked up an defective unsealed (maybe fake) loose leaf tobacco…read more Called in the morning to see if there's anything they could do, Alyssa, who is their cashier, answered and was really rude, unprofessional and honestly weirdly horrible with us when we were trying to tell them of the product. She said she would call the manager, and then said there was nothing that could be done, which is fine because i'll just go to another smoke shop. She was off standish when asking when a manager was in so we could talk to them in person, since he wasn't in right now, where she denied providing information. but wanted to write a review to warn others that they are probably buying fake product or defective from the store and if you have a complaint, they will be rude, sorta defensive, and have horrible product and customer service.

my bf and i came in last night around 10pm. the workers were very attentive and gave us a discount!…read morethe have a wide variety of glass that you don't normally see at other shops.

Sells fake wax/buds. Owner says they get it straight from the source then tries playing dumb like…read morethey dont know it's fake and how to verify the QR code. Insisted on selling me this specific brand and said it was legit that they got it straight from the source then tries acting like he doesn't know how to verify if the wax disposables he bought in bulk are real before he sells them in his shop. Bad business

Always feel welcome and the price is unbeatable. The glass and bowls are beautiful and affordable…read more Thank you to the gentleman in the back for always having a good attitude

Never open on time! Google said 8am. I got there at 8:30! The gate was closed, women inside shewed…read moreme away. Horrible experience hate I wasted my time & gas. This has happened multiple times to me only it seems, Starting to think she's racist

What a transformation, wow! Love love the new look/remodel, looks so much bigger & clean with the…read morenew tile & look. The walk-in cigar humidor, love the new look and all the new cigars you've added to your selection. Seriously this is always been the one stop shop for your tobacco and cigar needs. Mr. Kim is a phenomenal human being and his customer service is absolutely amazing making royal tobacco best tobacco/smoke shop in town. Thank you Mr. Kim for the amazing service and loving the new look.!

Owner is an awesome guy! I've known him for years. He always goes out of his way to make sure your…read moretaken care of. I highly recommend this store.

I had just moved back to town & made the mistake of going to "Smoke Shop" (Clinton Keith & the 15…read morenear Albertsons - don't go there. Language barrier & the Indian "mom" is rude). They're awful. So one day I randomly walked in to Maverick & never looked back. Tall blond "kid" has helped me each time I've been in & has answered all my questions. For instance, I constantly forget what kind of pods my vape takes but he'll glance at it for .5 seconds & knows which ones I need immediately. Zero complaints & I'll continue shopping there.

This is how you kill a business from the inside out. I…read morewalked into this smoke shop on a Saturday morning at 10:50 a.m. The place was empty--not "quiet," not "between customers," just empty. No one at the counter. No one restocking. No one even pretending to care that a paying customer had just stepped through the door. Eventually a kid drifts out from somewhere in the back like he'd been interrupted from something far more important than, you know, running a retail store. I asked for a specific product. His response? "I have no clue what you're talking about." Not "Let me check," not "What brand or style are you looking for?", not even a basic attempt to clarify. Just pure, unhelpful indifference. Here's free advice for whoever is actually supposed to be managing this place: when a customer asks for something you don't immediately recognize, you don't shut the conversation down. You dig. You ask questions. You try to figure out what they want. You write it down so the owner (assuming there is one who gives a damn) can see what people are actually willing to pay for. That is literally how businesses learn what to stock and what to drop. That is how money is made. Treating a customer's request like an inconvenience is how you guarantee they never come back and never recommend you. I started looking around myself because it was clear I wasn't going to get any help. I found some Backwoods that looked interesting and asked a simple, normal sales question: do these sell well? Once again--no clue. Zero product knowledge. Zero interest. The entire interaction felt like I was bothering someone who would rather be anywhere else. Short answers. Flat energy. Zero warmth. No attempt at hospitality, no attempt at salesmanship, no attempt at even basic customer service. It wasn't just unhelpful; it was actively off-putting. This is not a minor staffing hiccup. This is a business being run into the ground by someone who either doesn't know how to hire, doesn't know how to train, or doesn't care enough to do either. A smoke shop is a retail environment. People come in wanting products, recommendations, and a halfway decent experience. When the person behind the counter treats every question like a burden and every customer like an interruption, the store becomes a ghost town. And looking around at the empty floor on a Saturday morning, it is obvious that is exactly what has happened here. Businesses do not survive on product alone. They survive on people who want to be there, who understand the inventory, who treat customers like the reason the lights are on. Hiring someone who clearly does not want to work, who cannot (or will not) answer basic questions, and who makes the experience feel cold and dismissive is a choice. It is a choice that costs sales every single day. It is a choice that tells potential customers the place is not worth their time or money. And it is a choice that leaves a "poor little smoke shop" looking exactly like what it is: poorly managed, poorly staffed, and slowly dying under the weight of its own indifference. Owners: this is not how you run a business. Hire people who actually want the job. Train them. Hold them accountable. Or watch the place stay empty while customers quietly decide never to return.

Olde Town Smoke Shoppe has been around for a long time and I've been buying cigars from them for…read morequite a while when I've found myself in Temecula. They carry a fantastic selection of cigars and I've never had difficulty finding something I like. I've even managed to find some of the "Feral flying pigs" on a few occasions which aren't the easiest cigars to come by. The gentleman who I'm assuming is the proprietor of this store is always very kind and helpful when I've been in here and has also welcomed my wife when we've had cigars in the shop. The location is fantastic because you can take your cigars to Stone Church next door and sit right in front street, enjoy a cold brew and watch all the cars and motorcycles. The location is actually quite perfect. Olde Town Smoke Shoppe is the best cigar shop in the area and I can't imagine a reason I'd ever need to go elsewhere in Temecula for cigars.

Visited on 9/27/26, nice antique looking shop on the inside. Good service, but was hoping for more…read moreof a selection regarding cigarettes and little cigars. Seems more focused on cigars which they had a large variety of. If you like cigars this place might be good for you

I just ran into this place. I'm in a big hurry. I normally go to my regular place on Temecula…read moreParkway but I thought I'll get a fogger refill here if it's a good price I asked the guy how much he told me $20 when I went to pay, it was $23 this guy is charging 15% tax here in California. This is illegal in California. The most you can pay is 8 to 9% tax and any other fees they have to be included in the price on the shelf. this guy is intentionally misleading the public with one price and then charging what he wants at the register. This owner is now angry and claiming it's because I use a credit card. This still doesn't change the amount that you were allowed to charge for tax in California. You can see his review below. If you wanna know anything about this business owner doesn't get more unprofessional. Business owner telling a woman to come in and say it to his face. Why do you think that is? What do you think he will do? Why should I be afraid of him? I think now I'll just report this place.

They sold me a faulty torch and would not exchange it when I returned an hour later. The man behind…read morethe counter was not familiar with the merchandise. The whole experience was a waste of time and money. Don't shop here. Holy Smoke or Vibes are cheaper, and value neighborhood business. Kalmia and Adam's is a bad neighborhood as you have to pass the police station.

Was a weekly customer until they patronized me and told me it's my fault they sold me a fake…read moreproduct and that since I didn't open it in front of them and prove it's not a used error then ur out of money and ur product. Disgusting way of doing business. And can't seem to accept criticism in words that describe how they are as a person. The word will be spread. I told you.

Disrespectful service. Obnoxiously overpriced items (15$ USD for 3mg Zyns pouches). Had ID ready…read morefor counter, super respectful to the operator behind the counter and he repetitively tells me "you're suppose to be 20, you're not 21." Birthdate April 2004 son. I paid with Apple Pay and he threw away the receipt without asking if I wanted it. Wonder why? 3mg Zyns at most are 8$. Poor service, shady atmosphere. Can't believe this Russian dude opened a shop in a city this nice (Murrieta). Do NOT go here unless you're desperate like me, I was too lazy to make a drive to the Madison Ave. Smoke Shop.

Awesome customer services and plenty of selections of vapes for your needs…read more Friendly guy!

Amazing service ! Very friendly staff ! This is for sure going to be my new go to smoke shop. The…read moreproduct displays are very organized + easy to navigate on your own. Also much better prices than another local shop i've been going to for 6 years

Mark is a true homie! His service is great, recommendations are top tier, and always has the hook…read moreup! Definitely the smoke shop to go to for all your smoke related needs. They have an overall awesome selection as well as things for a good value. My husband and I have been coming here now for like over a year and always has been good. They also have snacks and fun little fidget toys that I usually end up getting. They also have sports cards and POKÉMON CARDS! The guys that work there are always so nice and always in the mood to crack some jokes and just vibe with you. So yeah highly recommend!

Ok smoke shops are smoke shops but this one hands down is legit they have all the things I can…read morethink of u need smokes they have it vapes they have everything u think of bongs haha best in town for the price and good quality mark the owner is the man the guy is true business man and couldn't be more happier to support do t go anywhere else besides here best prices in town