I give them a zero rate it has a start because it won't let me post unless I choose a star I have…read morebeen promised a pool and lied to over and over I was patient and kind and tried to understand but lie after lie has upset me and the owner has done nothing to make it right and the lady behind that desk cussed me and yelled bc they didn't have what I ordered she's a burnt out and this pool place is horrible over priced and liars DO NOT WASTE YOUR TIME NOR MONEY.

From the owner: Pool Supplies Pools Repair…read morePool Installation Pool Packages Pool Maintenance Pool Chemicals

Very rude management, they seemed helpful until I made purchase and then afterwards I had issues…read morewith spa and they no longer wanted to help. From here on out I will purchase my chemicals and products elsewhere.

We purchased a Caldera Spa in March of 2023. We purchase chemicals and supplies from this business…read moreon a monthly basis. There was an issue with water not properly being pushed through the spa lines. Under warranty we requested a tech to service the tub. Issue resolved. However a year later we received a rude telephone call demanding payment and a threat to be reported to collections for an unpaid service call. No invoices were ever received, nor on any occasion of being in store was this mentioned. Under warranty we were told service calls would be covered. It was never disclosed to us that they have to submit service calls to Caldera for approvals and if denied the service call fee would be our responsibility. The lack of communication is an issue, and upon trying to discuss the situation with a manager, it was apparent customer service was not a priority. The manager also refused our payment and stated "there's no where else for you to get assistance, good luck, and get out of my store."

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

Nice to be able to get advise on our pool. Free water testing.read more

Poor customer service. Came to home to fix hot tub heater. Found problem but did not have part. Was…read moreto find part for repair...they say cant locate. I found online in less than 5 minutes...called to tell them I found part and have them intall...THEY REFUSED All they are after is $132.00 for service call & 1 Hour looking at tub.

From the owner: Sell, build and maintain pools and spas. All pools are built…read moreby us as a experienced general contractor with thirty years of experience. Certified Pool Technicians on staff to handle all maintenance and water chemistry. Service technicians available.