Dear Committee Members and Treasurer,…read more
I hope this message reaches the owner of the school as well, as it addresses an important concern regarding the treatment of community vendors by representatives of the committee, Ani and Angie.
In March, I was approached by Ani about providing floral arrangements for a Mother's Day lunch at Castaways. After a consultation to discuss details and budget, I provided a proposal, including a sample centerpiece, which the committee and parents enjoyed. We were thrilled to be selected for the event on May 3 and accepted a $1,000 deposit, as outlined in our invoice.
Our proposal clearly states that deposits are nonrefundable and nontransferable, with the remaining balance due 15 days before the event. However, as the date approached, my assistant and I made several attempts to finalize details and settle the remaining balance. Ani informed us that we would need to coordinate payment through Angie.
Unfortunately, our attempts to communicate with Angie were met with resistance. She questioned our request for payment ahead of the event, despite our clear policy requiring full payment prior to ordering flowers. After negotiations, Angie decided to reduce the order value from $3,800 to $2,700, leaving a balance of $1,700. We continued to reach out for the final payment, but communication was inconsistent and often unproductive.
On April 17, I informed Angie that without payment, we could not proceed with the floral arrangements. After weeks of silence, I received a last-minute text from her on May 1, confirming the centerpieces, which left me frustrated. I reached out to Ani for clarification, but was met with vague responses, including claims of a check being mailed, which we never received.
Ultimately, on the morning of May 2, I was informed that they were canceling their event due to our inability to order flowers--an outcome that was entirely outside our control given the lack of payment and communication from their side. This situation reflects a troubling disregard for the policies that protect our business and the community relationships we strive to maintain.
I urge all vendors to be cautious when engaging with this committee. The management of this event has not only wasted our time but has also impacted our business financially. It is disheartening to see representatives of the school behave in this manner, ultimately tarnishing its reputation.
I have been in business for 20 years and have worked with numerous schools, but I have never encountered such disrespect and lack of professionalism. I hope this message prompts a reconsideration of how community vendors are treated and the individuals representing the school.
Thank you for your attention to this matter.
Please understand that as much as your concern is to remove our review, my complaint. I will rewrite and repost my review. instead of getting my complaint and feedback deleted your concern should be addressed and apologize for the inconvenience and behavior you have caused toward our company.