I went to PUC when I was bit by a dog. I saw Vanessa Demoss who has seen me before. She is so…read morepatient and provides such excellent care in my opinion. She listens attentively and lets you get your questions and concerns out without making you feel rushed. She takes the time to answer any and all my questions never making me feel like I'm asking too many or I need to hurry up. She always explains why a certain medication will work better than another and not only that she's just very kind and compassionate. It makes me feel like I'm always in good hands. Also, I would like to say that Prestige urgent care is awesome. Anytime I've called the receptionist at the front desk have always answered my questions or if I had a question for my doctor, they gave the message to the doctor and got back to me just like they said they would. The medical assistance that have called me back to answer questions have all been nothing but wonderful. For this reason, I decided to join the monthly membership. I feel like I have a place I can go and take care of all my health needs in one spot, which is really nice. I've been to all the most urgent cares in Redding and I'm not trying to say anything bad about the other ones but for me and what I experienced I just feel like there's no comparison. They are more organized and efficient and have always provided top-notch Excellent care.

4th time coming here, it was never a wait longer than 10 minutes even considering there was 5-10…read morepeople each time in front of me. I am not a annual member so my offive visit is like $100 or something vs the $25 co pay at other walk in clinics. Paying the extra money was always worth it when you are seen by a doctor fast. Today i got here at 11:24 and had one lady in front of me. 56 minutes later I am still in the waiting room. I will go to Hilltop medical next time and save 75$.... the front desk staff said they are shortstaffed of doctors... Either way, I am glad I dont pay 1000$ a year for a membership to still wait just as long as a walk in clinic for much cheaper. Very dissapointing

Solid surgical experience, but where Mercy really shines is in their post-surgical snacks. The best…read morejello and graham crackers that you'll ever have. Highly recommend!

Quality of care!! My…read morehusband suffered a stroke in Dec. 2025 and was admitted to ICU. He remained in ICU for over a month, overly sedated & restrained for unreasonable purposes. Why would someone overly sedated with horse tranquilizers need restraints??!!! He did not receive proper hygiene, hydration or mouthcare which resulted in bed sores and severe dehydration!!! I also noticed bruising on arms and inner thighs which have been documented & photographed for legal purposes!! After enduring my husband's treatment or better words, lack of appropriate care, I demanded him be discharged and transferred to Accute Rehab-SAC immediately! There he received dignified care & treatment. His recovery much improved tremendously!! TO BE CONTINUED...

My daughter was having ear pain and a slight fever so I wanted her to be seen, was told it would be…read more2 hours before we were seen and it would be better to come back later around 130pm (3hrs later) but I stayed. Then because my daughter had a temp of 100.1 the provider said we were not allowed to wait inside. Was told she would need a Covid test and flu test before being seen.. Covid test was supposedly positive so we were then turned away. Did 2 Covid tests at home and both were negative! Went to ER and my daughter had a ruptured ear drum! Thank god for ERs because urgent cares in this town are horrible! To top it off another pt got a $300 bill because they did not tell her that her insurance was out of network! Horrible service! First and last time I'll be going here. Also nothing online about insurance, so I'll post a picture of what they had taped on the front desk!

I had a great experience here. The reception workers were great. MA Katie was very nice too. Pete…read morewas wonderful and I loved my doctor Mike Jorde. Thank you all very much! This team is super helpful

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

Waiting times are horrendous I was first one in the door when opening been waiting 2 hours haven't…read moreeven been brought back

Excellent care, I joined 1yr. ago and have never been taken care of by any other medical team as…read morewell as the staff and medical team at Intregrity Medical Group! They are professioal and caring !

They refused a simple mono test because they close at 6pm. We arrived at 5:20. Truly UNCARING AND…read moreUNHELPFUL.

Id like to update my review because I did go back to sutter with much issues getting seen there…read moresince I no longer live there but was told NOTHING had changed I didn't need a procedure. I am so angry this so called DR. wanted to do a painful procedure on me just to make money. And all because eveeryone is too lazy to review my other chart. Between this and the other experience I had with him I will never go here. I do not reccommend this place at all.

Get a second opinion! This Dr. told me I had something very concerning going on. He scheduled me…read morefor a biopsy in his office. After reading his reviews, I decided to move my care elsewhere. I found I did not need a biopsy, I had nothing wrong with me. This Dr. was going to perform unnecessary procedures on me. I am so glad I got a second opinion!!!