Id like to update my review because I did go back to sutter with much issues getting seen there since I no longer live there but was told NOTHING had changed I didn't need a procedure. I am so angry this so called DR. wanted to do a painful procedure on me just to make money. And all because eveeryone is too lazy to review my other chart. Between this and the other experience I had with him I will never go here. I do not reccommend this place at all. read more

Get a second opinion! This Dr. told me I had something very concerning going on. He scheduled me for a biopsy in his office. After reading his reviews, I decided to move my care elsewhere. I found I did not need a biopsy, I had nothing wrong with me. This Dr. was going to perform unnecessary procedures on me. I am so glad I got a second opinion!!! read more

Dr Grady chose not to refer me for biopsies for 5 spots on my breast. My mammogram studies showed an issue for at least 1-2 years but he just wanted to watch them by having me return every 4 months for imaging. At one point when the technician was out for surgery, I went to a real women's imaging center where I got excellent care. After one look at my imaging I was immediately sent for biopsies, and was diagnosed with a potentially aggressive DCIS HR2+ breast cancer. He justified not sending me for biopsies sooner by saying we just watch it. Watch it for what? Watch it turn invasive and kill me? This guy is horrible and Monica on his staff is rude and lacks compassion for breast cancer patients. Go to Dr Osgood or Dr. Strickland for your care. And they do excellent surgery. read more

I have now been to Dr. Grady's office 4 times in 6 months. Each time I was asked to come back a week later for another more focused Dr run ultrasound, and each time was expecting a biopsy. Yesterday, I went back for the focused US and Biopsy...I was told "there is something still there, but it's not the worse I have seen, " Mind you--before I went back for the second visit in a week, I asked the office staff before I left the follow up if they would be doing the biopsy, and followed up with a phone call to the Nurse, both said yes and even clarified the type of needle etc. So, I worry and stress for a week, take a day off work, go to the appointment, scared and anxious to get this done so I know what we are dealing with...... Dr. Grady tells me to lay down on my back, I do and try to put my knees up as I have severe lower back pain, he tells me no, put them down so you don't fall off the table, ok, how about you add rails or offer a wedge to go under someone's knees? Even my eyebrow professional does that. Then I moved one arm to adjust my glasses, tells me not to "wiggle." Literally tore my drape open by the shoulder to expose the area he wanted to ultrasound again and said yeah, that will work. He does the Ultrasound, which should not have hurt, but actually did and says, "its changed a little, we will see you back in 6 months." Yep. No, you will not. I already have transferred my care to Dr. Strickland at Valor, as my PCP told me to do about 5 months ago. Trust your gut, I have now wasted six months, and I still have no knowledge if it is benign or cancerous. I am embarrassed I didn't speak up sooner or trust my instincts. I have worked in Healthcare for 20 plus years, know how to navigate the system and still his office failed me. Do yourself a favor and do not go to this office. read more

The clinic is convenient and 'most' of the staff is nice. But the doctor himself is not someone I could ever recommend. He hurt me terribly during a biopsy he performed (not waiting long enough for the numbing agent to do its thing) and then called me days later breaking the news this way: "Yeah, it's a cancer." NO bedside manner! And if you are questioning what he tells you to do, or are looking for alternatives, he will tell you that if you don't do as he recommends, you will die. That is what he said to me anyway. "Do chemo, or die". Well, I didn't do chemo, changed doctors, am cancer free right now and still alive. read more

Their office told me my ultrasound would be $200 to $300 after insurance. And it was over $500 dollars, and they will do nothing to help me. Wish I would have got the estimate in writing. read more

I was referred to North Valley Breast Clinic by my primary doctor when a lump was diagnosed as cancer. Dr. Grady got me in right away and did some additional testing. Dr. Grady did my surgery very soon after the testing and I was very pleased. He is kind and compassionate and helps you through a very difficult time. I am now completely cancer free and Dr. Grady respected my wished for extended care after surgery. I truly believe he saved my life and I wouldn't make any other choice in my selection of doctors. read more

I was never seen by the doctor nor has anyone followed up with the results. I was told at the time of service in September that the doctor was not in, but would review my breast exams, mammogram/ultra sounds, and would call me with his findings and the office would send out a report. As of thus date, I have not received a call nor a report. I called the office in October myself and was then told that they didn't know when a report would be sent out. Today I received a bill for further payment for the ultra sound even though they told me at the time of service my portion would be and had me pay it at that time. I called their billing office and was told to call Doctor's office. No one answers. No one has returned my call. read more

The only practice to go to for all breast needs! The Doctor is highly knowledgeable and the staff are so kind, fun and helpful. No need to bother going to any other place for annual imaging, unless you want to wait weeks for your appointment and results. I'm one year post breast cancer and I won't recommend any other. read more

If I could give this place minus 10 stars I would! My doctor gave me a referral to this place on May 20 - today is July 18. I have been calling weekly with no success in getting a call back. About 3 weeks ago, I finally got through to a live person who told me the scheduling person was with another client and would return my call - 3 weeks later I am still waiting for that call. When you call, their answering machine does not even identify the business you are calling. Just something generic like "we can't take your call, leave a message. if you are trying to reach Dr. XYZ, you can page him at........." Called MD Imaging and they scheduled me immediately. They are fast, professional and courteous. read more

As a former employee and a lifelong patient, I've been to four conferences internationally and Dr. Ian Grady is well-known worldwide for his expertise. I, however, also appreciate not only his talent but heartfelt compassion. Northern CA is fortunate to have a breast specialist of his caliber in our small town. He lights up when he discusses advancements in a cure and how promising it looks to have one in his lifetime. He makes biopsies as physically AND emotionally less stressful with his reassuring words and how we, on the table, are the ones in control. I've never had a more intuitive specialist and he doesn't do unnecessary procedures. I witnessed this as an employee of 5 yrs aiding in biopsies. I wouldn't let my mother or daughter's be in anyone's care other than his. Thank you for the lives you've saved and making the journey a little less frightening. Godspeed, Doc! read more

My problem with this clinic is this. I was referred here after a routine mammogram showed "something". I've had this happen before, and did all the follow up at MD Imaging. I've always just had everything be covered by my insurance 100%. I have great insurance. This time my doctor referred me to this clinic for follow up, so I went here. I walk in and they do a ton of mammogram pics from every angle. Then they say I need an ultra sound, and it's going to be $250 out of pocket in addition to the $70 office visit fee. I was like that's a lot of money, never had to pay that much out of pocket ANYWHERE. So I said I really would like to see what the doctor thinks of the new mammogram shots we did before I pay that much for the ultrasound. They said ok... the doctor comes in after a while, and says he doesn't see ANYTHING abnormal. He literally said it possibly was just read wrong at the first mammogram but then he said "but I can't be 100 percent sure without the ultrasound" so, still pushing for an ultrasound on the thing he just admitted he is not seeing. A little too used car salesmen of an experience for me. read more

I had a pleasant experience for the most part. Monica was a little rude on the phone when I scheduled my appointment, but the rest were friendly when I went in. I liked how thurough they were. It was my first mammogram. THere was something on the scans that was troubling so they did an ultrasound too and took extra pictures. THe only other downfall was that I was there for over 2 hours. That was kind of nerve wracking. The only other thing I would say is that Dr. Grady doesn't realize how thin his patient walls are. I could hear his discussions with other patients loud and clear when I was in the room waiting on him. He definitely has a voice that carries. read more

I rate Dr. Grady and his staff with very high marks. I am a hard person to calm down, and Dr. Grady and his staff always were there for me in my most darkest moments. They always answered all of my questions, which sometimes I can go a bit over board. They were always nice and considerate and patient with me. Going thru breast cancer is so hard that I can't even begin to describe it. But Dr. Grady and his staff always reassured me in every possible way. I would recommend this Doctor and his Staff to anyone. Thank You, Loreen Becker, Redding, CA. read more

I was referred by my family doctor and I couldn't be more happier. Dr. Grady is wonderful as well as his staff! When I first diagnosed with breast cancer they were very good at answering all our questions and even having us come to the office without an appointment. I wouldn't go anywhere else. read more

Do not go here! When I went for my mammogram I was asked if I wanted a sonogram as well. I asked how much it would be and they said it would be very minimal because I had double insurance. Then I was billed $180 and when I called to get someone to talk to about it they just referred me to their billing department, which said it was not billed as preventative (like I have any control over that!) I was also treated more roughly then I ever have been before during a mammogram! Stay away from this place! It is not run like a medical clinic! read more

The review just prior to mine is incredibly familiar to me; I can't believe what I'm reading. I had the same experience with the office. Repeated attempts to get a phone call back were all in vain. My situation left me feeling very scared and insecure and the women in that office did NOTHING to address my concerns but lie and promise to make sure my calls were returned which they never were. If you want to blindly follow standard procedures without questioning, then North State Breast Clinic is for you. If you care about your health and want to be informed about your medical care, do not go to North State Breast clinic. read more

I was referred to Dr. Grady by my doctor after my regular annual breast exam. I was contacted by his office promptly (within a day or two) to schedule an appointment. I was offered two different appointment times, both within the next couple of business days. Testing, diagnosis, and treatment were all done at my original appointment in less than two hours. The staff and the doctor were friendly, caring, professional, and competent. Dr. Grady patiently answered all of my questions and even did a breast cancer risk assessment and prevention plan for me. The gal who performed my ultrasound said she had only been there for a few months, and Dr. Grady had someone shadowing him as well, so it seems like they may have switched some of their staff since the negative Yelp reviews were written. Regardless, no complaints from me. read more

Dr. Ian Grady diagnosed me with breast cancer Dec. 23rd, 2014. He delivered the information in a way that was sensitive, kind and gave me hope. I was nursing my son at the time I was diagnosed and had undergone two biopsies. On Christmas Eve my lactating breast had started leaking from my biopsy site and I didn't know what to do about it. I was also an emotional wreck. My husband called Dr. Grady on his cell phone at around 8pm on Christmas Eve. Dr. Grady answered his phone!!!! Dr. Grady was able to let us know what to do and also calmed us. We will never forget that he did that for us. Dr. Grady did my bilateral mastectomy. It has been four years. Besides the scars, I have NO side effects from my surgery. I had 11 lymph nodes removed. I have NO lymphedema. I have NO pain. I have full range of movement in my arms. Dr. Grady also knew that I wasn't done growing my family. He knew that I would need chemotherapy and made sure to put me in contact with the right people to discuss my fertility options. I appreciate that he made sure I had all the information I needed to make important decisions. I will forever be grateful for Dr. Grady's skills that have allowed me to go on living. read more

I feel so blessed that I was sent to see Gr. Grady in 1998. He has been my doctor ever since. He has held my hand through many scares and then pretty much carried me through the cancer stage of my life. Dr. Grady has been with me in surgeries that had nothing to do with my breast, but scared me so bad I didn't want to go. He offered to assist on a back surgery I had shortly after my cancer. Getting rebuilt in Redding after my mastectomy was not an option for me. Dr. Grady found and sent me to a wonderful doctor in San Francisco where, once again I was treated so well and I was able to trust as Dr. Grady chose this doctor for new! Dr. Grady did all my follow up care so I didn't have to travel so much. Dr. Grady is truly the best, most compassionate Doctor that I have ever had! I am grateful to,be his patient! I also feel the need to mention what a wonderful office staff he has. The girls in his office have become good friends of mine. I know that at any time I can call and get a cheery hello and a reassuring voice helping me to get in right away. So thank you also to Tara, Sandy, Nellie, and Marie for always holding my hand when I come in and helping me climb down off the ceiling! I live you girls! read more

A kind, caring doctor who is generous with his time. It does not hurt that he is very smart and knowledgeable too!

This Review was given one star only because you cant choose negative stars. I started seeing Dr. Grady about 6 months ago for a lump I found on my right breast. I am 31 years young and was extremely surprised to find anything. I made a mammogram appt and went and met Dr. Grady at North Valley Breast Clinic off Buena Ventura. They got me in fairly quickly which I thought was great, but I am now realizing that everyone is just a dollar sign to them. I was seen and had an ultrasound done and they decided it would probably be best to take it out, as they couldn't biopsy it as the lump was sitting atop a large vein. After being told, they were not sure what it was but that it could be nothing or could be something. The surgery coordinator Tara then told me they would call me the following Monday. Given that was Martin Luther King Day, I didn't receive a call, so I waited for a call Tuesday. No call. I waited all day Wednesday then finally called them at about 330pm. I asked for the Office Manager and told her it was important that I speak to someone regarding the unprofessional manner I had experienced. Tara then got on the phone and apologized, making a few excuses and basically blaming Patients Hospital for not doing their part but then "promised" me no matter what she would call me Friday and at least let me know where they were at with scheduling my surgery. Friday came, I waited until 4pm then called. I was met by a lady on the phone who told me Tara left at 1pm that day for the weekend. Being highly irritated at this point, I explained my situation and explained to her that I felt, disregarded and that they were dealing with a sensitive case very unprofessionally. She said she would "write those words down and put a big exclamation point on the sticky note on my file" so that I would get a call back Monday. After being told many times before they would "call me back" I waited until almost 12 today Monday Jan, 27th and no one had called. So I decided I would "follow up". I called and asked for the office manager and was told when the voice came back on the phone that Tara was busy waiting on hold and that they would "call me back" at this point I said firmly, "no, I can wait, I have lost some faith that anyone will actually call me back" the lady on the other end laughed and said "well its not even noon yet so Id say that is not accurate" I said "I just feel that I have been disregarded and your office has been really insensitive to my issue" I went on to say "everyone I have spoken to about the way your office is handling this has been appalled at how you are treating this sensitive issue" Rather than apologizing she went on to laugh a snarky kind of laugh and said "The fact that you are going around gossiping about our office is a red flag and we don't need patients like that anyway" I said "gossiping?! I am simply trying to understand if this treatment is crazy or if its just me!" she proceeded to yell over the phone in order to speak over me" at that point I "promised" I would be contacting the Better Business Bureau and the medical board of supervisors which I fully intend to do. I have NEVER been treated like such trash by anyone, let alone a business who is supposed to specialize in treatment of woman and woman's problems. So now not only do I have to find another surgeon, but I have to worry about what is inside my body for another who knows how long because of this office's in ability to treat patients with respect and dignity. I have to walk around and wonder in the back of mind if I truly do have cancer or if its nothing to worry about when, had they done their job and followed up with me and Patients Hospital I could be having surgery this week and putting ease to my uneasy, stressful mind. I beg of any women dealing with similar issues, DO NOT SPEND A MOMENT OF YOUR PRECIOUS TIME AT NORTH VALLEY BREAST CLINIC!!! They will waste your time and money and then treat you like a piece of trash when you start making them responsible for their actions. read more

My visit to Dr. Grady's office was terrible. I was referred to their office after finding a concerning lump, and as a 27 year old, am too young to be concerned about these types of things. Dr. Grady himself was fine, decent, polite, and professional, but his staff was far from that and had horrible bedside manner. As I was getting my 3D ultrasound, the two women performing it, kept making comments like "Wow! You're such a baby! You're so young! You shouldn't be having problems!" Which I was well aware of myself and didn't need the extra reminders of how I shouldn't even be having problems or making a visit to their office. Instead a little reassurance and compassion would've been nice. The two women then spent the 20 mins I was in the room, lying completely exposed on the table, walking in an out of the room as they please, and even leaving the door to the hallway wide open, until they decided to come back in the room. All decency and respect was thrown out the window, especially when they spent the majority of the time gossiping about their fellow staff, Dr. Grady, and they would not stop complaining. The woman performing the ultrasound even made a gasp and said "Oh Dear Lord!" when she came across the concerning lump. After my 3D ultrasound, I was told by Dr. Grady that my lump was still concerning, so I needed further testing with a regular ultrasound and possibly a biopsy. Unfortunately their machine was broken and I had to wait for them to call me when it was fixed. I then had to pay a large amount upfront, when I normally never do with my insurance coverage. The following week, I called to followup since I hadn't heard from them, leaving a message and they never called me back. I then was persistent and called the next day, in which I had a very rude interaction with the woman on the phone. At this point, I had enough and wanted to go elsewhere for the further testing that was recommended. A week also felt like an eternity to wait when you are told something is wrong with you. Dr. Grady's office finally called to schedule my needed ultrasound another week later, which I scheduled in case I couldn't get into a different Dr's office sooner. After I got an appointment elsewhere and they were losing my business, I called Dr. Grady's office to cancel. I was then referred to Dr. Sandberg and she was a little confused as to why I was getting further testing done, as she thought my 3D ultrasound and report that was forwarded from Dr. Grady's looked fine. She did an ultrasound, was extremely informative, and told me I was completely ok! The next day, I received a phone call from my family doctor, the one who originally referred me to Dr. Grady's office and then to Dr. Sandberg. They were confused as to why I thought I needed to see Dr. Sandberg or get further testing because they got a report from Dr. Grady stating that I was completely fine, my first ultrasound was normal, and there was no need to do another ultrasound or get a biopsy. So basically, Dr. Grady's office took advantage of a scared patient, and tried to do unnecessary testing and imaging, just so they could make more money. This only worked until their business went elsewhere and then the truth came out. Their morals and bedside manner are disgusting and I wouldn't recommend anyone to go to this office... unless you want to be scared, uncertain, and drained of money. read more

I don't quite understand how this clinic doesn't have 5 stars as it is the best I have ever been to for mammograms, and the staff couldn't be any better. Some of these postings about the clinic are hogwash. Dr Grady is excellent just like his staff. MD Imaging I use to go yearly until my Doctor referred me to this Breast Clinic, what a difference, more thorough with the exam. read more

I was totally clueless what a huge difference there can be when choosing breast care providers. I am so glad I was referred to Dr. Grady. He took extraordinary care of me all the way from diagnosis, surgery and follow up. When I had some medical concerns, he personally called me on the weekend and made sure I was seen right away. Redding is privileged to have such a dedicated surgeon who stays up on all the latest research. read more