The management of Macquarie Centre Pappa Rich has recently changed and the customer service has deteriorated tremendously. On the door they didn't ask for our family of 4 with a small baby whether we needed a high chair or not, rudely asked us to leave our baby stroller outside the restaurant (hence take our baby in our lap), and sat us at the end of the restaurant close to the toilets where they could not place a baby chair. When we asked for a baby chair, the manager (an Indian guy) rudely asked us to leave this table, go outside and then wait to be seated again at a table where they can put a baby chair. In all this, he didn't apologise for a second, didn't show any consideration that we have a small baby with us, and had a very demeaning stance with us. It could be driven by racist behaviour since we are a South Asian family and hence he felt he can get away with treating us poorly. Eventually we left the restaurant without having food there, and would definitely not go there ever again. read more

Handy for a meal before the movies. The wait for a table can be around 10 minutes during peak dinner times, but it is definitely worth it if you're after a nice Malaysian meal. While the taste is slightly lacking compared to the Chatswood PapaRich, this smaller venue still serves up consistently delicious classics like the Wat Tan Hor and chicken rice. The service is prompt and to-the-point, if a little rushed, but that's to be expected during busy hours. read more

See all

Lines don't lie for a reason. Everything here satisfied our Malaysian cravings and admittedly more. The chicken and beef satays were well cooked and flavoured. Along with the sauce and fresh cucumbers you can't go wrong. The beef rendang was melt in the mouth delicious and the dry curry egg noodle with chicken was a surprise. The chicken was moist and the flavours between the soya and curry was unique. The service here was efficient and no fuss. Will definitely be back. read more

PappaRich - Roti bom with sugar and condensed milk - Restaurants Near Me - North Ryde, NSW

There was a short queue in order to get a table on a Saturday afternoon. It's full of families here eating and shopping at the same time. The iced teh tarik is very fresh and tasty. The pan mee anchovy soup was sort of bland but if you add the extra sauce on the side in it, it makes it taste so much better and makes it spicy too! I thought the roti was mediocre. There was a 10 minute wait for it to come out and it was sort of flat. I was expecting it would've been more fluffy and hot but it was just okay. It seemed like a pretty average Malaysian restaurant. read more

See all

This is really a 3.5 in terms of Sydney dining, but in Sydney, we're spoilt for choice when it comes to great options. If PappaRich were anywhere else (but Malaysia / Singapore), I would have given it a 4, so I'm going to stick with a 4. Luckily, I came with a big group so I was able to sample a lot of dishes! Prices are reasonable, atmosphere - casual dining, food - could be better but it's above average. Laksa was great! One of my favourite dishes. The other noodle dishes were just okay. Skewers were a bit chewy. Kaya toast is a Malay favourite, fluffy crispy toast with condensed milk - definitely my favourite of the day! (Some would say that it's an acquired taste.) But at $4.50 for a piece of toast, it's pretty exxy. Teh tarik - traditional Malay drink. Hard to go wrong with this. read more

See all

The deep-fried fish curry noodles is my favourite choice here. But there are lots of other good options. Can be a long queue at times, but there are lots of tables so turnover is quite quick. Its a bit expensive for a place in a shopping centre though read more

I've been to PappaRich before so know what I was expecting. Definitely a great place to have authentic Malaysian cuisine however I have rated it the 3 stars because of the very long time I had to wait before getting served my Roti with eggs/onions. My dining companion had almost finished her meal before I got mine. I noticed everyone else who ordered Roti in the joint also waited quite a while. This is after asking twice how long the Roti was going to take. read more

PappaRich - Restaurants Near Me - North Ryde, NSW

See all

Went there on a Wednesday night in a group of two adults and one baby. Got to the restaurant around 7.15pm and there was a line of about 20 people. Fortunately they operate on a ticket system so there is some form of order. We waited for approximately 20 minutes before we got a seat. In terms of seating we were ushered to a nice corner table so it was quite secluded, which suited our preference. The fit out is beautiful and tables well spaced. Table size may prove inadequate if you order more than one main and one drink. Baby seats provided. I did not see any prams but I did notice a few tables with babies. The waiters were friendly and responded promptly to our requests. I do have one issue which I will touch on later. Orders are done via writing what the serial number of your meal on a form and when you are done you press a button that is akin to a doorbell, which subsequently alerts the waiters. The menu is extensive and covers a multitude of rice, noodles, curries, desserts and drinks. We ordered the roti canai, hainanese chicken rice with fried chicken chop, ipoh kway teow with steamed chicken and two tea / coffee mix drinks. The food came within 15mins of ordering, with the roti canai taking slightly longer. My chicken chop with chicken rice was amazing (around $15). The chop was fried perfectly on the outside and the meat tender. Layered on top was a nice curry sauce. It worked well with the chicken rice. The roti canai was done well and the presence of three curries will suit most tastes as it ranges from mild to hot. For $6.90 it would have been nice if they provided more than one piece of roti. The drinks were under $4 and tasted great. I did not taste the kway teow (around $14). My one complaint is that when this dish was served (hot soup dish), the waiter placed the hot soup near my baby and had a shaky control of the bowl as he used one hand to pass it across the table. I hate to hazard a guess as to what would have happened if he lost control. Overall the food and experience at PappaRich Macquarie was pleasant. I have only been to the Chatswood outlet and this one is on par. In terms of seating it is smaller than Chatswood but the food and service is consistent with the PappaRich brand. Great to see the chain open up in Macquarie Centre where it has been eagerly anticipated. read more

See all

My experience at the new PappaRich in Macquarie Centre started like every other visit I've made to this chain, from the moment I first tried their Rotis on my trip to Melbourne in their Glen Waverly restaurant, to my frequent visits of their Parramatta, and Chatswood locations. I always start by immediately ordering a freshly made Malaysian Roti Canai, the minute I am seated, in this case, this was after my number is called out of the huge queue waiting to be seated (we were in line for over 20 mins before a table was vacated for us- quite frankly would have waited twice as long, if need be), because I know that in the 15 minutes it takes to make the roti, I can strategically narrow down the vegetarian options on the menu (there's a whole page), otherwise I'd honestly be there all night. I am blown away, every time with the spectacular quality of food, and service at PappaRich. Despite it being an extremely busy Saturday night, the staff were all incredibly attentive and friendly. After my Roti Canai was brought out, I then placed an order via their unique ordering system (you're given a form in which you fill out corresponding menu item number, quantity, and additional comments). After much deliberation, I ordered the Vegetarian Fried Mee Hoon with Curry Mutton and Shredded Eggs (all made using mock meat). I didn't enjoy this dish nearly as much as the usual Veg. Biryani, I would order. The Fried Noodles were rather plain, and I was unable to finish this dish and was left with a plate of dry noodles, once the faux-mutton Curry on the side of the dish, had run out. My partner, on the other-hand, the carnivorous being that he is, ordered the Papa Asam Laksa, which he loved. As for drinks, I ordered the Soya Milk Bandung with Grass Jelly, which has become a staple for me, while my partner paired his dish with the Kopi Cham Milo, a delicious Malaysian concoction- which can only really be described as Coffee- meets- Tea- meets Milo. All in all, it was a fabulous experience, and this new and greatly convenient location, only a few minutes off campus, means that I'll be back very soon.. I'm considering making a few revisions to my uni timetable this semester to allow for a few sneaky Papparich trips between classes. read more

See all

Always a favourite go-to for takeaway dinner for our family, I've really come to love this place and it's food haha. If you come here, please get the Roti canai - it's a chicken curry dish with a pastry and it's delicious, just bursting with flavour! Mmmmm. Comes with chilli too if you want it to be spicier but the dish itself is not spicy at all. Their dessert roti with banana and condensed milk and vanilla ice cream is also a great Malaysian dessert that you have to have. It's sweet and sticky and perfect. The prices are so affordable with the average dish being under $15. There's no reason not to try this place! read more

Me and my fiance have been here twice and thought each time that the food was tasty and filling, also great value for the price. First time we went we went crazy and got so much food as there is so many options to pick from and it's very hard to choose. Each meal was great! The drinks however were not so great, very syrupy and full of ice. The service was great and we barely had to wait to be served and were checked up on. Second time we were a little more sensible and only got a few dishes and a desert. The food was even better than the last time with so many different flavors happening I couldn't keep up! The service this time however was lacking quite a bit considering we were seated right next to the cashier. At one point we had to press the little bell 5 times before we got someones attention and were waiting for about 25 minutes for them to clear our plates and bring out the sundae. But really can not fault the food for a tasty, cheap and filling feed. read more

The recently open PappaRich here in Macquarie Centre looks great. Long lines as always on Sunday lunchtime but you'd expect that. We ordered roti canai, prawn mee, chicken rice and deep fried chicken skin. They were all good, except that I could only have a few chicken skins as they were too oily for me. Apart from the long wait, I'd recommend this place to anyone. read more

See all

Great roti and char kway teow and very fast service. Although the venue was almost empty at 5.30pm but the staff still insisted on struggling with the number ticket system which was weird. They basically created a line unnecessarily. The food is great value and I would dine here again. read more

PappaRich - Roti Canai - Restaurants Near Me - North Ryde, NSW

Oooooh yeah. Everyone knows I have a "thing" for all things Asian, and so going to a place like this is almost like heaven to me. The menus is enormous and you have a choice of roti and rice dishes with your favourites - beef rendang, chicken curry, nasi lemak/goreng and all sort of chicken. It's so good. Reminds me of trips to KL and all Malaysian airports. Their food is better than ours, and these places should be all over Sydney. Roti is *almost* as good as Mamak, not quite as fluffy but just as delicious. The chicken satay skewers were a bit dry but the rendang was really good. Soft beef with delicious just enough spicy sauce. I'm just glad I don't live close enough to be going there once a week. As they say, Malaysia - truly Asia! ;) read more

Very delicious food. I come here with my family every few weeks. Tried the laksa for the first time and it was very delicious. My little brother also enjoys the variety of drinks available. Would definitely recommend read more

I had dinner with friends at this "new" outlet of Pappa Rich on 10th March. Very impress with the service despite a good crowd waiting for seats that evening. Food came out quick and same 'taste and quality "as the other Pappa Rich establishments that I have dined in. Well done to the Management, despite a new outlet, it was run very professionally. read more

Fun high quality Malaysian fast food. Good quick service despite huge crowds. As is typical in Australia, all food comes at different times. Try the excellent satay, roti and white coffee. Also fairly good Cheow kwang. read more

My friend and I dined here on Friday for the first time. What a disappointment as well as a waste of money. We were seated and was trying to flag down a waiter who seemed to avoid eye contact at all times. Finally flagging a member of the staff down we were told we need to order using a card which was tucked away at the corner of the table and buzz the staff using a bell underneath. It would have been nice if the person who seated us had mentioned this to us or signage anywhere to let us know that this was the order process. When asked for water we were pointed to a 'self service' lukewarm bottles of water at the back with plastic cups (charming). When the food did arrive - I was surprised at how minuscule the portions were -1 small roti is NOT a main meal for the prices you charge. The rest of the food was also lacking taste compared to Malaysian food I've had at other restaurants. The final insult was a waitress plonking down a bill on our table without a word, when we hadn't called for the bill. When we tried to pay after the waitress who placed the bill on the table had left quickly we were told rather rudely that ' you have to pay at the counter'. That would have been nice to know in advance too. Not one friendly staff member all avoiding eye contact and abrupt. What a horrible environment for an activity meant to be enjoyable. Please save your money and avoid this place like the plague! read more

FOR PEOPLE WHO GET TAKE-AWAY IN STORE: We decided to drop by PappaRich to order take-away dinner. The process for ordering take-away should be quite simple and straightforward: you grab a menu (we were lucky enough to grab the last one, the people behind us weren't so fortunate), you grab an ordering sheet (of which there were none), and you grab a pencil (only 1 provided, which several groups had to fight over). You figure out what you want, write it down on the order sheet, flag down a waiter/waitress, are taken in store where you pay, and are directed back outside the store to wait for your food. There simply isn't anywhere inside the restaurant for you to sit, let alone stand, to wait for your food. We waited for 23 minutes until we lost our patience and asked them about our order. Turns out that the food was all ready to go, and had been sitting on a back counter for some while. After quizzing the waiter, we were told that they just don't call out take away orders, and it was OUR job to ask for our food. I have never before experienced this, even at more budget restaurants. If I order take-away IN STORE, then I expect the food to be brought out to me when it's done. If I ordered over the phone, then I can understand why they wouldn't bother calling out take-away orders. And so what do they expect people who order take-away in store to do? Camp by the back counter inside the restaurant, blocking pathways and hovering over other people eating in? Or stand outside and harass the waiters/waitresses every minute about whether or not our food was ready? Which option does PappaRich prefer? THE FOOD? Well it was cold, because of the take-away debacle (it certainly wasn't because we had to travel a long way home to eat it; we ate right outside the restaurant in the Macquarie Centre food court). I'm sure it would have tasted much better had the food been hot. The food was also really spicy. I don't mind spicy, but this seemed a bit much for the average person. I noticed that there weren't a lot of options for people who have difficulty with spice, so don't go here if you're sensitive. The roti tasted overly sweet and the provided dipping sauces weren't at all memorable. I ordered a dish with beef (too spicy) and prawns (good level of spice and tasted good) served with some kind of flavoured rice which looked fantastic but tasted pretty plain. THE COST? Good at ~$15 a main but I think I could get better food and better service elsewhere for the same or lower cost GOING AGAIN? Only if I can camp inside the store to wait for my food, or wait outside and harass the waiter/waitress endlessly until I receive it. In all honesty though, I think the positive reviews about this place is just hype. The food was OK, the service crap, and I think once is enough for me. There are better places to spend my time and money. read more

Dined here on a Friday night last week my extended family. I have been here earlier and have really enjoyed the authenticity of the food and the generous servings. This time however was a different story. The place seems to have lost the authenticity. The dishes taste so ordinary. Don't mellow the dishes down for the regular Joe. You will lose your regulars. read more

Love this place. Customer service is always fast and good comes out quickly. Get the fried chicken skin!!!! It's amazing. B I also love the roti canai if you want something light. It gets very busy here so be prepared to wait. read more