The Roti Canai with Curry Chicken was good, but nothing could convince me to ever again subject myself to the unbelievably terrible customer service on display at this restaurant.
A few weeks ago, I went to try it out with a large group (16 people) and they refused to seat us. Apparently they wanted us to wait until there was one table available that they could seat all of us, despite being told three times by different people that we were fine being split up into two, three or even four groups. They insisted that we could not be split up, and no amount of arguing or pleading would convince them It was just unbelievable, did they want the custom or not?! The last straw, after we had been waiting 30 minutes, was when they seated a walk-in group of seven people ahead of us. We left.
One of our group left feedback about that incident on their facebook page, and was eventually contacted by the restaurant, who apologised and offered some vouchers to make up for it. They never turned up, but he was contacted again by the restaurant management who told him to come back with some friends and the vouchers would be waiting at the counter.
We went for lunch today. First, the staff at the restaurant had no idea about the vouchers, and we had to show the private facebook communication chain to three different staff members before they eventually produced an incorrectly addressed envelope with four $25 vouchers.
No matter. So we order. The first dish comes out quickly, then the second, then a bit later for the next three, then... Nothing. The last memer of our group has been forgotten. We notice another two tables have been served the same dish he ordered before a staff member comes over, apologises, and says there has been a delay and it will be another five minutes until his dish is ready. It turns up well after everyone else has finished their meals.
If it was me, and I was serving the table of the guy who complained last time, I think I'd take a little extra care, you know?
So we go to pay. The total was more than $100. We try and use the vouchers, only to be told that we can't use the vouchers, we're only allowed to use one $25 voucher per visit. And we can't split the bill. They won't even take cash contributions. It's got to be one payment method for the whole thing (minus one voucher).
The friend with the vouchers uses one, puts the rest on his card, because we just cannot be bothered fighting any more. They have beaten us.
I'm sitting back at work right now, having participated in this farce twice, and I still can't quite believe it. I cannot, in good conscience, recommend this restaurant to anyone, under any circumstances. If this were the last place to get food on earth, I would seriously consider eating one of my own limbs before thinking about going back there.
They could have turned this around. They very nearly had us. The food was fine. The fact they messed up again on one oder didn't bode especially well, but we were generally happy. Until we tried to leave, and they started f**king with us again. The message, apparently, is 'Oh, you had a bad experience? Here, have four vouchers, so you can come back and be f**ked over four more times!
Well, f**k you PappaRich. I will never, ever, eat at any of your franchises again.
Bonus 'f**k you' moment: A glass of juice, without ice, costs $1.50 more than one with ice. Yeah, I can see how you got there, but really? Really, PappaRich? read more