I've been coming to this location for at least 20 years at this point. The employees and menu offerings are always coming and going but the pizza with garlic sauce is my constant and it always hits the spot Now with online ordering I can peruse the coupons to determine what to order and then apply the coupons online without having to clip coupons and remembering to bring them in to the store Just a reminder that large pizzas here are only 14 inches. Gotta go with extra large if you want the standard 16 inch pizza read more

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Absolutely horrible, substandard pizzas, and customer service. Little if any toppings, either entirely missing or wrong ingredients. Several occasions of cross-contamination, getting ingredients you didn't order it, but only a couple. Have called to complain and give them an opportunity to fix the issue. They refuse. No longer giving them a chance in the future, I will go support a much better and much more friendly pizza shop. read more

Papa Johns Pizza - Tasted as ugh as it looks. - Pizza Near Me - Wilmington, Delaware

I've been ordering from the Papa John's on Marsh Road for years. But because of how inconsistent they are, I often find myself needing to take long breaks from this location. Unfortunately, every time I give them another shot, it's the same issues all over again. Tonight, I ordered buffalo wings and received plain wings--no sauce at all. I called to explain (wasn't yelling, but I made it clear I was fed up), and the so-called manager suddenly decided he wasn't going to resend the wings I paid for. Instead, he told me I'd have to put in a request. When I asked for a refund, that was also a no. At this point, I don't know what I actually paid for. It's the same cycle every time: poor service, messed-up orders, and no accountability. After all these years, I'm officially done with this location unless something changes. read more

Not sure what has happened with this location but the last few times I have ordered it has taken about an hour to get the pizza. One time I went in to pick up the pizza and there was one single guy working. He said a few people didn't show up. I want to order from here but they are making it hard when there are so many other options. read more

Couldn't even get no one on the phone. Delivery is late and we can't even talk to anyone about when to expect our food. Won't order from here again! Save your money! read more

I honestly was trying to figure out one reason not to give Papa John's 5 stars! I can't. I order online! I pick my pizza up! I eat my delicious pizza! I eat the crust with garlic sauce! Life is good. Every time I come into this location I am greeted by friendly employees who appear to be hard at work. Not only is the pizza delicious, they have these hot and gooey cinnamon pull-a-parts! OMG! If you haven't had them, you must. Thank me later. read more

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This location has amazing staff, consistent product, and efficient service! The other night when I accidentally ordered pick up instead of delivery, the man who helped me over the phone was super helpful and kind and knew exactly what to do to correct the problem. Hey Papa John's corporate! Give these people a raise! read more

Worst experience ever! First time trying Papa John's. Ordered a pizza for delivery. Pizza never arrived. Every time I tried to call the shop they put me on hold. Left me on hold for over 10 mins while they yelled and cursed in the store . I kept calling back asking please don't put me on hold. They immediately put me back on hold. This went on for 20 mins. Finally got someone to speak to me and not put me on hold. Person was rude and really could not care that the pizza was not delivered We will never be ordering from Papa John's again read more

Pre ordered for delivery from the Marsh Rd restaurant. Pizza was delivered a hour late and had to call several times to get a response on where and when it would be delivered. After paying for delivery and pre paying a Tip for crappy service they will not get my business again. read more

pizza is always cold. toppings are scarce. over the years the quality has gone way down, May be new owners. There are so many great pizza places near this and I do not recommend. read more

They delivered the wrong order to our house. We call in to get it fixed and the employees are easily under the influence and keep putting my wife and I on hold to try and get rid of us. You charge is $4.50 for a delivery fee to travel less than a mile but cannot get us the food we paid for. This is a joke. I cannot believe a business is run like this. I will make sure everyone knows about this Papa John's location and how incompetent and unprofessional they are. Looks like a 12' Cheese Sticks order and glad i got the garlic dipping sauce. TERRIBLE and they keep putting us on hold hoping we hang up so they don't have to fix their mistake. read more

Papa Johns Pizza - Wrong order and missing items - Pizza Near Me - Wilmington, Delaware

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It's Papa John's what do you want me to say??? I had a lot of people to feed and this did the trick. May be better ingredients do make a better pizza? read more

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Unfortunately in desperation and wanting something close and easy, chose this. Still mediocre, bland and definitely not worth the money. Have yet to find a location that doesn't feel like this one. Two stars because the young lady at the counter was at least pleasant. read more

I normally don't write reviews for takeout, but this one is an exception. I've been ordering from this location for the last three years and they've been consistently good in their quality of service and food. The pizza is always ready on time and exactly as ordered. I've normally call to order, but there is also a neat Papa Johns app. read more

Nasty pizza. Tastes and looks hurriedly made. Sauce is bland and cheese is not good. The crust is thick & doey. If you eat anybody's pizza you'll like it. If you're a pizza connoisseur don't go. read more

I always get excellent customer service from the crew here! And everyone looks like they are enjoying their work - even when it's crazy-busy! read more

Used a coupon. Ordered two specialty pizzas on the website. 30% off regular priced menu items. Delivery driver was cool. Everything went smoothly. The crybaby comments below are freaking hilarious! HUR HUR read more

I don't like the fact that they don't answer their own phone it goes to someone in another country! The man said he can't answer phones make the pizza and attend the register. I understand but the person who answers the phone is hard to understand and the prices she quotes are much higher than the store. He always has to change the price! She also wants me to pay in advance but as I mentioned her prices are ALWAYS higher than what's posted in the store. So by outsourcing their phones what are they really saving? This has happened every visit. Pizza is good telephone not so much read more

My pizza was perfectly made and I got 2 garlic butter's on the side for an extra $0.55. There's not much else to ask for because every Papa John's is the same and I've never had a bad one. This location is no exception. The staff greeted me and was very friendly as I picked up my carryout order. I will definitely come back here. Fast and delicious. read more

Papa Johns Pizza - Supreme pizza with garlic butter on the side - Pizza Near Me - Wilmington, Delaware

First time ever trying Papa John's pizza - pizza is decent when in a pinch but I am definitely a dominos fan. Staff and delivery is on point though / FAST and awesome. read more

So disappointed!!! Poorest quality of pizza I've ever gotten...I ordered a 16" with double cheese and double sausage; received barely enough cheese and sausage for a MEDIUM pizza, certainly not for an X-LARGE...absolutely not worth the extra money I paid ($28)! Lost any future business from me!!! read more

Ordered a papitia and the new bowl. The bowl was not good. Little sauce and onion. The papitia was burnt . No meat , sauce and very few mushrooms. If these are the products you serve no one will want them. Not appealing at all. Very disappointing lunch. Less than one star! read more

First time ordering from this location. Entire order arrived cold. 1 Pizza was uncut which I'm very confused by. Second pizza had barely any toppings even though I definitely paid for 2 toppings. Disappointing. read more

We received a coupon in the mail, still valid. Does not work online. We tried to call to the store, nobody was able to help me. According you them, they can't help over the phone and told me if I cannot redeem free pizza coupon then "you're out of luck". read more

I order a special of 3 large pizzas with 2 toppings on Sunday afternoon 11/6/16. They were they WORST, THROWN together pizzas, EVER! I immediately called the store and asked to speak with a manager. I explained what the pizzas looked liked and how SCARCE the toppings were. He was very understanding and apologetic. He stated that he would give me a $30 credit for the pizzas whenever I wanted to give them another try. Today, at 1:54pm, I called to use the credit. A very annoyed worker passed to my call to a very unprofessional GENERAL MANAGER, by the name of Seth. His first question to me was, "So you were unhappy with all the pizzas⁉" As if I was suspected of pizza tampering! He stated that he is the ONLY general manager and the other manager is standing right next to him, and he wasn't the one that offered me that credit. I immediately retorted to give him the transaction number, date and time that I placed the order. I stated that obviously the store must of had a lot of customers last Sunday during the games and maybe his employees decided to assist by stating they were management. I inquired whether or not interrogating a customer would prove more affective than ASKING YOUR EMPLOYEES! He then consistently talked over me to ask what my order would be. I asked him what was his name, again he talked over me. When I paused, he said, "Seth." This will be taken further! This used to be a great Papa Johns, however, but the looks of the other reviews and comments, THAT WAS THE PAST! Do not cross a YELP ELITE with that unprofessional attitude! They loss and ENTIRE extended family TODAY! read more

The worst papa johns it was really a disappointment for sure. Usually the other papa johns their pizza are very juicy and cheesy this pizza is very dry and the not a lot of cheese on them and the cheese looks low quality! Sorry really not worth it read more

Our go to for fast, inexpensive, family friendly food. Nothing amazing, but consistent and affordable and everyone can enjoy it together. Great specials and I recommend using their phone app for convenience and the best prices. You can also earn points towards discounts on future purchases. Friendly staff and great to grab food when you are in a hurry. read more

Aleays liked PApa's pizza. One employee was wearing his mask below his mouth while making the pizzas. After I asked him to wear it over his nose and mouth he shrugged and kept on making pizzas. Too many other places to choose from. Sadly, this place has lost my business permanently. Thanks to Jason. read more

I just paid $56 for 2 large pizzas and wings. The wings taste like hot dogs and the pizza slices were either big or small. The pizza and wings were awful. I won't ever order again. read more

Disgusted with the service. I work late hrs and my husband and i order alot. But its inconsistant. They allow their workers dictate who and where they can deliver. For instance tonight aaron calls us back and says their driver doesnt want to deliver to our area. Which is in the driving range. We had this issue before because the driver said about 6 yrs ago the area was bad. Well now we are in the future the area is not bad anymore so whats the big deal. I dont understand how you can run a business with incompetant deliver boy who doesnt want to do his job. Poor service. Will not order here anymore and will let everyone know the madness that goes on read more

I ordered from this Papa John's. Hawaiian pizza square cut and Chipotle and garlic parmesan wings. The wings barely had sauce on them both probably has some of the sauce they were supposed to have on it. They are essentially naked wings my pizza was supposed to be square cut I got a round pizza. They literally cut it how ever I have big slices I have small slices........... i am pissed i paid my money for this only if the stars went negative read more

Great Gluten Free Pizza It's very tasty !! Thank you for excellent service too! read more

We are impressed!! Super fast delivery and our orders are always perfect! The pizza dough is soft and there is always so much cheese! Definitely ordering again soon. read more

Went to pick up pizzas at 6:15 tonight. Though they were busy and people were making pizzas and on the phone - somebody managed to greet me and give me excellent customer service! This place has really turned around. People are prompt and pizzas are good!!! read more

I ordered food from here on the Grubhub app, i paid with my card but i never received my food at all. I'm angry ! I need a refund.

On a whim i started ordering from this Papa Johns a couple weeks ago. I have been really losing my taste and patience with Seasons Pizza and I wanted to try something different. I have not been disappointed and we just ordered the pepperoni rolls along with pizzas. This place is really good.... pizza is delivered hot and fresh and you can tell the ingredients are top notch. NICE WORK! read more

My review is particularly about the staff only. The pizzas are good but the people working in the store suck. One of the ladies messed up my order. I went to pick up my pizza and as usual just headed home. When i opened thepizza they were without any topping at all!! I called back and she never agreed that she had taken the order or she messed it up. She hung up the phone and in spite of me calling and speaking with the store manager, he said that its between the two of you and i cannot do anything!!!!! Can u believe it!!! read more

Horrible delivery service. Very rude and mean. The driver was willing to just give the pizza to anyone stating that the "African lady" didn't answer here phone after several calls. I called the location to lodge a complaint with the manager and he too was rude and short winded. I give up, just know I will never be going to another Papa John's. Thanks but no thanks read more

Worst pizza ever,rude inexperience workers,expensive and the pizza was cold.Dont waste your time ordering from here

Typical Papa John's. We ordered delivery online, it was fast. IT was hot and fresh out of the oven. Although I didn't give my room number at the hotel I was staying, it was great that they stopped at the front desk to find out. I rated a 4 because there wasn't anything extraordinary about the food or service. I would order from them again. read more