I wanted to take a step back into time to the 90s, so I fired up the Papa John's website and ordered a regular large supreme pizza with some chicken wings. Generally speaking, I thought the pizza was fine (although the crust was a bit too doughy. The chicken wings were a bit "too saucy" and a bit too small for me. But, the food was decent and more or less what I expected. The service was ok. Although I received a text saying the pizza was ready for pickup, I still had to wait a about 5 minutes, I did not think it was anything too unreasonable. Actually, I'll take that last bit back. From the Papa John's website, I had assumed that it would choose a restaurant closest to me based on my zip code. However, when I went to the 1st Papa John's location (about a 3-minute drive), I was told that they did not receive an order from me. When I double checked the text, I realized that I went to the wrong location, and the correct location was actually a 10-minute drive. So technically, I guess my wait time would have been longer (at least 15 minutes) had I gone to the correct location the first time around. read more

I had a large order for my class today. Unfortunately I had a conflict in my schedule with the time I scheduled the delivery. I called this location at 11:10 thinking there's no way they'll be able to get my the pizza earlier than I scheduled (which was 12:45). The man who answered the phone was so kind and understanding and said they'd get started right away and get it to me ASAP. He even called me to let me know it was in the office at 12:10! It was perfect timing. They did a great job. read more

My daughter is in the hospital at holy cross and requested pizza. I came in right around the time they opened. The manager sent another employee to the front that told me I will be unable to place an order for the next 15 mins or longer because they are fully a large order. it's very unfortunate because now I need to drive out my way to another papa John's because they only worry about large orders at this time a day. I explained my situation and was still told the same thing. Maybe if I had more money to spend on a large order I would have gotten better service. read more

Decent...when I went there the two guys running the place were swamped. took 20 minutes to get the order completed, no problem there. Wish I could've tipped, they seemed to be doing their damnedest to make up for someone else not being there. read more

I usually like their pizza. Service today was quick after he told me they had no pizza for me here. We checked my phone the order went thru. On third try he found my pies on the shelf just sitting. He couldn't figure out my name read more

Papa Johns Pizza - Label - Pizza Near Me - Wheaton, Maryland

One of the best papa John's I've ever been to. It was incredibly clean inside and the staff were super nice and approachable. The pizza was good as always as is to be expected from a chain. I will definitely be coming back. read more

I ordered a pizza and garlic knots through doordash. I only got the pizza (which was made correctly albeit missing a bit in the topings department and some were burnt). I open the secondary smaller box which I thought were the garlic knots, turns out they were not. It was some random order of chicken wings. I called and talked to one of the managers and she said that she couldn't do edit and/or change my order at all since I ordered through doordash. I then explained my order and what I got and she said that they actually had my garlic knots there with them and that it was one of her employees who gave my doordash guy the wrong box. I asked for some kind of credit for the Papa John's store itself since it was THEIR fault. The lady kept repeating to me that she could not edit/change my order since it was done through doordash. I tried explaining once more that it didn't have anything to do with doordash since it was them who got it wrong and not doordash. She repeated herself once more and gave me no help at all. In the end I got a semi good pizza, chicken wings that were NOT on my order instead of my garlic knots and no refund or credit AT ALL for their mistake. Terrible service of Papa John's today. read more

VERY nice manager today. Pizza arrived piping hot. Very pleased!

They should call this place Papa Thieves Pizza! I ordered a pizza from here to be delivered. Keep in mind I paid with my debit card via the Papa Johns app. When the driver came to my door he said he forgot the receipt in the car and I said that's fine and I tipped him in cash and he went about his night. A couple of days later I was checking my transaction history due to a non-related issue but I noticed Papa Johns charged me $31.67 for my order and I remember my total was $27.67 so I went to my emails to look at my receipt to verify, and sure enough my total was actually $27.67. That's right, somebody got an extra $4 tip! I called the store and spoke with the manager which was a man and he was very apologetic and offered me a full refund if I came into the store. I wasn't really expecting a refund.I was more so mad that the driver really just did that after I gave him a cash tip when I didn't even have too. I felt like he robbed me! Anyway I told the manager I will come in the following day since I was at work and couldn't make it. The next day I went in and the manager on duty (a woman this time) was on lunch break for an hour which is fine, I came back in an hour. But when I came back she seemed to didn't have any clue as to what was going on. She wasn't very unapologetic and made it seem like I was making the whole thing up. She even was going through the receipts, in which I doubt she even found it because I told her I was never offered a receipt so It was impossible for me to have put a tip on it. Let alone sign it. In conclusion, she wasted over an hours of my time for me to receive a $4 refund that I later donated to a different restaurant as a tip since they never let me down like Papa Johns just did. To be clear, it wasn't about the money, it was about the customer service and I really felt they dropped the ball. The manager wasn't apologetic at all. She even took up for the driver and said he never did this before and that he might of meant to put it on a different receipt since he had multiple orders. Also I just felt she thought I was lying about situation. They have permanently lost my business and I'm iffy to go to any other Papa Johns branch due to the fact that this probably hasn't been the first time they've been doing this. I really feel like I have been robbed. Pizza isn't the best here either to begin with so take your money else where if your having doubt! Please always ask for the receipt and make sure you fill in accordingly. read more

It's Papa John's. So what can I really say that is going to be earth shattering, overly useful, or the least bit novel? Well, I enjoy the company's pizza, and this store executes the company's master pizza plan very well. They run good specials and the delivery is always fast, friendly, and the food is fresh and hot. Sometimes, and more often than past locations I've ordered from (including non-chain pizza places, both here and in other cities/states I've lived in), the pizza feels like it just came out of the oven. I've never had an order messed up by this location. And I've never had to wait forever for the food to arrive, even during what I would guess to be busy times. Overall, I'm glad this Papa John's is well run. I enjoy the pizza from PJ's, so to have a place get it right is nice. I've ordered from some really sad-sack Papa John's before! read more

I really think there is a lot of hype surrounding pizza in general. People will swear by a certain kind of pizza, but for my money, Papa John's is one of my favorites. I've eaten at supposedly legendary pizza places (Pepe's and Sally's in New Haven, CT) and I don't recall them being anything special. Normally I come in the store, put my order in, and wait. A large pizza with 2 toppings is like $11, perfect for two people. read more

Late & not made per order. LONG hold or hung up on when called to inform. Phones make a loud "engine running" hum. Told I was wrong upon calling to complain. EXTREMELY rude young staff that claims to not know name or phone number of owner. Wouldn't let you speak upon complaint. DO NOT GO TO!! TRUSTME!! THE COST SAVINGS ISN'T WORTH IT!! read more

I ordered a pizza well done. I always do. Well today the pizza was BURNED. The delivery driver was nice tho. But tell me... y'all really expect me to pay for this lol. Order # 482434319. read more

Papa Johns Pizza - Order 482434319 BURNED pizza - Pizza Near Me - Wheaton, Maryland

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Papa John's pizza is one of the best chain store pizza's around. They've got the great tomato sauce, good big toppings with delicious cheese covering it all. Pizza is still pizza... so you probably won't find a huge difference but one thing they do give here is garlic sauce; it goes well with the pizza and makes it a little extra unhealthy & salty... but that's what I like! The only fault this pizza chain has is that the side order is not as good as others. Pizza Hut has sick wing street and dominos has their bomb kickers read more

Be careful, if you call them and complain, they will put you on the "do not answer list" this happened to me last night. If I could give this place zero stars I would! My pizza was delivered late and cold. Before it was delivered, I called in to check on it. I was told it was on its way and would arrive in 10 minutes. After 20 minutes passed and no pizza delivery car in sight I called back. I was told the driver took too many deliveries. He would arrive soon. Since u was still bothered by the situation I called back. When I tried to call back on my cell, Jennifer would not answer. I called from another cell, and was able to get through. Jennifer understood my dissatisfaction and comped the pizza. I know I am on the do not answer list because the following afternoon I called in and according to my phone, the call was not picked up until 5 minutes and 40 seconds had passed. I wanted to warn you and recommend you try a another location if you want some papa johns pizza to be delivered to you on a Friday night. THIS IS DEFINITELY NOT THE PLACE TO CALL! read more

Ordered my pizza on the app - said delivery in 25-35 minutes. It shows up any hour later cold, with chicken on it (I didn't order chicken), and not cut at all. I call. On hold. I explain the situation. After some haggling, they tell me they'll send a replacement but I have to give them back the old pizza. Fine. An hour and a half later and still no pizza. We used to be regular customers. No more. read more

Just left this location not even 10 minutes ago. Wanted to get pizza for my family and I asked the African American male with the high top fade what the specials were and he rudely tells me I have a lot of specials it depends on what you want! I then ask him what is the special for one or 2 pizzas he tells me he is looking at over 100 deals on his screen! I kindly walk out the door! If you don't like your job or didn't feel like going to work home is where you should have stayed! I simply wanted a pizza for myself and my child. Rudest employee ever! Called the Papa John's in Aspen Hill asked the same exact question and was told that they had a half off special on all the pizzas, no attitude the customer service representative was friendly and helpful! read more

Fast delivery! Food prepared correctly. Order was accurate and the guy on the phone was helpful. Later learned that the Store General Manager himself prepared my food, props to him! read more

Typical, quick pizza. We called in an order for pick-up and were happy to see everything hot and ready when we arrived. I've never been overly impressed with Papa John's quality, but it's solid and right in the same zone with places like Pizza Hut and a small step above Domino's. We did agree that the hot wings were pretty tasty. read more

Pizza was not fully cooked and doughy. Oh and their were other toppings like mushrooms that were fixed in to the pizza, the cut was uneven and topping were a complete mess! Called to let them know and all they said was " we'll do better next time" not the costumer service I was expecting and its an unacceptable solution. SMH Costco pizza is way better and half the price for twice the pizza! never again read more

Pizza gets exponentially worse as it cools. Dominos is better. A better option than either is a sleeve of Ritz with cheez whiz

The pizza arrived quickly, and it was hot. The order was done correctly, and the food was pretty good- not amazing, but it was good for delivery from a chain restaurant. The only complaint that I have is that the delivery man asked me for a larger tip, which I thought was rude. I was already charged $2.50 for the delivery fee, and then I gave him $3 on a $37 order. I understand that $5.50 is not a lot of money, but this isn't a sit down restaurant where I will give my server a %20 tip when he/she does a good job. I gave him a few bucks, but he insisted that I give him more money and then stood there staring awkwardly at me and my kids. I won't order from this location again because they don't train their delivery staff to be polite or courteous. read more

Beware! This was the nth time that we ordered from this place, only because it's the closest location to us. They never fail to...fail! 9 out of 10 delivery drivers refuse to put in the door code for them to be able to come in. They always claim the code never works when we use it every-single-day! They're too lazy to come to our apartment door which is just two flights up the stairs. What's the point of the food being delivered to MY door when you refuse to bring it to me? This recent delivery was the last straw and will definitely bring our business somewhere else next time. Never again! read more

I do online ordering. My last three orders have been past the estimated delivery times and the pizzas have been cold. Perhaps I'm last on the delivery route. read more

Today i received a incorrect order I ordered 2 orders of hot wings but only received 1 order and i ordered a lg the works pizza with no onions i received a lg. The works pizza with no meat and onions. Who ever made this pizza should have notice that there was no meat what so ever on this pizza. Not happy at all with the service i received today read more

Worst experience ever!!! I called and ordered to pick up.. I was told to stop by in 20 minutes and when I went to pick it up.... They told me it wasn't ready... So I waited around for another 20 minutes to be told that my order was never taken... Did not even get a apology... People that work taking order seemed not to be doing their job.... Mad, hungry, and frustrated!! read more

Manager Martino was extremely professional and courteous with my order!! I wish every establishment was this Customer friendly. Thanks a million Papa John's pizza!!I'll be back!! read more

They were delightful. Our eight pizzas were delicious and they were ready right on time and they even helped carry our pizzas to our car.

We tried to order a chicken spinach Alfredo pizza online for $17.99. After having no success we picked up the tele and phoned in the order. Upon arrival (and after paying, my bad) we noticed there was no chicken on the pizza. We brought it to their attention and they were stuck on stupid. No attempt to offer any solutions. I hemmed and hawed back and forth about whether to take it or not. (I just finished a paramedic shift and was tired and hungry and still in uniform and wet from the rain). After a moment I said..."to hell with it. I'll take it. Just credit me for next time.". The girl took my name and number and I left. The next day I called to place another order using my "credit" and again they were stuck on stupid. First, they tried to say they had no documentation from the previous night. Then they said the girl I dealt with was due in any moment and that they needed to speak to her to get her side of the story. Then it was that they don't offer chicken spinach Alfredo pizza (when clearly they do as it's on the website). Needless to say the ordeal went on over two hours just out of principal to get my order. Whatever happened to "customer service"? I'll drive to VA before I ever pay them again. Thumbs down all the way. No stars. read more

Not sure why this location gets so many bad reviews. Everytime I order from here the pizza is always hot and fresh, and delivery is quick. Never had a bad pizza from this place. Solid location read more

Ordered pizza at 5:54 for delivery that was not delivered at 7:54. I called to cancel and while to person on the line was polite, there was no apology. I have had Papa John's pizza in a while so I can't speak to the quality or taste of the food. The one star is based on poor customer service alone. Update: at 8pm, the pizza was finally delivered. I told the deliver man that the order was canceled but he did not want to bring the pizzas back. I can now speak to the taste of the food: all the pizzas were cold and the garlic knots were inexplicably soggy. One star for both food AND service. read more

Not like Papa John's I've ordered in the past. I'm pretty sure this wouldn't meet corperates expectations. My pizza tasted weird and hardly no cheese at all. Which is sad because i ordered CHEESE pizza. What idiots. Money wasted. read more

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First of all, Papa John's charges you a $2.00 delivery fee for ordering online -- Which does NOT include tip. Second, the delivery guy showed up with no change on him, so he had to drive back to the restaurant, then back to my house just to get me my pizza, which all in all took an hour and 20 minutes. Not impressed. read more

This location does not accept DMV promocodes. I tried to use the CAPS50 code, i was truly let down when i called corporate customer ervice and found out hey opt out of discount codes. I haven't ordered from this place in awhile because of the poor customer service. They could have won me back with the code for an every now and then order, but totally not worth it. read more

Pizza took over one hour to come and pizza arrived cold. Let it pass then ordered again a few days later same problem. Will not order from here again. Never had trouble like this in other papa johns locations. read more

BEWARE - terrible customer service and attitude. Never ordering from this place again. We ordered a large order online 3 hours in advance (3 hours!!!) - and then when we called to check on status, they first couldn't find the order. Then they said they were busy and it would be another 1.5 hours before the pizza arrived. The manager was not helpful at all. We've used them before and they were OK - so not sure if management changed. But Papa Johns has lost a customer for good. Awful. read more

Let's be honest: I'm the one who deserves a one-star review. I am a bad and not very smart person. You more or less know what you're going to get when you order Papa John's, and it isn't going to be better than OK. You hope it will be better than Domino's, but that bar is low. You're either a stoner who doesn't much care what you're getting, or you're feeding kids, who for some reason like anything that looks vaguely like pizza. I am in the latter category, and I live in a quality pizza dead zone (and why isn't this a campaign issue?). It's pretty much Papa John's or Domino's, and... yeah. It's also unaccountably expensive. If I could be bothered to hustle the kids into the car and take them to Chipotle, they would be even happier, the food would be better, and it would cost me at least $10 less. But sometimes I cannot psych myself up enough to corral them into the car, or cannot face yet another burrito. So I pay. The real problem is that I order from this location over and over again and I'm somehow always surprised that delivery takes more than an hour. Which it does, pretty much every time. And when the only reason a sane person would order is because they have hungry kids, this really does not solve one's problem, but rather compounds it. So when the pizza finally arrives and it sucks, I'm disappointed even though I knew it would suck. Because I paid a lot of money to solve a problem, and my problem was not solved and I have to eat crappy pizza. So why do I keep calling? I must not be very clever, or perhaps I am subconsciously punishing myself for being a horrible person. So I am leaving this review in hopes that before my next order I will consult Yelp and remember that yeah, that's not a good idea. read more

I placed my order online for delivery at this location. An hour passed and I hadn't received anything so I called and the lady said they were busy and the driver had just left. She said my order would arrive in 20 minutes. Another hour passed and still nothing so I called again. The lady said the driver took my food and it said it was delivered and I told I had not received it. The manager came on the phone and he started telling me my last order was placed a month ago. HOW?? If I had called before and the woman I spoke to said they were on there way and said it should've arrived already and suddenly my last order was a month ago. Doesn't seem to make any sense. My transaction went through and I got a confirmation email. My cousin called a few minutes after and the manager told her there was no lady working there which is a LIE because when I called BOTH times I spoke to a LADY and she told me my order was there. Suddenly there is no lady working and my order isn't there. TERRIBLE MANAGEMENT and they didn't even want to give me my money back unless I showed them my receipt. I clearly ordered delivery for a reason. The situation was so stupid and they kept lying. Most likely I will call corporate because that was just unacceptable. read more

This location will give you very little topping. The franchise owner is super cheap, trying to save money. And another location won't let me order from them because they have exclusive territories (even though this 2nd location is closer to my house). read more

Ordered online, and they forgot our anchovies. We called to request they be delivered, and it took 53 minutes to get them. No apologies, no compensation, and no bonuses to make up for their error. Staff appeared to think this was routine. So disappointing, as we ordered from this place because they are the only ones where you can get these. Won't make that mistake again. read more