The order came an entire hour after the initial time frame. Then it came cold as ice! I'm extremely disappointed in the quality of food and service for this company. I will NOT be ordering food from this location again. read more

Shoutout to Evan at Papa John's -- he was working solo and STILL made the whole order come out perfect. The food was hot, fresh, and straight up bomb . You can tell he cares about the quality. Definitely the kind of service that makes you come back again. read more

Papa Johns Pizza - Garlic cheese bread - Pizza Near Me - Radcliff, Kentucky

Service is horrible. Tonight they forgot a papadia and when I called the person was very rude. Said they couldn't refund me so they were going to make a new order and send it out. Well it never showed up. Not the first time they forgotten food. read more

I'm very pleased with the service at this store. As a regular carry out customer, the staff always greets me by my first name. They inform me of the best deals available. In addition, the pizza is cooked expediently and to perfection. read more

I've actually ordered from this restaurant a total of two times. I guess this review will be a combination of both experiences from this place, even though I didn't even get anything the first time. You see, there had been a horrible and embarrassing mistake on my part explaining why the pizza couldn't get to my door on order number one. Their website is confusing and a pain to navigate. I accidentally selected "carryout" instead of "delivery," leading them to just let the pizza sit there for a while. To be fair, it was my fault and they were just following instructions, but the selection was defaulted to "carryout," and the website didn't make that obvious. I don't suppose it's completely fair to blame problems with the website on this one particular restaurant. What's fair is to criticize how this restaurant handled those problems. I called them and told them that I had been waiting for over an hour for my pizza to arrive. They told me not to worry because the pizza was already on its way. Strange, but I accepted the explanation. After another hour had passed, I called again to tell them that I had still received nothing after over two hours of waiting. They then realized that the order was made for carryout; the pizza had been sitting there in their restaurant all this time with nobody coming to pick it up. Of course, the restaurant was immensely apologetic for the inconvenience. But I wanted pizza, not apologies. Apparently, their driver for that night had just gone home, meaning that there was nobody left to deliver my pizza. A couple of problems with that. First of all, why couldn't they just get somebody else to deliver that pizza instead? Why did it have to be that one original person? Did they think I would have cared at all about who delivered my pizza as long as I got it? I don't have a car to drive down to Radcliff; that's the only reason I was ordering food in the first place. Second, why were they somehow unable to change "carryout" to "delivery" for me? Were they just too lazy to do that? Or even if they couldn't, why couldn't they just deliver the pizza to me anyway? Does it really matter if they deliver a carryout order if the customer asked for it, especially if that was clearly the customer's intention in the first place? Third, in a case like this, they should have offered something like free stuff or a discount to make up for the trouble. I got... ha! Nothing. Against my better judgment, I ordered from these people again today because it was raining hard and I didn't feel like getting wet to get some food. This time, I made sure to specify that I wanted my order delivered to my door. Actually, even that wasn't so easy, since their website apparently had a hard time understanding the address I put. I had to put a fake one and mention in the comments to the delivery driver where I really lived. I don't know why something so simple had to be made so complicated. Even ordering overall is needlessly complicated, since their website isn't as friendly to guests who don't want to create accounts as, say, Domino's Pizza. Whatever. I quoted them saying the delivery would take 30-40 minutes, and true to their word, they got the pizza to my door within 35 minutes of my ordering. Pretty sweet. It was an extra large original crust "The Works" pizza for $23.99. The delivery fee on top of that was $2.75, and sales tax was another $1.61. The total thus came up to $28.35, and since I wanted to give the guy a 20% tip for driving onto a military base in the dark and rain, I actually ended up giving him $34 total. Yikes! Domino's is much better about price; I can get stuff from them with a lot more variety for under twenty dollars. Anyway, the pizza was pretty big and tasted all right. Kind of hard to expect otherwise from an extra large "The Works," right? It was strangely cold and had a bit of a sweet taste to it for some reason, but I wouldn't call it bad. Still, nothing remarkable was to be had here, especially after the insane price and ESPECIALLY after the disaster that was my first time ordering from here. I don't know how something as simple as pizza could be so difficult to get right. Let's just say that there won't be a third time. Domino's and Snappy Tomato are both much better choices in Radcliff that deliver. read more

Papa Johns Pizza - Extra large original crust "The Works" pizza ($23.99). Sorry, I nearly dropped the box so the toppings are kind of messed up - Pizza Near Me - Radcliff, Kentucky

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Amber helped me tonight! very attentive and sweet. quick service and fresh as always!

I was looking forward to trying the Shaq pizza. The commercials made it look so good. I was completely disappointed. I thought there world's be pepperoni to the edges. Maybe I misunderstood. It just seemed like a normal pepperoni pizza. Plus, it looked like it was pretty shook up during the drive to my house. I haven't ordered from Papa John's in a long time and it's going to another long time until I do again. read more

For the love of all things healthy and sanitary do not get food from here. The customer service was 5 stars however the cleanliness was 0 stars. read more

After waiting an hour and a 1/2 for a very simple order it was thrown across my porch (I watched them) so I brought in a dead slug and a wet box thanks to my no contact delivery. The pizza was lukewarm at best. I was informed it would be a 2 hour wait when I called, which is ridiculous. I was told that the later in the evening they send their extra drivers home. That's not the customer's problem and we shouldn't suffer for it. I appreciate contactless delivery but please don't throw the food across the porch. This is my 2nd time ordering from Papa John's and both time I've had a horrible experience.....this will be the last!!! read more

Used to work here and the employees are great people and the service yes it might be slow times but the orders are done to order and made the way they need to be made.. Papa John's is great pizza read more

Delivery time kept changing after over 30 min passed the original time I called and was told it would be another 30 min to an hour. Courtesy call would have been a little bit more professional on their behalf. Cancelled order and now a wait of 5-7 days for refund. read more

Other than it being fast there were no upsides to Papa John's. I don't go to a Papa John's as a first pick, but when I do I expect it to be consistent across the country. This Papa Johns is not dirtier than most inside, and the pizza was awful. I also tried the wings (knowing they weren't going to be great) and they were a slimy mess. If you told me they were boiled, I would believe you. I asked for Blue cheese and it was not expired, but the picture speaks for itself. Never again. read more

Papa Johns Pizza - Pizza Near Me - Radcliff, Kentucky

I ordered my pizza from someone who sounded miserable. However, the exchange of information happened and my order was placed, but I was not confident that it was correct. After an hour I called back to see where my pizza was. They said they tried to call me 4 times and texted me. I never received any of these, so they told me they voided my order. I would have had to wait an additional hour to re order my food. Save you time and order from Pizza Hut, they are way more friendly and professional. read more

customer service was very rude. on my behalf i ordered delivery but had the wrong phone number. i called the restaurant to see what the problem was and the employee that answered the phone was very rude after i told him i reordered it with the right information he stated " yes i know you called 4 times already" . hopefully the food isn't as bad as their attitudes. read more

All I wanted to do was ask some why a popular item was not on the online menu. After waiting for 10 min on hold, I called back, told them I had already waited on hold. They said they would put the phone down, finish a transaction and get back to me, only to hang up the phone. read more

Terrible service. Pizza was not what I ordered. Delivery person was confused on location. Two times in two days same outcome. The pizza was good just not what I ordered. read more

Fast delivery, good product, very good rewards program. I've only ordered from here three times, but every time I ordered I've had a good experience. read more

Very disappointed. First time I ordered here. My order wrong when they delivered I ordered only 2 Pizzas it was a buy one get one free deal, and 1st Pizza was almost $25 and the second one I ordered was a Sausage only pizza, but they a mushroom pizza, and the expensive pizza I ordered only had toppings in the center part of the pizza none around the outter perimeter of the pizza. Never order from Papa Johns again!!! read more

Don't waste your time, the most unprofessional pizza place in radcliff! Call a order in went to pick up I was told they didn't get my order because we got cut off which was a lie. I specifically gave my name and number and the order was repeated back with a 20 to 25 min wait, went to pick up 39 min later stood there 5 min no one help 3 people outside smoking never made attempt to help when they did the gave me a b.s excuse they got cut off. read more

I have placed over 2 dozen orders over the last 2 years and have never run into any problems. The pizza taste awesome and the employees are friendly. Sometimes online deals are better than specials heard over the phone. So, check before you place an order if you are looking for the best deal. read more

Amazing as always! Ordered a johns favorite tonight with my 50% off coupon.. Which btw sign your email up they're always sending good deals!

I have been completely dissppointed with my experience at this particular location. I have ordered twice. The first time was for delivery where I did not receive everything I ordered. Not noticing until after the driver left, I called and received an appology. Nothing more like the items I was expecting to receive. The second time I ordered, I decided on carryout. I understand they were busy because it was a rainy day, but the cashier was completely overwhelmed and rude. I tried to ask something, which he thought was ridiculous, because he turned to a Co-worker and rolled his eyes like I was second class. I was treated so horribly that I decided to sign up for Yelp to write this particular review. read more

Deliveries are consistently late, 45 minutes or more. Who wants to eat cold pizza? Would not recommend ordering from this particular restaurant unless you enjoy waiting and eating cold food. read more