I placed my order at 11:27 PM Saturday night and the delivery person took an hour to deliver to be exact the order was delivered at 12:49 pm, i only ordered 16 piece wings with 2 Ranch sauces. One item. Just one little item to be delivered an Hour after i placed the order, for $31 that is to much of a wait time. And on top of that they did not even include my 2 ranch sauces, to wait such a long time and for the service to be this crappy i cannot understand how the managers allow for this to happen. And also i kept calling and calling the papa johns to see what was going on because the tracker kept saying "order on the way" but there was no movement whats so ever and they were not answering the call just the machine saying the store has been closed. Honestly very crappy service. For one item and to not even get the order correct, it is just unbelievable. read more

Papa Johns Pizza - Screenshot of when i placed my order. - Pizza Near Me - New Carrollton, Maryland

placed an order at 1:49 and was told my order was 15 minutes and it's been 25 minutes and still wasn't done. Only one person working and took too long to make one pizza. read more

The employees are excellent when taking my order on the phone and usually my order is ready on time... But one time, I placed an order on the phone for a pickup before going to work and the employee told me it will be ready in about 16 minutes.. That was no problem because I knew by the time I get there, it will be ready.. I got there around the time it could have been ready, but the employee told me it will be 16 minutes.. I was confused... She told me she was the only one working.. I asked if she already started on my food.. She said no. So I canceled my order. It would have been nice if she had given me a heads up that she was short in staff and that my order was going to take longer than normal. And today at 4:33 pm, I placed an order on the phone while on my way to work, I was told it will take up to 16 minutes... Not a problem for me. I got there at 4:50pm and paid. The employee told me it wI'll take another 5 minutes ( it was in the oven). I was hoping to get it by the time I paid. But I thought 5 minutes is not too bad. I had to be at work at 5:30. But 10 minutes passed and I asked another employee showing my receipt about me order. He told me it will be about 6 more minutes, I was like I can't wait much longer and I asked the other employee who gave me my total and I paid and she said 5 more minutes... I was tempted to ask for a refund and leave but I just got my food and went to work. I understand they were very busy with so many orders... I just wished the employee who took my order on the phone had let me know they were very busy with so many orders and that my food was going to take longer than normal instead of telling me it will be ready in up to 16 minutes and i get there and have to wait another 15 minutes. read more

Sometimes a Chef just wants pizza! I have called and called to place an order. I was placed on hold twice by the same man. I don't live in this area and am saddened at the way the staff at this location treat customers. I am getting ready to drive there directly to place my order. When I arrived I showed all the staff my call log. They didn't even offer me a small discount. PAPA JOHNS CORPORATE office needs to pay this location a visit AS SOON AS POSSIBLE! Remember to make every plate great! Chef Candra #PapaJohns #Pizza #CustomerService read more

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I ordered pizza for my friends who lived near this Papa Johns and the delivery driver cussed out the people receiving the pizza for the tip. Regardless of how much you get tipped, you are not going to complain to it to the supposed customer's face. There is clearly an issue going on here, and they need to fix it. read more

I haven't ordered for a few years from Papa John's. The comercial got me and I ordered a jack o lantern pizza for $11. This was worse than comparable pizzas at Pizza Hut or dominoes. Better ingredients? Not true. The pepperoni, the only topping, was no different than the cheap stuff bought it grocery stores. The pasta a sauce was without flavor. Most important, the pepperoni was not arranged toile a jack o lantern As it was in the commercial. That was the gimmick, the hook, and the execution was terrible. So no, this was not a good experience and yes, there are better pizzas for the same or cheaper prices. Go to dominoes. Get the $5.99. It's the same and has better flavor. And what happened to the garlic sauce? That's not standard with pizza any longer? read more

Papa Johns Pizza - Jack o lanterns pizza - Pizza Near Me - New Carrollton, Maryland

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This is my favorite location. The customer service given at the location is exceptional. Everyone is always so friendly. The speed of service is great and the quality of my food is always great. The manager is always nice, even opens the door for me to exit. I always come to this location although there is one closer to my house. read more

Papa Johns Pizza - Pizza Near Me - New Carrollton, Maryland

Pizza dough not done,,,,,, Canned tomatoes mushroom black olives all canned. Maybe 1 ring of green pepper for large pizza. They say they will refund me 100% read more

Ordered a pepperoni pizza last week!! It had some weird smell to it.. I checked it when I got home and it was the pepperoni and I grabbed a slice and it had some bloody tasted yuck I didn't eat any!! We Dumped all.. sorry not ordering again.. read more

Ordered a pizza online. Received notification that it was ready. Went to pickup. They told my son 3-4 min wait. He waited over 20 mins. I go in and they say we are about to make your pizza NOW!! WTF! I say you want me to wait another 30 mins?!?! I say I need to be compensated for my wait. They ok! We will give you another pizza! WAIT!! I never received the first one! Ok I need to see the refund. They called the manger to get the ok for the refund. The manager says they can only give me a free soda! Ok..CANCEL MY ORDER!! Terrible Customer service. If I wanted a soda I would have ordered one! TF read more

My order was exactly how I ordered over the phone when I requested takeout, and I wanted my wings well done i don't know who was the cook this Wednesday after 9pm but they were the best wings to date, my pizza was ready when I got there I was very satisfied... keep it up read more

I had a large order to place for a meeting at work the following day and the manager who took my order was extremely patient and helpful! The driver was also very kind and even brought back food that was forgotten that we didn't even notice wasn't there! I can honestly say not many Papa Johns that I've experienced have this level of customer service! read more

Ordered a medium pizza and some cheese sticks . It was raining really really heavy but the driver still made it on time and my food was nice and hot! Great service and good food ! read more

Horrible service. I get here 5 min after they said it was supposed to be done and one of my pizzas wasn't started until I was next in line. Also they couldn't find pizzas and the found pizzas. Idk they started debating why there wasn't a sticker on the boxes. She also waited to tell me why I was waiting in the first place. They have to get it together. read more

They were a little bit late with delivery one time due to a flat tire, but the manager gave me a whole extra pizza for free over that, which is very generous because I don't even think that's their official policy. read more

I love ordering pizza from this location! The pizza always taste great & the workers are always friendly.

I ordered two small pizzas for delivery today. The delivery guy had nothing on that said Papa Johns. The pizza was like warm. I live 3 mins away. One was supposed to be square cut, the other was to be regular cut. Both were BARELY cut! Not one slice was cut to the end nor were they even cuts. Mr. Delivery didn't even thank me for his tip. No more of my money! read more

First time having PapaJohns last night. Had it delivered and the delivery guy was on time and even found the place. Not many people can find it cause google map send everyone to the wrong street. Pizza was really good! read more

Over 30 minutes late for delivery. Called the store and the manager didn't seem too bothered by the terrible service. I would've expected a lot more from a "Papa John's Hall of Fame" location. read more

Actually just left the store after waiting over 20 minutes for my order that sat on a shelf and was ready a long time ago. I stood there in awe as every employee there ignored all the customers in the lobby. One employee (I would mention her name but none of them were name tags) stood there berating another employee loudly while we waited (he by the way was the only employee wearing a hair cover - which was a doo-rag...). I witnessed a driver that had returned from making a delivery jump right in and start preparing food without even washing his hands! I also saw the guy that was kneading the pizza dough answer the phone then return to kneading the dough without washing his hands! By this time I had had enough - I called an employee over and demanded my money back. Mr. Schroeder will be receiving a call from me in the morning but I will never eat here again. Anyone interested can stop by for themselves and witness the insanity. read more

I would recommend this Papa Johns. This was my first experience ordering from this restaurant. I was very skeptical that I would get anything but your run of the mill, frozen or school cafeteria tasting pizza. However, I was pleasantly surprised. I ordered the pan style johns favorite pizza with pineapples, 2 brisk ice teas, chicken wings, and the cinnamon bun type dessert. (I forget the actual name) I placed my order online and paid with credit at around 9 pm. (Because it was so late I was extremely concerned that the pizza and other items would have been sitting around for a long time and delivered to me in an attempt to get rid of their used inventory for the day. But we were hungry and all agreed on ordering food from a place that was open and readily available at the time. So we rolled the dice and went ahead and ordered.) The estimated delivery time was 31-41 minutes. When 35 minutes passes I called the restaurant to see the status of my order and was told my delivery should arrive any minute from the time of this call. So I hung up the phone and decided to go and wait for the delivery man at the front entrance of my building. TOO MY SURPRISE as soon as I stepped out of my apartment and looked out the window the driver literally pulled into the parking lot RIGHT ON TIME!!!! I was so HAPPY!! (it's not fun being around extremely hungry people. THEY ARE MEAN!) Although, the driver forgot my drinks he immediately went back to the store and brought it back in a reasonable amount of time. When I got the food it was all still hot. I could feel it through the boxes. When we actually saw and tasted the food, it was AAAMMMAAZING!!!! The pizza was cooked perfectly. I wanted it well done and it was just so without being burnt or dry. All of the ingredients tasted fresh and like they just took it out the oven. The dessert was good but could have been better, as the icing seemed to be lacking in amount and distinct flavor. I would have given a higher score except for ONE thing: Before I got to the front entrance of my building, Instead of calling me when he arrived like I requested, the driver decided to honk his horn very loudly, which let everyone in the neighborhood know he was there. (If I had not already decided to come out when I did I would have totally ignored the honking.) And when I asked if he normally honked his horn for customers, he said yes for his safety. HMMM??WTF??? I would think speaking with the person who actually placed the order and ensuring the identity of the person you are encountering would be a better option than bringing attention to yourself in a quiet neighborhood of hardworking families where you perceive danger. Anyway that rubbed me the wrong way. Overall I was very impressed with the food, and exceptional delivery speed. I would definitely reorder from this place and recommend others to do so as well. read more