Oh my I am not impressed by any means. I called in an order whilst I was over in Jacksonville so that it would be ready when I got there to take home. Whoever answered the phone I could hardly understand and to make things worse it seemed if they were going to tell me what I wanted to order. I finally got the chance to say excuse me, but this is what I want and I will be picking it up. After a few moments of silence and me saying hello, hello.. Once getting to Papa Johns my order wasn't even ready and the employee was sweating and wiping the sweat with his hands. From that moment I was taking aback wondering if this employee is the one making the pizza's because I didn't see anyone else in there until one walked in the door from delivery. At this point I knew!! Needless to say this pie is still at Papa Johns. I asked if there was someone else available to make me another pie? My luck was good at that point .. Another pie was made for me and I told why I wanted another. I am not sure what goes on at this location, but I do hope that the manager or owner will please talk about handling food. I am giving 3 stars only because my pie was remade by another employee who went out of their way. read more

I've been ordering from Papa Johns Pizza for many years. Today the door dash delivery service shorted me my 2 liter drink, (they tried to replace my Orange soda w/ Pepsi). Why advertise the availability of a product when you do not have it...? Also, the pizza is not as good as usual. Time to stop ordering from Papa John's pizza, I see a lot of negative reviews. read more

Today was "National Breadstick Day". I chose "Yes!, I want free breadsticks, but I unfortunately was not given breadsticks. I purchased Papa John's today, vice another restaurant because I like the deal I was getting. I called the store and was told I couldn't be given breadsticks and she hung up on me. I even left a comment with my order reminding them of my sticks, but nothing. read more

Ordered a pizza online, 6 minutes down the road from them and it finally showed up 1:15. Called and spoke to managers twice, told them to cancel the order. They were no help in telling me where the food was! First and last time I will be ordering from them read more

This place is disgusting! I went in, ordered (thank god it was a free pizza because I had a coupon) as I'm standing there the manager helps out the cashier because she doesn't know how to apply the coupon, then walks away to start making my pizza. Ummmm wasn't wearing gloves and didn't wash his hands! So I'm like wtf! Then he walks out to his car for idk what, comes back in and starts making pizza again!!!!!! Without washing his hands!!!! F'n disgusting! He should be fired! Papa John's check your camera! This place is gross! I just walked out! F that free pizza! read more

Kids wanted to try Papa Johns after years of Dominos and Little Caesers. Price is higher than other chains but wanted to give it a try. I have a big family with lots of picky people so I order 4-6 pizzas every time which also allowed me a good representation of their products. 1) Crust makes the large air bubble at least twice on surface of pizza, nobody wants those pieces because no cheese or toppings stay on. 2) Very skimpy on the toppings! I even paid for doubled toppings and my sausage pizza was barely sprinkled, most slices you had one piece. So much for double toppings. 3) No contact from management even after requested, obviously not interested in feedback or customer satisfaction so I'll take my weekly $75 order elsewhere. read more

Girl on the phone didn't know jack! I had to repeat my self 25 times, not professional or personable at all! Pizza got here, it was cold, super thin (when I asked for thick) and had hardly no cheese and no sauce. SUCKED! read more

Deliverer that drives a green pick-up with the license plate number ****** should be reprimanded for their erratic and aggressive driving! He almost rear ended someone then stuck his arm out the window at the driver like it was their fault. Then he tailgated the car in front of him so closely that he almost clipped them when they changed lanes. read more

The person I spoke with over the phone hung up in my face after saying they do not deliver to this location. Didn't say bye or anything

Service is great and the people are all about customer service. New manager Chris is doing a fantastic job, business has improved a great deal. I order here at least once week now. I have been very pleased with the quality and the customer service. read more

I made my order for carry out online since the past two times I ordered it took over two hours to deliver just maybe ten minutes away.. Online order said it would be ready with Max 45 mins... I went there to pick it up and the cashier told me it's not ready it will be ready in 30mins.. Seen other ppl waiting impatiently and asked one guy that's been standing there for an hour.. Everyone ordered online.. While waiting I watched them scratch their noses play with their hair scratch their stomachs eat the food while putting orders in the oven and also wondering why no one has gloves on.. Waiting an hour later I finally got my pizza the same time the other guy got his that was already there for an hour prior...I rather drive to the one on western if I ever want pizza again.. Not from this place read more

Nothing like cold $30 pizza! Ordered from here over 10 times hoping something would change but never has. Hour wait is normal for delivery! Called after 45 to be told that my pizza hasn't left, just stick to dominos unless you like your pizza cold. read more

I ordered carryout on a Friday, so i understand they were busy but, 2 things were a deal breaker. I arrived a little before 6 to pick up my pizzas i had ordered online 35 minutes prior. I paid for my order and was told they'd be out in a minute. I noticed an order on the counter sitting there but, figured it was someone else's. The cashier handling money proceeded to go handle a pizza crust without washing her hands. I was not the only one that noticed. A gentlemen waiting for his order also looked at her in shock. Another worker came up and looked at the order sitting on the counter 15 minutes later and called my name. It had been ready the whole time. I understand being busy, but the girl working the cash register didn't go look at any of the orders that were ready after people paid. I hope the rest of the workers wash their hands, but i wouldn't count on it. We won't be returning. read more

Papa John's is one of my favorite, we have been ordering for a while and pizza is amazing, however we ordered Two large pizzas and One of the box we opened, there was a lot of crashed glass, thank goodness my kids didn't cut themselves but I was very upset and disappointed read more

I love Papa John's but I have never had any luck with this location. The last time I ordered from them it took an hour and thirty minutes to get our pizza and the order was wrong. I sent an email complaining and never have received a response. read more

Fantastic customer service!!! I ordered a large specialty pizza for carry out and it took longer than expected because they accidentally cut it regular instead of square. It wasn't a big deal, and I'm not the type of person to raise a fuss, but the staff went above and beyond to make it right. They gave me a free soda while I waited for the remake and also hooked me up with a free large pizza. This place is really good to its customers and I'll surely be doing business with them again! read more

This place has gone way down hill, wouldn't recommend this place. Terrible product my pizza looked like a football.