I don't know how this location gets five stars. We came inside and waited in line, and about the…read moretime we got to the front, some woman who acted like a manager walked to the counter, not looking at anyone, yelled that they were out of chicken, and wandered off. No apology first, no explanation, just rudeness. They were not actually out of chicken, when we got to the counter, we could see chicken in the serving bins, so we asked about it. The clerk whispered that they had chicken, but they just failed to cook enough for the night and would likely have more in an hour. Something this manager could have said. The fact that they leaned over the counter and whispered and how they said it made clear they were in a hostile work environment with a poor manager. That information should have been told to the staff, not yelled to the whole restaurant without completing the information with "Hey, we're sorry, but we are running low and won't have more chicken ready for an hour," Or "Sorry, we screwed up and did not make enough chicken, but here's a coupon for making you wait in line instead of closing" Or close the store if you're out of food and not waste the customer's time. How you deliver bad news and how it's received is a matter of how you state things. A little humility, looking us in the eyes, waiting for a second to again show some empathy, or communicating with the customer-facing staff first isn't all that hard. There was no effort made to steer us to the chicken in the bins, which apparently was being held back for the drive-thru despite displaying it out front. What kind of Chicken joint runs out of chicken at the dinner hour? If this was the first week of operations, I could understand, but it's not. We don't even know if we would like Bojangles, as this was our first and probably only experience with this chain. Terrible customer service, terrible planning, terrible management. Why would we come back?

I stopped by here on my drive in to Jacksonville. I went through the drive thru and a short wait. I…read moreplaced an order for a 3 piece no bone in chicken meal with a side of dirty rice, an included biscuit and an extra side of green beans. The customer service that I experienced was friendly and courteous. Upon trying my food, I found that it was tasty and freshly prepared for the most part. It was also warm. 2 out of 3 of my chicken pieces came out this way but I did have 1 piece that was dry and not fresh. My dirty rice was yummy and flavorful and so were my green beans! My sweet tea was also good and had light ice in as instructed. Overall, I had a good impression of this location.

Lets admit Taco Bell food has never been great but it used to be that you knew it was bad and would…read moreprobably make you sick later, and certainly would make you feel ashamed of your life choices but at least it was cheap. Not anymore. They blamed COVID and we all went along with that for a while with diminished menus and higher prices but that time has passed. Now it's expensive and still not very good, in fact it's often bad. And I'm disappointed for it each time I let myself eat at a Taco Bell and remember I'm going to be over charged for bad food, they will almost assuredly get my order wrong (and they did this time too) and I'll over pay for it too. I honestly wish we had Baja Fresh, Del Taco, Taco John's or a Jack in the Box all of whom have better food and still generally at a better price too. If you order online you can at least ask for some preferences, not that they do it, but you can ask. They did bring back the green sauce, only now they charge for each little packet.

Thanks a lot! Smashed pizza. The Mexican pizza was the…read morebottom of the bag and smashed very disappointed

Despite the low reviews, the new Hwy 55 in Richlands is a better choice for a burger than any of…read morethe other fast food places in Richlands. We've been here many times and haven't had a bad experience yet. The employees are typically always nice. Our service has been fairly prompt and our orders are always exactly as requested. The old location was fine, but the new location definitely gives a more modern vibe to Hwy 55. Same old burgers and tots that we enjoy. We recently returned from a road trip and were hungry for burgers. Ordered online and picked up our order 15 minutes later. Three burgers, two fries, and tots all hit the spot. We'll continue to dine here. Much better option locally.

Ok so this is a partial review as the food is good, but…read more... So one of the things this place is known for is there Orangades, normally pretty good. The wife and I ordered 1 for each of us. Server was friendly and fast however the drinks we got tasted like nothing but sugar water. Now I understand that the oranges can be not as strong tasting I get that. Not the first time it has happened at a J55. It's a simple fix just add some more oranges to it. Apparently the manager (goes by Andy) thought that was not acceptable and refused to simply add more juice. Instead we were told to order something different which we did which was sodas which are unlimited refills. How that makes sense over just adding some juice is beyond me. On top of that the drinks were left on the ticket as Orangades instead of sodas. The Orangeades are 5 bucks a piece. That's unacceptable. We didn't make a scene but that's what reviews are for. Not calling for someone to be fired but comping the drinks or simply adding more juice is the bare minimum of customer service.

Top of the food chain! Could not done any better service! Perfect meal which we are a "unique…read moreorder that needs special attention" - this store is "the only Arby's that gets it perfect EVERYTIME!" Should be used as site to train other store managers and staff alike! A wonderful attidude and great spirit here! Seriously!!! Richlands' Arby's is THE GOAT! Ring-the-BELL

I been here a few times. Most recently, I did a pick up order. The food was ready and waiting for…read moreme when I arrived. However, there was no one at the front area. I waited and called out but just ended up picking up my food and left. The food is fresh and tasty. I got the turkey club and the chicken sandwich. I found them tasty. The app is meh. They have occasional coupons but not no rewards points. To order you would need to make sure you select a location first, which wasn't clear the first time I tried it.

I came here a few times. The restaurant shares the same strip as a Domino's, a Chinese food junk,…read moreand a laundromat. It has parking lot but it is a bit tight. The restaurant has a few tables to eat in. The restaurant usually has two people on staff. They can be hit or miss. Today, there was two people but one of them had a significant other waiting for them and instead of taking my order she took off her gloves and went to chat with her friend or partner. Someone came from the back to take the order. She wasn't nice or mean but didn't really engage with me. The sandwich tastes fresh and they decent serving of meat. I would come again but don't expect top service.

Very kind staff and very helpful. I walked in 3 minutes to close and without batting an eye the…read moreyoung ladies in this location ask how may they help me today and we're happy to do it. Most places does not offer that type of service. I give them a huge 10 thumbs up and I will go out of my way to go to this location again

Friendly service and my food was made pretty quick, felt like my large fry could've fit more fries…read morethoughts

Horrible. Waited FOREVER despite there being one car in line. Got our order wrong at first. Forgot…read morethe McFlurry and when they finally gave it to me it looked like this. I never post reviews on fast food because it's literally just trash food anyway but this was SHOCKING.

Nice staff inside, kind of fun to watch them hustle around when it's busy…read more We've been here 3-4 times inside and there is always a mix of older retirees and construction workers. I'm not a fan of the Coke machine that has dozens of flavors, the idea is great but nothing tastes the way it should making most flavors kind of off putting. And because people have so many choices they take longer to decide and get their drinks. There is only one machine so sometimes there is a line for drinks. I had a backed potato, regular chili with cheese and onions and a small burger. I poured my chili on the potato and it was great that way. The burger was dry and bland but better with some ketchup. No better than a burger from Sonic or Dairy Queen only it would be cheaper from those businesses. My wife had chili, fries and a chicken sandwich. She thought the sandwich was just ok but liked the chili and fries. One plus here is they have a really nice patio area to eat outside. I'd say far nicer than you'd expect to find at a fast food chain.

From the owner: Since '69, Wendy's has been committed to not cutting corners -- on our standards, or our fresh,…read morenever frozen beef. And every time you square up on one of our meals, you can taste the difference: Quality is our recipe. From building a better breakfast with fresh-cracked eggs and oven-baked bacon, to changing our fries to serve 'em up hot & crispy, every single time -- we're giving the people what they want. Our Kids Meal? Not kidding around. Our spicy nuggets? Ab-so-lute fire. And, of course, the Frosty is our signature frozen item -- no cold, freezer-burnt burgers over here. All of this deliciousness, *all* for a value that doesn't sacrifice flavor. Swing into your local Wendy's today, or order online to earn rewards in the Wendy's app. Choose Wisely, Choose Wendy's.That's all. You can stop reading now. Go outside.*Fresh beef available in the contiguous U.S., Alaska and Canada.

This has legitimately been the WORST Hardee's experience I have ever had…read more They forgot one of the sandwiches, the fries are soggy and rubbery. The chicken was dry rubber. Incredibly dissatisfied.

We come here often for dinner because they send out very generous coupons. My brother loves their…read morebacon cheese fries and we get them almost every Friday when we are in NC. Before, they used to have lobby service but, currently they still only have drive through service. Honestly, I like the lobby service but, the staff people were a bit slow. You would order and hand them the coupon and they will still mess up the order or ask you a thousand questions or give you the wrong change. The drive through people are not so bad but, you have to keep repeating the same order only to be told "just drive to the window". We usually like getting the tenders, sweet tea, chicken sandwiches/biscuits, and the cheese fries. I like that they make the food fresh so, there is almost always a wait. A good place to visit if you like chicken and saving money.

Pizza is dull and tasteless. Same Pizza Hut experience wherever you go. I prefer real Italian pizza…read moreand not a cheap knockoff.

Horrible! the worst order ever. First, when we went to pick up the order it took my wife having to…read moreopen the door several times and tapping on the counter with her keys to get service! Second, we arrived home and we had like 2 inches of bread on the sides and like three in the corners. Toppings were in shape of a circle when we ordered the square pizza (big box) it seems like they have a bunch of lazy employees that do not like their job. I did not return it because my little daughter was really hungry and also to avoid them doing something to our next order for returning it! This has been the worst order that we have ever received and worst customer service. If they dont like their job send them to get a new one! Sorry but not returning nor recommending!

I would like to give them five stars for the pizza which was better than I expected with really…read moregood crust. But they blew it on a few other important things. They told us 20-30 minutes on the phone, but it took an hour so we had to sit and wait 30 minutes longer than we had planned. The 18" pizza was under cooked, the veggies on this pizza were raw and we had to finish cooking the pizza when we got them home. Our second pizza with garlic, chicken and white sauce was good but light on chicken, some slices had no meat, and several slices had no spinach. Spinach is cheap, they could have put a lot more on and the cost would have been pennies. For a somewhat expensive pizza they need to raise the bar on toppings. The pizza dough was great, and the cheesy bread and marinara was also spot on. All in this was a far super pizza to Dominos or Pizza Hut and prices along the lines of a Godfathers or Mellow Mushroom.

Ordered over the phone and pizza was hot and ready when we got there. Young staff obviously have it…read moretogether. Large Supreme had wonderful crispy crust which didn't deflate in the box. Adequate toppings exactly as described. Just the right amount of everything and the cheese blend is unique. Will be our go to pizza place!