Was not hot!! Sloppy! And service was not up to par. Looks was like a Gas Station Pizza place. read more

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If I could give no stars/rating, I would. Let me explain my awful experience and why I and the rest of my family will never order from this so-called "restaurant". It's Saturday night at 9:04PM when I make my order on the Papa Johns site, via my phone. A few minutes later I received a call saying they only have one driver and it will take up to 2 HOURS to deliver (we live 4 miles from the location). We really didn't care and responded back with "that's fine". The girl on the phone seems to be in shock by our answer and says ok, call ended. At 9:43PM I receive a call by the same employee, stating the driver has a flat tire and they cannot deliver. Obviously this seems bogus, but ok I give you the benefit of the doubt. The employee advises we will need to do a pickup. Since they cannot deliver on their commitment, I ask (they should have offered) if we could at least a free order of bread sticks due to the inconvenience, she immediately said NO! I then asked for her name which I was met with the response "why?". I advised I would like to know who I am dealing with at this establishment. I was then put on hold with-out reason. A few minutes later she came back on the phone stating she put me on hold to deal with a customer and her name is "Taylor". Riggghhhht, ok "Taylor". I ended the call politely and said "Thank you Taylor we will be there shortly". We picked up the food (two female employees were all we could see in the establishment) and all was made properly, yet the customer service is lacking and they may need to remove the option to deliver since they try to avoid by providing outrageous delivery times and excuses with out showing remorse for their short comings and lack of commitment. Never Again! read more

Ordered pizza yesterday from my truck at loves truck stop and the driver delivered it to my truck. Tried to order a pizza the next day and the day shift lady said they couldn't deliver it to my truck. She said I had to meet them at the entrance of loves, so I said well I had it delivered yesterday and she said they were not suppost to. My answer was to cancel my order. They missed out on not only a $13 order, which I think was the grand total because I used the $10 papa points, but also a $10 driver tip, so go figure. read more

Dropped in on this place on a whim. I prefer Pizza Hut and Mellow Mushroom. Place very disorganized. Folks nice but really clueless. Pizza took forever to arrive but when it did was quite nice. Hot, tasty. read more

Stopped in last night and ordered a large "the meats" pizza. It was hot and delicious! This PJ's is located inside of a huge gas station. It's very clean and organized. Everyone is super friendly too. I got my pizza (made fresh and I also watched him hand toss my pizza too) within 15 minutes. Can't beat that. Only cost $12.84 too. read more

Ok me and my wife have picked up Papa Dia's from this store every other week. The kid's that work here are always very nice and plight. The food is great and hot. We've been using this location for about 16 to 18 months. Even during the pandemic they were always there. I give this place two thumbs up. BTW the score on the wall is in the mid to high "A's". read more

The first pizza place to deliver in my area of high falls! They are new and still trying to iron things out. Pizza was ok, needed less sauce. Delivery time was efficient. read more

NEVER EVER EVER AGAIN!!!! My husband and I are over the road truck drivers and were close to your location at 2679 HWY 16 W, Jackson, Ga at a shipper being unloaded. We ordered 2 large 5 topping pizzas. One with double extra chicken and the other with double extra cheese, garlic parm breadsticks and a 2 liter dr. pepper. We did not get a double cheese pizza or a double chicken pizza. We only had 3-4 pieces of chicken on the pizza. Mine was 99% bread with hamburger. Hardly no sauce or cheese. I didn't complain about mine but the 3-4 pieces of chicken my husband called and was very polite and asked to have a replacement. 1st off they knew we were in a semi and being unloaded and told us it would be 30 minutes and they would need the pizza back. Ok that's fine not a problem. The driver shows back up 45 minutes later just as we are finishing getting unloaded and wanted the pizza back and DID NOT BRING a replacement with him. We called and talked to the so called manager and she said we would have to sit another 45 minutes for them to remake the pizza so we told her we could not do this we are in a semi and we are done being unloaded and we have to leave so my husband said well just refund the money and leave it at that. She handed the phone off to someone else because she did not want to deal with the issue and then had this employee say that you need to be nice when you talk to us and my husband never said anything off to her and then was told ask nice to speak to a manager again. WOW! Then she comes back to the phone and says she could not authorize any funds to be put back on our card and wanted the pizza back and we have to call in the morning to get the money back. We are truck drivers for christs sake and get hungry when we are stuck at shippers and have ordered from Dominos and Pizza Hut many times and if we had a complaint they always brought out a pizza to replace the one they messed up and took the old one with them. When my husband then said we could of complained on my wifes pizza too she wanted to do with it. The only thing good out of the meal was the Dr. Pepper and garlic sauce! It was the WORST papa johns pizza we have ever eaten. Then it gets better the delivery driver is standing next to our truck the whole time and hears the entire conversation and even is like I am sorry but it wasn't his fault. So my husband is like we cannot wait for another pizza we have to leave the property we are unloaded and we have another load to pick up asap. She said then call tomorrow I cant help you I don't have the authority to authorize anything cause I am not the main manager. That was a croc! After this and yes it gets better because my husband kept the pizza to eat because we were unable to wait for a replacement and he was hungry and kept the pizza we did not get anything accomplished with this store except disrespected. My husband called today and talked to the main manager. No compassion no understanding of our situation said it was not his problem he looked at the cameras and seen our pizzas being made and they had the right amount of toppings on them and he was doing nothing about it. Talk about calling your customers liars and serving the worst food ever bought from a papa johns store! After this we will NEVER order from another papa johns ever. I don't care if they are the last place on earth to order from! Very disrespectful to their customers, not understanding and serve food that is laughable. The cheese sticks had more cheese than both the pizzas combined. Really sad so never again. They call us liars and you just don't do business that way not with us cause you lose customers that way. I don't deal with it. Not one thing to make the customer happy! NOTHING! No refund or anything! We were pretty much hustled out of $34.00s. Really sad and pathetic they treat customers this way and get away with it! read more