If I could give no stars/rating, I would.
Let me explain my awful experience and why I and the rest of my family will never order from this so-called "restaurant".
It's Saturday night at 9:04PM when I make my order on the Papa Johns site, via my phone. A few minutes later I received a call saying they only have one driver and it will take up to 2 HOURS to deliver (we live 4 miles from the location). We really didn't care and responded back with "that's fine". The girl on the phone seems to be in shock by our answer and says ok, call ended.
At 9:43PM I receive a call by the same employee, stating the driver has a flat tire and they cannot deliver. Obviously this seems bogus, but ok I give you the benefit of the doubt.
The employee advises we will need to do a pickup. Since they cannot deliver on their commitment, I ask (they should have offered) if we could at least a free order of bread sticks due to the inconvenience, she immediately said NO!
I then asked for her name which I was met with the response "why?". I advised I would like to know who I am dealing with at this establishment.
I was then put on hold with-out reason. A few minutes later she came back on the phone stating she put me on hold to deal with a customer and her name is "Taylor". Riggghhhht, ok "Taylor".
I ended the call politely and said "Thank you Taylor we will be there shortly".
We picked up the food (two female employees were all we could see in the establishment) and all was made properly, yet the customer service is lacking and they may need to remove the option to deliver since they try to avoid by providing outrageous delivery times and excuses with out showing remorse for their short comings and lack of commitment. Never Again! read more