Pizza was good, crust not fluffy though like a normal Papa John's crust. Service was friendly. Been a while since I've been but I plan to come back sooner this time. read more

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They don't fix their food right their service is terrible and they don't care about the ambience of their food. They just throw it together and hope you don't notice that the it's not right a papa Dia, a barbecue chicken Papa Dia is supposed to have barbecue sauce as the sauce, chicken, onions, and bacon look at this and it's supposed to have a cup of barbecue sauce which I always add one more read more

Papa Johns Pizza - A Padilla with no barbecue sauce, except what's in the cup - Pizza Near Me - Decatur, Alabama

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these people make the papdita there are if you haven't tried one you better try one! And if they up on your they will replace it. Their management is superb. read more

I paid for a pizza on the app and due to bad weather I never received the pizza and had to call back and replace the order I was told they would replace my pizza I never received I called tonight and got the run a around from management they can keep this nasty ass pizza and Marco's can get my money from now on your customer service is Shit!!!! read more

Pizza was terrible and the only thing worse was the service received by both the managercand the driver. Pizza was ordered for 7:50 and was delivered to my workplace at 7:15. I Will NEVER ORDER ANOTHER THING FROM THESE CLOWNS. They are incapable of following simple instructions and apparently incapable of making a decent pizza. Save your money for Marco's where they know what it is to make a decent pizza.Papa John's only got one star because I had to give it to them to post this review.I've honestly had better frozen pizza. read more

I ordered two simple pizzas around 930pm and I got a late notification and hour later. Not only was it an hour before I heard anything but I didn't get anything at all. It was supposed to be delivered from door dash and it never left the building. I had to explain to my kids that they couldn't have pizza because the delivery man never came read more

July 27 2023 I ordered a pizza the delivery driver obviously dropped the pizza and made no mention. When she handed it to me it felt awkwardly heavy on one side. I actually worked for PJ's in my younger years so didn't worry too much. Went ahead and tipped the driver. I opened the box and had to unfold the pizza. Just to get a photo (see attached). I called the manager and she offered a free pizza credit to compensate us but refused to accept any identification, order number or proof the pizza was messed up. I said ok. Today I call and they cannot honor the credit because "no notes were made". Will never order PJs again. Spent hard earned money at Dominos instead. read more

Papa Johns Pizza - Crushed soggy pizza - Pizza Near Me - Decatur, Alabama

I ordered a pizza for DELIVERY on the app, waited and waited for it to be delivered, got back on the app, it says carry out?!?! I tried calling the Decatur number it kept hanging up on me finally I get someone and it's a person from their 800 line that starts taking my info and then I get hung up on again. So I get in my car go pick up the pizza....realizing later I just paid $35 for (1) large pepperoni thin crust pizza with added veggies!!! WTH?!? I could have gotten a pizza Mellow Mushroom with an appetizer! So disappointed will never order from here again! read more

My partner and I were in the mood for a pizza. I called at 9:24, placed an order, paid for it and gave the person who took the order my address. She told me that my order would be delivered between 25-35 minutes. After an hour had passed, I called to find out where the pizza was. Nobody answered the phone. Papa John's, you are not the only pizzeria in Decatur, nor are you the only one that delivers. The next time we want a pizza delivered, we will call one of your competitors. read more

Great and fast service. The staff was very friendly as we were ordering a pizza for pick up so late. We ordered around 9:45 and got there about 10 mins later and they were pulling it fresh out of the oven. Fantastic, I don't understand the bad reviews :/ we were treated great! read more

When I worked here there were constant roaches and we operated a few times without running water.

Terribly rude girl with black and fire engine red hair. Had a quality issue with my pizza and asked for it to be remade (I never do this btw). Instead of ever coming to the counter and talking to me, the rude girl remaking it spoke about me several times loudly enough for me to hear at the front. Totally disrespectful. I even responded a couple of times to some ugly things she said and she still continued to complain about to me to others and indirectly insult me. All over a pizza? Why? She was very unprofessional and made the other employees there visibly uncomfortable. I even recall hearing one ask her for help after she walked off the job for a while. In today's day and time, I wouldn't be surprised if she is even the shift lead- but it is clear to me that she has poor public communication skills and obvious socialization issues. read more

We got an ultimate pepperoni pizza. Fast delivery of a hot, fresh, delicious pizza. I don't know why others posted bad reviews but we had a good experience. read more

Sat 03 Dec 2016 at 8pm: Stopped by this store location and placed my order (14" Original +Canadian Bacon +Extra Cheese +Pineapple+Tomato / Sides Garlic Sauce & Pepperoncini) for carry out. $13.08 USD total. My pizza experience was managed by Brandon. Fast, friendly and courteous customer service and received my pizza in 15 minutes as ordered. Excellent pizza! The thing I found refreshing as I stood in the store awaiting my order to be prepared was the customer service displayed by the employees. I counted six (6) individuals behind the counter and they ALL were WORKING together to fulfill and meet customer's expectations. Bravo Papa John's Decatur! read more

Papa Johns Pizza - Papa John's Pizza - Pizza Near Me - Decatur, Alabama

I understand the labor shortage issue but their customer service suc**. We ordered 2 pizzas on line for pickup. When I got there the pizzas were not ready. My fault I was early. However, when the first pizza was ready it was miss labeled and place in the delivery warmer. Then when the second pizza was done I continued to wait for 40 minutes until I asked repeatedly they finally figured out where the first pizza was. They refused to remake it and told me it was fine if I never came back. Well after 20 years of them being my favorite pizza I guess I will have to change. I'm done. They will not get another dime from me!!! read more

We are staying at the home2 suites hotel that's a few miles up the road from papa johns. We tried to do online ordering and it wouldn't go through so we called to order it in. We had to give the guy the address like 4 different times during the conversations. We said we would like the family special that they have online and the guy said they didn't have that so we asked what specials do you have and he responded with what was the address again so we give it again and asked for the specials and he said so you don't want to order anything. It's like he was trying to make us annoyed so we wouldn't order. He succeeded. Not sure how they stay in business with workers like this. read more

Worst!!!! Slow slow. Would not recommend. Horrible service. Always a lame excuse about the delivery time regardless of what time of year it is. read more

My order should have been here at 8:46pm, it's 9:25 pm. I have call them 6 times and no answer. I should have read the reviews before ordering from this Bozos, Update :940pm my order arrived a minute ago , I send it since I am very upset, I called the 8 times and no answer. the delivery girl said , "did they tell you there was a 2 hour wait?" I place my order on line at 8:13, ETA was 8:39 -8:49 Unbelievable! is there a 10- start rating? read more

Spoiled mushrooms on our pizza. Smelled and tasted rancid. Took the pizza back to the store and the manager wouldn't even taste a mushroom from the pizza. She claimed "I taste the mushrooms every shift and they are fresh". Basically called my husband a liar. They are going to make people sick with spoiled ingredients. Next step, a call to the health department. this place is GROSS. read more

Last time I ordered from here I wasnt pleased with the food. The pizza wasnt very good and it looked like it had been dropped so I dont eat here anymore.. read more

Pizza was terrible, they advertise $12 pie and add 3.50 to be delivered, the large meats had 8 pepperonis. Bye Bye Papa your pizza was like the John. read more

They are fast, friendly, and the pizza is always good. It's worth the couple of dollars more you pay than at the other pizza chains.

I attempted to order delivery from the Decatur, AL store. In the past, , delivery was limited to strange hours. It is an absurd policy and an inconvenience to Papa John's customers. Nevertheless, I am a huge Papa John's fan, so I deal with the inconvenience. However, I was told by both an employee and Jeremy, a manager, that my delivery order was refused, and they would come 4 blocks from my home, but no further. I'm sure customer service is important to Papa John's. In this area, however, you're moving in reverse. Kindly reconsider this, and work together with neighboring Hartselle location to ensure the delivery has no gaps. I look forward to hearing from you with a resolution to this. read more

Always hot, always fresh, mostly always right and usually fast with friendly service. On-line ordering rocks!

I am so angry, mostly at myself for being foolish, but also really disgusted at the horrible pizzas from Papa John's Pizza in Decatur, AL. After a long day traveling, my friend and I had settled in at the local Comfort Inn. We decided we'd get food delivered. There weren't a lot of choices, so we went with Doordash. Also being unfamiliar with much in the area made the mistake of choosing Papa John's. THE ABSOLUTE WORST PIZZAS I have ever been served. I wasn't sure if we were eating crust or the cardboard. I ordered a pizza that had several toppings, but they were so skimpy that the pizza just looked flat. My friend ordered a more plain pizza and that was even flatter. We were so hungry we ate a bit and threw out the rest. To add insult to injury one pizza was $20.49 and one was $15.99... (totaling $36.48) wait for it. With all the fees, the total was $58.76. Shame on me for not totaling the fees first. It was the most expensive horrible pizza I hope to ever experience. If I could give zero stars I would. read more

This place sucks first charge high dollar price for pizza then you want to charge for extra sauce and peppers what's next charger for napkins read more

I just wanted to say that i am very pleased with the quality of food an the time it takes for delivery an i have always respected that with an ample tip to the drivers, but i am very unhappy with the fact that i am also having to pay a "delivery fee" that doesnt go to the drivers an i know that because i have talked to a great bit of them...This is absurd that just just because you put a name on a" fee " dosent mean that its okay, because i am a generous person with tipping drivers an understand how its a time that money isnt easy to come by, an that because Papa Johns has made such a ridiculous fee that it will effect the drivers tippings an that im sure this is a reason that others feel the same an are doin such.... read more