MAKE SURE YOUR LID IS ON Went to this location by the bridge today and got me a small cookies and cream milkshake went around the building and pulled up to the window, and I grab my milkshake and the whole entire thing explodes all over my car, my windscreen and my wheel immediately the people come and start recording me and laughing, but this one lady I think her name was Aaliyah came and gave me napkins and she also gave me a free medium milkshake Tysm Aaliyah!!! read more

My favorite Jack's in Decatur. Service is swift and my food is always right. I love love love the bacon double cheeseburger with no lettuce, even if I usually have to scrape off the extra mayo. I like a little, not a lot. Heaven on earth! read more

Went there today, July 5, 2025... They always want to toss your receipt in the trash before you get a chance to ASK FOR IT. You shouldn't have ASK FOR or BEG FOR a receipt... it should be HANDED TO YOU EVERY SINGLE TIME, at EVERY RESTAURANT, at EVERY STORE... no exceptions... But at this place, they don't want to give you the receipt.... FINALLY, today, I got my receipt.... and just as I suspected, THEY ARE ILLEGALLY OVERCHARGING ME every time I visit there... EVERY ITEM on my receipt had a higher price than what was listed on the menu board; this is fraud, this is illegal, this is a crime. This is not a mistake, this is intentional. Also, if you order at the counter and they don't give you the receipt, you can't accumulate points... Jack's is always talking about the points, etc... but you can't add them to your account if they won't give you a receipt. And who cares about getting points and discounts? Well, I do, especially when I'm being overcharged. Not only all of this... but the food is kind of nasty most of the time... Biscuit & Gravy.... EVERYTHING WAS COLD. How is that? They were busy and were pumping out orders? How does this crap have time to get cold??? Didn't the gravy used to have sausage in it? Not anymore, not one crumb. Not enough gravy to eat more than half the biscuit with some gravy, not even when going light with it... Maybe 1/3 to 1/2 the amount of gravy they were serving just a couple of months ago. The biscuits were crumbling to pieces -- couldn't even eat the sausage biscuit; the biscuit basically "shattered" after the second bite.... well, at least now I had sausage for the gravy... well, what little gravy there was.... correction, now I had a little gravy on the sausage, there was so little. Two people in line got coffee with their breakfast and the cashier was handing them empty cups --- never seen a Jack's with coffee out there for the customer to pour themselves.... so all of these people had to wait in line again to get their coffee cups filled. I don't drink coffee and they didn't even ask what I wanted with my combo (that comes with coffee, according to the menu board -- the menu board that intentionally lists a false price). I was given a smaller cup than they usually give out... doesn't matter... both the unsweet tea and the sweet tea tasted like the tea bags were ripped open and all of those grounds were in the beverages. And the soft drinks aren't mixed right; they are NASTY & UNDRINKABLE... The Coca-Cola came out almost clear... nothing they had was drinkable... I ate less than half of my crumbling, cold meal that they overcharged me for and left since I had nothing to drink with it. read more

If I could give O stars I would. It's 1:30 in the afternoon. There must be 12 cars in the drive-through. Going inside there's at least six people in line and after waiting 22 minutes just to get to the register, which, after five or six minutes became a quest. I finally was able to place my order. There were enough workers in the back, but the problem with this place is zero training zero management. If I was the owner, I would fire the manager on the spot. There are simply too many other places to go. Do not waste you time or money here. Al I got the big BLT. Toast was burned. Fries are cold. This place really sucks. read more

Jack's Family Restaurant - Long waiting line. Terrible service - Burgers Near Me - Decatur, Alabama

Me and my mom went in through the drive thru and got some chicken tenders and asked for sauces and we left and checked and there was no sauce! Not only that but the service the drive thru lady had her tone was terrible sounded sarcastic and very snobby and after finding out we had no sauce I went inside and it took them forever to come to me they were both on the phone girl in the drive thru and girl in the front they looked at me and went right back to their conversation they had bad customer service! But overall the food was good just please teach y'all's members respect and customer service. read more

So me and my granddaughter were in the drive thru,and we ordered a cookies and cream milkshake so,We got to the window and we got her milkshake all of the sudden POP! the lid popped off the cup and it bursted and it was so messy but the person at the window was very sorry about what just happened and she offered her a medium shake and she was so sweet but please make sure that you're lid is on all the way before you give it to your kid. read more

This is the worst fast food joint I've ever been to. The service is god awful, they act like you personally destroyed their day by even daring to order food. Then when you get to the window they glare at you the whole time. They don't even bother hiding it. I didn't even eat my food I tossed it with those looks. If you're traveling like me and staying in town for a little bit don't bother going here. read more

Man the food is fabulous but they can never get my order right why is that? I feel like it's a waste of money and time to get all the way home an your order order isn't correct something is always missing it just doesn't make sense to me why or how you mess up an order every time please help me understanding how its possible but like i say food is great just need employee to read an fix orders correctly or why bother to continue spending time and money on bad service read more

Worst service I have ever experienced, sat in line for over 10 mins to not even have a single person in the building talk to us as they just keep doing drive through orders. Gave up on ordering and walked out read more

CAN YOU PLEASE KEEP HAIR OUT OF YOUR FOOD I didn't spend 16 dollars on some dry chicken with trash texture to have this in my food along with cold fries as always read more

Jack's Family Restaurant - a line drawn on a surface - Burgers Near Me - Decatur, Alabama

They get busy but they keep it fast and clean. So don't be discouraged by their long drive thru line. Jack's is a Hamburger franchise found in north and central Alabama and scattered just a bit into southern Tennessee, western Georgia, and eastern Mississippi. So definitely a Southern staple. Jack's has awesome breakfast and the best fast food chicken fingers. You have to try a hand dipped shake made with Blue Bell Ice Cream! Favorite Meals: -Chicken Fingers with Comeback Sauce, mashed potatoes and gravy, and a biscuit. (I'll sometimes get extra biscuits and chicken fingers to have for breakfast the next morning because their chicken fingers are way better than their chicken biscuit patty) -Biscuit with gravy -Bologne Biscuit The reason it's on my Top 100 Dishes to Try list: Chicken Fingers The reason it's on my "Little Things" list: Comeback sauce Biscuits List: The BEST chicken fingers, biscuit and gravy, and scrambled eggs I've ever had. read more

Tried Jack's for the first time and between quality, price and quantity I'd give it 2 stars. Now Jacks isn't related to Jack in the Box but the burger patties taste very similar. Now the price is better than Jack in the Box but the meat quality sucks which is why it's only 2 stars. read more

My daughter sucked up a big ass fly in her strawberry milkshake!! and the Manager had a Nerve to offer me another one. I don't want nothing from this location ever again!!! Nasty and bad Management. That's not how you solve a issue like this!! Give me my Money Back!!! read more

Jack's Family Restaurant - It was two flies to be exact!!! - Burgers Near Me - Decatur, Alabama

This is an excellent place to go for Food Poisoning. Went here on a Tuesday April 30 around 130 pm. Ordered a Bigger Jack and Fries . Burger was awful but had to hurry up and get to work. 3 hrs later I'm sicker than a dog! Had to leave work early i was so sick. Jack's used to have great food but not so much anymore. Most of the people act like they just dont care anymore.This has definitely turned me off from Jack's. I'll never eat there again. read more

Lunch rush but fast friendly service. First time here in a long time. Large menu slection with reasonable prices. Burger was good but a bit small I thought. Crickle fries are good but they seemed old and over salted. Would come back to try other items. read more

Jack's Family Restaurant - a cup of coffee with the word jack's on it - Burgers Near Me - Decatur, Alabama

I only gave it 1 star to just give my review. I didn't think anyone could mess up a patty melt but they did. They're supposed to toast the sourdough bread, they didn't!! All ingredients were just placed only in the center of sandwich. Grease from burgers had soaked through the bread. Fries weren't even close to being done. This Jack's on 6th Ave. Decatur, Al.. Other Jack's in surrounding counties are great. I'm so dissappointed in Decatur location Jack's. I'll not go back again unless they change!! read more

Hashrounds was cold. The ketchup in the packets was thin and tasted funny, ( and I opened several packets). The cashier wasn't friendly at all and needed to fix herself up a little. All in all I wouldn't eat here again. I really didn't like the food. read more

I orders single gravy biscuit and get a container that is separated into 3 compartments instead of a full, single compartment plate that it comes in every other time from every other store. The biscuit fills the bigger compartment and had gravy drizzled over it. There wasn't even extra gravy in the other compartments. I will never go back to this store. Go to the one on the Beltline, they do it right. read more

This place had fast service and staff was friendly. Even cooked me lunch during breakfast.

The problem I had is they was rude. And when I asked for something it was like it was an inconvenience for the lady. Then I had ordered hasbrown and didn't even get them and got charged for them. They are the most sorriest bunch of people I have seen. I will never go back to Jack. This isn't the first time I have had a problem but it will be my last! read more

I really like the new building they acquired after the fire. They have a much larger parking lot and nicer restaurant overall. The staff seems to be really nice. They are in the morning for sure. I really like their biscuits. The person who makes them on the weekends, Saturday, does them best! They are a little more buttery crispy on the outside like I love them! The weekday ones are ok, but not as done as I like them. Though, any of Jack's biscuits are better than the dried up ones at Burger King or the flavorless ones of McDonalds. I like the steak biscuits and the bacon cheese biscuits. The bacon is smoked, you can taste it. My family loves the sausage gravy biscuits. Which are good, too. The hashbrowns are average small round things. Not my favorite kind, but not bad. Their french fries are crinkle cut and have a popcorn salt on them. I don't like that pop corn salt, the orange kind, but it tastes good with mayonaise, believe it or not. Otherwise, I like that they give you a good amount. They don't skimp like McDonalds and Wendy's often do. Their burgers are alright. Not the best, but better than McDonalds. Their chicken sandwiches are good. The chicken strips are hand breaded, but the one time I had them there was something I didn't like about them...I just couldn't put my finger on it. They used to offer a polynesian sauce that had pineapple in it. That stuff was the bomb! I remember it from Dairy Queen or somewhere I ate at as a child. I Loved that stuff. No more. They don't offer it anymore. The milkshakes are pretty good as is their sweet tea and their coffee. They do offer hand dipped ice cream as well. Overall, I give Jack's a 4.5 out of 5, but yelp doesn't let you do partial stars. read more

We was really looking forward to eating here tonight and the sign and the ad on Google said they were open til 11. Well when we got there, the lights were off & it looked like they had been closed for a while so I guess nobody wanted to work til 11 tonight so they closed more than 30mins early. It was definitely a wasted trip. So we took our business elsewhere! I guess if we wanna eat at Jack's we better hope we get there b4 those guys decide to close down & go home?? read more

2 piece chicken with instant potatoes that are dry with instant brown gravy that is nasty! Add to it green beans unseasoned the chicken pure salt overcooked to the point that it was like eating bark!! Complete waste of what should be a good combination ! All about the south???? Wow folks!! read more

Slow as molasses in December but the double cheeseburger was good. Ask for light condiments or it will be slathered in mustard and ketchup. The fries were good but they have gone from drenched in seasoned salt no salt at all. Ask for light ice or you will end up with a glass of ice and no soda. read more

I ran into Jacks on 5/7/17 after church. First I had to go to the restroom. After I did what I had to do in the restroom, I found out THERE WAS NO TOLIET PAPER. Ive had 2 strokes so I really needed the toilet paper. I cleaned myself up as best as I could. Then I went & explained to the manager Amber the situtation. She contiued what she was doing NOT OFFERING ANY HELP. I waited about 5 min . Then I approched her again STILL NO REACTION FROM HER. REMIND YOU I NEEDED TOILET PAPER TO CLEAN MYSELF UP.ALL SHE SAID WHEN I TOLD HER I WOULD BE CALLING THE MAIN OFFICE WAS HAVE A NICE DAY. I went straight home &called the main office & made a complaint . I didnt hear back so on 5/14/17 I called the office again.A district manager by the name of Josh called me on 5/25/17 we talked for 5;03 min ( ALL HE COULD SAY IS ILL TALK TO HER TODAY) BUT HE NEVER APOLGIZED ABOUT MY HUMMILATION!!!! SO I CALLED THE CEO (Tom Barkman) On the 5/25 & 5/30 left a message both times about the situation ,I even told him & Josh that I would be calling the Health Dept. as of 6/16/17 I STILL HAVENT HEARD A WORD FROM JACKS OR ANY OF THERE EMPLOYEES!!! read more

one of the worst experieces that i have ever had at a restaurant, i mean the staff was angry disrespectful and made fun of the customers and me almost as if the didnt want you to enjoy their establishment also seemed dangerous avoid avoid avoid. read more