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    Jack's Family Restaurant

    1.8 (26 reviews)
    InexpensiveBurgers, Fast Food
    Open 5:00 am - 10:00 pm
    Updated 1 week ago

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    Long waiting line. Terrible service
    John S.

    If I could give O stars I would. It's 1:30 in the afternoon. There must be 12 cars in the drive-through. Going inside there's at least six people in line and after waiting 22 minutes just to get to the register, which, after five or six minutes became a quest. I finally was able to place my order. There were enough workers in the back, but the problem with this place is zero training zero management. If I was the owner, I would fire the manager on the spot. There are simply too many other places to go. Do not waste you time or money here. Al I got the big BLT. Toast was burned. Fries are cold. This place really sucks.

    a line drawn on a surface
    Elijah R.

    CAN YOU PLEASE KEEP HAIR OUT OF YOUR FOOD I didn't spend 16 dollars on some dry chicken with trash texture to have this in my food along with cold fries as always

    It was two flies to be exact!!!
    Michelle F.

    My daughter sucked up a big ass fly in her strawberry milkshake!! and the Manager had a Nerve to offer me another one. I don't want nothing from this location ever again!!! Nasty and bad Management. That's not how you solve a issue like this!! Give me my Money Back!!!

    a cup of coffee with the word jack's on it

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    7 months ago

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    5 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    9 years ago

    This place had fast service and staff was friendly. Even cooked me lunch during breakfast.

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    Jack's Family Restaurant

    Jack's Family Restaurant

    (12 reviews)

    $

    Food was good as always. Restaurant clean employees were friendly. Always stop here when I'm in…read moretown.

    This location is completely remodeled or rebuilt... totally different layout, including the…read moreentrances. It just now reopened at the end of May 2025 after being closed for a very long time. The manager who was here before has been in town Decatur at the Beltline location, I figured she'd be back here... but we didn't see her. This was an all new crew. We've been here twice... both times we stood at the counter for 10 to 15 minutes and no one even acknowledged us.... not even a good morning, no "we'll be there in a minute", nothing at all. And they weren't even busy. They're all drive-thru oriented now... There were people coming in the drive-thru but they still weren't that busy... all the employees were talking and gossiping more than they were working... and very loudly at that. Now that I think about it, I'm glad they didn't serve us because we wouldn't have wanted to hear their stupid & annoying conversations that would have blasted our ear drums as we tried to eat. Anyway, both times, we waited. The first time, about 15 minutes... the second time, about 10 minutes before we walked out and went somewhere else (not Jack's). As far as one of the other reviews goes, NO, Jack's hamburgers do not taste anything like burgers from Jack-In-The-Box... what a great thing it would be to have a Jack-In-The-Box in this area... or an In-N-Out.

    Jack's Family Restaurant - burgers - Updated May 2026

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