I am writing to share my disappointment regarding my visit I entered through the back entrance. I ordered a half-cheese, half-pepperoni pizza, and unfortunately, the experience was poor in terms of both service and food quality.
First, there was a lack of communication regarding the wait time. I was given conflicting information by your staff--one employee stated 20 minutes, while another stated 12 minutes. I ended up waiting over 20 minutes, which was frustrating given the lack of clarity.
More importantly, the quality of the food was unacceptable. The pizza dough appeared stale, and the crust was hard and dry, suggesting it had been sitting out for a significant amount of time. I was only able to eat one slice before deciding to discard the rest, as I was concerned about the quality and the potential for an upset stomach.
Finally, I feel it is necessary to bring a serious observation to your attention. While waiting, I was able to see into the kitchen area and noticed what appeared to be significant health and safety issues. I observed raw beef being stored in the same area as fresh produce (cucumbers, tomatoes, onions, and avocados). This type of cross-contamination is a major health concern and is highly unprofessional. The soup came out from plastic container and heat up a pot, and sausages precooked from fridge, leftovers rice came out from plastic container and heat up from microwave.
I paid full price for a meal that did not meet basic quality standards, and due to these sanitation concerns, I will not be returning. I hope you take this feedback seriously and address these kitchen practices immediately to ensure the safety of your future customers. read more