They drilled a bolt straight through the top of my dining table, among a whole host of other…read moredamages that we've noticed slowly over the past three weeks. Damaged drawer sliders, missing bolts from our gym equipment (think of the safety issues if it came crashing down!), damaged shelves, etc. They keep refusing to respond, and they keep skirting responsibility. This is an unscrupulous business.

On April 29th, I contacted EPM Movers needing an immediate move, and their representative was…read moreextremely helpful in getting me scheduled the same day for 1:00 PM. I was assigned Jimmy, Anderson, and Jose, and from the beginning, they were patient, professional, and understanding. When we arrived at my storage facility, we were met with something completely unexpected, my belongings had been severely damaged due to an infestation at the storage facility. I was unaware of the situation and was completely shocked to discover that rats had destroyed many of my personal belongings. The movers explained that because of the extent of the damage and infestation, they could not safely pack everything. Despite the circumstances, the team showed incredible compassion and understanding. Knowing I was already overwhelmed especially being pregnant and dealing with such a stressful situation they still did everything they could to help salvage and move what was possible. Unfortunately, some items had to be left behind because the damage was simply too severe. I was moving from Southwest Houston to the Galveston area, nearly an hour away, and despite the unexpected delays and challenges, the team worked quickly to load, transport, and unload my belongings at my new apartment. What stood out most was their kindness at the end of the move. I came up short on the remaining balance due to everything that had happened unexpectedly, and they showed empathy and allowed me to pay what I had available at the time. That level of understanding meant more to me than I can put into words. This move was one of the most stressful experiences I've had, but Jimmy, Anderson, and Jose showed professionalism, patience, and genuine compassion throughout the entire process. I truly appreciate everything they did for me.

Robert and Daniel were great! Enthusiastic, energetic and great to work with. They maintained a…read morepositive attitude throughout and even had a few genius solutions to some of my moving problems. They clearly enjoy what they do, are very professional and worth your consideration! I'm all about supporting local businesses and these guys are perfect examples for why I keep doing it. They impressed me, so let them impress you!

These guys are great! They were very quick and handled all my fragile items with care! My tv also…read moredidn't have a box to put it in so they made sure to get it transported to my storage unit without any issues.

Got a great deal, prompt responses and great service! Really made a chore such an easy process.read more

We had an appointment with 367 move and then Hurricane Harvey happened! They were very patient and…read moregreat with rescheduling us! The movers were fast and strong! They moved us quickly and accurately! They wrapped our furniture and were very careful. I was happy with customer service too. I will recommend them to all family and friends. They also had very reasonable rates!! Lowest I found on yelp! Yet, they were very professional too! Thank you 367 Move. :)

I had an outstanding experience with this moving company and can't recommend them enough. Keith and…read moreLuis were absolutely top-notch from start to finish. They were incredibly efficient with their time, handled all of my items with great care, and maintained a high level of professionalism throughout the entire process. What really stood out was their attention to detail and willingness to go above and beyond. Moving can be extremely stressful and they were able to alleviate that stress. Great people, great value and actually came back a little under what they had originally quoted me even after staying a little longer than planned to install our frame TV! I cannot recommend them enough. If you're looking for a reliable, professional, and genuinely caring moving team, ask for Keith and Luis. 5 stars all the way.

My wife and I hired Keith and Luis to move us from one house to another. We didn't want to pack a…read morething for the move. I reached out to multiple people on Yelp and had the top 3 companies come out for a consultation. I ended up hiring Move It On Up because they gave me a competitive bid and frankly just seemed more confident in their ability to do the job. We needed to split the move over two days because we wanted to leave our house staged to sell. The first move, they arrived with 4 people and a truck and got to work packing everything. The girls packed and Keith and Luis moved everything to the truck. They literally ran everywhere they went from 8am-5:30pm. The move went perfect and they finished in the exact time they had estimated in the initial walk through. Not a thing broke in the move. For the second move, it was a week later and it was all of the remaining furniture. Keith, Luis and one other guy showed up with a truck at 8am. They moved everything out again in the exact amount of time they had estimated. They were running the whole time like on day one! When it was all said and done, I owed him the exact amount that he had quoted me for the whole move. Everything made it safely to the old house and we were extremely happy with the service provided. I will recommend Move It On Up to anyone I talk to that is looking for movers!

This moving company is the best I have ever used before. Let me count the reasons!…read more They were prompt and on time - each time I have used them. They were human - they were very empathetic with what we were going through, yet maintaining a professional manner. Since we were on a time constraint - they moved more than they had promised during that time - (amazing) They were concise - nothing was broken They were so good - that we have used them 3 times in 4 months! I would recommend anyone to use them if you need to move. The value that they gave us during our moves and the respect and non-judging was phenomenal! I hope I don't have to move any more (for a while), but was super impressed and happy with the job they did for my office and home(s) that I felt compelled to write this glowing review. Keep up the great work guys!

They were punctual, efficient, and thorough. They charge a fair price and quality service! They…read moremoved me about 15 min away with no damages and were very helpful in setup and take down. Edited: I just a nightstand that appears to have been dropped. I cannot open one of the drawers. Unfortunately, they didn't inform me of this.

They made my move so easy and took so much of the stress off of my shoulders and I absolutely…read morecouldn't thank them more. The whole team was personable, efficient, and they had everything under great direction and control. Everything was moved very safely and very efficiently! If you're considering a moving company-- I couldn't recommend this one enough!

Unfortunately, their service has gone down hill. They ruined an 1800's print and frame valued at…read more$3000. Zach failed to return a text to discuss the issue. Addictions can ruin people. Move was from Houston to Corpus Christi. Once in Corpus the movers smelled like pot/marijuana.

These guys are true professionals. Very good communication from the start, clear and honest…read morepricing, and once they arrived, not a second was wasted. They brought all their own packing materials and equipment, and took great care with my things. No scuffs, smart lifting and maneuvering techniques, just all around impressive.

I am extremely disappointed with my experience with this company. What should have been a…read morerelatively simple move from a studio apartment to a one-bedroom approximately four minutes away turned into a SIX-HOUR ordeal that cost more than twice what I expected, left scuffs on my furniture and the walls of my new apartment, and was made worse by the owner's condescending and unprofessional response when I raised legitimate concerns. The communication issues began before the move. I had to call three separate times just to receive a quote, despite repeatedly being told one would be sent. I continued pursuing the company because I genuinely wanted to support a Black-owned business, but I should not have had to work that hard simply to give a company my business. Before booking, I spoke directly with Jay, the owner, and specifically described my inventory and move. I was moving from a STUDIO to a ONE-BEDROOM approximately FOUR MINUTES away and had already moved the overwhelming majority of my clothes, smaller belongings, and other items myself. The movers were primarily responsible for my bed, mattress/box spring, dresser, nightstand, sectional, and a limited number of boxes. Based on that information, Jay estimated approximately TWO HOURS, and I expected to pay around $300. I understood this was an estimate and would have considered three hours or somewhat longer reasonable. I did not expect SIX HOURS and a bill more than twice what I anticipated. The biggest issue was efficiency. There were two movers, and I want to distinguish between them. One was kind, professional, and worked efficiently. I genuinely appreciated him and have no complaints about his performance. The other mover was noticeably slower. Multiple trips between my apartment and the truck took close to 30 minutes, and at one point I genuinely wondered where he was. Ironically, this same mover acknowledged, "Yeah, you don't have a lot of furniture." It ultimately took approximately FOUR HOURS just to load the truck. Because this company charges hourly, efficiency directly affects the customer's bill. I never rushed the movers, interfered with their work, or complained to them about their pace. After more than three hours had passed and we had not even left my studio apartment, I simply contacted the company to ask whether what I was observing was normal. Unfortunately, Jay's response made the experience considerably worse. Rather than investigating why the move was taking substantially longer than his estimate, he became defensive and condescending. He repeatedly defended the crew by telling me he had personally trained "these boys," that they were athletes and basketball players, that they were among his "top-of-the-line" movers, and that he had never received complaints about them. He then proceeded to explain the moving process to me, suggesting that I did not realize how much furniture I had or was failing to account for the time required to carry furniture through the building, use the elevator, walk to the truck, and load it. I found this incredibly patronizing and completely beside the point. This was my FOURTH move, and I moved into this exact studio three years ago with essentially the SAME furniture. I understand that furniture has to be carried, taken on elevators, loaded, transported, and unloaded. More importantly, Jay was the person I gave my inventory to before booking and the person who estimated approximately two hours. His own mover even acknowledged that I did not have much furniture. Ultimately, it took nearly FOUR HOURS to load and approximately SIX HOURS total to move a limited amount of furniture from a STUDIO to a ONE-BEDROOM FOUR MINUTES AWAY. And after all that time, my furniture was scuffed and marks were left on the walls of my new apartment. I understand estimates are not guarantees. But there is a significant difference between a two-hour estimate becoming three hours and a two-hour estimate becoming SIX. When a customer raises a reasonable concern about that discrepancy, the appropriate response is to investigate and address it--not argue with the customer or condescendingly explain how moving works. The excessive time, resulting cost, damage to my furniture and walls, poor communication, and especially the owner's response made this an extremely disappointing experience. I cannot recommend this company.

HORRIBLE service, they broke my mirror and refused to take responsibility. they ignored me and my…read moresibling for hours. worst service in Texas