I feel fortunate to have Dr. Parsons as my primary-care physician. Dr. Parsons is knowledgeable,…read morethorough, compassionate, and genuinely takes the time to listen. I never feel rushed during an appointment, and my questions and concerns are always taken seriously. Dr. Parson explains medical issues and treatment options clearly, follows up when needed, and treats me as a person--not merely as another patient. The office staff is also professional, responsive, and helpful. I highly recommend Dr. Parsons to anyone looking for an attentive and trustworthy primary-care doctor.

If I could give this office a zero or negative 10 I would. The office manager is horrific…read more Refuses to provide referrals and get this, HANGS UP ON YOU!!! Even when trying to be cordial or professional, HANGS UP!! Is this Junior high school? Has absolutely no decorum. I've been providing health care services for 30 years and NEVER have I experienced this kind of treatment. This review is for the Office manager only. But in the end, the doctors call the shots and if they tolerate this behavior, go somewhere else!

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

I am looking for functional doctor so I was referred here from my boss who has seen these…read moreindividuals herself. I have only made it as far as to have a telehealth visit with Dr. Mary Ann. On the day I have the visit, I had to reschedule from an earlier time to a later time, so I was able to get in contact with Jessica at the front desk, who was very very professional and friendly btw! I am rescheduled for a later date and the Doctor who I was to see via telehealth had never called me so I called Jessica again and she was very prompt at getting the Doctor on the phone with me. The doctor either wasn't notified but the first thing she said was "well you cancelled you're appointment"....a little on the unprofessional side for me, because I didn't get a "Hello", "Sorry about the mix up" , nothing. So I know I'm not going to get far in this visit because you have to pay for these things but I was expecting just a little more. I told her my concerns and the first thing she ran down was the price...It made me feel like she was deterring me. I was really looking for what were their potential plans of action just baseline for their patients. All in all I wouldn't proceed just on the tone of the first telehealth visit.

I am prefacing this review by acknowledging that I have not seen this physician. However, the way…read moremy appointment was handled today was a serious insult and joke. Therefore, I can only persuade new patients to avoid this office. I called the Hartford Healthcare line to get an appointment in Avon. Honestly, I didn't care who the appt was with. I am not feeling the greatest and being new to the area, I was hoping to be seen and then establish a primary care doctor. I was scheduled with this doctor. Again, I would like to mention that I am unwell with obvious symptoms. I show up for my appt 15 mins early. All my personal information is gouged out of me. My insurance card is run and copay is paid. The nurse even calls me in. But then I am told that since this doctor is not currently accepting new patients I cannot be seen. So again, this is a sick patient who came all the way in with a legitimate appointment and was turned away due to their admin error. The office did not even have the decency to let the doctor see me based on my illness. Of course I am livid and will recommend no one to come here. Primary care physicians are plenty and being treated like this as a sick patient is a violation of your oath not to mention human decency. Totally not worth the effort for just a family practitioner.

my review is of Dr schweitzer (in this office) my only…read morecomplaint is that she is only there wednesday and friday! she is very smart, caring, and compassionate. she is a great listener, when i talk i feel like she is listening 100% and she never dismisses my questions or ideas. she will send you to a specialist when needed instead of playing guessing games like MANY other doctors i have seen. (example, i came in and said "i read about this diagnosis, and i thought maybe this was connected to these symptoms" even though it is rare and usually affects people twice my age she sent me to the right specialist, i didnt even tell the specialist my ideas, i ended up being right and being diagnosed with it. she was the 4rth doctor i had seen across 2 years regarding my issues, and the only one who got it right! )

Dipasquale a doctor at Prohealth doesn't even know if you are scheduled for a wellness or a…read morephysical. Sends you to a specialist that is out of your network. Puts an incorrect date for your scheduled bloodwork incorrect, Did not read and explain my EKG done. I could go on and on. Overall an incompetent doctor.

I have been going here since I moved to Glastonbury in 2015. My PCP, James Ocampo, is very upbeat,…read morealways smiles and shakes my hand (or did prior to COVID) He is very knowledgeable and up to date on all my health concerns, gives his honest opinion even if it might be a little hard for me to hear but is so great even slightly bad news never makes me nervous as I trust him implicitly If I have an urgent medical need and he has no openings I've been given an appointment with one of their doctors who has time. My last visit was with Rebecca Randazzo and she was delightful. The check-in staff are efficient and friendly and their blood draw is the best I've ever been to.

Do not go to uconn health partners in West Hartforx. I have been with them since 2001. My primary…read moredoctor left and I have been trying to find a replacement doctor. I met with one of the doctor's on call. I had lost hearing in my ear. The doctor their told me go to CVS and by some ear that made it worst. She also said she can't help me, go to urgent care. Wgat is the point of paying your copay l, and being told go to urgent care. They get no stars​

Went for wellness exam. Mentioned that I had what I believed to be an inguinal hernia. Doctor…read moredidn't even LOOK at it. Instead, wrote it up as being "small" A few weeks later, my regular doctor on Long Island informed me that I needed to get it fixed ASAP, as it was incarcerated!

REVIEW IS FOR THE LAB DEPARTMENT…read more Two stars for the convenient location and the Saturday hours (7-12), but that's where it ends. No one likes to get blood drawn but it helps to deal with friendly, capable phlebotomists rather than one who gets annoyed that you're not "popping your elbow" - whatever that means. Maybe she was just having a bad day. Guess I'll find out in the future since this is one of the few nearby Starling labs covered by my insurance.

This office gives me mixed feelings on one hand Nicole who I see is amazing. She listens to me and…read morelets me express my thoughts and concerns she cares. Then there is Kelly Nolan who saw my adult child who has bad anxiety and is part of the LGBTQ community. She wouldn't listen to my child she basically called my kid a liar. She definitely discriminated against my child and she disrespected her and that is something that is unacceptable for anyone especially a professional.

The care that I have received in this place is excellent !! And I am very grateful that I have…read morefound this place, thanks to my friend Phyllis who first recommended this place of business for me!! And the office experience is always great !!

I wish I could give zero stars. Absolutely HORRID experience. This is the location of my former…read morePCP. I saw her many years ago when I selected her as my PCP and I liked her. I still like her and find her to be compassionate during our in-person appointments, however the complete and total incompetence of this office makes it impossible to move forward with Hartford Healthcare Medical Group for me personally and I will be switching PCP's as a result. The first red flag was many years ago, after I first met my PCP and was prescribed an anti-anxiety medication. I was traveling out of state when it ran out and at that time I had apparently gone through all my refills, so when I contacted them to let them know I was out, they said they could not issue any more refills without me coming in person to the office. I was 3,000 miles away so this was not possible, and I was essentially forced to quit the medication cold turkey, rather than safely wean off. This was dangerous and an unpleasant experience, however I took responsibility for my role in that I should have been better prepared/made sure I would be able to refill my prescriptions while I was traveling. I decided to keep my PCP and give another chance. I regret this deeply. Last month, I was unexpectedly hospitalized for almost a week. Upon discharge, I followed-up with my PCP. Again, she was kind and compassionate in person and I liked her very much. The office, however, dropped the ball in such a way that is completely unforgivable and the only silver lining is that I will NEVER deal with them again. At my follow-up appointment with my PCP, I reviewed my labs from the hospital with her and I was given a referral to a specialist. I learned the following day that the specialist was not covered by my insurance. I contacted the PCP office for a new referral to someone I have coverage with. It has been utter hell ever since - the specialist informed the PCP office they needed my labs and after WEEKS of calling nearly daily, the PCP office still has not sent my labs to the specialist. Today, the PCP's medical assistant, Denise, called to inform me I'd have to call the hospital and have THEM send my labs to the specialist. Why wasn't I told this WEEKS ago? Why did they tell me nearly daily that they would send them, only to not? Why was my PCP able to go over the hospital labs with me during my follow-up appointment, but is unable to send them to the specialist for me with the referral? Hartford Healthcare has left me in a position unable to get care, and I will be reporting this matter as well as never doing "business" with Hartford Healthcare ever again. This is health negligence and I cannot fathom them treating older patients this way who may not have the stamina or wherewithal to spend hours a day on the phone for weeks, as I have endured. I highly recommend going elsewhere for your medical care! Trust me, if you ever find yourself unexpectedly hospitalized as I did, this is NOT who you want your critical health care follow ups to be through!! It's downright dangerous for your health (not to mention the toll on mental health). Patients beware!

Aside from the fact that he's got a great name.....he's also a great doctor- very knowledgeable,…read morefriendly, and also very accessible.