I'm so disappointed in Panera today. So, yesterday like I do at least once a month, I get a bowl of broccoli soup and yes mine is great but for a quick meal I go out of the way to go to this particular place. Never have liked their hard bread. But when I get something stringy stuck in my teeth, get it out. So I took a picture and it's the plastic (2pcs)from the broccoli soup in a bag that they preheat. And the soup was watered down because it's nighttime. Not one piece of broccoli. I'm so done with Panera. read more

I would recommend skipping this location. I have trouble almost everything time I order here but my most recent attempt is the one that will cause me to skip this location entirely. I ordered two frittatas and two soufflés on a Sunday morning. Knowing the soufflés are popular, I submitted my order before 7 am for an 8:15 pickup. I was notified in the app that my order was ready, but no sign of it in the cafe. I wait 5 minutes and it's not out yet. I go to the counter, where I'm ignored. I finally ask, and it's not ready. They give me a free coffee (I'm in the sip club so I already had a free coffee). They don't have the soufflé so those were refunded and they give me two frittatas that have been sitting for who knows how long. Then the manager tells me the soufflés are popular and that's why they don't have them. The app should have not allowed me to order these if they were not available (which happened when I tried to order from the next closest location). I'm more annoyed at the half hearted attempts to placate me than the actual problem with the order. Mistakes happen. But the excuses show me that the location is poorly run and they don't value their customers. read more

I like Panera... but this location is just not for me. The couple staff I interacted with were kind but not in anyway overly helpful. My biggest issue however with this location is how filthy it is. Everywhere fr the bathroom to the dining area, and the kitchen wasn't very bright so I'm not sure how clean that was. This location just needs a facelift, some TLC, and I think staff who care about their job - or maybe a pay increase to motivate them! read more

The food portions are tiny almost every time I go. I ordered an almost $7 breakfast sandwich and it was ridiculously small (shown in the picture). They need to do better. read more

The manager paullett was very unprofessional I waited in line while she was chitchatting, such a rude lady. I asked her what new stuffers where in and she gave me attitude saying that All salads can go in to a stuffer. Which left me clueless on what to order and didn't even enjoy what I got. Never coming here again. read more

This is my go to Panera bread due to the drive-thru to use my sip reward for a free drink every 2hours. I have had their breakfast sandwiches on occasion, and they are pretty quick in the morning so I can grab it and continue driving to work. Other than pretty standard Panera Bread. read more

Why would panera get rid of ham or roast beef sandwiches. The app doesn't let you order the normal baked potato soup or the sliced sourdough or Asiago bread. Soooo disappointing! read more

I made an online order and picked it up in the drive thru. Hours later I realized my bagels were missing. I went back and they were very helpful and apologetic. They gave me extra bagels for my inconvenience. Thanks for your quick fix. read more

Soups are tasty and service in the past was great. Today, not so good. Our cashier, Javian, was busy talking with a coworker how he wanted to go go home and play a game. We had to wait un read more

This Is not the first time I have a poor experience in this location. First problem I had: I waited about 10-15 minutes in the drive through line for an Iced Coffee. That should not take longer than 5. Second Problem: I asked for a Spinach Avocado Egg white sandwich on an asiago bagel. I also asked for sausage and no tomatoes. My sandwich had the asiago bagel, it had Tomatoes that I didnt ask for because Im alergic. 2 Tiny pieces of avocado as shown in the picture. And the sausage patty I asked for was no where to be found. It's disappointing to want to have a good start of the day , make it on time to work (or try to) , and have an okay meal. I get that its fast food, but be considerate about customer service. It sucks to spend your money on food or any product and get something shitty in return. read more

Panera Bread - Avocado Spinach egg white sandwich - Sandwiches Near Me - Streamwood, Illinois

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I usually use self-service at this location. I have been there many times and the coffee is usually warm and never hot. I have to heat it up in their microwave. The creamers are nearly empty, and filling them isn't a priority. The Almond Milk is almost always empty. On my last visit, there were no towels in the men's room. I approached the coffee station to get napkins and that was empty as well. I had to ask for napkins to dry my dripping wet hands. There was no rush to remedy either situation. I have never seen anyone wipe off a table, and on my last visit, the "do-it-yourself" bucket of wet wipes was empty. The only positive is that it's quiet. If you don't mind cleaning your own table, microwaving your warm coffee, and using the dregs of any leftover creamer, this is the spot for you. read more

You really can't go wrong with any Panera location and this is no exception. The service is pretty quick though the croutons on my salad were pretty tough. read more

Panera Bread - Caesar Salad - Sandwiches Near Me - Streamwood, Illinois

I went through the drive-thru and more than 3/4 of the menu isn't available. I played a game of, "Can I have (x)?" Only to be told that's not available. "Okay, how about (y)?" That's not a available either. Instead of having the full menu up, wouldn't it make sense to just post the items that ARE available so as not to waste everyone's time? You'd think that would be a smart solution instead of playing drive-thru games. Second, the cinnamon rolls, which was in stock surprisingly, ended up having a broken piece of plastic stuck in there as the picture shows. I get everyone is stressed out and tired, but come on. It takes 1 second to pull this out but this employee wasn't aware that the plastic item they used broke off is a bit more concerning. This isn't the first bad experience at this location that I've had. I've placed orders through the app and 30+ minutes later, it still wasn't ready for Rapid Pickup. No worries though. My money is better spent at other Panera locations since obviously, the employee's behaviors are never going to change. read more

Panera Bread - Vanilla cinnamon roll with a broken off piece of plastic. - Sandwiches Near Me - Streamwood, Illinois

Strange exchange, ordered French onion soup with extra cheese, got to the window. They told me they were running low on cheese and weren't able to give the extra cheese and would I like extra croutons, which no that's totally fine I'll take it as is, rang me out gave me the receipt and it still showed the charge for extra cheese, called them back to the window and told them they charged me for the cheese, he said yes there's an extra charge for the cheese. I said you just told me you didn't have the cheese, they stood there and said I forgot to take that off.............did you want a refund. Yea I would, it's only 69cents but it was just the fact we just had the conversation. While waiting for the refund who I assume was the manager "found" some more cheese and gave me that instead of the refund. Which is fine except for the fact it was white cheddar cheese which is not the cheese in the French onion. Again not the end of the world but it's part of a bigger trend of just strange customer service and the food just not being worth the visit read more

Panera bread forgot our salad in the drive thru. Erica called us at home to let us know they forgot. She was very apologetic. She made it right for us when we went back to get the salad. Erica is the best. We really appreciate that she went above and beyond for us. Thank you Erica read more

Terrible drive-through times. There is rarely more than one car in front of me and I will wait upwards of 15 minutes simply for a drink. The sip club membership is not worth the time invested in the drive-through. read more

Terrible service - location does not seem to have a good handle on how to operate their facility. Live very close to this location and stop here about once or twice a week: This location is consistently out of items well before closing (as in the middle of the day), the drive-thru consistently takes an inordinate amount of time to process customers, the employees in the drive-thru don't agree with the front of house employees about what's left in stock for the day, the front of house cashiers enter wrong names in for the order so customers wait endlessly for their name to be called for order pickup while their food gets cold, etc., etc., etc. Every week is some new issue - and I don't experience any of these issues at other Panera locations: read more

I think you shouldn't pack an Asiago bagel in a little bag with a pecan braid. Cinnamon gets on the bagel etc.

The store needs to be deep cleaned. The store is honestly so filthy. The service and food here is inconsistent. The plates and silverware are often dirty. I order a salad and the dressing is falling off the sides of the bowel and just plopped on top of the salad. The food at Panera is overpriced. read more

Loved their new chicken sandwich. It was a bit pricey but worth every penny. So thick and juicy. Others can't compare.

This has got to be the absolute worst ran business i have ever seen! I pray they are paying these people less than minimum wage because they are so incompetent they do not deserve the minimum wage. I hd to place an order multiple times and they still sent me someone elses order 3 times. The forst mistake was on doordash but the next 2 were all panera! Not even the correct soup was in the bag which was labeled for me. Seriously a complete overhaul of the business needs to happen and basic reading and direction tests need to be given before any hiring is done! read more

My go to drive through place for lunch or a quick dinner. Service has always been great and my order is always correct. Panera has good healthy options so whenever I'm in a rush, I can grab and go. Their rewards are also great since I go there often I end up with a treat when using my rewards! read more

Poor service at 740AM Ordered a bagel pack and then 4 staff including the person that took my order walked away to chit chat I had to remind them that I was waiting for my bagels Last they put two everything bagels I requested be separate in the same bag as the buckets of cream cheese God only knows what and who touches those cream cheese containers read more

Was in drive thru and ordered two bagels, waited a whole minutes waiting was told I owed $3.11. The manager Gladys told me they could not give me change if I gave her four dollars or she would take a debit card. I didn't have one on me. I said, for 11 cents and you have no signage on your drive through about a coin shortage. Nothing was purchased yet their own customer relations gave me a $30 dollar credit. all because of a decision to not sell without a debit card. Don't know if I will use the credit at the Streamwood location. BAD CUSTOMER SERVICE read more

We have had good experiences in years past at Panera but this recent visit was not a good one. I ordered the new Smoky Buffalo Chicken Melt - Toasted Baguette sandwich, which was sparse with buffalo flavored chicken along with American cheese, and the cook forgot to include the onions as described. Good bread but it was a dry sandwich. My wife had the Signature Take Chicken sandwich which had overcooked chicken on it. The sandwiches (with an apple included on each) along with one fountain drink totaled was about $30 - which is pretty outrageous, particularly when the food was not good. Thinking we will not go back, at least for a while. read more

Panera Bread, what more can I say? This isn't your typical sandwich shop. It's a bakery too! This particular location has been here as long as I have been living in the area. It's not only a great place to stop for breakfast, it is also a great place for lunch as well. Their bagels are flavorful and diverse. I love their asiago cheese bagels. Their spreads are also very unique though I've only tried the plain cream cheese spread. I'm kinda a purist in that regard. :) But, their other baked goods such as their Chocolate Chipper or Oatmeal Raisin cookies are also awesome! I've tried their salads, while good, isn't their big selling point. Neither is their coffee beverages. It's mostly their sandiwiches and soups that really make them stand out. I enjoy their hot panini sandwich, Chicken Bacon Dijon or their Bacon Turkey Bravo as far as cold sandwiches. Couple it with their broccoli cheddar soup...and you have a hearty lunch that will take you into dinnertime. This location is rather busy during lunchtime as well as breakfast. Their service is pretty quick and you get your food fairly quick despite the breakfast/lunch rushes. Their tables are always cleaned up immediately and their lounge areas are comfy and inviting. They have Wi-Fi so, if you are relaxing and still need to do some work on your laptop. This is a nice place to do it. Oh, and their mini pineapple upside cake is sinfully delicious! read more

The customer service at this location is outstanding! They are crazy busy during lunch with is expected and I accidentally got the wrong order. No big deal, I swung back through to get the correct item. Not only did they make it right, the manager when out of her way to thank me for being understanding and welcomed me back to make up for the little teeny tiny mistake! I went in the next day during lunch and they were extremely busy again but the customer service was exceptional again! read more

Good fresh food. Curbside has been outstanding. Love the soups. Great tasting breakfast my Saturday am go to.

just saw a commercial for Panera Bread's new seating boots. I almost died laughing the one I go to the booths are lumpy bumpy and the fabric is ripped. Get it together read more

Thought I would try some soup and a sandwich to go. Ordered cup of french onion soup ( she asked cup or bowl) and a turkey apple cheddar sandwich. I pulled up to the window and the bill was $10.55 and I thought not to bad for soup and sandwich. I paid person at the window and waited and he comes and hands me a small lunch bag. I asked where was the soup? Oh, you did not order soup, I looked at the receipt and he was right. $10.55 for a crappy turkey sandwich with wilted baby spinach and a few apple slivers. Never again!! read more

I had the Thai Salad. Wow! Spoiled Lettuce!. Bread and Squash soup were good. Wake up Manager for the prices you charge its the last visit for me. Food there has gone down hill over the years. Overpriced and sub par quality. read more

Horrible horrible horrible ! Got a kids grilled cheese as usual and thing was rock solid! I don't know if they had this sitting around all day but obviously my kid could not eat it and i had to make him dinner . I won't be back to this location ever again ! And he got something that messed up his stomach for days !!! read more

The manager at this location is AMAZING. There were new people working and my order wasn't just right and she was so accommodating, so friendly. I also recently made a mistake when ordering and she was so helpful. It's nice to interact with friendly people, especially during corona time. I always have a good experience at this Panera and just had to share today because I want to put some good out there in the world. read more

food is consistent, and Mary is the absolute sweetest she dropped off my mobile order for me and was so sweet and nice!!!!

This location has greatly gone down hill. The drive thru has become the biggest joke. They appear so disorganized

Alright, I know we all get busy at work, but you can't miss an order and then when you take the order you miss, you make a mistake of the order. Cmon staff, listen and pay close attention to the costumer telling you what he/she wants.. you got one job.. I love Panera and the food but when we're scrambling to get the order right with you instead of eating, this can't be good. Get it together Sunday staff. Don't look annoyed just because you guys didn't get the order right in the first place, that's your fault. It can't be that hard. I really hope it's not like this everyday because the staff on Sunday sucks! Sorry :/ read more

The worst customer service ever! I ordered a single bowl of soup with bread to be delivered to my home 5 minutes from their location because my baby girl was sick and I couldn't go get it. I called after 2 hours from placing an order to find out that they had a glitch in the system and nobody was gonna go do delivery. And they were happy to refund me money, well its not always about the money like in this case. The best part was that soup I ordered was sitting there for almost 2 hours and nobody working there got curious why its still there!!! read more

Once again, I am very impressed with this Panera Bread Location and their friendly staff. I received an email from Panera stating I received a "Special Surprise" on my Panera Card for my Birthday. So this morning before work, I presented MyPanera card and I was surprised to receive a free pastry. I told Nancy, the person behind the register, that I would like to have 2 Shortbread pastries (my favorites). As I reached for my wallet to pay for one of the pastries, Nancy told me the second pastry was on her.... I was really surprised by her kind gesture. This really made my morning. A simple kind gesture made all the difference for one person....me. I tell you, ever since Panera started the "My Panera" card programs, I have been receiving free pastries and drinks as a reward for being a loyal customer. I think this is great marketing on their part to get people coming back to Panera. read more

I ordered the usual. My favorite Napa Almond. My sandwich came with chicken about the size of... well, I can't think of a size because it was so small... not too small like a quarter but not small like a meatball either- in between. I wasn't too pleased. I felt like I ate more breads than my chicken meat at this place. Not worth $6.99 read more

So, uh, I kinda live here. Ok, to clarify I have a job that allows me to work wherever I want. Anywhere I can get online (read: anywhere) I can work so to avoid becoming a shut-in and talking to the walls I try and get out of the house as much as possible during the fall and winter. And it just so happens that this Panera is ideally located near by house as well as close to other distractions like Target. So a few days out of the week you'll find me here for a good chunk of hours, happily working away and bobbing my head to my tunes. Compared to other Paneras, this one is fantastic. It's big and there are plenty of tables and booths to sidle up to and sit for a spell. Every few spots there is an outlet so I'm never without power and there's so much room that I've rarely run into a case of not being able to find a seat. The free wifi is rarely slow or broken and the layout is such that I can get up to grab some more soda or order food without being out of line of sight with my laptop for any appreciable amount of time. Great staff, great location, great food. Hands down, great Panera. read more