make sure you dont leave any of your personal items there. On top of this being the slowest Panera I had left my hat there yesterday called to confirm that it was there was told to come in and pick it up and when I got to the store they said they didn't have it which means either in employee took it home even after I was told to come pick it up. After being there this morning one of the managers said another would call me at 10 am nobody ever called me I had to call back- I just wish that either of the employees or the managers could be a little bit more organized or maybe just honest I would not have driven from Phillipsburg to Springfield for my sons lucky hat if I had known that an employee was just going to take it home. This is really disappointing make sure you don't leave anything there read more

I tend to be a procrastinator. Paired with my friend, Jessica, we can annoy pretty much all store owners... I know you close in two minutes...BUT.... Panera was no exception. I had never been but Jess had and was raving about the iced chai and creamy broccoli soup. How could i say no? Energy paired with cheesy stuff thatll make me poop green...sign me up! We flew in and said our normal line...and surprisingly enough the kind gentleman behind the counter didnt grunt, and the floor didnt open up in some sort of hellish bad movie to suck us in and make us pay for our sins. As he took our chai order jessica asked for a sample of the soup. Not gunna lie- I was a bit embarrassed because i already felt so bad making him serve us anything at 8:58 when they close at 9:00pm. Quickly i learned why he didnt really mind...we had our chai within a single moment, and it took me longer to blow furiously on my soup and cool it to eat then it did for jessica to pay and have us walking out the door. The location was perfect, the service was great, the food was amazing! The very decent sized sample of that soup has had me back twice now. The restaurant was so clean and set up was fantastic. Def finitely happy i tested my luck with the devil on this one. read more

Panera's are pretty standard in terms of quality. I love how most of them are including self serve kiosks including this one. I got the Pick 2 with broccoli cheddar and turkey avocado blt with a side of chips. Everything was pretty on point. The sandwich has a little too much mayo for my liking but it was still delicious. The workers were friendly and efficient. It was a perfect lunch before a day of shopping! read more

Panera Bread - Pick 2: turkey avocado blt and broccoli cheddar soup - Sandwiches Near Me - Springfield Township, New Jersey

I've here 3 times, not crazy about the food but they have amzing french onion soup in the bread bowl. I always get my food to go because sometimes i couldn't find any table. Table is being occupied by guest with laptops and has been sitting there for long time. This place should have designated area for dine only. Service was very poor. The cashier need to smile and need to be more polite. Bathroom was dirty. Condements section is a mess. read more

Everyone should be fired at this location including the manager! We are a nearby business who constantly orders from them, catering and regular lunch orders.. EVERY SINGLE TIME there's food, beverages or dressings missing! You can call them for hours on end and NO ONE answers on any extension. They take our money and don't give us the proper food items. They're scammers! We've had major issues with them in the past where our order was 3 hours late.... The manager Mike begged us for our business and to make things right. Well guess what, a year later we're still having CONSTANT issues non stop! This location is HORRIBLE! Save your money and go eat else where. No wonder they have such a horrible reputation in this area. They're morons!!! read more

The food, cleanliness & customer service was poor. The tomato soup tastes like a jar of Ragu sauce, the chicken frontera was extremely salty. While trying to enjoy my meal, I learned all about the servers & their life story, since they were debating out loud behind the counter. read more

Placed a catering order for 25 people almost 2 weeks ago. 30 minutes before delivery we get a phone call that there is no cream cheese. Kind of annoying since we ordered a bagel and pastry platter. So I asked what could be done. I figured we were supposed to get 3 cream cheeses and got nothing, they could knock a few dollars off our $100 plus order. Nope. Response was "we can cancel the order." Since I had people coming for a business meeting, that did not really work. It's not even about the mess up with the order that bothered me, it was the attitude about it. Like it was my fault. Same lady delivers the food and then gives me attitude about the directions not being clear. I supplied her with name of business, address, building name and room number. Plus we have security to talk to for any questions. Not sure how much clearer I could get. read more

I just wanted to note how terrific the morning staff is here. Today I stopped in for breakfast, being lazy as today is my birthday. When I mentioned that today is my birthday April my server and her manager decided to treat me and gave me my food for free. They were so gracious and friend,y, it just doesn't get better than this. read more

This particular Panera Bread always supplies fresh food in a timely manner. While it is not going to be the cheapest meal around this area, the freshness and healthiness options play a big role. I personally enjoy the broccoli cheddar soup, Asian sesame chicken salad, or the frontega chicken. But everything I've had is simply delicious. (P.S don't forget to try the herbal green tea or tasty lemonade!) read more

I actually didn't order anything for this review. I needed to use the restroom first and decided not to spend my money at this location after seeing what happened. When I walked in I saw no employee at the register/counter and a women holding a child was at the counter waiting to be assisted. An employee who had just walked into Panera stated to her "someone will be right with you" as she walked away (maybe to punch in). Now it's understandable that people are busy however, there was a gathering of 5-6 employees talking at the pick up counter. Not preparing food, but just talking. Not only were they all just standing there talking but they also heard the employee tell the young lady someone will be there to help you (because they stopped speaking and looked in her direction) and no one moved. WOW. The young woman out of frustrated stated out loud, "I guess I will use the kiosk since they are just standing there talking." Again, all the employees just looked at her from several feet away and NO ONE attempted to stop their conversation to assist her. When I was finished with the restroom and leaving I noticed the young woman still using the kiosk and another patron who came in being assisted. It was after 3:30p and the Panera was pretty empty. Maybe this is why. I WAS NOT spending my money there with the attitude of those employees at THIS location. read more

Super sloooooowwwwwww service. They seem to prioritize dine-in orders over takeout. So, I sat there waiting 15 minutes for a kid's ham and cheese sandwich, only to find that the ham was slimy, inedible and likely past its use-by date. Pre-packaged cookies and baked goods look like they've been sat on before being displayed for sale. I get the allure of Panera and you might still want to take a chance, but, consider yourself warned. read more

Avoid this location. Go to the one in Westfield, or the Springfield location on Morris Ave instead. Sept 18, 2016: My family and I placed an order before arriving for breakfast to ensure that everything we wanted would be available and ready. The bacon Souffle's go fast, so we make sure to call and order ahead of time. When I placed the order I spoke with the guy in charge that day (Muhammad), and he transferred me to an employee who finished processing my order. The employee said the items will be ready when I arrive. When we arrive, they tell me they don't have the items I ordered. In fact, there is an open box on the counter which had my items. They gave MY order to someone else who was in line ahead of us. I ask to speak with Mr Muhammad, who then denies even speaking to me on the phone. In fact his suggestion is that we come back tomorrow for the food. What kind of customer service is this? Muhammad is a liar and disgrace to Panera management. He should be nowhere near a leadership position, let alone a microwave. read more

We got few large chicken Caesar salads to go the other day the bottom of the container was barely covered there was so little salad in it And it's not the first time they are very inconsistent with the amount of salad you get read more

Used to a good place to grab lunch, service is God awful slow now. I waited 25 minutes for soup and salad that was already made. Almost always 20-30 people waiting for their food. I can't tell of its staff or the system that bogs down. read more

This Panera Bread constantly disappoints. The staff is not professional or invested in customer service. The food taste poor compared to other Paneras and I will not be returning. read more

The advertisements for Panera center around "clean food". Not that it makes a difference when one of its establishments brings lukewarm oatmeal, filthy spoons, and the condiments bar has smeared fingerprints all over the honey and cinnamon containers. No amount of computerization and convenience (kiosks, buzzers e.g.) can make up for this poor customer facing aspect. I hadn't been here to the Springfield Rt 22 location in a while, and it it the last time. I think these problems are local to the franchise. The Panera in Sterling doesn't have such issues; nor does the one in Millburn Short Holls. read more

I guess they changed the cook and they are having trouble making orders. I've been coming here just about every Friday morning for the same order and they are failing big time compared to the last cook. Standing there complaining about orders complaining about deliveries. If you can't handle it then just don't take orders until everyone is awake. The other cook was a lot more professional, she's got her own music going. I guess I'm going to have to change the Friday morning routine read more

I give up on this chain. Food is tasteless, and there is hardly any chicken in the salads. Sandwiches are a mess, it's like the preparer slaps 2 pieces of bread down, grabs handfulls of filling, shoves it on and slams it all together into and stuffs it into a wrapper. Lines are long, there are not enough cashiers and something is always missing from takeout, whether its forks, napkins or a side dish. $27 or 2 sandwiches and a salad? I think not read more

Everyone is lovely, from the manager here to the cashiers to the people making our meal. Very helpful, caring, and with a big smile! Absolutely love it! read more

I've been going to Panera for years, love their food but just had the WORST experience with DELIVERY from this location (about 8 min away). Placed an order (for my entire office) at 11:20 for delivery around 12:45-1:00. We take lunch from 1-2. Around 1:05 with still no food, I called the cafe, was told that my food is on the way and someone called out so it's been busy. Fine, no problem. 1:35 and still no food. I try calling the cafe four or five times, but no answer. I finally call the corporate line at 1:45, they get in touch with the store manager who offers to refund the order or deliver the order 5 min before our lunch break ends. He has no explanation for how this happens or why I was given inaccurate information, as he was out for a delivery and just got back himself. I had my order successfully refunded and ordered food from a better delivery service in the area. Bottom line: To me, for a major company launching a delivery service, this is just unacceptable. Stick to ordering in-store from here, though I definitely will not be visiting this cafe myself. read more

ask for gabe, best worker since the invention of sliced bread and American Immigration Services.

The nicest staff by far in any fast food franchise I have been to! Really delightful people who take pride in their work!

Good thing about this place: The taste is definitely good The poor review is for their ability to follow instructions (multiple times) on a simple order placed online for rapid pickup. Ordered dinner for FI and myself through Rapid Pickup which claims the food will be ready within 10 minutes. We arrived 30 minutes later and... no food was on the shelf. Went inside to ask what's up. They said they ran out of the bread for two of the sandwiches and were waiting to find out which bread I wanted..... you couldn't call me and ask? You had to make me wait there another 10 minutes for my food to be prepared? The good thing was the manager offered a complimentary bakery item for the wait so I asked for their Chocolate Chip cookies which are yum!! Oh.... you're out of Bread... at Panera BREAD... AND you're out of my complimentary Chocolate Chip cookies... Oh... fuggedaboutit. Took my food and went home. Food taste is still good so I return! For religious reasons, I give up meat for 9 days. Panera has great tasteful options for vegetarians so I ordered online through their very convenient system (again). Ordered a pasta and made sure it said without Chicken. Ordered a Salad, again making sure it was without meat. Also ordered a large coffee and a baguette side that comes with the two. When I got home and opened the bag, both entrees had chicken so I was unable to eat either. The reason this review is 3 stars and not 2 is because I called the manager (Jefferson?) who promptly provided a refund without any hesitation. (MUCH appreciated). Trust me, it's difficult for me to see chicken, smell chicken, and not eat chicken. I love chicken! But I maintained the will power to refrain from eating said chicken and the manager was very polite and understanding. (5 stars for the manager). I ordered rapid pick up again - salad no chicken with a baguette, breakfast sandwich (no meat) and a coffee. Thank goodness this time everything was vegetarian. However, they forgot to pack the baguette. I love the bread. How can Panera BREAD forget the BREAD?! AHHH! From now on, I will check the bag when I pick up. I want the yummy baguette bread! UPDATE ---------- I'm adding another star for manager, Michelle. This place seems to run out of things a lot, but the way the managers take care of their patrons makes up for it. FH and I ordered 3 flatbreads. 2 BBQ Chicken for him and a Mediterranean flatbread for me. Went to the Rapid pickup window 20 minutes after we ordered and there was nothing there. We looked at each other with the expression of "Oh no, not again!". We arrived and the manager came by to talk to us apologizing they ran out of flatbread and said she owes us flatbread on our next order. We placed a new order with her of frontega chicken sandwich, salad, and a full tuna sandwich (our usual). We also purchased their yummy chocolate chip cookies. I didn't ask, but I half expected Michelle to comp our Chocolate chip cookie. To both of our surprise, she comped the entire meal and still told us to come back for our free flatbread. Now THAT is how you take care of a regular customer. I'm there at least twice a week. This Panera might run out of things often, but the managers there are excellent! Customer service really makes a big difference. I'll still continue to go because I know even if I am inconvenienced, I'll still be taken care of with alternative options. (adding another star to my previous review). read more

I used to LOVE this particular Panera Bread location! Service was excellent, staff was always friendly and the food was always great! Unfortunately, the QUALITY of service that USED to be extended here is a thing of the past. The managers that USED to work here (Michelle, Rich and Dexter) ran a "tight ship" and in my opinion was a good thing and the employees were more friendly and pleasant then the ones that work here now and management is sub par to say the least. I will say there are a few employees here that have been working here since I started patronizing this place in 2012 as a Rutgers U student that have ALWAYS been pleasant and catered to my needs (Kyree, Tiffany) and a couple others whose names have escaped me. The bottom line is...it's just not the same. The last few times I was here simply weren't good experiences for me. I may have to seek out another location...but it certainly won't be the one on Morris Turnpike! That's a whole 'notha story! read more

I love the food at Panera but today I decided not to eat in and took my food to go. Not because of the patrons, but because of a man of whom appeared to be a manager. As I was waiting for my food to be prepared, he had a very very loud conversation with other staff members complaining about how hard his job is and openly trashing other staff members that weren't there to defend themselves. It was an uncomfortable wait to say the least and I couldn't get out of there fast enough. read more

They stayed open a half hour later to feed the entire Manhattanville College Women's soccer team! Manager was beyond nice and they got every order right! read more

This is the worst Panera ever. If you want to wait 45 minutes for your order in an empty restaurant, this is the place to go. There were more people behind the counter than there were customers in the store. Less socializing, more making of my food. 0 stars if possible. read more

How disgusting and disappointing. Dirty tables, supplies (i.e. Napkins, straws, cutlery) all empty, the attitudes on the 2 people at register were rude, probably because I had to somewhat tell them how to place the order and what came with it, they seemed like they didn't really care. Meanwhile the manager appeared to be having way too much non-work related fun with the employees preparing the food. The drinks were not tasting right at all so when I opted to get one of the craft beverages, it tasted OLD. I love Panera and have gone to a few but have never encountered anything like this. read more

I went to Panera for lunch. I had the u pick two : 1/2 soup 1/2 salad . I chose the signature Thai chopped chicken salad. It had romaine lettuce, cashews, fire roasted edamame, red peppers, carrots , fresh cilantro, & wanton strips tossed in a spicy Thai chili vinaigrette and drizzled w/ peanut sauce. If u like a spicy dressing then u will love this! It's sweet and spicy. but not too hot. It came with a baguette and because I did the 1/2 1/2 I also got the broccoli cheddar soup it had real pieces of broccoli in it yum ! My daughter had the full portion of mac n cheese. It was made with Vermont white cheddar sauce over shells.It was very creamy and delicious.and she also chose a baguette. If u don't want a baguette , u have a choice of natural chips or an apple. My advise is the lines get very long at Panera. Before u go look up the menu so u have an idea of what u want and what kind of bread u want it on so u don't hold up the line if its at lunchtime. There are so many variations! This is a place I have never yelped but have been to many many times and will keep coming back! read more

Clean location. Downside is only 2 outlets on main long wall. Never have soy milk like other locations. But standard Panera experience.

Food is on par with other panera breads but this is hands down the slowest one I have ever been to. In the morning it can take 10+ minutes to order/receive a breakfast sandwich with 4 people working and not a single person in line. I don't get it. read more

Very nice customer service. Mr. Crisanto has excellent customer service, made us feel very comfortable. Nice place to just sit and chat while enjoying good coffee. read more

Great service, food and atmosphere as usual. FOOD was brought out quickly and the attendant was pleasant. Big improvement from my last visit. read more

No getting around it, the current special is outstanding all frozen drinks half off everyday 3pm to 5pm. I had a superfruit smoothie, and found it very refreshing. My other family members had a strawberry smoothie, and a mango smoothie. Both of them were reported back to be good. read more

Stopped by for lunch today since I was in the area and have never been here before. Tried the napa almond chicken salad and ill definitely be coming back for more ! Super fresh and filling. The chicken wasn't too dry and the give you an assortment of dressing to try ! Might have to come back tomorrow. read more

They now have table service. You order on screens when you walk in and they bring the food to your table. You can also order ahead of time and they will have it ready when you get there. The sandwiches are fresh and delicious. The soup bread bowls are amazing. The breads and bagels are always soft and fresh. The pastries are varied and tasty. They have different flavors of teas. Great for breakfast lunch or dinner. read more

Just experienced the most amazing customer service!!!! I wish I knew her name but the manager on duty tonight is awesome .....I'm currently at work and my boyfriend has my car we close at 1030 but Panera closes at 10 ....I sent someone to get my order and they grabbed the wrong order by accident I called the restaurant to apologize and asked if I can pick my order up tomorrow she said absolutely but the only problem is they don't sell the soup I like on Wednesday so I asked if she could just put my order in the fridge since they won't be able to make it to tomorrow ....she wanted me to have fresh soup so she offered me different alternatives and so on and so on ...I apologized again and told her I'm at the ihop but don't have a car to come get It so she offers to bring me my order personally herself!!!! I couldn't believe it I never experienced customer service like that and she was here in 10 minutes !!!!!i am so thankful and grateful and couldn't find a survey to complete on my receipt but I do want it to be known how awesome she is !!!! read more

i was there i ordered few pastries plus a cappuccino an a small coffee the coffee tank was empty i asked the lady that served me for a fill but she completely ignored me while chating with her colleague on the back i waited almost 20 mins for my coffee to be brewed and she even forgot to put it out ! i was really disappointed at the service they offer at this location. read more

The worst Panera Bread .. infact the worst food ever ... Dint have half of the food ... Which we weren't informed until we had placed our order .. No side breads !! No tomato soup !! No bread crumbs !! No pickle !!! And the the manager was rude !!! The bean soup we got was cold !! Waste of a night out with frnds as well as. $100 !!! Should shut down the franchise at once ... Lots of more censored words for the staff !!! .... IN Short pathetic read more

I love Panera and I am a very loyal customer but as I can see, I am not the only person who has an issue with the amount of food that is given everytime, especially at this location. You always have more food when you stay in, I think there should be a standard with the size. There are days where the half sandwiches are a decent size and other days where it's more like a quarter of a sandwich. Today I ordered a BBQ chopped chicken salad just to find no bbq sauce with it, what is the point? Other than those constant issues, the food is pretty good and they have a wide selection. I do enjoy the fact that there is wi-fi for ease of studying as well as outlets so you can charge your devices. There used to be a better manager named Mike there who was a great people person and the reason why I signed up for Panera rewards in the first place. I can definitely see the difference now. read more