We frequently order panera for our lunch breaks at work, and panera sometimes comes to our work multiple times per day. We normally love it! This time however, we wanted to take advantage of the weekend deal of free delivery. My coworker and I ordered, as we always do, and her salad came without chicken. It was supposed to have extra! They forgot it the time before too. This normally isn't an issue, as we all deal with customer service here and are kind to the employees when mistakes are made. We understand. For a mistake to be corrected, someone needs to answer the phone at panera! We have been calling for an hour, and every time we get someone on the phone to ask for a manager (kindly), they hang up. We paid $11 for a salad without chicken and no customer support. Panera Roseville lost a frequent customer, and we are just as upset about it. I guess only eat in to avoid mistakes that won't be corrected. read more

Panera Bread - Sandwiches Near Me - Roseville, Michigan

Way to go Panera Roseville. You've done it again. I don't mind you forgetting half my order when you're busy. I understand that and you do it quite often. What I don't understand is this: I call when I get back to my office (on my timed lunch) and explain that half my order is missing and simply ask if it can be delivered or if I should come back and get it. One of the girls at the front in a rude sigh (as if I were annoying her with my common question), puts me on hold for 20+ min. 5 of these minutes were spent driving back to your restaurant (still on hold), walking inside and waiting in line (still on hold) while one of your cashier's (girl who answered the phone) is staring me down and sees me looking at the phone that is clearly beeping quite loudly. I get to the register (still on hold and I'm at about 30 min.) and the other cashier says in a rude reply to my story, "well yeahhhh, we're busy." Well, not busy enough for you to still keep me on hold while I'm talking to you. Not busy enough for you to be so rude on the phone and in person. I would appreciate if management took the time to retrain their young employees and teach them that it is never ok to be disrespectful to customers and if they're on hold for more than 5 min. pick up the phone and say, "Miss, I apologize, but we're extremely busy at the moment. Please come back in and we'll take care of this situation for you." I've done my time in the restaurant and retail business and I've NEVER treated customers this way. By the way you still got my order wrong. I'll be going to Qdoba for lunch from now on. Thanks. read more

This review is for 9/16/20 for an order at 6:58. A simple order of bread bowl with broccoli soup and a pick 2 with soup and a Sandwich. This place is the worst Panera I have ever been to for drive thru, there was 3 cars ahead of me which then took 15-20 minutes just to get up to order then another 15-20 minutes to get the food. But nothing beats waiting all that time just to get home and open the bag and see that they did not put the sandwich in the bag. Then to call up to the store numerous times for them to never answer their phone. Avoid this Panera at all cost unless you enjoy being disappointed... To note this is not the first time I had an experience like this at this Panera but first time reviewing them for it. read more

Went in today and had the rudest person I have ever met in Panera she was yelling and embarrassing people picking up their order a lot of them said they will not be back and she didn't even care read more

The food is acceptable at this location. Cleanliness has something to be desired. However, my main gripe is that I request Tabasco packets each time I order here. I am always told, "we don't carry Tabasco." When I ask why not, they always tell me Panera doesn't carry Tabasco. When I tell them there are 3 other locations I visit and they all have Tabasco packets, I'm met with, well it's not something we carry here. It sounds trivial, but when you find a place you totally enjoy the food you want consistency. I can never get an explanation why this one cafe is not consistent with the others. So I guess I will travel to #600802 in Chesterfield or #606152 in Clinton Township (their cleanliness is far superior to the Roseville location) - Sad as I thought they were all corporate owned and operated and Roseville is the closest to my home. read more

The speaker for the drive-thru was so quiet that I felt embarrassed asking the employee to repeat themself so many times. Every single item I wanted to order they were out of and I had to settle for mac and cheese. The spoon that was given to me was covered in some sort of crumb inside the plastic wrapping. This location needs serious care from corporate. read more

Last time I went there they gave me a rusty earring in my egg bacon cheese sandwich. They then denied it even though it was pressed right in the middle of the sand which. They acted horrible to us when we confronted them. Never go here!!! read more

So slow. And employees eating and playing with their phones behind the counter while preparing food. Not a clean practice

Terrible service always gets order beyond wrong. Makes you wonder if the managers are even trained.

I use to love Panera bread but today I have been to 31960 Gratiot Avenue, Roseville, MI 48066 Roseville branch and it was a disaster, I went it to pick up a cup of coffee and I am not sure it was the manager or who he was but he asked me can I help you? I said I need to get a cup of coffee he just turned his back and went back and ignored that I am still waiting for some help which is obviously there was no line and I ended up leaving because there was no one to help or anything... What a shame!! read more

Terrible customer service, ordered a delivery that was never received, charged my card, called the location the next day and spoke with Jeff he said would credit my card, never did, had to call my credit card company and dispute the charge, there service is very poor, took over a day to get through on the phones. read more

Love this Panera! Like half of my meetings end up being here and I bring people here because I know that the product and service is spot-on. Usually I just get coffee or Chai Tea, but on the odd occasion i'll snag a bakery item. One time I had soup. All terrific. Worth the price you pay. Great seating with some more private booths and an open seating area with big open windows to let the Sun in on all the hipster vampires. This is a great place to stop early or later after a round of shopping in the surrounding area. A perfect respite to tell all your war stories. Come for the coffee, stay for the giant, oversized, ridiculous muffins. read more

It's getting hot of the time of year, I all want getting cold refresh black cherry smoothie. Did you mention? Panera have Wi-Fi for your laptops and cell phones. read more

Dont order from here. Something is ALWAYS wrong with my order. The service is terrible as well. The high school jibronis cop an attitude everytime i ask for my drink cup that I PAYED FOR. Drive to the Grosse Pointe location next time you want some low grade fast food style deli lunch. read more

I'm so sick of this location being closed for inside pick up. This is the only location in the metro Detroit area that hasn't opened up inside and the line takes FOREVER. It's absolutely ridiculous. If you want 1 item, good luck, you'll be waiting and upwards of 45 minutes in order to get it. Absurd! I'd give this location zero stars if I could. read more

Ordered grilled cheese and tomato soup. The grilled cheese had two different types of bread, they put croutons in the soup already so it was mush and they did not have any baguettes or bread bowls left at 6pm. I understand during covid times are hard but I would assume Panera Bread would have bread! Every time I go to this location they are always out of something. read more

At 8 PM I was told that they have no coffee or pop. Their unlimited sip club does you no good when there is nothing to drink that you want.

Our one-stop shop for breakfast and coffee before any road trip! The staff is friendly, coffee is always fresh (dark, light, hazelnut, decaf). Food is very good!! It's fun to see book club gatherings or reunions taking place. Free wifi!! read more

Worst Panera bread. Very poor planning and customer service. Drove all the way there to dine in and it was closed. But they did not say anything on the phone recording about it being drive through only. Then they don't have everything on their to go menu. It's just not like that at other Panera bread stores in this area. Go to any other one even if it's an extra 10-15 min out of the way. read more

We met a friend there for coffee two afternoons ago. As with every single Panera Bread we've ever visited, the person at the counter was exceptionally friendly and the coffee was very good. read more

Once my boyfriend ordered a sandwich here (I can't remember what it was called) but it was pretty expensive and it had these weird pickled onions or something on it that just totally ruined the flavor of the entire sandwich. He couldn't even enjoy it, had to throw away an entire meal we had just paid for. Also, every SINGLE time I've wanted a bagel from here, I pull up and they tell me they're completely out of bagels at 12pm. Its a literal bakery themed restaurant, how do they not have enough bagels to last through the morning EVERY SINGLE DAY? Obviously they need to make some changes and make more bagels but apparently they just don't feel like it. I LOVE Panera bagels (when I get them from other locations) and I have not ONCE been able to order a bagel from this location. What a shame, do better. It's called the service industry for a reason. read more

What can I say about Panera bread. I have been many times, it's okay. The food is okay and the drinks are okay too. There is nothing really memoriable about the place. The last time I visited Panera, I met a friend for a "date". I bought a pastry and she got some tea. She claimed the tea was the bomb. (I can't say, I never tasted it) The pastry was just alright. I enjoyed my time at Panera. I mean we talked for about two plus hours. And, that's saying something considering Panera is not like a "mom and pop" coffee shop designed for people to "chill" for hours. I really enjoyed myself, the place seemed to come alive. You know what, I had a very good time at Panera. I mean, I really liked the place. For those couple of hours, Panera Bread was my favorite place to eat. Was it the lighting, the polite staff, or the pastry? All I know is that, time had no meaning, I did not want to leave Panera. Man, I would have given this place 10 stars if I could. And, then somethig strange happened, I felt like Cinderella after after midnight. My coffee "date" ended. Now, Panera Bread looked and felt dreary. All of a sudden it hit me- it was the company and not Panera Bread. The time I spent with my friend was great. But, Panera was just average. Oh well, I wil always have the fond memories of pastry and tea at Panera Bread. Next time I will try that tea. read more

DO NOT GO TO PANERA IN DETROIT!!! We found a rusty earring in bacon egg and cheese breakfast sandwich. It almost killed me. And all the manager could say is that "iT wAs a mIstAke" YEAH SIS IT AINT AND WE WERE GONAN SUE PANERA SIS read more

I waited in line for 25 mins just to get 3 sandwiches that looked like they were rushed and the service was so terrible

Waaaay too slow on the drive through. 40 min to get your food is a bit ridiculous. It's 6pm.

We are patrons of this Panera weekly and the last 7 times we've been to this location our order is either wrong, missing items or the food is not up to par. Out of the 7 times we've visited this location we have had brown lettuce, forgot key ingredients to our meals (bread bowls, cream cheese, dressings), stale bagels and alot of the times they are out of something. When our issue is corrected we get a lousy "sorry" but then it happens again the next time. This is unfortunate. We won't be back!! read more

Very disappointing, I checked multiple locations online for their hours. I thought I would surprise my kids and stop to get them a cinnamon toast bagel. The hours online stated they are open. They have all their lights on pull through drive through no answer. Pull up to go in and on a tiny sheet of paper they have their new hours listed at 8 am. So helpful. read more

Literally have to sit in the drive thru line for HALF AN HOUR everytime I come here. Would have went inside but the doors are locked and it's only 5pm?? Absolutely ridiculous. Has to be the worst Panera bread in the area. read more

They were out of several items [Turkey, Roast beef, and several bagel types] by 11:30am [prior to lunch] on a Saturday. The cashier didn't know how to ring up our gift card and told us their machine had not been working for them. That was because she was ringing them up wrong. The card says "ring as credit, not gift card". Then it worked. How many people unhappy did they have before me? The seating is not very comfortable at this location. A few lounge areas should be added, like in other locations. I saw only 1 wall plug .... not convenient for techies who need charging stations. Bathroom was out of paper towel, but was replaced as soon as I told them. Service was quick. Food was good. Soup was hot, grilled sandwich was hot and delicious. Specialty drinks (teas and lemonades) were really good. Overall, I'd find another location if I had a choice. read more

I've been coming to this Panera for years, it really is a hit or miss depending on the day. You either get good hot soup, or cold soup there is no in between. Definitely could get someone sick not maintaining proper food temperatures! They're often out of bread bowls and sometimes even bread! Continue to advertise items that have been discontinued. They did a nice remodel recent years inside but still lack on food representation. Today was especially bad. Out of creamy tomato soup. Modern caprese sandwiches have been discontinued apparently been discontinued so I ordered a Caesar and Greek salad instead just to get home and find chicken on them. We never asked to add chicken to them and the menu doesn't even show the salads having chicken at all. Me and my sister are vegetarian and don't eat meat, so to spend $30 on a meal and not even get what you asked for or can eat is frustrating. The modern Caprese sandwiches were a good option for vegetarians! I'm not sure if all Panera's discontinued it but this one in Roseville told us they had. I haven't been back since. And this was a few months ago. I love Panera as far as fast food goes but its definitely never consistent. read more

Omg I had the worse experience at this place today. I'm here at 3:30pm today and the lady said she is out of bread bowls for the soup. At 3:30pm??? What? She laughed about it too. Most people go to Panera bread for their bread bowls. She also said she won't have anymore today...like really!??? read more

Regardless of what time I place my order for rapid pickup, it's never ready. Today, I gave them 20 minutes and still had to wait 10 minutes. Breakfast comes every morning. You serve the same menu 7 days a week. How hard is it to keep up on those products? read more

Very lazy and disrespectful employees, I was not sure of the closing hours and came at 7:50 employee rudely told me they were completely out of everything instead of just kindly saying they were closed when online it had said they had closed at 9. Which is completely fine however there is nicer ways to say things hire better employees. read more

This has got to be the worst panera in the world. Ordered food from over an hour ago.. tried calling about 7 times and absolutely NO ONE answered the phone. Never ordering from this Panera again. Get it together. read more

Horribly ran, out of everything. Always forget items in the delivery. Drive the extra miles to the next Panera.

Took forever to get my order and completely messed up my smoothie order and didn't even give me bread that comes with my meal. Very disappointed. read more

Don't go in there. They don't have any food. How are you out of mac n cheese, broccoli cheese soup, wild rice, etc during lunch rush on a Tuesday? All of our food was cold. If giving zero stars were possible, I'd have done it. Kiosk ordering is FAKE NEWS. Put my order in easily 10 minutes before my friend in line, paying in cash, and her order was ready 15 minutes before mine. Aside from that, they messed up my order twice, then had the audacity to be rude about it, even when the receipt was correct. Forget about trying to get them to fix it a third time. Not worth it. Got a refund, and I guess I'll just be hungry until supper rolls around. After all, waiting 20 minutes for my wrong order to even be wrong the first time ate up all of my timed lunch break. read more

Worst service. Extremely rude and unpleasant employee taking and handing out orders at the window. Her name wasn't on the receipt that I had to have her print out for me since she was not going to give me one and rolled her eyes at my request for a receipt. She's blonde and has a full sleeve of tattoos. Was working the window at around 1:30 today. I would suggest she gets trained on customer service or else she will cost you business. read more

Got rapid order since inside was fully closed. Orders were dropped on the floor, one person running food, 30+ minute wait when we were promised 10. Locked doors when clearly stating they were supposed to be open, and one person actually had their head in the game. read more

This is the slowest place I have ever been to omg Been in line for 30 minutes for a bagel