Ordered a BLT via the app. Customized it to change the bread and the greens. The app indicated that bacon crumbles were out but that bacon strips were available. No flag that an ingredient was missing. Ordered a roughly $10 BLT to only get an LT. So, $10 for a soggy salad on bread with NO notification that a key ingredient was missing. Will NOT order from them again. read more

Management can make or break a restaurant- read for more! My partner and I decided on a whim to try the drive-thru at this Panera location. We got to the menu and had hope in our eyes: we hadn't had a proper lobster dish since living on the east coast. Our mouths were watering and our stomachs were grumbling as we anticipated trying the advertised "new!" lobster roll and lobster mac & cheese. We started our order and asked for a variety of things, including one each of the lobster entrees. As we finalized our order, the first hiccup- they were out of the lobster rolls. "Darn" my partner said, "I'll get a lobster mac instead." We changed our order, confirmed all looked correct on the screen, then slowly approached the window. There we waited for several mouth-watering and stomach yearning minutes while it looked like they were prepping our order. We were then asked to pull into the drive-thru waiting spot while they completed everything. Fast forward about 15 minutes, and an employee finally brings us the food we had finally been craving! Second hiccup- the delay was due to them being out of lobster for the day, so they finally realized that and brought us the rest of our food, with some orders of regular mac and cheese as a substitute. Even after waiting all that time, we were asked to pull into the drive-thru again! This time, to get our drinks and a partial refund. At least they wanted to try making it right. After waiting a few more minutes in line, we were handed our drinks, and the manager mumbled to ask how many orders of the lobster mac we ordered to calculate the refund. With a bit under half our total refunded, we thought all was well and drove off. Then upon checking our bag, my partner realized the third AND fourth hiccup- they got her salad order wrong and forgot my sandwich entirely! After swiftly turning around, now more frustrated than hungry, we proceeded back to the restaurant and walked in this time. A very friendly employee greeted us and saw our bag in hand, asking "oh no, what's missing?" He offered us some tasty treats for our trouble, and asked for the manager to come make it right. Soon the assistant manager came over and attentively listened to our (now lengthy) story of our evening's journey trying to receive the correct order. She realized our missing sandwich was still on the prep line and saw that we were given the wrong salad. She promptly said the staff would re-make our entire order and refund the remaining balance of our bill. We were soon handed a bag of the finally correct order! (and several more baguettes) The same mumbling manager came over once again to complete our refund, only remarking that they were out of lobster but making no attempt to apologize or show any care or remorse for the mistake. During the whole encounter, my partner and I heard from a couple employees that the manager is not very well regarded, and that the assistant manager is much more liked and better skilled at running the restaurant. From this interaction, it's clear that she is much more adept at customer service and leading a team well. Had she not stepped in to fully right or wrong experience, I don't think we would consider ever visiting again. I hope she is soon promoted! We'll try back again sometime soon to get some much desired lobster rolls. Tl;dr: went through the drive-thru and ordered lobster entrees and other food, had a long wait and they ran out of lobster + got my + partner's entire order wrong, but ultimately comped the food and gave the correct order after all the hassle. Assistant manager was outstanding and friendly at making it right but manager was dry and not very helpful. read more

Another day.. Another Panera location! We love our sip club club membership! We ordered in the App, walked in and grabbed our cups then proceeded to fill them with caffeinated deliciousness! This location was clean and the staff were actively cleaning and filling the drink containers. Service was great and the coffee was delicious read more

Panera Bread - Salad Near Me - Rochester, Minnesota

This is too slow. 25 minutes for two soufflés is an insane wait time. Twice now this has been my wait. I can't go here anymore

Every.single.time. I go to this location they are SLOWWWWWW. Disturbingly slow drive thru. Like wth!!!! Do better!! people got places to be it shouldn't take 20 minutes to go through a drive thru!!!! read more

Awesome! I got a cup of Broccoli Cheddar soup (cause that's all u get) and some (make sure it's with bacon!!) Mac and cheese. We ordered on tablet so didn't get service. The vibe is homey. read more

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Terrible staff, terrible options, 30 minute wait for wrong food. Thankfully there are better options close by,

That is half of sandwich... almost none of ingredients inside. Advertisement is very misleading.

I ordered in a couple of the new sandwiches off the menu! Fantastic!! Added avocado, which just seemed to make it even better! it was extremely fast too. I was very surprised considering the time of day. The service was impeccable. I'll look forward to ordering again. read more

It is a good Panera. Cleaner than most Panera's (which are usually pretty clean), good service, reasonable prices, and a great Cobb salad. Not sure what the hate is about for this Panera (or Panera in general). It is consistent, decent tasting food with good service. I am never disappointed, and often very pleased. read more

While food may be good service is awful. You get notified that your order ahead is ready but when you get there they say it will be over 20 minutes yet. read more

This appears to be a brand new venue, but it was sorely disappointing. The lay out is very awkward, especially for someone who is disabled. I was so excited when I saw soba noodles with edamame blend on the menu. Unfortunately, every health benefit of the spinach, edamame beans, etc was lost when they added enough salt to cover 100 meals. It totally ruined the dish. The ice tea was cloudy and didn't taste fresh. read more

Panera Bread - It looked better than it tasted. Way too salty. - Salad Near Me - Rochester, Minnesota

I like this loacation, but the drive up can be vary slow, I came inside today for my bagel. It was much faster.

I come here often when I want to treat myself to a bagel or muffin before work, coffee is unlimted and good too. Bit of a line this morning though. They have great soup for lunch too. read more

This is one of the nicest paneras I've been to, very clean and modern. Had a great cobb salad. I spilled my pop and the girl was there very quickly to clean up my mess. read more

We came here for a quick bite during a weekday evening. We sat out on their small patio overlooking the parking lot. It's too bad there is a big extended stay hotel blocking the river view nearby. Wife had the southwest Chile lime ranch salad with chicken, which she thought was ok, but would certainly try something else next time. I had the mac and cheese bowl. For $8, I think I'll pass on this next time as well. The noodles were cooked fine but the sauce was too creamy, and there was too much of it. I have been on a quest to find the best mac and cheese in Rochester, and while Panera's spin on it is passable, it's not worth the asking price. My wife enjoys Panera's offerings, so I am sure we will be back. I just thought it was an average experience; I dont think anything on the menu will blow your socks off. read more

Panera Bread - Mac and cheese bowl (8$) - Salad Near Me - Rochester, Minnesota

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Where do I begin...a couple of weeks ago with the Bacon turkey bravo sandwich that actually had no BACON (luckily I realized it before driving away). Or today my order that was just sitting at the eat in counter because no one could be bothered to actually staple the receipt to the bag & bring the order to the pick up area. After waiting several minutes, I inquired about it & was told that was my order. The people working here lack a work ethic & the ability to be good at their job. If you value your time and or money, avoid this Panera. read more

Our broccoli cheese soup was okay until he found a hair in his soup. They have the worst mango smoothie! I took one sip. idk if something is expired or what ‍ but down the drain it went! Not impressed at all. Will not have a return visit. read more

Ugh. This is probably the most unreliable place to order food in Rochester and that's saying a lot. If you order online or go through their drive thru, double check that you're getting everything you ordered. They regularly forget to include items I've paid for, toast the wrong item, forget to add the side that comes with my meal... the list goes on and on. read more

Having a fast breakfast at the new panera, bacon, egg & cheese on Brioche and coffee. The bacon was crispy, egg a little soft and the bread was good. A souffle looked like something I may try next time. I like that they list the calorie counts on the menu. The new place is nice, clean and service was good. I think it may be a little bigger than the one nw. Parking lot was pretty busy though. read more

Panera Bread - Salad Near Me - Rochester, Minnesota

This Panera location is beautiful inside, with a nice outdoor seating area when the weather allows. I commonly use the pick up option using the Panera app, so I can't speak to some of the comments about the service. I've always had a good experience. My new favorite here is the Southwest chicken salad complete with arugula, giving it a zesty flavor. The turkey cranberry flatbread is a close second favorite for me. read more

I love this place. Not sure what the negative reviews are about. I've had a good experience every time I've come here. Plenty of parking, plenty of places to sit read more

Worst counter service EVER! It does not require two staff members to take one customer order. Staffer#2 injected herself into the process and the result was a thoroughly botched order. I never did receive the drink I ordered(!) This was our second visit to this particular establishment, having been there four months earlier. On both occasions our orders were improperly made. How do you not know how to make a grilled cheese sandwich? Today's request for a Greek salad resulted in a bowl of chopped romaine lettuce with a few bits of tomato and slices of onion. No olives, no feta, and no dressing. Not happy and never going back. Save your sanity (and money) and find another restaurant. read more

High prices and bad service. Food is okay ..but healthier than most fast food restaurants. They don't listen ...the food you order, while the same thing every time....is different sizes, and toppings, etc. Cannot rely on it. Also, they switch out things seasonally, so if you like something, can't guarantee it will be there next time! read more

We made a large order and the service was fast and courteous. Our food was delicious and the general manager went above and beyond to make sure we were happy. read more

Just had lunch and will say I will not be back. I had the Avocado Turkey BLT. The bacon appeared to have been cooked last week, then put into a deep freeze until needed. Yuk! My wife had the chicken wild rice soup. It didn't appear to have much, if any, chicken, and for any wild rice, we counted a couple pieces after having to look closely for it. And now my wife tells me she had a bout of vomiting and diarrhea. Nope, nope, nope! Drive on by. read more

Kiya was such a helpful worker. She made my drink fast and was very pleasant to deal with. She has amazing customer service skill and I WILL be back again. Great experience today. read more

I ate there a few times cause it was in our hotel parking lot but the Carmel latte iced is good and the bagel and breakfast sandwiches were good. I had lunch and loved the Cuban and tortilla soup read more

Not giving a low score because of the food, I used the drive through and this one lady was actually terrible. She was super slow getting out order, wasn't pleasant at all, didn't ask if we wanted anything else before telling us our total. I've noticed the people working at the new Panera just don't have any idea what's going on, don't have customer service, and aren't very efficient read more

The actual food at Panera is great Nd the very friendly and kind gentleman with glasses who brings your food is also lovely but... argumentative managers and terrible cashier who either does not speak English or is tying to be nasty on purpose No apologies for inaccurate information on the order screens just defensive behavior Yikes Do drive through What ever happened to customer service Also tables badly placed and over crowed They need new managment read more

First day, first breakfast, new location. Really like the new place! Same food as other Pamela's, still great. I like the Mediterranean breakfast sandwich, and a light roast. Place is a great step up in location and decor, service was fast and friendly, and considering first day they had good staff. Now has a drive through need to try that out soon. Looking forward to coming back and testing out my other favorites (I like the bread bowl soups quite a bit). read more

Panera Bread - Snappy new location and drive through! - Salad Near Me - Rochester, Minnesota

You can only go so far on a name, at some point you actually have to produce a good product. Breakfast sucks at this one, rarely do they have the one breakfast item that's actually good - the Soufle's. If you're always out of the Ham & Cheese Soufle - Gee maybe you should make a few extra next time, it's like no one that cares is in charge. And the breakfast sandwiches at McDonalds are better than at this place. The famous cinnamon crunch bagles have lost their crunch. Whoever owns this place needs to go back to work. I'll never go back. read more

This is the worst Panera bread in whole North America. The employees there think they are doing a big favor to the customers. If you order a pick up, know that it is not going to be ready for you. read more

The ordering stations were a little flimsy/confusing. Other than that the food was delicious. Mac and cheese and grilled cheese for the kids were mowed down. A grain bowl for me was fantastic. Service was quick. read more

Terrible. My spouse and I are in Rochester for treatment at Mayo Clinic...last evening, after a late treatment we accidentally parked in Panera's spot (didn't know)...Manager Nate called us through the motel at 5:00 am to move our vehicle or would have it towed...I spoke personally to Manager Nate about a little later call...he said he did not care...hopefully someone in his family will not be faced someday with dreadful treatments...Mayo brings huge revenue to Rochester, including Home2 Suites....our buisness will not be with Panera or in this case Manager Nate...rude and inconsiderate. By the way Panera's parking lot is sparse with customers....could be the reason...customers should be treated as such....will be here for 30 treatments. Will not walk into Panera. read more

This Panera is terrible -- even when compared to the old Crossroads store. The service is rude and slow, the drive-thru menu is limited (I don't know why it's not the same as what's offered inside), and my order was incorrect two of the three times I've been. Things could really be more efficient -- and for the prices you're paying for fast casual food, could taste and be better as well. read more

I've tried this place for carry out twice. First time they gave me the wrong salad. Today I order a salad it's chicken and get it home and there IS NO CHICKEN in my salad. read more

Joined two friends for dinner last night, arriving at the "new" Panera's South, in Rochester, MN at about 5:30pm. Nice new location, easy parking, just a handful of customers so easy to find a table. Was able to order right away. Which became the problem... the person taking my order was completely out to lunch. TERRIBLE service. I tried to ask about 3 different sandwiches, and her consistent reply was "I've never eaten that one, so I don't know what's on it." Then she just stared at me. I mean, at first I understood, so when she said she'd never had the sandwich, I simply moved on and asked about another... and she had the same reply. And the blank stare. Same thing for the next specialty sandwich I asked about. I was wondering if I had upset her somehow, because I couldn't understand her rude detachment. My two dinner companions had already ordered, or I would have left. I mean, I was just asking about three listed "specialty" sandwiches, I just didn't know what they had on them, not an unusual question. This was a younger woman, longish brown hair, glasses - I'm not going to type out her name (out of respect for her privacy) but I am going to write the company and let them know. And the sandwich I ordered wasn't bad, just a standard turkey, nothing special. Their soup was really good, I had the Broccoli Cheddar and it was fresh and hot and tasted very good- so props on that. I used to go to Panera's here in Rochester at their old location (next to Hy-Vee South), which I found much nicer- really had a comfortable ambiance to it, somewhere I really enjoyed going. I don't remember ever getting bad service. This new location seems almost sterile, like they just want you to get a sandwich and move on. But to be honest- I wasn't really thinking about that (the decor or anything) as I spent time with my friends - we were talking about the incompetence, detachment and rudeness of the person who took 2 (out of 3) of our orders, it left such a negative impression. My summary: I think you'll probably get okay food, the question I have is: will you be able to stomach the bad service? I hope you get better service than I did. Not planning on returning anytime soon. read more

I walked into the restaurant. And was the only guest. The lady standing behind the counter did not acknowledge me, and turned her back to me to sort bagels. After standing there for a bit, another employee comes by, and does not knowledge me. The lady finally decides to turn around and ask if she can help me. I place an order for a cinnamon crunch bagel and asked it to be heated. She asked if I wanted it sliced, and I was confused because I thought they had to slice it to put it in the toasted. I was polite and said yes please. She handed me the bagel after slicing it. I though she must have misheard me, and I again asked for it to be heated up. She said, "there is a microwave at the end of the counter." Really? You think I want a bagel heated in a microwave. This place is awful. read more

Super disappointed. I did a rapid pick-up order today at 12:45 pm. Picked up my bag and went on my way. Was so excited for my lunch, only to find out that the strawberry poppyseed salad I ordered was covered in chicken. No, I did not order the chicken one. I know for other people this would be no big deal but I'm a vegan and this was disgusting for me. I didn't have time to go back because I had a meeting and there's no way I could eat it so basically I wasted my money and went hungry. They should really pay better attention to things like this because putting something on someone's sandwich or salad that was not requested could be a pretty big deal! Imsgine an allergy!? Yikes. read more